See more imagesAmazon - Echo Pop (1st Generation) Smart Speaker with Alexa - Glacier White
- Model:
- B09ZXLRRHY
- SKU:
- 6544301
Highly rated by customers for:
See more imagesHighly rated by customers for:
MckenzieJ Posted
I’ve had this echo pop for a few months now and it has just gotten increasingly worse. I thought at first it was because she was new and my old echo dot was 4 years old before she wore out. This Echo Pop has continuously gone downhill to now where she doesn’t even listen. I can say her name multiple times directly to her with no background noise and she never lights up, or if she does—it’s a few minutes later after I’ve given up and her blue light just stays on, semi-pulsing with not even an “I’m sorry I didn’t get that.” The only time she lets me know she didn’t hear me is when I wasn’t even talking to her and said nothing remotely close to Alexa. I thought she was too close to the tv when we first moved but it wasn’t any different, now she’s further away from the tv and closer to the wall between her and the wifi modem and she’ll says she’s having trouble connecting to the internet—but only every now and then when she never moves. I wish I could have enough examples of her answering questions for me to even comment on her search capabilities. I’ve always used my Alexa’s excessively for timers and I’ll ask her how much longer is left on any given timer and 8/10 times there’s not a timer going even after she confirmed it nearly 10 minutes prior. She will light up sometimes when you talk to her then the light just goes off with no answer, nothing. If she says “ I didn’t get that, tell me again” her light goes OFF so you can’t even continue you have to restart. This is the worst Alexa I’ve ever had and I paid double what I have before for a “new” one and I’m truly disappointed.
This review is from Amazon - Echo Pop (1st Generation) Smart Speaker with Alexa - Charcoal
Posted
Hi MckenzieJ, I am truly sorry about your frustrating experience with the Echo Pop thus far. To fix issues with your Echo device not responding:
Make sure you're using the power adapter that was included with your device.
Make sure you have an active internet connection.
Check that your device isn't muted. The light indicator is red when your device is muted.
For devices without a screen: press the Action button to see if your Echo device responds.
To make sure that Alexa hears you, move your device away from walls, other speakers, or background noise.
Speak naturally and clearly.
Rephrase your question or make it more specific. For example, there are many cities around the world called "Paris." If you want to know the weather in Paris, France, say, "What's the weather like in Paris, France?"
Try saying, "Did you hear me?"
Unplug your device and then plug it back in.
If these steps do not help and you are still disappointed with the device you can reach Amazon Customer service 24/7 for assistance at 1-888-280-4331. I hope this information helps, have a great day!
Aardvarka Posted
Couldn't figure out how to get it to work or to hook up to my phone or wifi. So it is just sitting around on the floor doing nothing.
This review is from Amazon - Echo Pop (1st Generation) Smart Speaker with Alexa - Midnight Teal
Posted
Hi Aardvarka, thank you for providing feedback for the Echo Pop. I am sorry to see you have had trouble setting the device up. To set up your Echo Pop, first download or update the Alexa app on your smart phone, plug in your Echo Pop, open the Alexa app, select "Devices," then "Add Device," and then follow the on-screen instructions to set up your device. If you are in need of additional help please contact our Amazon Device Customer Service phone number at 1-888-280-4331. Thank you again, have a great day!
Mac4588 Posted
Horrible product. Have had this for less than 4 months and it won’t even turn on. Used it to connect and extend our dot outside. That was spotty. Worked half the time. Brought it inside when not in use. Glad it was free. Not worth a penny.
This review is from Amazon - Echo Pop (1st Generation) Smart Speaker with Alexa - Charcoal
Posted
Thank you for your feedback Mac4588. I am sorry to hear you are having issues with your Echo Pop. Let's try some basic troubleshooting steps to resolve the issue. To reset your device and keep your smart home connections:
Press and hold the Volume down and Volume up buttons for 15 seconds.
Wait for the light bar to turn off and on again.
Your device enters setup mode. For setup instructions, go to Set Up Your Echo Pop.
To reset your device to its factory settings:
Press and hold the Volume down and Microphone off buttons for 25 seconds.
