Eargo - 7 Self-Fitting OTC CIC Hearing Aid - Black

I bought another set something half the price of these and they functioned at half the price spend the money and get these. You won’t regret it. They don’t make your ears itch and I just haven’t found a bug yet. This is my first hearing aid.

I purchased the Eargo 7 in February 2023. I was excited to get this new technology. It had positive reviews and I really liked how it was designed. I did not receive my order and contacted customer services and they checked the tracking of the first set, they could not confirm it had been delivered. They promptly sent another set. In a few days, I actually received two sets. I could have kept the first set, but that would not have been cool. I informed Eargo I would be sending one set back. The Eargo 7 was easy to set up and comfortable. I liked how it was near invisible, water resistant, and does not interfere with wearing glasses. My previous hearing aid of Kirkland, over the ear and I had been wearing them for about three years. After about 8 months, the left Eargo 7 rechargeable battery would run out after about 13 hours of wear. Around 9 months it was down to 12 hours. I contacted customer service and they had me do a two step process of cleaning and rebooting my charger. That seemed to help, but it was still around 12 to 12 ½ hours. After informing Lisa, Customer Care Coordinator, she ordered a replacement for my left Eargo 7. The new left lasted all day, but now my right Eargo, was lasting about 14 hours. In January 2024, 11 months after purchase, the right side was now about 13 to 13 ½ hours. I contacted customer service again and Rick, Senior Personal Hearing Professional, advised me to go through the same two step process of cleaning and rebooting the charger. As before this really did not help. I contacted Rick via email and let him know the situation. He informed me 12 to 16 hours a day is fine and the hearing aid is performing as it should. I wrote back telling him that it was not acceptable. I rely on my hearing aids all day. 13 hours is not a full day. With only 13 hours, I needed to plan my day if I was going out at night. If I was, I had to recharge my Eargo 7 in the middle of the day. I told Rick, that hearing aids were like my glasses. I cannot forgo not using my glasses for the last 3 hours of the day. I was upset and wanted my money back. These hearing aids were not useful for me. AND this is what Rick wrote back. Unfortunately returning them and getting a refund at this time is no longer an option. You're welcome to spend $5,000 to $7,000 on a pair of hearing aids with a battery that lasts longer than ours. 12-16 hours a day is all ours are rated for. The very best I can offer is to send you a replacement in hopes the battery lasts a little longer throughout the day. That is the very best I can do. How would you like me to proceed? What kind of snarky answer is this? I have requested a replacement, and hope it lasts until the end of the year. After that I will not be buying any Eargo product.

It works slipps out of the ear and battery case good if the battey case can run the buds then add Bluetooth and stream but not that smart.

I've tried several different hearing aids and none seem to work just right for me including these these would definitely the best ones I've tried but I have trouble hearing in a noisy environment like restaurant or bar and they just did not seem to help but they were great for everything else

Close fitting in the ears. Almost completely unnoticeable.