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Customer Ratings & Reviews

Model:
ARCG2US1BLK
SKU:
6597167
$1,099.00

Customer reviews

Rating 4.8 out of 5 stars with 1094 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers commend the Arc Ultra Soundbar for its awesome sound quality, good bass frequency, simple setup, outstanding ease of use, and sleek design. However, some customers have reported issues with volume control and connectivity. A few customers feel that the price is a drawback, while others feel that the size could be improved. Overall, the positive aspects of the soundbar seem to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 72 reviews
  • Rated 4 out of 5 stars

    Great Sound, Easy Setup, Minor Missing Features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Arc Ultra as part of a bundle with the Sub 4 and a pair of Era 300 rear speakers. Setup was very easy and the sound quality is great, especially for music, Dolby 5.1, and Dolby Atmos TV/movie content. The only cords needed for the setup were power for each speaker and an HDMI cable between the Arc Ultra and my TV (included in the box). I already had the Sonos app on my Android phone from the other Sonos speakers I owned previously, and adding the new surround system was a breeze (fully guided in the app). The reason I'm not giving 5 stars is because even though the surround effects work well with the system, I don't feel like I get the level of height channel effects I was expecting from the Atmos content. That could be just my room/setup or the content, but I've tried various adjustments and following guidelines for speaker placement and such and just don't notice much difference in that area. Additionally, I'm a bit disappointed there are no HDMI passthrough inputs on the Arc Ultra like there are on some other soundbars, and to a lesser degree, I'm disappointed there is no DTS:X support. All that aside, I'm very happy with the system, and it works well with my Samsung TV, Roku Ultra, and Xbox.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sonos Arc Ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do have a Klipsch 7.1 in my loft but the sound quality of this unit is superb. Perfect partner for my Samsung The Frame 75" and 2 ERA 300 with Subwoofer. Sound is crisp. Easy to set up. Would buy another one in a heartbeat. Minimalist design. I would love to have the app improved a little bit to be seamless with Spotify. Overall, it is worth your hard-earned Benjamins!

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you so much for your detailed review and feedback! We’re thrilled to hear that the Arc Ultra, along with the ERA 300s and Subwoofer, has enhanced your home audio experience. It’s great to know that the setup was easy and the sound quality has met your expectations, especially in pairing with your Samsung The Frame.

      We also appreciate your suggestion regarding improvements to the app’s integration with Spotify. We’re always working to refine the user experience, and your input is valuable as we continue to enhance our products.

      We’re grateful for your support and are excited that you’re enjoying the system. Should you ever decide to expand your setup or need any assistance, we’d be more than happy to help. Thank you for choosing Sonos! john.milton

  • Rated 4 out of 5 stars

    Sonos Arc sounds Great - but the app needs work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Sonos Arc Ultra, and overall, it's fantastic! The sound quality is truly impressive, delivering an immersive experience that elevates my home audio setup. That said, I’m giving it 4 stars instead of 5 due to a few drawbacks: The Sonos app could be better. There’s no physical remote, which would be a great addition. Sonos still doesn’t offer full-spectrum sound control, which would be a nice feature for customization. Despite these minor gripes, the setup was smooth, and I’m hopeful for long-term quality. If you’re looking for a premium soundbar, the Arc Ultra is worth considering!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sonoooo

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my speaker. Only downside with iPhones. It’s only airplay or WiFi connection. My zlip always a Bluetooth connection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sonos Ultra Soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good... Good sound quality... One thing I would like to find out - is there a way to adjust the sound levels of base, mid-range and treble- to personalize the sound output?

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty dang good!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a fantastic piece to a tv surround system even alone its an amazing piece for the tv. If used alone I did find it lacking for music but with the sub and a set of Era 100s Ive heard nothing better! Throw in a pair of 300s for the ultimate room system

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great soundbar for standalone unit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and build quality but definitely needs a sub. I added the Sub mini and it’s perfect for my needs as it adds just the right amount of bass

