Customer Ratings & Reviews
- Model:
- 960-001257
- |
- SKU:
- 6321794
Customer reviews
Rating 4.7 out of 5 stars with 6599 reviews
(6,599 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the excellent video quality, ease of use, and reliable overall performance of the C920s Pro webcam. Many appreciate the included privacy feature. While some users mention challenges with autofocus and cable length, the positive feedback on image quality and ease of setup significantly outweighs the negative comments.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Difficult Software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found the software difficult to use with my Dell XPS desktop and never got the mic to work. I probably should have returned it to Best Buy.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's unexpected! In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
Rated 4 out of 5 stars
Functional but Same as Before
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comparing against my older C920, there doesn't seem to be much improvement. A little different color balance and tad better in low-light. I feel that webcams just haven't advanced as much as the cameras of even the most basic phones now.
I would recommend this to a friendRated 2 out of 5 stars
Okay camera
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. I don’t think the quality on this camera was the best but it’s for somebody.
I would recommend this to a friendBrand response from Logitech
Posted .That's disappointing to hear and it's surely not what we expect to deliver. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it. Thanks a lot!
Rated 3 out of 5 stars
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera does get blurry and low light. Only thing I like it the shutter cover
No, I would not recommend this to a friendRated 3 out of 5 stars
Get another tech write
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't know how worked You get another tech writer
I would recommend this to a friendRated 5 out of 5 stars
Upgrade from c270
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every now and then we have a pc/dock that just wont work with a c270. This upgrade has worked on all those systems so far.
I would recommend this to a friendRated 3 out of 5 stars
Video camera
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept seeing an orange square over the subject. Took it back to the store.
No, I would not recommend this to a friendRated 2 out of 5 stars
Won't stay on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good for about a month. Now it doesn't stay on when in calls. very glitchy. I've tried it on multiple computers (windows and mac) turns off every few seconds on every computer I tried it on. It didn't start doing this until about a month of use.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey there Zack, I'm sorry to hear that you're having some issues with your C920s. Please feel free to contact us via our support site for assistance as well as warranty information, as it certainly sounds like something may be wrong with your Webcam. -Weston from Logitech
- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Doesn’t work. Don’t waste your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t work on multiple platforms. Tried it on both apple and windows OS with none recognizing that the camera was even there. Unfortunately because of my work schedule, I can’t return it now.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey there, I'm sorry to hear that you had some issues with your C920s. It certainly sounds like something is wrong with the camera, so if you contact us via our support site we will be able to provide you direct assistance as well as warranty information. -Weston from Logitech
Rated 1 out of 5 stars
Piece of garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of trash stopped working after a month. Best Buy refused to help me. Instead asked me to talk Logitech because there is still 1 year manufacturer warranty. But Logitech just ghosted me despite me making several attempts to get help. Please don't buy this garbage and waste your money. And if you still want to try it, definitely don't buy from Best Buy. Instead buy from Amazon because they have customer friendly policies.
I would recommend this to a friendBrand response from Logitech
Posted .That's disappointing to hear and it's surely not what we expect to deliver. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it. Thanks a lot!
Rated 3 out of 5 stars
ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sure would like to know what happened to the security flap. Never did see it
I would recommend this to a friendRated 1 out of 5 stars
Don’t buy it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The webcam came after 3 months of waiting and it was defective out of the box couldn’t get the camera to work , tried it on different computers and it was a no go contacted customer support no response for days , had to return it . A week later I get a response from Logitech support. Now I get to wait nothing 3 months till they are available again
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi, you have to change the settings in the app you're using it with like Zoom for instance, to start using the C920 webcam instead of the default. But if you have any questions, check out the Logitech support page at https://support.logi.com/hc/en-us/articles/360024326953. Hope that helps!
- Cons mentioned:Focus
Rated 1 out of 5 stars
Dissatisfied lacks focus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The focus on it stinks - I don’t know why, but I purchased a similar version for my son and it works great - his days Zeiss lense, mine does not
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Ernie, sorry to hear that you are unsatisfied with your C920S HD Webcam. We are always looking for ways to improve our products, so we appreciate your review. Have you tried adjusting the settings of the webcam from Logitech Capture (software system, free to use)? Also, you can go to your system preferences delete C920S as your camera, add back your C920S and see if that solves the problem. If you ever have additional feedback or questions regarding Logitech products, feel free to visit https://support.logi.com/hc/en-us Thanks, -Logitech
Rated 5 out of 5 stars
Good webcam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a webcam that has a mic. The reviews were really good for this one. It works well and I'm glad I got it
I would recommend this to a friendRated 3 out of 5 stars
Pain to set up.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not the model that was listed on the box. Old soft ware. Works fine once I got it set up.
No, I would not recommend this to a friendRated 3 out of 5 stars
Exposure issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice camera but been having trouble adjusting the exposure.
No, I would not recommend this to a friendRated 5 out of 5 stars
Nice camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice camera with nice features. Needed a new one to replace the lower quality built in one in the laptop.
I would recommend this to a friendRated 1 out of 5 stars
Logitech Capture Software doesn't support M1 macs
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eight months after buying this webcam, Logitech Capture software still doesn't support M1 macs. The software was part of the reason we bought the webcam, and for it not to support M1 macs many months after they were introduced shows logitechs lack of customer support/care. The camera does work with quicktime, and some 3rd party software, but you shouldn't have to pay extra when software is part of the package. SHAME ON LOGITECH SELLING A WEBCAM W/SOFTWARE BUT THE SOFTWARE DOESN'T WORK!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. Thank you for taking the time to share your experience and concerns with the C920S and Capture. I'm sorry that Capture does not have M1 compatibility at this time. We are working on compatibility, but until then we have found that Streamlabs OBS can give you a lot of the same features as Capture. It is also a free download if you search for it.
-Charlton at Logitech
- Cons mentioned:Focus
Rated 1 out of 5 stars
Poor Focus- Works great when it works properly
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera keeps losing focus in the middle of zoom meetings. If I click off the camera and turn it back on it will regain focus but that is a major inconvenience when conducting or participating in a meeting. no
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey there, I'm sorry to hear that you had some issues with the auto focus of your C920S webcam. If you didn't know, you can download our Logitech Capture Software to manually adjust the focus of the camera and tweak with how the auto focus works to better utilize the camera. I would recommend starting there and seeing if that helps you out at all!
Rated 2 out of 5 stars
I returned it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not care for this webcam. My old laptop picture was better. The picture seemed to have a greenish tint. Also the privacy cover was missing.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Rocqee,
Thank you for your feedback. It is greatly appreciated. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website.
LaShonda from Logitech