Customer Ratings & Reviews

I avoided switching from a PC to a Mac for years. I finally took the plunge and picked up a MacBook Air 15, thinking it would be a step up. Instead, what I ended up with was an oversized cell phone without the benefit of a touchscreen. Without a separate mouse, this thing is borderline useless on too many websites. Sure, it's great if you want a laptop that works seamlessly with your iPhone, but that's about the beginning and end of the positive aspects. My bottom line is this, If I could magically reverse time, I would not buy this thing again. Without a touchscreen, it's pathetic.

It has a faulty port connection. I have to plug it in and out multiple times just to get it to work. I request a replacement unit.

Upon opening the laptop I was concerned. It turned on immediately, which surprised me as my ancient Mac Book Pro had to be booted up by pushing on the power button; as did all my previous Apple computers. This was not concerning, just unexpected. The concern came into play when I saw the keypad which is composed of black key caps that are the exact same color as the keyboard area. With my visual problems it was very difficult to clearly see each individual key for ease of use. Had an example of this keyboard style been on display I would have not bought this model. It took two frustrating attempts to return the laptop and exchange for the original color I had asked to purchase, at no extra cost.

My screen is bent. It will not shut all the way, without a gap between it. Other than that it is a good computer.

I have no problem with the product, after all it's an Apple computer . . . the quality speaks for itself. My rating is based on poor customer service and that the way I asked to pay for the purchase was changed to a different method which kept me from earning my Reward Points. After several days of phone calls and in person visits with being told misinformation, the issue cannnot be resolved nor the Reward Points earned. Should have just purchased on line and skipped the in store hassle.

ordered a black laptop, it came silver, returned it, and the cord that came with it, didn't work after a week

unsure at this point. questionable performance. glitches a lot.

Too long of wait time for delivery. Will shop Amazon next time.

Product is fine, the customer service was horrible. I have never had a manager be so disrespectful.