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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 999 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers recognize the Surface Laptop's lightweight design, responsive touchscreen, and ease of use as significant advantages. Positive feedback also highlights its impressive battery life and performance capabilities, along with its sleek aesthetic. However, some users express concerns about the limited number of USB ports and the price point. A few customers also mention limitations related to the operating system and RAM.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 999 reviews
  • Pros mentioned:
    Speed, Touchscreen, Weight

    Rated 5 out of 5 stars

    Very light and compact

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A laptop that is lightweight and compact. Excellent picture screen, very fast processor. Tons of storage.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Touchscreen, Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light, great battery life! Despite the smaller size, the keyboard is comfortable and love the fabric feature.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    That you need for work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light, quickly and powerful, is a good choice for portable work, for people like me who spend to much time traveling

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the mid range of this laptop and it is absolutely AMAZING!! Its faster than any comparable priced MacBook Pro or Air. If you prefer Windows products this is the best laptop series you can buy.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Beautiful laptop and good performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft nailed it with the design. I love the color, it is very lightweight, and it performs well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Love it so far!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband has the Surface Pro 3 and he really likes it, but I couldn't get used to the keys being closer together. I'm so happy that the Surface laptop made the keyboard regular size! The laptop is extremely light weight and boots very quickly. I have also been enjoying the battery life. I came to the Surface laptop from a Lenovo Twist Thinkpad and haven't regretted it once.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Mandy,

      Thanks for leaving this review! We're so glad you made the switch to the Surface Laptop, and that you haven't looked back! We really appreciate your feedback. So much so, we're sharing it with our team. We're sure they'd be happy to hear your input.

      Thanks,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Touchscreen

    Rated 5 out of 5 stars

    Wonderful PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Microsoft Surface after owning a Macbook Pro for 8 years. I have to say; switching from Apple to a PC was a wonderful choice. This computer is amazing. I love the keyboard and overall look of the computer, and the performance speed is great. I primarily use it for surfing the web/taking online classes/watching Netflix. Windows is honestly better than the Mac operating system (personal opinion there). The battery life is also great.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for choosing the Surface Laptop! We're thrilled you're loving your experience so far. We know that switching between operating systems can be quite the transition, and we're here to help! It sounds like you are navigating your device phenomenally so far, but just in case, here are some tips and tricks for how to switch from Mac to Microsoft Surface: https://support.microsoft.com/en-us/help/4023448/surface-switch-from-mac-to-microsoft-surface.

      We hope you continue to explore all the exciting features the Surface Laptop has to offer!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed, Weight

    Rated 4 out of 5 stars

    Beautiful Machine, Odd Keyboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked one of these up and really enjoyed it at first. It is fast, light weight, nice screen, and worked flawlessly. However, I couldn't get over the keyboard. It is missing the right Ctrl button, which I found odd and annoying. Maybe I'm old school, but I like to have a full featured keyboard. I ended up returning the unit as a result. If you aren't concerned with the key omission, it is a really great device. And they have the new ones out with higher processor specs which I'm sure allows for even faster operation, etc. Every other laptop does have both Ctrl buttons though, so I think I'll have to look elsewhere for my computer needs.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your honest experience with Surface Laptop. We're glad you loved the brilliant display, as well as powerful performance, and beautiful design. We're sorry you were disappointed with the keyboard. As a solution, you may consider the Surface Pro 6 in combination with the Surface Keyboard. This keyboard pairs perfectly with Surface devices, and comes equipped with two CTRL buttons like you prefer. Check it out at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-keyboard-silver/5663301.p?skuId=5663301.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Weight

    Rated 4 out of 5 stars

    Great for College Student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves the size of this laptop. It is lightweight and there is plenty of battery life to record her lectures. Buying another one for our other college student!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing how your college students love using Surface Laptop! This is perfect for students with its long battery life, and lightweight design. This makes it easy to take from class to class, and last through the toughest of study sessions. We're wishing the students in your life the best in their educational endeavors!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best Laptop I have ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievably thin and light, powerful and stylish. Lots of complements. Enough said. Great job Microsoft

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touchscreen

    Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this computer for work and home. I use adobe illustrator on it for work and it runs very smoothly. The laptop is quick and has plenty of SSD space to save all my files. I also use this computer for when I DM my campaign for DND. I can touch the screen and move things around quickly to help me run my campaign. Great laptop from Microsoft, will definitely continue to purchase their laptops.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Meets My Needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Five or six years ago my daughter gave me a Surface for Christmas. Never had a problem with it, and just wanted the lightest model they had, but I needed a web cam and microphone for a class I was taking. The salesperson was great, and upsold me to the laptop, which turned out to be much better for what I needed. Two days later I picked it up. I love it, and for a technophobe that's a high compliment. Easy to use.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Susan,

      We're so glad you're loving your Surface experience so far! The Surface Laptop is the perfect lightweight solution for all your needs. Thanks for taking the time to let the community know about your great experience!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best laptop for collage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really light & out performed a Mac book. It’s definitely a really good notebook for class work and is really fast. I love the aluminum chase and the premium feel of it. I currently use mine for writing articles for my school newspaper and it definitely does the job. Great for students and people that work on the go. Be aware that it doesn’t have a usb-c port which I don’t use so it doesn’t affect me.

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Stylish, speedy and super light

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great design, soft touch keyboard, ultra thin, just one thing: upgrade to Windows 10 Pro while it’s still free... otherwise you’ll never unlock the full potential of this machine

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Great laptop. Very portable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ultra portable ultra fast and great battery life for college kids and simple uses

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Touchscreen
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love be the keyboard & the features. Long battery life. Only con is a little pricey.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Slim and Lightweight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great windows PC for those who are still interested in the laptop form factor. Great design and excellent build quality. MS is really stepping up their game!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mac Book Pro's demise.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't stress enough how great this product is. Amazing build quality, solid performance, and a gorgeous display. I bought this as a work laptop and it's the best thing I could have gotten. It also fits perfectly in a portfolio for easy toting. I joined an office of Apple users and already converted my boss from his Mac Book Pro at half the cost. This replaced my Surface 3 as a huge upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touchscreen

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has all features I needed and is lightweight with an illuminated keyboard. First laptop I have owned with SSD and improved speed, heat, and noise is noticeable. Blue color fabric won't show dirt and oil buildup as much as the lighter colors will. I generally hate using touch pads, but this one seems to work very easily for me after I dialed down the sensitivity a little in settings.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for calling out your favorite features of the Surface Laptop. From it's classy design, incorporating the signature Alcantara material, to it's lightning fast and minimal processing noise, this machine is packed with power! We're so thrilled you're loving your Surface experience so far with this great machine!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Microsoft Surface Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is lightweight. It has a nice touch screean, running fast. I loved. Good service, did answered all my questions and help me to pick the right one for me.

    I would recommend this to a friend