Customer Ratings & Reviews
- Model:
- B08KSJ56WR
- SKU:
- 6457246
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the Outdoor Smart Plug's ease of use and perceived quality. The app integration and compatibility with other smart home devices, particularly Ring products, are also frequently praised. A small number of users noted the need for a specific hub, which was a drawback for some.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Smart Plug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use many Ring products. This was easy to setup and worked great for Christmas Lights!
I would recommend this to a friend Great Product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! I currently have my Christmas lights hooked up to it!
I would recommend this to a friendHUB required
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Who would spend $50 plus to make a $30 outlet plug work? I really thought it wouldn't require a hub, I already have another brand hub, didn't need the RING one too when I don't own any Ring products including amazon dot. Returned and bought another one that each outlet works independently for alot cheaper.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Gilliansage,
Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that your experience is also seamless. Please know we are here to ensure you have all needed information.
After reading your review, it seems that you did not know additional items may be needed for the smart controls of this device. We would like to note that the Ring Smart light bulb does work as a standalone product. If you would like to use the smart controls the following is required Ring Bridge, Echo Show 10 (3rd Gen), or Echo (4th Gen. Please see our help center article for more information on our smart lights: https://support.ring.com/hc/en-us/articles/360021664252-Ring-Smart-Lighting-Information.
If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.
Thank you, Jamila with Ring
Poor Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ring customer service was terrible. while chatting with customer service they essentially hung-up, i.e ended the chat on me with out answering my questions regarding the status of my week old order.
I would recommend this to a friendBrand response from Ring
Posted .Hi PJR1.
Thank you for taking the time to share your experience with us.
We understand the importance of a seamless ordering, setup and installation process, as this allows you to start using your Ring Outdoor Smart Plug right away. This ensures you are provided with the peace of mind, in your home security, that you purchased it for. What you describe is not the experience we want you to have, rest assured we are here to offer you some help.
In this particular case, we recommend that you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to this installation concern.
At Ring, we understand you have many choices when it comes to your home security. If the retailer has not resolved this concern for you, please reach out to our community forum. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. We appreciate that you have chosen Ring to secure your home and look forward to providing you a solution so that you have a device you can rely on.
All the best,
Melissa from Ring.
