Customer Ratings & Reviews

I am writing to express my deep frustration and disappointment with my recent purchase and the subsequent customer service experience at Best Buy. I purchased an Apple Geek Squad Certified Refurbished 12.9-Inch iPad Pro with Wi-Fi, 2TB, in Space Gray. After waiting several days for delivery, I attempted to activate the device through AppleCare, only to discover that the device has only 1TB of storage, not the 2TB I paid for. I immediately contacted Best Buy’s customer service, where I spoke with several representatives. One of them instructed me to drive to a Best Buy store in California, claiming that the correct model was not available online but was in stock at that particular branch. After driving over 50 minutes to the store, I was informed by the staff there that they did not have the device I needed and that I should contact customer service again. When I requested to speak with a supervisor at the store, I was met with unprofessional behavior and a complete lack of accountability. Without offering an apology or any sense of responsibility, the supervisor merely told me to return the device for a refund. I am not seeking a refund, nor do I wish to return the device. I had already sold my previous iPad upon purchasing this new one, expecting the device to meet my specifications. As a Best Buy Platinum member for over 9 years, I expect far better service. I do not understand why my request cannot be fulfilled, especially considering I have paid for the 2TB version of the iPad Pro. Best Buy should honor this order and provide me with the device that matches the specifications I paid for, regardless of whether it’s a replacement or not. This entire ordeal has caused me to waste a significant amount of time and effort, speaking with customer service representatives who appear to be located outside the U.S. and are seemingly unfamiliar with how to properly handle customer issues. I urgently request that you resolve this issue by sending me the correct device as soon as possible, as I rely on it for my work and my income depends on having the correct equipment. Additionally, I don’t understand if the wrong device was sent to me intentionally or if it was a mix-up. I noticed there was a 1TB iPad available online when I placed my order, which was sold the same day I purchased the 2TB version. This raises further concerns about how this mistake happened

Only gets a 1 star I would go lower but 1 is the lowest I can go. The wrong item was shipped to me and they cannot get me a replacement item for the same price. I ordered a 2 TB and received a 128 GB.