Customer Ratings & Reviews
- Model:
- MC11K7035CG
- SKU:
- 5191602
Rating by feature
- Performance
Rating 3.4 out of 5 stars
- Cook Settings
Rating 3.8 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
Customers are saying
Customers recognize the 1.1 Cu. Ft. Countertop Convection Microwave with Sensor Cook and PowerGrill as having excellent convection cooking capabilities, ease of use, and a convenient pull-down door. Many appreciate the grilling and PowerGrill features, as well as the compact size. However, some users found the controls difficult to understand and the instructions unclear.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only after a month or two of purchase a part burnt out and had to have it serviced and today October 31, 2021 my microwave is dead
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lzapo8991,
Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We apologize for the inconvenience of the microwave stops working. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend checking on links for basic troubleshooting steps:
Microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
There is a burning or plastic smell when using the oven: See page 43 for reference.
https://downloadcenter.samsung.com/content/UM/201904/20190417121315393/MC11K7035CG_AA_DE68-04387Q-02_EN-MES.pdf/
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MC11K7035CG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144272137
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Reliability
No good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Malfunctioning less then 4 months of lite use. It makes a scary noise and of course the warranty is up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142560225. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Reliability
never worked correctly since day 1
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this at Best Buy thinking Samsung is a reputable company. Immediately after using the microwave it would randomly beep and make noises. We called Samsung and were told not to return it to the store (big mistake listening to this advise) but to contact the authorized repair guy in our area. We called several times and no one ever came. By this point in time the Microwave was out of warranty. We can not leave it plugged in or it randomly beeps and at times turns on by itself (and no our house isn't haunted). The microwave will still heat up food but we are afraid to leave it plugged in that it may catch fire or something.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, LeeT. I understand that your experience has been less than ideal and would love the opportunity to change that, if possible. Please reach out to us via one of the following options and reference ticket number- 1139098499.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We look forward to hearing from you. ^Lo