Customer Ratings & Reviews
- Model:
- XR77A95L
- SKU:
- 6553380
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention the exceptional picture quality and brightness of the 77" class BRAVIA XR A95L OLED 4K UHD Smart Google TV (2023). Reviewers also appreciate the TV's upscaling capabilities and excellent black levels. Some customers feel the price is high and that the HDMI 2.1 ports are lacking. Overall, the TV is considered a high-quality product.
This summary was generated by AI based on customer reviews.
6 weeks delay in installation by Geek Squad.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Television. Installation scheduling by Geek Squad was horrible. First scheduled date the installer called in sick. Went to the back of the line for reschedule. The second scheduled date two weeks later the installer's child was sick. Went to the back of the second reschedule. Two weeks later TV was installed (Total delay of 6 weeks). Excellent install.
I would recommend this to a friendDoes not play well with others — sound issues
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the A95L from a Best Buy personal consultant after a visit to our home. Also purchased all recommended high end cabling along and a Sony HT-A7000 sound bar system with sub and back speakers. Set up by Level 2 highly experienced Geek Squad installers. Started noticing sporadic pops in the sound almost immediately. No particular content or channel/app caused issues. Completely random and at varying levels of severity from non existent to annoying to unwatchable. Picture would be affected at times as well. Most times shutting everything off/on fixed it but not always. Installer gave me his cell and said to call if there were issues. There were issues, so I called. He was at a loss for the cause. Said to call my consultant. I called my consultant and left a message. He never responded. Very helpful on sales, disappeared when there was an issue. I continued troubleshooting. Ran sound just through tv to isolate tv from the now unplugged sound bar. Pops still happened. Replaced all cabling. Pops still happened. Replaced the barely a year old AppleTV just in case that was the problem. Still issues. At this point, I had replaced everything that could be replaced except the TV itself. Still issues. In one last effort, I just removed the AppleTV altogether. Voila, fixed. TV works great as long as I don’t use AppleTV — the heart of my household entertainment ecosystem. It was time to return the tv, buuut by this time the return period had passed. So Best Buy sent me to try and deal with Sony. So disappointing in every way. As another reviewer mentioned, this TV does not play well with others, specifically AppleTV. Plenty of other choices out there. Avoid this TV until Sony finds and fixes this gremlin.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CoolTech,
Thank for your time writing this review. We're sorry to hear the sound issues that you are experiencing with your A95L TV. We really appreciate your time and effort in troubleshooting the problem. We understand that your Apple TV is the heart of your household entertainment ecosystem. However, it seems that the problem is with your Apple TV since issue was resolved after disconnecting the Apple TV device. We suggest to contact your Apple TV support for further assistance with the device.
Your needs and satisfaction with our product is very important to us. We'd also like to make sure that you are taken care of. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Incomplete and sloppy install
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install was incomplete. Soundbar wasn't installed, TV camera was not installed, and sub-woofer wasn't positioned correctly. Techs rushed and did an incomplete job. I didn't realize how much was left to be done until after they left. TV is great, it was just bad work by Geek Squad
I would recommend this to a friend