About this item
A Geek Squad Agent will remotely find and remove unnecessary software, optimize your web browser, perform any operating system updates and/or upgrades (cost for any OS upgrades not included), install one security software application (cost of software not included), and make sure your operating system is running at peak performance.*
We will remove programs and shortcuts you do not want, and configure start-up items and services to best suit your needs.
We'll also install critical updates for your operating system.
We'll set your favorite web browser as the default and configure the default home page and search engine.
We'll also remove out-of-date browser plug-ins, and install new ones at your request.
We'll activate security software and register it for your computer. (Security software sold separately.)
We'll perform other tune-up related tasks as necessary.
*This is a remote service, performed by a Geek Squad Agent over the Internet. It does not include operating system issues or virus removal.
Key Specs
Service LocationRemote
General
Product NameOS Tune Up/UpgradeBrandGeek Squad®
Other
UPC400036505768
Search
Q: QuestionWhy should I choose the OS Tune Up/Upgrade service?(1 answer)
A: AnswerThis service helps your computer run like it did when it was new by removing unnecessary software, optimizing performance, and ensuring your operating system is up to date.This question and answer was generated by AI based on customer and product data.Q: QuestionDoes the Geek Squad agent install any security software during the OS Tune Up/Upgrade?(1 answer)
A: AnswerYes, the agent will install one security software application, although the cost of the software itself is not included in the service.This question and answer was generated by AI based on customer and product data.Q: QuestionWill the Geek Squad agent remove unwanted programs during the OS Tune Up/Upgrade?(1 answer)
A: AnswerYes, the Geek Squad agent will remove programs and shortcuts that you no longer want on your computer.This question and answer was generated by AI based on customer and product data.Q: QuestionWhat will a Geek Squad agent do to my web browser during the OS Tune Up/Upgrade?(1 answer)
A: AnswerDuring the OS Tune Up/Upgrade, the Geek Squad agent will optimize your web browser for better performance.This question and answer was generated by AI based on customer and product data.Q: QuestionHow does the OS Tune Up/Upgrade improve my computer's startup?(1 answer)
A: AnswerThe service configures startup items and services to best suit your needs, optimizing the startup process.This question and answer was generated by AI based on customer and product data.Q: QuestionHow do i cancel a credit card on auto Renewal for a software product i no longer use?(6 answers)
A: AnswerHow do I cancel my renewal card?Answered by Harleykmeany
Q: QuestionIs this service performed in home or by phone?(1 answer)
A: AnswerThis service is performed online via chat.Answered by CommunityAnswer
Q: QuestionI would like to know what does the tune up entail?(1 answer)
A: AnswerTune-Up removes temporary files, unnecessary start up files, and any programs you no longer desire to have on the device. They also will update the OS and any programs that need it. It does not cover virus removal or troubleshooting programs.Answered by KonigWolfgang
Review Summary
Rating 3.8 out of 5 stars with 134 reviews
3.8Customers are saying
Customers regard the remote service as efficient, with agents being knowledgeable, supportive, and able to effectively resolve issues. Customers also appreciate the helpfulness and friendliness of the agents, describing them as sharp, professional, and courteous. However, some customers have expressed concerns about the effectiveness of the service, with a few reporting that their issues were not resolved or that the improvements were not long-lasting. Additionally, a small number of customers felt that the service was a waste of money.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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