Customer Ratings & Reviews

I bought another set something half the price of these and they functioned at half the price spend the money and get these. You won’t regret it. They don’t make your ears itch and I just haven’t found a bug yet. This is my first hearing aid.

I purchased the Eargo 7 in February 2023. I was excited to get this new technology. It had positive reviews and I really liked how it was designed. I did not receive my order and contacted customer services and they checked the tracking of the first set, they could not confirm it had been delivered. They promptly sent another set. In a few days, I actually received two sets. I could have kept the first set, but that would not have been cool. I informed Eargo I would be sending one set back. The Eargo 7 was easy to set up and comfortable. I liked how it was near invisible, water resistant, and does not interfere with wearing glasses. My previous hearing aid of Kirkland, over the ear and I had been wearing them for about three years. After about 8 months, the left Eargo 7 rechargeable battery would run out after about 13 hours of wear. Around 9 months it was down to 12 hours. I contacted customer service and they had me do a two step process of cleaning and rebooting my charger. That seemed to help, but it was still around 12 to 12 ½ hours. After informing Lisa, Customer Care Coordinator, she ordered a replacement for my left Eargo 7. The new left lasted all day, but now my right Eargo, was lasting about 14 hours. In January 2024, 11 months after purchase, the right side was now about 13 to 13 ½ hours. I contacted customer service again and Rick, Senior Personal Hearing Professional, advised me to go through the same two step process of cleaning and rebooting the charger. As before this really did not help. I contacted Rick via email and let him know the situation. He informed me 12 to 16 hours a day is fine and the hearing aid is performing as it should. I wrote back telling him that it was not acceptable. I rely on my hearing aids all day. 13 hours is not a full day. With only 13 hours, I needed to plan my day if I was going out at night. If I was, I had to recharge my Eargo 7 in the middle of the day. I told Rick, that hearing aids were like my glasses. I cannot forgo not using my glasses for the last 3 hours of the day. I was upset and wanted my money back. These hearing aids were not useful for me. AND this is what Rick wrote back. Unfortunately returning them and getting a refund at this time is no longer an option. You're welcome to spend $5,000 to $7,000 on a pair of hearing aids with a battery that lasts longer than ours. 12-16 hours a day is all ours are rated for. The very best I can offer is to send you a replacement in hopes the battery lasts a little longer throughout the day. That is the very best I can do. How would you like me to proceed? What kind of snarky answer is this? I have requested a replacement, and hope it lasts until the end of the year. After that I will not be buying any Eargo product.

I've tried several different hearing aids and none seem to work just right for me including these these would definitely the best ones I've tried but I have trouble hearing in a noisy environment like restaurant or bar and they just did not seem to help but they were great for everything else

It works slipps out of the ear and battery case good if the battey case can run the buds then add Bluetooth and stream but not that smart.

Close fitting in the ears. Almost completely unnoticeable.

As we age so unfortunately so do our parents. My father was having trouble hearing. We even thought he was not processing correctly because of the hearing issue. The grandkids felt he was yelling at them. They often avoided talking to him. His great grandson loved him but ran when he spoke. I could see he was isolating himself. He was not having the same fun conversations with the family. I finally convinced him to go to Best Buy to purchase hearing aids. When he saw how small the device was, he agreed to try them. I did the hearing test with him that prove to him he needed them. He put them on and now only takes them off to recharge them. He can have conversations! I just spoke to him on the phone and he was able to speak to me and understand everything I said. Before he got the eargo... he had his phone so loud his neighbors could hear the speaker and he could not. I see it has even improved his driving made him more aware. His processing has improved because he now understands what we are saying. I wish he had purchased eargo years ago. What a BIG difference a small device CAN HAVE! It gave him back quality of life. I also have never dealt with a company that has such helpful support. It is a pleasure to speak with representatives who speak English and fully know their product.

I've had these for almost a month. Easy to set up and use. It really helps me at work and in meetings. I'm not missing out on key conversations anymore. I can hear the TV better and don't need CC to find out what they say on shows with terrible sound editing. Rest to clean and take care of the devices.

Had them for a month and they have really improved my hearing. I appreciate all the customization that can be done. They have great customer support and follow up.

Read about these hearing aids in Consumer’s Report. I have always worn behind the ear and was delighted to find something that was a partial open ear. They are very small and so much better than the Real Sound I had been wearing.

Works well so far. Has improved hearing ability. Easy to change settings and the app works well.

As far as the ability to hear these are great, also very comfortable. Problem is they go dead so fast and so does the charging case. More times than not they are dead and useless to me. I will be returning them.

I currently have the eargo 5s. I tried the Eargo 7s and felt that tere was little difference between the two. I do like my Eargo 5s and would recomend them to somepne with mild hearing problems.

The best thing about these hearing aids is the support from Eargo. They help with customizing, cleaning, charging, and myriad maintenance requirements When you buy from Eargo you also get excellent customer support over the phone.

A quality product, good design, easy-to-use. A good prouduct.

