Customer Ratings & Reviews
- Model:
- B08KSJ56WR
- SKU:
- 6457246
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the Outdoor Smart Plug. The overall performance of the plug is highly praised. Customers find the setup process surprisingly easy, and the connectivity with WiFi is great.
This summary was generated by AI based on customer reviews.
An ecosystem too far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this since it needs the new hub. I have multple Ring devices but this required me to purchase yet another to work within the home. No bueno
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Madray
Thank you for sharing your feedback. In the product feature description, it does inform you that this product needs a Ring Bridge in order to enable the smart controls for this device. You can also use certain Echo devices as a bridge for this product. https://ring.com/support/articles/kj3w5/Using-Your-Echo-Devices-as-a-Smart-Lighting-Bridge.
Best wishes
Ivan from Ring
- Pros mentioned:Setup
Smart Plug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use many Ring products. This was easy to setup and worked great for Christmas Lights!
I would recommend this to a friend Buyer beware- Ring Bridge device required
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you purchase this Ring Smart Plug be aware you must also purchase a Ring Bridge device if you don’t already own one. No where in the main description does it say this. I received the product at my home and then the instructions said to link to a Ring Bridge. So I returned it.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Whoishdish.
Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!
Ring Bridge is the central hub that integrates Ring Smart Lights, Motion Sensors, and Transformers into your Ring system. The Bridge connects to the Ring app using your home wifi network and connects to other Ring Smart Lighting products using a proprietary long-range communication protocol. Without the Ring Bridge, your Floodlight Wired functions only as a standard motion-sensing light. With a Ring Bridge, you can control whole groups of lights at once and be notified via the Ring app when any light or motion sensor senses movement.
If any additional information is needed regarding your Ring Outdoor Smart Plug, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.
Sincerely,
Matthew from Ring.
- Pros mentioned:Overall performance
Great Product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! I currently have my Christmas lights hooked up to it!
I would recommend this to a friend HUB required
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Who would spend $50 plus to make a $30 outlet plug work? I really thought it wouldn't require a hub, I already have another brand hub, didn't need the RING one too when I don't own any Ring products including amazon dot. Returned and bought another one that each outlet works independently for alot cheaper.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Gilliansage,
Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that your experience is also seamless. Please know we are here to ensure you have all needed information.
After reading your review, it seems that you did not know additional items may be needed for the smart controls of this device. We would like to note that the Ring Smart light bulb does work as a standalone product. If you would like to use the smart controls the following is required Ring Bridge, Echo Show 10 (3rd Gen), or Echo (4th Gen. Please see our help center article for more information on our smart lights: https://support.ring.com/hc/en-us/articles/360021664252-Ring-Smart-Lighting-Information.
If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.
Thank you, Jamila with Ring
Poor Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ring customer service was terrible. while chatting with customer service they essentially hung-up, i.e ended the chat on me with out answering my questions regarding the status of my week old order.
I would recommend this to a friendBrand response from Ring
Posted .Hi PJR1.
Thank you for taking the time to share your experience with us.
We understand the importance of a seamless ordering, setup and installation process, as this allows you to start using your Ring Outdoor Smart Plug right away. This ensures you are provided with the peace of mind, in your home security, that you purchased it for. What you describe is not the experience we want you to have, rest assured we are here to offer you some help.
In this particular case, we recommend that you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to this installation concern.
At Ring, we understand you have many choices when it comes to your home security. If the retailer has not resolved this concern for you, please reach out to our community forum. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. We appreciate that you have chosen Ring to secure your home and look forward to providing you a solution so that you have a device you can rely on.
All the best,
Melissa from Ring.