Wait for the light bar to turn off and on again.
Your device enters setup mode. For setup instructions, go to Set Up Your Echo Pop.
Note: This reset erases all your personal information and any device and smart home connections.
Tip: If resetting your device isn’t helpful or you no longer want to use your device, Deregister Your Device from your Amazon account. Deregistering your device erases all device settings. If this information does not help, you can reach Amazon Customer service 24/7 for assistance. You can reach them at 1-888-280-4331. I hope this information helps, thank you!
BrianM Posted
Free intrusiveness... Did not want it came with TV. Not planning to use. Why would anyone want the internet monitoring you more than they already do?
This review is from Amazon - Echo Pop (1st Generation) Smart Speaker with Alexa - Charcoal
SharonF Posted
Cute little gizmo that sounds good and works with Alexa.
This review is from Amazon - Echo Pop (1st Generation) Smart Speaker with Alexa - Charcoal
Posted
Hi SharonF,
We are happy you are enjoying the Echo Pop! Its full sound is great for bedrooms and small spaces. Small enough to blend in and mighty enough to stand out! If you have any further questions on this device don't hesitate to call us. You can call Amazon customer service, available 24/7 for assistance! You can reach us at 1-888-280-4331!
Hope that helps
DanG Posted
The sound quality is great but the wake up alarms would cut out immediately after they went off. Promptly returned it and bought a Dot.
This review is from Amazon - Echo Pop (1st Generation) Smart Speaker with Alexa - Charcoal
ReneeN Posted
Didnt receive was shipped to the wrong address and im still waiting on a refund
This review is from Amazon - Echo Pop (1st Generation) Smart Speaker with Alexa - Midnight Teal
JuanH Posted
Very annoying everything you have to do to be able to connect
This review is from Amazon - Echo Pop (1st Generation) Smart Speaker with Alexa - Charcoal
Posted
Thank you for your feedback on the Echo Pop 1st Gen. I am sorry to hear of the issues you are having setting up your device. Here are a few troubleshooting tips for you to try to resolve the issues: 1. Before setup, download or update the Alexa app in your mobile device app store. 2. Plug in your device. 3. Open the Alexa app . 4. Open More and select Add Device. 5. Select Amazon Echo, Echo Dot, Echo Plus and more. 6. Follow the on screen instructions to set up your device.
7. If none of these steps help or if you are having problems registering the device, reset your Echo Pop to clear up most issues. If you are still having issues with the functionality of the Echo Pop, Amazon Customer service is available 24/7 for assistance on the device. You can reach them at 1-888-280-4331. I hope this information is helpful to get your device working properly for you. Thank you!
RonellF Posted
Never recieved item..at all was supposed to come with one of my purchases best buy never sent it
This review is from Amazon - Echo Pop (1st Generation) Smart Speaker with Alexa - Charcoal
ScottA Posted
What a piece of garbage! Nothing positive to say about it. No wonder they were giving it away. I set it up which was a joke. I paired with my fire stick which completely screwed up my tv and then threw it in the trash. Seriously, not even having to use it.
This review is from Amazon - Echo Pop (1st Generation) Smart Speaker with Alexa - Charcoal
JEC66 Posted
I was suppose to receive this item for purchasing a TV. There were none available in store that day so it was suppose to be mailed to my address. NO SHOW! This item shows in my account. I blame this on the best buy.
This review is from Amazon - Echo Pop (1st Generation) Smart Speaker with Alexa - Charcoal
JermaineM Posted
The sound quality is subpar in comparison to the Echo Dot. The microphone doesn't seem to ever hear me unless I yell. Design is boring for a new Echo product. Unless it's free as a promo item; I wouldn't purchase.
