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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 44 reviews

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93%
would recommend
to a friend

Customers are saying

Customers express satisfaction with the Surface Pro's portability, citing its ease of use and ability to be easily transported. The device's battery life also receives praise, with users reporting extended usage on a single charge. Many appreciate the Surface Pro's size, finding it ideal for both portability and visual clarity. Positive feedback also highlights its functionality as a versatile hybrid device, blending tablet and laptop capabilities.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 44 reviews
  • Rated 5 out of 5 stars

    everything and more!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has really helped me to stay organized and study more efficiently. I'm really impressed with its user-friendliness and display. I've been an Apple user all my life so I was hesitant about the transition, but it turned out to be the best decision I could have made. My favorite aspect so far is being able to write/annotate/highlight on web pages and save them using Microsoft Edge.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Excellent for schooluse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 'laptop' is very handy for lectures and school notes. Has multiple tasks to help with my education.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids love it.They stay on it all day and the battery still holds up for me to use at night.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item works exactly as expected. Great price. Love Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Smooth system for business travel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my business travel partner. Simple and lite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tablet!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tablet for what I need it for. As it was explained by the tech at Best Buy. I haven't explored its fullest potential but am totally satisfied with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft - Surface Pro – 12.3” Touch-Screen – Intel Core m3 – 4GB Memory – 128GB Solid State Drive (Fifth Generation) - Silver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a significant improvement compared to the Surface Pro 4. The new pen is very sensitive, which is great for taking notes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy and good pc

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have traded in my laptop sooner. Easier to use, convenient, travelers best friend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Budget tablet pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This version of the surface pro is a good price point for young kids and early teens.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Whats not to like

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a laptop/tablet and is better than most out there on the market..I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great new Microsoft tablet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tablet has great new effects. It has face recognition and so much more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its a Nice 2 in 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality its super good, the graphic and its not even heavy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop for College Students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect laptop for students going off to college.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed, Size

    Rated 3 out of 5 stars

    Great but issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I love my surface pro m3 2017 it is unfortunate that there are currently light bleed issues plaguing the device. Picked mine up last week and the entire bottom of the screen from left to right has a very noticeable backlight bleed. Debating to exchange as I've already set the entire thing up and it's not available in stores yet - .com order only. Other than that - great battery life (they state 13.5 hours and I'm consistently getting around 11-12 at 50% brightness (which is more than fine). Very snappy for an M3 processor - just know what you're getting in to with this model - you won't be gaming on it or doing 4k video editing quickly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer for school and one month into classes the computer wouldn’t turn on and I took it back to bestbuy and they replaced with a MacBook since there both the same price I wouldn’t suggest this laptop even for my worst enemies

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear you experienced some difficulties with your purchase of the Surface Pro. We care deeply about our customers experience, and we're sorry that you encountered some unusual issues with your device. In the future, we would love to be of service if you ever encounter any questions or concerns. Please don't hesitate to reach out to our support team to let us know more about your experience. Reach them here: https://support.microsoft.com/en-us/contactus/.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Laptop, Processor speed

    Rated 5 out of 5 stars

    Best 2 in 1 in the market

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro is much more powerful than the iPad Pro and actually has a comfortable and convenient keyboard. It is also specced in a perfect place where you can run all but the most intensive programs which shouldn't be run on a laptop anyway. The build quality is also incredibly nice which makes the price justified.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great computer for basic web browsing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer for note taking in class. the ease of use and the way it folds into a tablet made it fit perfectly in my backpack with my books. With that being said you need to purchase the key board cover at least. the on-screen keyboard is not very easy to use and will drive you crazy. this model is perfect for light use (media consumption, web browsing and note taking). any editing and you will need to jump up to the i5 or better the i7 model.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 3 out of 5 stars

    Good, but not great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good laptop but it's not great. The screen is great, and even the barebones processor is good for email and web. The fact that a Surface Cover/keyboard needs to be purchased separately is disappointing. The biggest disappointment to me is the battery life. Without the power-saving features turned on, battery is good for fewer hours than I'd like. Battery saver is helpful, but I doubt I could go a whole work-day without charging and that's unacceptable in my opinion.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      First, we want to thank you for taking the time to leave a review on your experience with the Surface Pro. We appreciate your feedback, and take all of our reviews very seriously. We're going to make sure to pass this review along to our team, so they know where we can better our products in the future.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Surface is one of the best products out there

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a perfect device. Microsoft surface products are only getting better, with the latest model which was just announced getting 8th gen processors. The combination of tablet and laptop makes it so that you don't have to go out and buy a tablet. For anyone who prefers a Windows 10 tablet, the surface is the answer!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the great compliments! We're delighted you're loving your recent purchase of Surface Pro. This is a perfect two-in-one solution to fit all your tablet and laptop needs! With Windows 10, taking productivity with you on-the-go is a breeze. We hope Surface Pro continues to serve you well!

      Cheers,

      Jessica
      Surface Customer Care Microsoft