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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 643 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the Xbox Wireless Controller's excellent wireless functionality, ease of use, and high-quality build. Many appreciate its compatibility across devices and the comfortable grip, while some experienced shorter battery life than expected. A few users reported issues with controller drift, though others noted a lag-free experience. The controller's size was also a point of discussion, with some finding it slightly small.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 643 reviews
  • Rated 5 out of 5 stars

    Best buy is the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, haven't had any issuses yet. If i do best buy take care of it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent control comfortable bottons feels soft i recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Pre owned and dirty

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed about bestbuy service, got pre owned controller and I even got animals hair from packaging and there is still have dirt on RB and LB key from last owner, it’s just cringe

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing controller I really like how it feels and how comfortable it is

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dpad is the biggest upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels nicer than the Xbox one controller loving the dpad

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Preowned and the lack of back

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It feels like it's second-hand, the packaging is broken, that's not the point... But why is the battery backplane missing? Very, very disappointed!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Wireless
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Makes PC gaming feels like a Console!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now is so hard to buy a console (the PS5 or the latest XBox) that it kind of motivated me to get into PC gaming, I was lucky to find a great deals in steam and loaded my favorite games. I have to say that given my age, it'll be really hard to get used to replace the controller and use the Mouse and Keyboard, so having this XBox remote has been a blessing to me, all the games react as if I am playing them in an xbox! The integration with Windows 10 is awesome, the only advise I would give is to install the xbox accessories app on Windows and then let it update the controller firmware. Finally, the only complaint I have (and I do hope that it gets resolved in a future update) is the fact that is hard to measure the battery levels on this controller, or to get a notification if your battery is almost gone. So to me, at first I thought I got a bad unit because it all started randomly disconnecting and it was hard for me to believe that it was the battery, as I only had a few hours of gaming (my guess is that this unit had really old/bad batteries) - Anyways.... it's the closest you'll get to the real deal, if you are like me, a Console gamer that jumped into the PC world and don't bother with Keyboard and mouse.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Wireless

    Rated 5 out of 5 stars

    Good for all types of game.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent controller. Good texture grip on the sides and the wi-fi adapter works flawlessly. I realize I paid a little more for it but it doesn't matter. I have been playing many different games through steam and the controller works with well with all of them. I recommend this to anyone who plays games that require a controller on their PC. Plug and play automatically detects wi-fi adapter.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Connection, Quality

    Rated 5 out of 5 stars

    Great, but get more colors!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid controller and connection with the usb dongle! It was a great price too. Works really well with both of my gaming PCs and my Xbox Series X. I wish it came in different colors like the other controllers do.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this on my pc, works great with all games that allow me to use controller. I mostly play Overewatch and Phasmophobia with this controller! Never had any issues except when it dies but you can also keep it wired in as well to avoid that! (: I recommend getting the battery pack to go with this.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Wireless
    Best Buy Employee

    Rated 5 out of 5 stars

    Wireless adapter makes for a great bundle!

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    Best Buy Employee
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Xbox Wireless Controller for Windows Devices, Xbox Series X, Xbox Series S, Xbox One + Wireless Adapter in Carbon Black is a top-notch gaming controller that offers seamless compatibility, comfort, and precision across Xbox and Windows devices. Its sleek design, reliable wireless connectivity, and extensive Xbox ecosystem integration make it a must-have for gamers.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Xbox Series X Controller

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one for my PC and it is perfectly compatible! Seamless installation, I would say it is ready to play right out of the box. Has made some games I play a much more relaxing experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good controler!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done. Nice design and grip, you can play for hours long.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Mostly great, with a caveat.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is possibly the best iteration of the Xbox controller which I've tried at this point, though I've never touched the "elite"/"pro" versions. I'm not particularly happy with the wireless connectivity process. Once linked, it worked just fine for quite a while, but would sometimes lose connection for a few minutes in the middle of gameplay. This was incredibly frustrating when playing a game like Elden Ring, for obvious reasons. Searches for a fix turned up a number of possible solutions, but none of worked for me. Ultimately, I play with the charging cable attached 99% of the time, as I'm concerned about losing game progress due to poor wireless connectivity. I still like and recommend the controller, but had I known this would be an issue, I wouldn't have bothered purchasing the rechargeable battery pack.

    I would recommend this to a friend
  • Pros mentioned:
    Quality, Wireless

    Rated 4 out of 5 stars

    Oh, the support

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this controller for use with my PC; replacing the mouse and keyboard. This device comes with no directions; just a piece of paper with 5 pictures showing each of the steps. When I first installed this controller it worked very well, but it rumbled, which I wanted to disable. As I said, there were no directions supplied, so, I went online downloaded the Xbox accessory app and that seemed to do the trick. After thirty minutes of gameplay, it stopped. The dongle would no longer pair with the controller. I exchanged it and the new controller also would not pair with its dongle. IDK why, but it did pair with the Bluetooth native to my computer’s motherboard, but now I had the problem of turning off the rumble. The profile for the controller, that I created needed a cable attachment to edit that feature. While attached to the cable the controller worked perfectly, but as soon as I disconnected it; the rumble came back. Fortunately, I went to the apps page and read a harsh review that suggested using the steam controller setup found in the Steam setting menu. Steam recognized the controller and allowed me to turn off the rumble feature. Will this setup work with non-Steam games IDK. Does the dongle that came with my controller work, IDK as I have since returned it its box, and I don’t use it. Was the first controller I bought a good one, again IDK and Geek squad shrugged their shoulders and said the controller was probably bad and exchanged. There was no trouble shooting advice that came with the device and I was left pretty much on my own stumbling around trying to figure it out. This is my second purchase recently that I probably exchanged a perfectly good device for another; solely because I could not get to the right person. The controller itself is solid. I bought the rechargeable battery packs and I get several hours of play per charge. The device would get 5 stars, but the lack of good documentation, and the absence of knowledgeable tech support. That is what gives this purchase 4 stars; the support not the device.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Great PC Controller

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed drivers automatically on windows 10 and a majority of the games have the controller set up so you can just start playing. Highly recommend this for PC gamers.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Great for use with Windows 10.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased mostly for the wireless adapter. The new model controller is slightly smaller but easy to adapt to. Works great with windows. Make sure to update your drivers. No screen chatter like you get when trying to connect via Bluetooth

    I would recommend this to a friend
  • Pros mentioned:
    Wireless
    Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Recommended for PC gaming

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend for PC gaming vs. connecting through bluetooth. Lag-free experience and you can connect 4+ controllers.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 5 out of 5 stars

    Great value for PC players

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm pretty sure the controller is what you get if you pick up a new Xbox (idk for sure, I never bought one), and the wireless adapter is plug and play. We picked this up for my daughter's PC, as connecting via Bluetooth can be a mixed bag on whether or not it wants to stay connected. The adapter stays connected, has lower latency, and is easy paired with the controller the first time you plug it in.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    bought the wrong model,love it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought thinking i was buying a the cheaper model no knowing this was for Xbox series x. Works like a charm on my pc. Feels great and has a backside grip on it. adaptive triggers work on game pass supported games.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Mike,

      We're excited to hear you are enjoying the cross-platform functionality of your new Xbox Series X/S Controller! It's a small perk, that truly goes a long way. We're happy you are enjoying the improved grip design and optimized trigger movement we've built into your new setup, and glad it was a good investment for you. Thank you for taking some time to share your feedback with us!

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

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