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    One of the best AIO soundbars you can buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sonos Arc Ultra is one of the best flagship soundbars you can buy under $1000 but lack of features and less accurate sound may make you look elsewhere. The design: the arc ultra looks very similar to the existing arc. It’s a little shorter in height in comparison so it may fit under tvs better. There’s a new bump out in the back that hosts the touch controls now rather than being integrated on the bar itself but overall the look and feel is largely similar. Features: Sonos has added some new features this time around in the form of their new sound motion tech, improved true play and Bluetooth support. It’s nice to see Sonos finally support Bluetooth in addition to the WiFi streaming options but we are still lacking any additional HDMI ports so we’re still taking up a port on the tv which is detrimental if you only have 2 hdmi 2.1 ports with one of them being the earc port. Replay this year comes in two flavors: the original trueplay now called advanced trueplay and quick trueplay which uses the microphones in the bar itself to do the tuning so both android users and iOS users can get in on the fun. I actually prefer quick play tuning even though I use an iPhone and you can still use your phones microphone for part of the quick tuning if your using iOS so it’s the best of both worlds. Performance: the original Arc was already a great performer and the Ultra elevates that performance to another level. Dialogue is much improved over the arc and outside of very poor audio mixes I’ve never had to use the dialogue enhancement feature. The sound itself is very good with good powerful forward projection and a surprisingly wide soundstage due to the virtual wide surround channels. The bar touts itself as a 9.1.4 bar and while it makes an admirable attempt you don’t quite get surround sound. You do get a sense of a 3d bubble but rather than being inside the bubble it’s more a sense that the bubble is in front of you with you being able to tell something like left surround being in a space to the bottom left in front of you. The height channels are very clear sounding and user adjustable in the app for how boosted or not you want them to be but there is no chance of you ever feeling like it’s a .4 system, the height effects are very much centered in the front of the room. The new sound motion tech is actually very interesting. There is a considerable boost to the bass performance with the tech and was even able to make the floor rumble in my room even with the bar sitting on top of the tv legs. I’d actually say that I don’t think you actually need to get a sub to experience bass but getting a Sub/Sub mini will allow you to go a little lower and be a little smoother also freeing up the bar to enhance the midtones instead. There’s only one real issue that I have with the bar and it’s that it’s not necessarily an accurate sound. I’ve played multiple different sources of media that I’m intimately familiar with and while it all sounded really good, they all sounded somewhat off. Especially for higher pitched treble sounds it feels like the pitch is wrong. For most people this probably won’t bother them with how great the sound is in general but it’s something to be aware of. In conclusion, the arc ultra offers a very good mix of sound quality, tech improvements, and features making it one of the best all in one soundbars but there are both more expensive and less expensive bars that either provide more features, better accuracy, or just more speakers and real channels.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost good, but didn't work well with our TiVo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this about one month ago, hoping it would be a noticeable improvement on our Sonos Playbar, which we've had for about seven+ years. Our main appliance for TV watching is a TiVo, albeit an old TiVo (~14 years), but it's HD, and it will be our main appliance until it finally quits. Out of the box, sound with the TiVo was constantly muddy, like static on an AM radio. I could tweak lots of stuff on the ArcUltra to make the sound better, but that required turning off many of that advanced features of the AU, which made this a really bad purchase. Why pay for all of these cool things when you must turn them off for good sound? We mainly watch movies with Apple TV, and for that, the AU was great. But, in order to get the full benefit of the AU, I would be switching on all of the features I just turned off. Way too much hassle. It got returned after two weeks. If you buy this and plan to use it with a TiVo, open it up carefully in case you need to return it, and keep in mind your return window. I wanted to like the Arc Ultra, but it just didn't work for our situation. Overall, I love Sonos. We have a Playbar, mini sub, and seven Play:1 speakers scattered about, and one 1st gen Roam. Overall, it's a very nice system; not perfect, but really good. Caveat: On the question "would you recommend this system," my honest answer is "maybe.". I can't say yes, because it didn't work for us.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    A Slight Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m no audiophile but you can clearly hear the difference between the regular arc and the arc ultra. The speech enhancement feature makes it so that it picks up vocal audio more clearly but lightens the background music/sound. It’s very interesting configuring the speech enhancement from low, medium, and high settings. VERY IMPORTANT: If you have a Sonos Sub paired with the Arc Ultra and speech enhancement is turned on, the bass isn’t as heavy hitting as it tries to prioritize more vocals. This can be adjusted to match your preferred audio hearing. If speech enhancement is turned off and it’s connected to a Sonos Sub, the bass feels more distinguishable. The Arc Ultra itself has added bass so if you were to build upon your audio set up, I’d suggest getting the era 100’s or 300’s. -Voice command (It’s an ok feature that isn’t really nothing to brag about and can be easily turned off) -The volume slider is a unique feature and responds immediately with each touch. I’d give it an overall 4/5 as while there are noticeable changes compared to the previous Arc, I don’t think you really need to upgrade. If you already have an Arc and you’re on the fence about getting the new one, I’d suggest upgrading your set up by adding either a Sub or any of the Eras. Finally, many people have complained about system issues with the Sonos App. As far as I’m concern, I haven’t gotten a single issue using the app. My only conclusion to the app is that it’s Apple orientated as it recently pushing for an Android friendly service.

