Customer Ratings & Reviews

Love my Bosch! I bought this because of the built in water softener. My dishes come out clean! It is so quiet. I loved when the guys who came to install it assured me it is the top of the line.

The Bosch SHP9PCM5N Benchmark dishwasher is by far the quietest dishwasher on the market. When I set a decibel meter 3' away from it, it actually stayed around 38 - 39 dbA. It does not get above a hushed tone every in its cycles. I recently tried out a Cafe dishwasher that was rated at 39 dbA and it regularly registered at 42 dbA and had numerous 1 minute long spikes of 46 dbA (at 3 feet away). Apparently GE (Cafe) does not measure their dishwashers with the same standards as Bosch. So, I returned the Cafe model and bought this Bosch model. The only regret I have is that the racks in this Bosch model are not nearly as nice as those in the Cafe model. I would recommend to Bosch that they stop trying to save money and increase profits by putting cheap racks in otherwise excellent (and expensive) dishwashers. Out of all the dishwashers that my wife and I looked at in Best Buy (in the $1000 and up price range), the Bosch ones had the lowest quality racks. In the end, I decided that I could live with the lower quality racks and that the silent operation and excellent reputation for quality were more important.

Cleaning performance is great, and the whole thing is extremely quiet. Like the third rack for silverware, leaving additional space on the bottom. Serving / cooking utensils and lids are about the only other stuff that fors up there though. The adjustable middle rack has also been useful. The front door has a little flex to it, which is slightly disappointing for the price. Hoping it doesn’t cause issues with longevity in sealing. Touch buttons on top and smart app controls are slightly finicky (delays in response after pressing button, difficulty in connecting to machine via app). Core functions are great and would definitely recommend to others. Step down model is probably a better value overall.

This is the most quiet running dishwasher we have ever used. While the cycle times are rather long, it cleans exceptionally well. With three racks and the ability to configure each rack to accept larger items in the middle and bottom racks, we can now place larger pots and pans in the dishwasher.

Very good product. It replaced the same model that we had for a little over 10 years. Very quiet, and it does the job. We use the Crystal Dry option. After the cycle has finished, there is water on the inside of the door and in the bottom, but the dishes are dry.

I was amazed at both how quiet this dishwasher is and how well and easily it cleans dishes. I had an old dishwasher which worked, but I had just taken for granted i had to pre-rinse everything before loading. Now i don't have to do that at all and the dishes come out really clean even if i load the dishwasher and don't run it for a couple of days because it's not full yet. Saves a lot of time!

This dishwasher is a pricey one, but the features it brings, hopefully, will resolve the issues that we’ve had with prior dishwashers. Among the features are - water softener and low level of noise. Hope the quality of Bosch will justify the price.

A very good appliance to have in one's kitchen. Of course, it has to be a Bosch. One can barely hear this model dish washer operating. The dishes, pans, glasses silverware etc are cleaned so well that they look brand new!! Never have to go back to touch up a missed smudge as when doing it by hand. Ease of use has been well designed. Many options for cleaning is available. Just set the controls once and reuse them at will. 'Soft touch' to select the options, no need to press using any pressure. It's just a matter of loading the dirty dishes, adding the cleaners, turning on the power, closing the door and letting Bosch do the cleaning.

Our previous dishwasher (a GE) started burning up motherboards at only 4 years old, and after the 2nd board in less than 1 month went dead, I decided it was time to dig deep into savings and buy this gem. I live off a well, and the hard water is tough to deal with. So I wanted this model that has the water conditioner built in, as well as the other great features that makes it their Benchmark series. It has NOT disappointed! I have pre-washed my dishes my whole adult life, and it is crazy stressful to load dishes with food remains, sauces, etc. to dry for 2-3 days and then wait on pins & needles to see the results. Yet every load has produced perfectly clean and shiny dishes, flatware, bowls, and utensils. Not a hint of an issue, dry plastics, and no spots! Built well, very solid and beautiful. I really love this dishwasher!!

Great dishwasher. Love the capacity and it is super quiet. A much improved upgrade from my 15 year old Bosch dishwasher. Was also easy to install myself.

