Customer Ratings & Reviews

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ecobee - 3 lite Smart Thermostat - Black

Model:: EB-STATE3LT-02; |
SKU:: 5823200

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Customers are saying

Customers value the 3 lite Smart Thermostat's ease of use, overall performance, and straightforward installation. Positive feedback also highlights the remote control functionality and connectivity options. While some users experienced compatibility issues, the majority found the product to be user-friendly and effective.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Page 96 Showing 0 of 0 reviews

Rated 5 out of 5 stars
Great thermostat
Guille Posted 7 years ago
Waiting to have a month with it to see if it save me money on utility cost
I would recommend this to a friend
Comment
Rated 2 out of 5 stars
Works but is Complicated
PaysonMike Posted 8 years ago
Bought this item to replace a simple wall thermostat. This item has tons of features but is somewhat complex to set up to operate in a simple manner.
No, I would not recommend this to a friend
Comment
Rated 1 out of 5 stars
BUYER BEWARE
Daniel Posted 5 years ago
This device works intermittently. Your device will call for heat from your furnace and it will blow cold air. If you contact Ecobee they will blame it on your furnace (even though the furnace will work fine if you put your old “dumb” thermostat back on). After searching online for a fix I found a bunch of people experiencing the exact same problems.
No, I would not recommend this to a friend
Comment
Brand response from ecobee
Posted 5 years ago
Sorry to hear you had a poor experience with your ecobee3 Lite. Let's take a closer look at your settings. Please send an email to support@ecobee.com. We’re always happy to help!
Rated 1 out of 5 stars
Not Good
Draw007 Posted 4 years ago
Poor performing thermostat. Despite all attempts to program heat, the unit forces the furnace to constantly blow cold air, completely disregarding programmed or manual settings. Not what one is looking for in the middle of winter. Will be returning and getting another Nest (even though Nest isn’t that great either).
No, I would not recommend this to a friend
Comment
Brand response from ecobee
Posted 4 years ago
Let's take a closer look at this together. Please send an email to support@ecobee.com with your ecobee serial number and photos of the wiring at the thermostat and HVAC unit. The team is always happy to help troubleshoot.
Rated 1 out of 5 stars
OK product but miserable customer support
snookonahookdad Posted 8 years ago
My Ecobee 3 (with HomeKit) thermostat was defective and I replaced it with a new 3 Lite. I received virtually no customer support on my defective original unit and even less when I called them on issues with my new one. I would avoid Ecobee in the future and suggest you do as well. The remote sensors are essentially a gimmick that will simply take the temperature average, hardly worth the cost of the sensors IMHO.
No, I would not recommend this to a friend
Comment
Rated 1 out of 5 stars
Does not Heat
Runner1 Posted 8 years ago
It seems that this thermostat will not maintain heat through the night. We call the support line and they took us through troubleshooting the setting and still waking up in a cold room. They sent a new thermostat and we installed that with them on the phone walking us through the process and the new thermostat did the same thing. I replaced it with a basic heat pump thermostat and it's working fine now. Stay Away!
No, I would not recommend this to a friend
Comment
Rated 1 out of 5 stars
Useless product
GeneralZoro Posted 5 years ago
Nice design Difficult to connect to wifi Not user friendly
No, I would not recommend this to a friend
Comment
Brand response from ecobee
Posted 5 years ago
Sorry to hear you had a poor experience with your ecobee3 Lite. Let's take a closer look at your Wi-Fi settings. Please send an email to support@ecobee.com. We’re always happy to help!
Rated 1 out of 5 stars
Not compatible
Kj007 Posted 7 years ago
Bought this but had to return as it was not compatible with our wiring.
No, I would not recommend this to a friend
Comment
Rated 2 out of 5 stars
It's okay
Cool Posted 5 years ago
Some people love this thing, I didn't. It kind of did it's own thing.
I would recommend this to a friend
Comment
Brand response from ecobee
Posted 5 years ago