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for your detailed review and valuable insights on the Arc Ultra! We're thrilled to hear that you’ve noticed the clear improvements in sound quality, especially with the speech enhancement feature, and the added bass. It’s great to know that you’ve been able to adjust the settings to your preferences and have enjoyed the overall audio experience.

      We also appreciate your thoughts on the system setup and the Sonos app. It's helpful to hear that you haven’t encountered the app issues others have mentioned, and your feedback on the voice command feature and the volume slider is useful for future users to understand what to expect.

      Your suggestion of adding a Sub or Era speakers for an enhanced experience is definitely a good recommendation for those looking to build upon their setup. As for the upgrade decision, it seems that the Arc Ultra is a solid option for anyone looking to improve their system, but for those already with an Arc, your advice to consider adding complementary devices makes a lot of sense.

      Thank you again for sharing your experience, and we’re glad to hear you’ve been enjoying your Sonos system overall! john.milton

  • Rated 4 out of 5 stars

    Worth upgrading

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sonos Arc Ultra is a game-changing soundbar, elevating home theater audio to new heights. As an expert in the field of audio technology, I can confidently say that this soundbar is a serious contender for those seeking premium, immersive sound quality without the complexity of a full surround sound system. **Sound Quality:** The Sonos Arc Ultra delivers a rich, dynamic sound profile with incredible clarity and depth. The integration of Dolby Atmos, paired with its upward-firing speakers, allows for a 3D sound experience that makes you feel like you're surrounded by the action. Dialogue is crisp and intelligible, even in the most complex soundscapes, while the low end is surprisingly punchy for a soundbar, making it suitable for everything from action films to music listening. The advanced room calibration technology ensures optimal sound dispersion tailored to your space, creating a balanced, high-fidelity listening experience no matter where you are in the room. **Design & Build:** The Arc Ultra retains the sleek, minimalistic design Sonos is known for, with a premium metal grille and a matte finish that fits seamlessly into any modern living space. It’s large enough to make a statement but still compact enough to fit under most TV setups. The build quality is exceptional, reflecting Sonos’ commitment to both aesthetics and durability. **Features & Connectivity:** The Arc Ultra is packed with features, including support for HDMI eARC, which ensures high-quality audio pass-through from your TV, and full integration with the Sonos app for a streamlined, user-friendly setup. The speaker’s Wi-Fi connectivity and Apple AirPlay 2 compatibility make streaming music and podcasts effortless, while the voice control via Amazon Alexa or Google Assistant offers additional convenience. If you’re already invested in the Sonos ecosystem, the Arc Ultra can integrate smoothly with other Sonos devices to create a multi-room audio setup or a true surround sound experience by pairing it with a Sonos Sub and rear speakers. **Performance:** Performance-wise, the Arc Ultra is a powerhouse, producing room-filling sound with a level of clarity and directionality that few soundbars can match. The addition of the upgraded processors means that sound reproduction is more precise and immersive. The soundbar excels in delivering an enveloping, cinematic audio experience, making it ideal for watching movies, sports, or gaming. However, while the Arc Ultra offers superb sound quality, its premium price may make it less appealing for those on a tighter budget, especially if you don't plan to invest in a full Sonos surround system. For those who do, the Arc Ultra represents a significant step forward in terms of audio fidelity, ease of use, and integration within the broader Sonos ecosystem. **Conclusion:** The Sonos Arc Ultra sets a new standard for soundbars, blending top-tier sound quality, cutting-edge features, and an elegant design. It’s perfect for audiophiles and home theater enthusiasts looking for an all-in-one solution that offers both stellar performance and the flexibility of integration with a wider Sonos network. If you’re looking to elevate your home entertainment experience, the Arc Ultra is an outstanding choice—just be prepared to pay for its premium quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not as expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar itself sounds decent. As expected it’s nowhere near what you hear in the store but very good. The bass is the big seller. For the size it does have it. But for the price it’s not as complete a product as it seems. The additional speakers to complete the set are very pricy and are very buggy in the app. May be suitable for some but not what I was hoping to get for the cost.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for your feedback on the Arc Ultra! We're glad to hear that the sound quality and bass have impressed you, as those are definitely highlights of the system. However, we understand your frustration with the pricing and the challenges you've encountered with the additional speakers and app connectivity. We’re sorry to hear that it hasn’t fully met your expectations for the cost.

      We appreciate you sharing your experience, and we’ll take your feedback into account regarding the app and additional speaker pricing. If you’re still having trouble with the setup or connectivity, feel free to reach out to our support team at support.sonos.com for further assistance. We’re here to help ensure you get the best experience from your Sonos system.