My experience with my Eargo 7 hearing aides has been life changing for me. As a retired music teacher for 35 years, I have slightly moderate hearing loss. With the use of Eargos, I no longer have to say "beg your pardon", listen to the television so loud that my family complains, and hear things that I would not normally hear outside of my house. I am now at the point where I can barely feel them. The best part is that they are small and hidden in my ears. No one knows I have them. They do require regular maintenance, but so far that has just become a part of my daily routine.

I researched a lot of different brands and decided to go with Eargo. I'm so glad I did. The Eargo 7 hearing aids are great! For anyone with a stigma surrounding hearing aids, these are for you. They’re practically invisible, comfortable to wear and easy to maintain. The rechargeable battery keeps them working all day. The Eargo app makes adjustments simple to do on my own. The sound clarity is amazing. Their support team is top-notch. I’ve already recommended this product to friends and family members. Definitely a life-changer for me!

I purchased the Eargo 7 aids last month after reviewing the market offers. I liked the fact these are about invisible and rechargeable. Once I started using them I was amassed at how my hearing improved, These deliver a natural sound without the tinny sound other units I had tried. I've been using these for about 5 weeks and now forget they are even in my ears. Great sounding, comfortable, and the preset programs work well for me. Especially like the fact that loud environments do not blast you ears. These devices have restored my hearing back to what I consider normal. They also provide excellent training with an Eargo rep (via phone ) which helps to get you started. Thanks Eargo!

I'm about to pass my 45 day trial period with my Eargo set, first time hearing aid user. I was drawn to the Eargo because of the small size and the inside the ear option vs a bulky behind the ear device. I received the dummy set and was happy with the fit etc. so went ahead with the purchase. The customer service is/was extraordinary all throughout the process. I followed along with the suggested prompts and reminders etc. and everything couldn't have gone any smoother. I am really happy with the result - I wear them almost every day with a few exceptions. I mostly notice that I never have to ask people to repeat themselves - TV doesn't have to be turned up so loud and the sounds I hear in nature are fabulous. I also notice a big difference in an office setting where there is a lot of "white noise" in the background. I was missing more than I realized. One of the best parts of the Eargo product is the phone app customization and ease of moving through various settings - a double tap on the ear to reset is very cool. I have the volume set on the lowest setting most of the time but anticipate that as the years go by, that might change. I'm glad to have a device that can change with me. Another great feature is the charger - no separate battery to fool with getting in/out of the unit. I charge it at night as I do my cell phone and I'm done. Cleaning is easy and I intend to follow the simple habit daily as suggested. I highly recommend this product for anyone who is getting signals from their world that they need a little lift hearing conversation - TV, etc. Bottom line - quality of life is better. Thanks

I'm a retired Deputy Sheriff and an Eargo customer for a couple of years now. I damaged my hearing from shooting at practice some time we weren't able to wear proper hearing protection so we could hear our radio. I found Eargo through an ad and gave them a call. The representative was very helpful and gave me all the information I needed. I purchased the Eargo Neo Hi Fi hearing aids. They made a big difference in my hearing. Soon after I saw the ad for the Eargo 6 hearing aids and decided to give them a try. They were priced really reasonable and the representative again was very helpful and knowledgeable. I received them a couple of days later and used the app to set them up the way they worked best for me. They had a new setting called sound match. It gives you a little tone test to help get you tuned in to the best hearing for you. I then picked out the settings I wanted and it was the best experience of my life. My hearing was incredible in both ears. After a while Eargo had came out with the Eargo 7.I contacted a representative, asked alot of questions and he really helped me. The price was again very reasonable and in a couple of days I received them. I again used the app for Eargo 7 to help get them adjusted to my hearing needs, they were as easy to set up as the Eargo 6.I again set them to sound match and the difference is incredible. My hearing has changed incredibly and I couldn't be more confident now. I'm truly happy with Eargo and believe in their hearing aids. I highly recommend them and will continue to be an Eargo customer.