Sorry to hear you had a poor experience with your ecobee3 Lite. Please send an email to support@ecobee.com. We’re always happy to help!
Rated 2 out of 5 stars
Didn’t work
Kj88 Posted 6 years ago
I ended up returning thus item ax it didn’t work with our heating system.
No, I would not recommend this to a friend
Comment
Brand response from ecobee
Posted 6 years ago
I'm sorry to hear that you were having issues with your ecobee, If there is anything we are able to do don't hesitate to reach out to us via support@ecobee.com and we can look into possible solutions together. Always happy to help!
Rated 1 out of 5 stars
No C wire, big problem
Trevor Posted 5 years ago
The conversion device to get a C wire to power the unit was a pain in the neck, I got frustrated with it and ended up swapping to Nest even though I wanted a HomeKit thermostat. If you don’t have a C wire, know that you’ll have to do some wiring to make everything work.
No, I would not recommend this to a friend
Comment
Brand response from ecobee
Posted 5 years ago
Sorry to hear you had problems installing your ecobee3 lite. Please send an email to support@ecobee.com with a photo of your current wiring. The team is happy to walk you through the installation process using the included Power Extender Kit (PEK). Learn more: https://support.ecobee.com/hc/en-us/articles/360009155051-Installing-your-ecobee-thermostat-with-the-Power-Extender-Kit-no-C-wire-
Rated 2 out of 5 stars
Not what I needed
Ruth Posted 7 years ago
Did not work for my multi tiered system, returned to store
No, I would not recommend this to a friend
Comment
Rated 1 out of 5 stars
Doesn't work as advertised
UnhappyCustomer Posted 5 years ago
The feature to integrate with your utility provider which is necessary to get the rebate is completely broken. Support was unhelpful.
No, I would not recommend this to a friend
Comment
Brand response from ecobee
Posted 5 years ago
That's not the experience we want you to have. Please send an email to support@ecobee.com with a detailed description, your ecobee serial number, and the utility provider. Always happy to help!
Rated 1 out of 5 stars
Terrible
Wowie Posted 4 years ago
Came apart while installing, attempted to get a REPLACEMENT only to just get a refund instead so now i need to order a new one all over again.
No, I would not recommend this to a friend
Comment
Rated 1 out of 5 stars
Limited Features/Doesn't keep the temp
Jenn Posted 7 years ago
The ecobee is always 2 degrees lower than what it is set at. My kids have complained that it is colder in our house since we installed it.
No, I would not recommend this to a friend
Comment
Rated 1 out of 5 stars
DEFECTIVE
shield Posted 5 years ago
NEVER WORKED PROPERLY AFTER INSTALL BY gEEK SQUID fAN DID NOT TURN OFF AND HEAT NEVER TURNED ON.
No, I would not recommend this to a friend
Comment
Brand response from ecobee
Posted 5 years ago
That's not the experience we want you to have. Let's take a closer look at your settings. Please send an email to support@ecobee.com. Always happy to help!
Rated 2 out of 5 stars
It does the job
Nick Posted 7 years ago
It does the same thing as most of the competitors. I really wish Ecobee would make it easier to change the temp at the thermostat. It would be nice to have up/down arrows to adjust temp. I don’t like using that sliding dot to change the temp. A bit harder than it should be to just go up or down a couple degrees. I would recommend it if it stood out above the rest, but it doesn’t in my opinion.
No, I would not recommend this to a friend
Comment
Rated 3 out of 5 stars
Overly complicated
Shawn Posted 7 years ago
Not as cool as the nest. A bit more complicated to install than anticipated unless you already have a smart thermostat with the correct number and color of wires.
No, I would not recommend this to a friend
Comment
Rated 1 out of 5 stars
Ecobee can’t fly!
BrokeBee Posted 4 years ago
Just got it installed, been to busy with work.. It ran for two days and went South.. Thank You Ecobee!!!
No, I would not recommend this to a friend
Comment
Brand response from ecobee
Posted 4 years ago
That doesn't sound right. Please send an email to support@ecobee.com. The team is always happy to help!
Rated 1 out of 5 stars
No good
MMJJRR Posted 8 years ago
Need additional installation if you don't have an AC you need a C wire that you needed an electrician to come in to hook up
No, I would not recommend this to a friend
Comment