      Thanks again for your review! john.milton

  • Rated 4 out of 5 stars

    Sonos arc ultra its a winner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up incredible full sound, and excellent voice clarity. No sub needed with this sound bar.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good standalone soundbar.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arc Ultra is an obvious improvement over the Arc in the sonic department. Sound motion technology delivers on its promise to boost bass, clarity and immersive before you start adding extra components. Expanded features like Speech Enhancements and a quick-tune option offer new tools for dialing in the sound. The Arc Ultra is still pricey at $999, but it exhibits a lot more sonic prowess than its predecessor for only $100 more

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sounds good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing system and I am enjoying it… but it isn’t magic. My home is open floor plan with a living room that’s asymmetric. My couch is against a back wall of the room that separates the kitchen from living. Then on both sides of this short wall are entrance to the kitchen/dining and entrance to hall/office. All that said, for the acoustic mess I’ve dropped this system into it sounds great. But doesn’t overcome the sound getting lost in the house. I believe if I had a more traditional contained space, the Sonos ARC Ultra would give the cinematic theater sound I’m chasing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bar does sound very good but after having a wired system I found that it just didnt hace the punch I was hoping for. I went back and got the Sub 4 and that solved the problem. I now have the Arc Ultra coupled with 2 Era 300's and the Sub 4. It really does sound great considering what I was used to after all these years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Bang for the Buck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this soundbar the Sub4 and two ERA300 for rears. The soundbar itself is very good, my previous soundbar was an old Klipsch and it did the job but when it came to heavy tasks in moves it simply couldn’t keep up. The Arc Ultra is a different ball game, the speech enhancement helps a lot especially when it comes to movies with a lot of sounds. A perfect example in a movie setting would be The Matrix Collection, this soundbar has a more level playing field when it comes to demanding scenes where people are talking and there is more action in the background. One thing to keep in mind with the speech enhancement is the higher the setting the more sounds it will cut out to compensate for dialogue. The Spatial Audio setting is also a great feature simply use your cellphone as a microphone and walk around the room and the app will stage the system for the entire room. As far as price I feel like the soundbar itself is a fairly decent priced soundbar. You definitely get what you pay for when it comes to things like this. Having said that if you purchase the soundbar the sub and the rear speakers you're spending almost 3 grand. And if you add a second sub like I plan too you’re in almost 4 grand, for that price you can step into a different league. A good example would be the Nakamichi Dragon with 2 subs and rear speakers (with better components) for a similar price. All in all this is a great product especially if you want a very entry level audiophile style of system.

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for taking the time to share your detailed review of the Arc Ultra and your broader Sonos system setup. We're thrilled to hear that the Arc Ultra has significantly improved your audio experience, particularly in handling complex movie scenes like those in The Matrix Collection. It’s great to know that features like Speech Enhancement and Spatial Audio have elevated your enjoyment, providing clarity and room calibration tailored to your space.

      Addressing Your Feedback:
      Pricing Considerations:
      We understand your perspective on the investment required for a complete setup. While Sonos strives to offer premium sound and build quality, we acknowledge that pricing is a factor in decision-making. We’re glad you see value in the Arc Ultra and hope it continues to meet your expectations.

      Future Enhancements:
      Adding a second subwoofer can indeed elevate the overall sound profile, particularly in larger spaces or for bass enthusiasts. If you move forward with this addition, we’d love to hear your thoughts on the expanded setup.

      Comparative Options:
      We appreciate your exploration of other systems like the Nakamichi Dragon. Sonos aims to deliver an intuitive and cohesive ecosystem, and we hope the convenience and integration of our products will continue to make your experience worthwhile.

      Your thoughtful feedback helps us refine our offerings and understand what matters most to our customers. If you have any questions about maximizing your system or configuring additional components, don’t hesitate to reach out at support.sonos.com. Thank you for choosing Sonos, and we wish you many incredible audio experiences ahead! john.milton

  • Rated 4 out of 5 stars

    Good soundbar, but not huge improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality vs original ARC....I wouldn't say the quality is better per say..definitely not better for music, however there is a noticable difference in the clarity of speech when watching movies. The sound stage also definitely seems wider. When I initially hooked it up I was a bit disappointed vs my old ARC but after a few days of getting used to the signature , I now believe it to be better for movie watching at least.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar is great especially when paired with the sub. Best sound comes when connected to HDMI ARC. Would've given 5 stars but its not the easiest to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound for a soundbar. Very easy to use and set up.

    I would recommend this to a friend