Customer Ratings & Reviews

The PlayStation 5 is nothing short of a next-generation powerhouse. From the moment you turn it on, the speed and performance are immediately noticeable. Games load almost instantly thanks to the ultra-fast SSD, completely changing how immersive and seamless gameplay feels. Visually, the PS5 is stunning. Games run in breathtaking 4K with smooth frame rates, detailed environments, and lifelike lighting that truly brings worlds to life. Titles like Spider-Man 2, God of War Ragnarök, and Horizon Forbidden West showcase just how much power this console has under the hood. The DualSense controller is a game-changer. Haptic feedback and adaptive triggers add a whole new layer of realism—whether you’re feeling the tension of drawing a bow or the subtle vibrations of different terrains beneath your character’s feet. It’s not just playing a game anymore; it’s experiencing it. On top of performance, the PS5 excels in versatility. Backward compatibility lets you enjoy a massive library of PS4 games, while PlayStation Plus offers incredible value with a growing catalog of top-tier titles. Most importantly, my son absolutely loves it—it was hands down the best birthday gift I could have given him. Seeing how excited and happy he is every time he plays makes the PS5 worth every penny.

I had a great experience purchasing my PlayStation 5 from Best Buy. I originally bought the wrong version, but when I went back to exchange it, the team was extremely friendly, patient, and helpful throughout the entire process. They made the trade-in/exchange quick and stress-free. The PS5 itself is amazing—fast load times, incredible graphics, and such a big upgrade. Overall, excellent customer service and a smooth experience. I would definitely recommend Best Buy!

The PS5 is a console that truly stands out. The speed of its SSD wipes out long loading screens, and the DualSense controller with adaptive triggers makes every game feel more immersive. On top of that, exclusives like Spider-Man 2 and Demon’s Souls show off the system’s full potential. It’s not just for gaming either — it doubles as an entertainment hub with streaming apps. Overall, it’s a mix of power, innovation, and fun.

The PS5 is a massive upgrade from the PS4. It is incredibly fast, the games load instantly, and the graphics are stunning. I’m also very impressed with how quiet the console is. The DualSense controller makes gaming feel much more immersive. It’s perfect for my setup and I highly recommend it!

Works beautifully, in great condition. Runs smooth. Would buy as a gift!

Excellent game system husband loves it the picture quality is amazing

Awesome experience I wouldn’t buy my electronics from anywhere else!

Good service, great price at Best Buy. Wonderful gift!

I have no complaints, loads fast, graphics are great.

I love this PlayStation. It’s fast and smaller than the disc version

I missed playing on console's ps5 is awesome and great value!!!

Games is great highly recommend other to buy as a gift.

The PlayStation 5 Slim is everything great about the original PS5, refined into a sleeker, more compact design without sacrificing performance. It delivers lightning-fast load times, stunning graphics, and an incredibly smooth gaming experience, all while taking up significantly less space. The visuals are where the PS5 Slim truly shines. Games look absolutely incredible with 4K resolution, ray tracing, and high frame rates, making every environment feel immersive and alive. Whether you’re exploring open worlds or diving into fast-paced action, the performance remains consistently impressive!!

The purchase process was simple and easy and was ready for store pick up the same day. Walked in there was a line of about 6 people waiting for their pick-ups. Only took about 5 mins to get to the counter, the associate scanned my email and brought out the PS5 quickly. I asked for a bag he claimed they didn't have one so I explained my son was in the car and this was his Christmas present so he went out of his way to get 2 bags and successfully cover it. That meant alot to me what great service. 5 stars great experience at this knoxville location.

This machine is my new baby. My first stationary console in over 10 years. Needless to say things are more impressive now! It's fast, hasn't overheated, and looks sleek and modern. The dual-sense controller is ergonomic and has a good hand-feel. 825GB is a little on the low side for storage space these days, I quickly found out, but the PS5 is designed in a way that makes popping the cover off and installing an additional SSD simple and easy.

Good box's not a open box, new one and good attitude on stuff will shopping.

I’ve had my PS5 for a couple of days now, and I’m already blown away by how much it’s changed my gaming experience. Boot-up times are ridiculously fast thanks to the SSD — I’m in the game within seconds instead of waiting forever. Load screens feel like a thing of the past, especially in open-world games like Horizon Forbidden West and Spider-Man.

I finally picked up a PS5 and it’s been amazing so far—super fast loading, smooth gameplay, and the graphics look crazy good. The controller feels really cool with the vibrations and adaptive triggers, definitely worth it if you love gaming.

I love my ps5! I have one in the living room for my story/single payer games and one downstairs at my “sweat desk” where I play Fortnite and other multiplayer games. It got delivered faster than expected which was awesome! Thanks Best Buy!

definitely worth the price. Gameplay is so smooth and the fans are so much softer than older consoles (in my opinion). I just wish the stand was sold together with the console rather than seperately but this is a great console regardless.