Customer Ratings & Reviews

Posted 1 year ago

Hi MarhaC,

We are so glad you are enjoying your Echo Pop! If you have any further questions about the device or need any assistance, you can call Amazon customer service, available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!

Hope that helps!

Posted 5 months ago

Hi NancyH,

Thank you for taking the time to share your feedback about the Echo Pop. We're sorry to hear that you're having trouble getting it set up and that the app instructions haven't been clear enough.

We completely understand how frustrating it can be when technology doesn't connect as easily as expected. Setting up a new smart speaker should be straightforward, and we apologize that hasn't been your experience.

Here are some simplified steps that might help:

Plug in your Echo Pop and wait for the light ring to turn orange
Download the Amazon Alexa app on your smartphone
Open the app and tap "Devices" at the bottom
Tap the "+" icon and select "Add Device"
Choose "Amazon Echo" and then "Echo Pop"
Follow the prompts to connect it to your Wi-Fi network

If you're still having trouble, we'd love to help you get this working. You can:

Call Amazon Customer Service at 1-888-280-4331 for step-by-step phone support
Visit Best Buy's Geek Squad for in-person setup assistance


We appreciate your patience and your feedback. Getting started with Alexa should be easy, and we want to make sure you have the support you need.

Posted 2 years ago

Hello AaronO,
Thank you for your feedback on the Echo Pop. I am sorry to hear of the issues you are having with the functionality of the device. Here are a few troubleshooting tips for you to try to resolve the issues: 1. Check that your device has a strong internet connection. 2. If your device set up uses the Alexa app, please check that you have the latest version of the app. 3. Restart your Echo device-Unplug it from power, wait 30 seconds, and then plug it back in. 4. If none of these steps help or if you are having problems registering the device, reset your Echo device to clear up most issues. If you are still having issues with the functionality of the Echo Dot, Amazon Customer service is available 24/7 for assistance on the device. You can reach them at 1-888-280-4331. I hope this information is helpful to get your device working properly for you. Thank you! Check that your device has a strong internet connection.

Posted 2 years ago

Thank you for your feedback. I’m sorry to hear you are not happy with the Echo Pop. You can control what data is collected or how your personal data related to location, app usage, or device usage is used by managing your privacy settings. To update your privacy settings for your device, follow these few steps: 1. Go to Privacy Settings in Manage Your Content and Devices 2. Click Manage Settings 3.Review all available options to change yur privacy settings 4. Choose an action from the options available and confirm the updates. For more information on your privacy you can contact Amazon Customer service 24/7 at 1-888-280-4331. I hope this information helps, have a great day!