This review is from Amazon - Echo Pop (1st Generation) Smart Speaker with Alexa - Charcoal
Posted
Hello JermaineM,
Thank you for your feedback on the Echo Pop. I am sorry to hear of the issues you are having with the functionality of the device. Here are a few troubleshooting tips for you to try to resolve the issues: 1. Check that your device has a strong internet connection. 2. If your device set up uses the Alexa app, please check that you have the latest version of the app. 3. Restart your Echo device-Unplug it from power, wait 30 seconds, and then plug it back in. 4. If none of these steps help or if you are having problems registering the device, reset your Echo device to clear up most issues. If you are still having issues with the functionality of the Echo Pop, Amazon Customer service is available 24/7 for assistance on the device. You can reach them at 1-888-280-4331. I hope this information is helpful to get your device working properly for you. Thank you! Check that your device has a strong internet connection.
DianeM Posted
I was given this @ Best BUy Boulder, CO when I bought a tv. The instructions are terrible, I am over 50 and a widow and cannot get this thing to work.
This review is from Amazon - Echo Pop (1st Generation) Smart Speaker with Alexa - Charcoal
Mountaineer Posted
Never Used. Gave it Away after months of trying to sell it for a mere $10
This review is from Amazon - Echo Pop (1st Generation) Smart Speaker with Alexa - Charcoal
Joel Posted
They mailed this to me for free when I bought a TV. I promptly threw it in the trash. There is no way I’m putting this in my house.
This review is from Amazon - Echo Pop (1st Generation) Smart Speaker with Alexa - Charcoal
Posted
Hello Joel,
Thank you for your feedback on the Echo Pop. I’m sorry to hear of your feelings on the device. For future reference, you can control what data is collected or how your personal data related to location, app usage, or device usage is used by managing your privacy settings. To update your privacy settings for your device, follow these few steps: 1. Go to Privacy Settings in Manage Your Content and Devices 2. Click Manage Settings 3.Review all available options to change yur privacy settings 4. Choose an action from the options available and confirm the updates. For more information on your privacy you can contact Amazon Customer service 24/7 at 1-888-280-4331. I hope this information helps, have a great day!
BehzatUygur Posted
My unit number was entered wrong and my delivery is lost. It should have been 303 instead of 203. I still havent got my product yet.
This review is from Amazon - Echo Pop (1st Generation) Smart Speaker with Alexa - Charcoal
CharlesP Posted
-5 stars you can’t hook up Wi-Fi or Bluetooth to your phone to watch tv, play music n etc. you can ONLY use what’s on Alexa app !
This review is from Amazon - Echo Pop (1st Generation) Smart Speaker with Alexa - Charcoal
ThomasA Posted
Never recieved item still waiting Best Buy delivery sucks
This review is from Amazon - Echo Pop (1st Generation) Smart Speaker with Alexa - Charcoal
DicksUsedwhips Posted
I rwally hoped this would be better its hard to get that sound from amyone other then jbl or bose
This review is from Amazon - Echo Pop (1st Generation) Smart Speaker with Alexa - Charcoal
Gilliamj1934 Posted
When I got it worked fine then the microphone went off when it does that it means it doesn’t work
This review is from Amazon - Echo Pop (1st Generation) Smart Speaker with Alexa - Charcoal
Posted
Thank you for your feedback on the Echo Pop 1st Gen. I am sorry to hear of the issues you are having with your device. If Alexa is not responding to your questions and you are having issues with clarity you can try the following: -Make sure you're using the power adapter that was included with your device. -Make sure you have an active internet connection. -Check that your device isn't muted. The light indicator is red when your device is muted. -For devices without a screen: press the action button to see if your Echo device responds. (This is the button on the top with a small dot in the middle).-To make sure that Alexa hears you, move your device away from walls, other speakers, or background noise. -Speak naturally and clearly. -Try saying, "Did you hear me?" -Unplug your device and then plug it back in. -Alexa can adjust the volume your device is using if you ask her in numerical order, say “Alexa, volume 10 for loudest sound and volume one for lowest sound.” Also, to ensure your Echo device has the most current software version you can Say, "Check for software updates" to install software on your Echo device. If you are still having issues with the functionality of the Echo Pop, Amazon Customer service is available 24/7 for assistance on the device. You can reach them at 1-888-280-4331. I hope this information is helpful to get your device working properly for you. Thank you!