Customer Ratings & Reviews
- Model:
- XPS9320-7585SLV-PUS
- SKU:
- 6520770
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers love the XPS 13 Plus's keyboard quality, lightweight design, and portability. Many appreciate its small size and beautiful aesthetics, but some users point to battery life and heat as potential drawbacks. A few also mentioned concerns about the limited port selection.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Processor speed
Great Stuff Dell
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, out of box it had an issue with the touchpad, but a firmware update from dell resolved it completely. Very fast laptop!
I would recommend this to a friend Dell - XPS 13 Plus 13.4" FHD+
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a first-time Dell user, I am truly amazed by the level of craftsmanship and attention to detail in the Dell XPS 13 Plus. From the moment I opened the box, I could tell that Dell prioritizes user experience and quality. Setting up the laptop was a breeze, and the intuitive interface made it easy to get started right away. The seamless integration of hardware and software has made my computing experience smooth and efficient. I'm excited to explore all the features and functionalities Dell has to offer and confident that this won't be my last Dell product. Thank you, Dell, for making my tech journey so enjoyable and promising!
I would recommend this to a friendSo far so good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d give this a 4.5 stars, not 4 or 5. The machine does exactly as expected & the XPS performs in line w/ all the top reviews it receives. Easily recommend the performance, lightweight, battery life…all pluses. The biggest drawback: The device has only 2 total ports—2 places to connect something on the entire machine—and they’re the Thunderbolt ports. If you’re charging the device, now you only have 1 port left. And keep adapters around. Secondarily, since the touchpad is seamlessly integrated into the wrist area/case, it can be a challenge to find the edges, left/right sometimes. All said, the pros far outweigh the cons.
I would recommend this to a friend- Cons mentioned:Battery life
Dell Xps
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice laptop but the battery sucks. But I still would recommend it.
I would recommend this to a friend - Pros mentioned:Weight
Highly recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and performance is high enjoying it every bit
I would recommend this to a friend - Pros mentioned:Portability
Perfect laptop for travel
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small, Compact, yet powerful computer, perfect for travelers and people to work on the go! Definitively recommended for people who works/travel constantly
I would recommend this to a friend Slim and quiet
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slim, quiet, and lightweight. This laptop is perfect for those who are looking for a touchscreen and for office use. 16gb should be a standard in computers.
I would recommend this to a friend- Pros mentioned:Keyboard quality
We love our laptop
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and is so smooth with a clear screen. Definitely a great product
I would recommend this to a friend - Cons mentioned:Battery life
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only issue I have is the battery life. Other than that, it’s an excellent tool to get things done quick and easy
I would recommend this to a friend - Cons mentioned:Battery life
Great Design, bad quality. Poor laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this laptop. Its small, powerful, fun new design. I just didn't. The sharp metal case would hurt my wrists while typing. I couldn't get used to the trackpad, the battery life was meh meh. But what ultimately made me return the laptop was the fact that after only TWO weeks the trackpad died. Dell, you really need to fix the quality of your machines. They LOOK great but they DIE so quickly. I have a Dell for work and I have gone through FOUR of them. And no I didn't do weird stuff with them, they were docked 100% of the time. I bought a Lenovo Slim Pro 7 instead... Lenovo is just better
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey ConnorM,
We want to thank you for taking the time to leave a review of your Dell XPS 13 9320. We are sorry to hear that you were experiencing an issue with your battery life and your trackpad and made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
- Pros mentioned:Processor speed
DELL XPS - MUST BUY!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The DELL XPS 13+ is a fast computer - great for college/business people that need a reliable computer on the go.
I would recommend this to a friend - Pros mentioned:Keyboard quality
XPS 13 Plus
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop, beautiful design and amazing keyboard. Battery life better than the 15. Speakers could be better though.
I would recommend this to a friend BBY is Great..Dell is mostly Meh..
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off..Best Buy and me have always been in crossroads regarding some policies of exchanges and returns. Most of their products are good but some are “bad batches” that come from manufacturer (not in BBY control). In spite of all this, they have tolerated and treated me well. This is my 3rd similar unit (12th gen or 13th gen) with issues from dead pixels to popping speakers. Dell seriously has to get their act together regarding Quality Assessment and Control. BBY on other hand has been great and very supportive to make things right and keep (customers like me) happy. I’m glad to be a BBY customer just not happy with some of their fast-changing policies without notice and some of the bad batches they get.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Sidh,
We appreciate you taking the time to leave us a review of your Dell XPS13 plus laptop. We are sorry to hear that you are not completely satisfied with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them for improvements on current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Heat
Light but powerful machine.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light but powerful machine. The only problem is it gets heat up quickly.
I would recommend this to a friend - Cons mentioned:Heat
Beautiful machine but internal issues take negate.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent laptop so far when taking into account the beautiful aesthetics , but I've had some thermal issues under loads that shouldn't demanding. Will probably have to return product for peace of mind.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello There CautiousofXPS,
We appreciate you taking the time to leave us your review. We are sorry to hear that you are encountering overheating issues with your Dell XPS 13 plus laptop. Feedback like yours helps us improve our future products and services. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your overheating issue:
1. Inspect and clean the air vents and fans.
2. Restart the computer.
3. Update the BIOS and Chipset driver.
4. Download and install Microsoft Windows updates.
5. Run a hardware diagnostic test.
6. Use Dell Power Manager to manage thermal performance.
7. Improve efficiency to reduce heat.
8. Perform a Windows System Restore.
9. Restore the computer to factory settings.
How to Troubleshoot Overheating, Shutdown, or Thermal Issue on a Dell Computer: https://dell.to/3oAEYsV
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Sincerely,
Summer@Dell
- Pros mentioned:Portability, Weight
Dell hit the mark
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is just as I wanted: light, small, easy to use!
I would recommend this to a friend Dell XPS 13 pLUS 13.4"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough time with this laptop to review, however, thus far, it appears to be a great unit. The one thing I failed to notice is that it does not have a USB port, so it's an additional expense to buy adapters, etc. for already owned external devices.
I would recommend this to a friendPerfect for school
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although this was a very outstanding computer it was just not for me, I had not noticed it was touchscreen when I purchased it and that is a big no for me. This is something that is for school not for me, as I need a bigger screen
I would recommend this to a friend- Cons mentioned:Heat
Too Hot to Handle
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful Ultrabook, but man it gets hot! The placement on the device makes the computer uncomfortable at times
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There TramezeJ,
Thank you for taking the time to leave a review of your Dell XPS 13 touchscreen laptop. We are sorry to hear that you are experiencing an issue with your device overheating. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to help improve current and future products. Below I have provided troubleshooting steps to help resolve your issue.
Here are the steps to help resolve your overheating issue:
1. Inspect and clean the air vents and fans.
2. Restart the computer.
3. Update the BIOS and Chipset driver.
4. Download and install Microsoft Windows updates.
5. Run a hardware diagnostic test.
6. Use Dell Power Manager to manage thermal performance.
7. Improve efficiency to reduce heat.
8. Perform a Windows System Restore.
9. Restore the computer to factory settings.
How to Troubleshoot Overheating, Shutdown, or Thermal Issue on a Dell Computer: https://dell.to/3oAEYsV
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best Regards,
Summer@Dell
excellent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's been a fantastic purchase. The pencil arrived in perfect condition, and its sleek design and precise functionality have greatly enhanced my productivity. The battery life is impressive, and it seamlessly integrates with my laptop, making it an invaluable tool for creativity and work. Highly recommend purchasing the Apple Pencil from eBay for an exceptional experience with your Dell laptop.
I would recommend this to a friend