
Customers are satisfied with the My Cloud 3TB External Hard Drive's ease of use, ample storage, and relatively easy setup process, as well as its remote access capabilities. However, some users experienced issues with the product's reliability and found the software and instructions to be less than intuitive. The price point was frequently praised. A few users also noted that streaming performance was generally positive.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
I'm already on my second one, since the first one never worked properly & after a week bricked. Against my better judgement I bought another & it actually worked!!!..... for the first 2 weeks, then the problems reared their ugly heads again. Now it randomly disconnects from my network, or freezes up, or simply will not let you access it. The reset button on the back of the unit never works, so I have to physically unplug to reset the thing to allow me to connect. If i'm at home this is just an inconvenience, but when i'm away from home & want to access my data, this defeats the entire purpose of the unit. Plus upload speeds are horrendous and backing up my pc files takes literally DAYS. I'm on the verge of returning the second unit, and just buying a regular external hard drive & carrying it with me instead of rolling the dice with the MyCloud.
Posted by Alex
Easy to set up, many storage and user management features on a well organized, browser based dashboard application. Remotely access data, including videos (with streaming) photos with slideshow feature, and other data. Use traditional desktop PC and iOS or Android mobile devices via free app's. Can access data from home network or on the Internet. The drive is in a small physical package and makes no noise. A friend also bought one and loves it too!
Posted by PilotWayne
I love the device, I purchased the 3 terabyte version. It has plenty of space for pretty much anything I need to back up or store. Once you learn how to use it it's very user friendly. My only complaint is that it doesn't really come with instructions on how to use. It only tells you how to set it up. Overall great product, would recommend.
Posted by Redskins33