Samsung - 1.1 Cu. Ft. Countertop Convection Microwave with Sensor Cook and PowerGrill - Black Stainless Steel

Overall my wife and I thought it has good functionality. BIGGEST PROBLEMS = door trim completely fell off (after 2 months) and unable to receive warranty service from Samsung. Details- The controls take some time to get used to: - No numeric keypad, dial instead - Since it can do so many functions, function must be chosen first - even if just doing quick reheat with microwave. - For microwave, it defaults to 100% power but must confirm that or wait for it to time out and accept the default. - My "quick keystrokes" for simple heating = Microwave, Ok (for 100%), then Quick 30 to start it, and add additional 30-second periods as necessary. So it is not unwieldy in terms of key presses, but is an adjustment after decades of quicker actions with other models. It seems like there is an assumption of using the auto cook features; that it is more likely to press "autocook 2 potatoes" or "cook popcorn" or "defrost chicken" and the unit will figure out the rest. And again, the extra key presses are because it can do SO MUCH- We mainly used it for microwave. Not quite as powerful as what we were using before, but decent. We have used the convection bake. Takes a while to heat up, but so does a full-size oven; therefore it is a good middle ground solution. The air fry feature worked well. Seems not as quick as dedicated air fry appliance, but also saves counter space. Same with Grill feature to brown items, including combo to microwave quick cook and then brown to finish. The "crusty plate" and 2-level racks are nice additions. DOOR TRIM PROBLEM- After using it for only 2 months, the entire front door trim fell off!! The door will not stay open without it, plus no handle to open it with anyway. It will not stick back on. When I tried to request service from Samsung, I receive a message saying that the warrant expired on 10/31/2020. That was 6 days before I even purchased the unit from BestBuy.com. It is supposed to have a 1-year warranty from purchase date. This model is still for sale on BestBuy.com, and even on Samsung.com. I remain hopeful that between BB and Samsung, they will figure out a way to replace the unit.

I’ve had this oven for 2 months now and even though the learning curve was a little steep I love it! I was able to install it in a cabinet (with ample ventilation). I especially like that the door opens downward like a real oven, for easy access. It doesn’t do great for toast but the microwave grill combo delivers a juicy chicken breast in about 11 minutes. I haven’t used the slim fry option yet but I’m looking forward to using it as a second oven for holiday meal prep. The 1.1 cubic ft is the perfect size.

I would not recommend this microwave. Not even 1 year yet and the pull down door cover is falling off. I only got this due to my previous microwave from Samsung not being available as a warranty replacement. A few things to note: inputting a microwave cook/heat time is a mission within itself. I honestly haven’t been please with the conventional oven functionality so I have used it only a handful of times. I thing heating food is not the best as it still leaves some areas unheated. I do love the size and how sleek it looks but for functionality I’d give it a 2 stars rating. The price deserves a 1 star. Look elsewhere if you would like a conventional microwave oven.