The bottom line first - I am a happy Eargo customer and can honestly say that Eargo has consistently met and exceeded my expectations for the last 6 years. I have received no compensation for this statement and have owned no less than 6 Eargo Devices. What a blessing to be able to hear again - I didn’t know what I was missing! Yes - there was a learning curve with some tinkering required but the fact is the capability is there for the taking. I’m so glad I didn’t listen to some of the negative reviews I’ve encountered over time. Like a lot of folks I took my hearing for granted. My loss of hearing didn’t happen overnight so it wasn’t one of those immediate pressing issues. However after almost 30 years of hearing abuse in the military, my hearing had become greatly diminished. My wife of over 3 decades was getting tired of having to repeat things during our conversations. It was also becoming an issue for me as I served on several community councils and was the president of a college. I know it was to a large extent my vanity … I didn’t want people to know I was hearing challenged by wearing this loop over my ears. But finally, I had to do something about it. I did what most logical folks would do - I looked up a audiologist. After my first visit, it became clear I had the hearing of a fire hydrant. It was quite the journey, and I still remember the sticker shock to get a hearing aid. By the time we would be done, it would be around $10,000. I could hardly believe it. So to get to the point on this piece of history … I was fitted for a hearing aid, went through training on maintenance and use. While the folks were amazing people, I grew weary of the constant trips for checks and tuneups. And batteries … they were everywhere and never where I needed them. I finally lost my patience and quit. There just had to be a better way! Years passed, and my wife who hadn’t given up on me found this article in a veterans magazine. (Rabbit trail here - Eargo has always gone out of their way to support veterans and their veterans discount makes a huge difference for those who have lost hearing). The article talked about a new technology that did not require battery replacements, and the system could be obtained online … and could even use your current audiologist data to tune your system. I immediately pursued getting a set, but was told that they could not sell to residents of Washington or Oregon! What??? So I checked around and was told that Eargo was a “fast buck” business and would not be allowed to sell in Oregon and Washington. Not to be deterred … this made me even more curious, and I spent a lot of time in research and reading. I discovered this whole world of hearing amplifiers … but they just made the sound louder and for me they were useless. The more I read, the more I was convinced that I wanted to give the Eargo innovation a try. I had the “trial fit” system mailed to a friend in Arizona. I tried on the set, and they felt natural from day one. I was about ready to order a real functional Eargo System when they became legal to buy over the internet for Oregon and Washington. I moved quickly to become a member of the Eargo Family and I’ve been a member since. I am still in contact with my first customer representative. Clearly, I was more than a quick sale and goodbye. Over the years, I’ve even purchased “used” systems to replace the the units that I’ve destroyed. The fact is the Eargo unit is so comfortable that it’s very easy to forget that you’re wearing them. I’m not proud of the fact that I broke a number of them by going swimming or taking a shower with them still in my ears. They didn’t survive. So when the WATER-RESISTANT Eargo6 came on the market (a technology innovation), I was quick to get a set. As recently as last night, I forgot they were in my ears and went to bed. Anyway … I recently told someone at Eargo that I’m so sorry … but I’m saving a $bundle by not having to chase down used Eargo units and replacement parts on EBay (a good quality indicator that people sell and purchase upgraded systems). But I digress … it was time for me to step up and get the Eargo6. I just absolutely love my Eargo6 system and the support team that comes with them. However as a cautionary note, I knew going forward that I had to make sure that I had the correct smart phone technology and that I had a handle on my expectations. I purchased a hearing aid and so understood that it’s focus is on supporting hearing activity in a seamless fashion. In my humble opinion and experience, if we add too many expectations to technology … we are setting ourselves up for disappointment. Therefore, I don’t miss the fact that I can’t direct stream Bluetooth to these devices for music, noise canceling and phone calls. There are other systems designed to do that … so I don’t mind. If someday Eargo offerers the capability … I’d be thrilled as long as I don’t lose what I consider to be the critical 3: 1-seamless comfort(every earbud I own gets uncomfortable at some point); 2-LONG battery life … I put them in at 7am and take them out at 11pm … amazing; 3-quick charge case is not only protective … it can quickly charge up or top off your Eargo systems on the fly - NO BATTERIES OR WIRES. As another rabbit trail … if I were to add a forth critical feature it would be cost to benefit ratio. Yes - I’ve seen the reviews that have said Eargo is expensive for an OTC device … but then I don’t think these reviewers have ever had to shell out 6 to 10 grand for a hearing aid system. Eargo is an amazing deal for the level of restored hearing I have received. Anyway … if Eargo were to add Bluetooth features - they might not be able to compete in the OTC market. One of my sons recently gave me a tour of his new Bluetooth noise canceling earbuds which were in the $300 dollar range - not only were they big outside the ear canal devices … this kind of cost impact might drive people to other options. Again - the Eargo is not a noise amplifier … it really is focused on hearing which is a whole different world. In addition to the Eargo6 hardware, I’ve come to really like the software. The focus of the Eargo system and the Eargo Hearing Team is to help a person reach a level of hearing that is so natural and transparent that we forget that it’s there. I like that I can take multiple hearing tests through their Sound Match Technology and tune the software to my personal needs and expectations. Once “tuned” an individual can quickly switch hearing profiles and adjust volume and noise filtering on the fly. So no matter what my environment, I can adjust the system to maximize my hearing. Best yet … it’s all invisible. Most of the time, just leaving it in “normal” is good enough. I think the only time I fiddle with the settings is when I’m watching a movie and want to maximize my hearing without bothering those around me. Finally … I’ve mentioned it multiple times before but comfort has always been the Eargo win for me. When I first tried hearing aids, I had great difficulty getting past the “itchy” feeling. With Eargo, it was never a problem. In fact, I find myself sticking with the default medium closed petals which improve the amplification. But the fact that Eargo provides the open petal design makes it easy for someone new to hearing aids to make the transition. Okay - I’ll stop here. As I said at the beginning … I’m a satisfied customer and I’m looking forward to upgrading to the Eargo7 someday soon. Recently, my Eargo6 had a software upgrade which essentially gave me Eargo7 functionality. But it’s like having a Corvette engine (a guy thing) without the Corvette Body and hardware enhancements. So I’m saving my funds in a cookie jar and will soon have the Eargo7 in its entirety. Thank you Eargo for the gift of hearing. And thank you for all those amazing Eargo support team members that have helped me over the years via chat, email, and phone.