“My earphones work just fine but whenever somebody calls me, I can’t hear them on my earphones. I have to disconnect to talk but after that they work when I go back to whatever I was doing. Is there a way I could fix this?”
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Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need! If possible, please try the following steps to see if the issue persists: -Use the default phone call on another phone to see if it makes any difference. -Download the Soundcore APP and upgrade the firmware to the latest version. If it doesn’t help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
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