This is such an upgrade for the house. It is nearly silent. Every load of dishes so far has been perfectly clean and completely dry. No water anywhere, including plastics. It is expensive. But for me, I will never buy another doshwasher again, so I went all out. I have zero regrets.

Best dishwasher I have ever had! Glasses are crystal clear and dry. The rest of the dishes, no matter how dried on the food is come out sparkling. Love the 3rd rack and the light inside. Even has a dispenser for salt if you have hard water. And QUIET!

Quiet, user-friendly, and powerful. It effortlessly removes stuck-on residue from hard surfaces, dries dishes completely, and leaves a brilliant shine.

I just had it installed and haven’t used. I bought this on a Labor Day sale with an open box sale from Best Buy. It saved me $600. The Benchmark is more technology than I need but we have extremely hard water and the Benchmark is the only series model that has a built in water softener receptacle. If the 800 series had it, I would have bought that. Or even the highly rated 300 series. I don’t know why Bosch doesn’t have a model with a water softener receptacle for the series 300, 500, 800 as well. This Benchmark is more complicated to learn with all the bells and whistles and is very expensive. I was desperate to get the water softener receptacle. Once I start using it, I may have better feedback. I am someone who bought dishwashers through surplus stores. But we bought a high end house and Boscheems to be the gold stand for dishwashers.

Very quiet just like we wanted. Can barely tell it is on when we're in the kitchen. Cleans very well. Gets cheese off cooking dishes as long as it isn't baked on to a crisp. The app lets you fine tune the settings but we rarely use it. We usually select from the few direct control options and let it go.

This dishwasher is a bit over the top but we needed one to replace one that went bad and it was available a few days early… The upside - does the best job I think I have ever had for a dishwasher. Dishes are much cleaner than my old LG dishwasher. App is super easy to use and it allows you to customize your dish washing cycle down to what you have and where in the dishwasher. It is super quiet. I ended up installing myself and the instructions were very straight forward and it included the right parts for a variety of installation conditions. The only downsides are I haven’t figured out how to do the delayed start without the app and it is a bit pricey.

A great dishwasher that is extremely quiet and cleans the toughest bakes on dishes. Great features complimented with their App for more features and options. It takes a little creativity to load dishes after using a non-Bosch dishwashers.

I was shocked and disappointed by a major oversight in this otherwise high-end Bosch Benchmark model: there is no way to set a delay start directly on the machine. Let me be crystal clear for anyone considering this appliance: If you use delay start — ever — do not buy this dishwasher. Unlike earlier Bosch models that allowed you to simply press a button to start a wash in 2, 4, or 6 hours, this unit requires you to physically press Remote Start on the machine, then open your phone, launch the Home Connect app, and manually initiate a “Smart Start” with a vague “best time” window. That is the only way to delay a wash — and there’s no option to set a specific time or duration like “start in 3 hours.” I’m addressing this directly to VP of Product Management for Bosch dishwashers: Removing physical delay start from a premium appliance is a tone-deaf decision. You're asking users to take a multi-step process involving a smartphone, an app login, and a network connection — just to delay a load of dishes. This is not progress. This is over-automation at the cost of convenience, and it punishes users who don't always have their phones handy — or who simply want a basic feature that’s been standard for decades. Your product management team should be embarrassed. The dishwasher itself is quiet and cleans well, but this fundamental usability flaw is a deal-breaker for me and many others. Our electricity is cheap at night and the feature is important to me. Had I known this in advance, I would not have purchased it.

I find that the Bosch Dishwasher is so flexible in how you can load it that it’s hard to know exactly how to load it. My previous dishwasher was more intuitive in how to load it, but I believe with the Bosch you can actually get more in it. I’m really liking it now that I figured out the best way to load my dishes. I feel like it does an excellent job of cleaning the dishes. I also like that I can control it with an app and get notifications of when it’s completed the cycle. It’s also faster than my old dishwasher.

The Bosch Benchmark is remarkable in every way. When running and doing its magnificent job of cleaning AND drying the dishes and cookware, it’s almost inaudible. An incredible machine and worth every penny.