Page 96 0 of 0 reviews

...

Rated 5 out of 5 stars
Very great product
So easy to use, love that it can be accessed from anywhere just by using your phone. If you are out of town and want to adjust temp in house use your app. If you are laying in bed and get too hot or too cold use your app. It is such a good product.
This review is from ecobee - 3 lite Smart Thermostat - Black
Posted 3 years ago by Mandyharvey76
Rated 5 out of 5 stars
EASE OF USE, REPORT FEEDBACK
I LIKE THE REPORT FEED BACK, I CAN SEE THE ACTUAL RUNTIME , EASY TO SET AND MAINTAIN WAS EASY TO INSTALL INSTRUCTIONS GREAT FOR DO IT YOURSELFERS LIKE ME.
This review is from ecobee - 3 lite Smart Thermostat - Black
Posted 5 years ago by NONE12000
Rated 5 out of 5 stars
Peace of mind
I installed this thermostat in our vacation home for peace of mind when we are not there. Last winter our heater did not cycle off. We walked into a house that was 98 deg F. Likely had been that way for 2 months. Damage included buckled hardwood floor, warped walls and kitchen cabinets, cracked drywall, house shifted, doors warped. Furnaced burned out. With the Ecobee 3, I can monitor daily and get notifications for potential problems. I bought an additional thermostat for the upstairs unit and 2 more for my primary residence.
Posted 5 years ago by Bonedaddy45
Rated 5 out of 5 stars
Love it
I think everyone should get a eccobee I use it everyday the weather is spot on, and easy to install for do it yourself
This review is from ecobee - 3 lite Smart Thermostat - Black
Posted 6 years ago by Hueso
Rated 5 out of 5 stars
Super convenient and efficient
About two months back i was looking for an upgrading my AC and heat pump. The main reason was the ability to prepare the temperature in my house in advance for my returning from trips. After negotiations with seven companies i selected Alltech Services which suggested me a Carrier suitable for the size of my house and a remotely controlled Ecobee 3 with additional sensors for a reasonable price. The work was done well and now for two months i enjoy the perfectly working system.The main advantages of Ecobee 3 for me are: smooth transition from day to night temperature based on automatic and combined analysis of the temperatures and occupancies in several rooms/floors, the ability to see and manually adjust it if needed from anywhere in the world with my iPhone, to be sure that everything in my home is OK with temperature, humidity and motion sensor detectors while i am out, and have my home ready for my arrival when i am coming. This is really a "smart home" technology. Thank you.
This review is from ecobee - 3 lite Smart Thermostat - Black
Posted 6 years ago by NNL949
Rated 5 out of 5 stars
Ecobee
Its good, get one ,................................
This review is from ecobee - 3 lite Smart Thermostat - Black
Posted 6 years ago by Ck....
Rated 5 out of 5 stars
Very good Features
I have had this product and using at our home; received good support from the customer service via emails and phone without delay.
This review is from ecobee - 3 lite Smart Thermostat - Black
Posted 6 years ago by Maha
Rated 5 out of 5 stars
Great features
Easy to set up with the instructions provided. Compatible with Alexa and iPhone. Great for those lazy times you don’t want to get out of bed or off the couch to turn the heat up or down.
This review is from ecobee - 3 lite Smart Thermostat - Black
Posted 6 years ago by Bville Banner
Rated 4 out of 5 stars
Simple to set up, smart to use
I've had this product for a few weeks now and I would highly recommend as a (better) alternative to the Nest Thermostat. The Ecobee was super simple to set up and easy to configure. Instructions were clear and easy to follow. System software is simple and straight-forward. The phone app and website also were easy to use and explore.
This review is from ecobee - 3 lite Smart Thermostat - Black
Posted 7 years ago by Kamu
Rated 5 out of 5 stars
Great smart addition to our home!
Made the purchase recently when we replaced our furnace & we are very happy we did! It makes managing the heat in our home very slick!
Posted 7 years ago by Happy & Warm
Rated 5 out of 5 stars
Best thermostat
We are using it for a resort rental property, it's easy for renter to use. We love the adility remotely monitor and its great to be able to turn on the AC and Heat before use so it is nice and comfortable for guest on arrival.
This review is from ecobee - 3 lite Smart Thermostat - Black
Posted 7 years ago by Lagniappellc
Rated 5 out of 5 stars
Awesome!!
We purchased to have installed when we had a new unit installed. Best purchase ever!! I can control away from home and it keeps MY comfort settings!!
Posted 7 years ago by Samantha
Rated 4 out of 5 stars
More then just a thermostat
Picked up this around Christmas time last year. I have had it through 3 seasons so far and ever time I turn around a new app extension where this will take you into the future for smart home technology. This controls temp plus your lighting when interface with the ecobee switch. The application which accompanies this works so well with controls, remote access, graphics which show you what you are saving by using it. Ecobee continues to move up with more things being add every so often to keep you on your toes to point this into the future.
Posted 8 years ago by AnDrew

Rated 5 out of 5 stars
Great thermostat
Guille Posted 7 years ago
Waiting to have a month with it to see if it save me money on utility cost
I would recommend this to a friend
Comment
Rated 2 out of 5 stars
Works but is Complicated
PaysonMike Posted 8 years ago
Bought this item to replace a simple wall thermostat. This item has tons of features but is somewhat complex to set up to operate in a simple manner.
No, I would not recommend this to a friend
Comment
Rated 1 out of 5 stars
BUYER BEWARE
Daniel Posted 5 years ago
This device works intermittently. Your device will call for heat from your furnace and it will blow cold air. If you contact Ecobee they will blame it on your furnace (even though the furnace will work fine if you put your old “dumb” thermostat back on). After searching online for a fix I found a bunch of people experiencing the exact same problems.
No, I would not recommend this to a friend
Comment
Brand response from ecobee
Posted 5 years ago
Sorry to hear you had a poor experience with your ecobee3 Lite. Let's take a closer look at your settings. Please send an email to support@ecobee.com. We’re always happy to help!
Rated 1 out of 5 stars
Not Good
Draw007 Posted 4 years ago
Poor performing thermostat. Despite all attempts to program heat, the unit forces the furnace to constantly blow cold air, completely disregarding programmed or manual settings. Not what one is looking for in the middle of winter. Will be returning and getting another Nest (even though Nest isn’t that great either).
No, I would not recommend this to a friend
Comment
Brand response from ecobee
Posted 4 years ago
Let's take a closer look at this together. Please send an email to support@ecobee.com with your ecobee serial number and photos of the wiring at the thermostat and HVAC unit. The team is always happy to help troubleshoot.
Rated 1 out of 5 stars
OK product but miserable customer support
snookonahookdad Posted 8 years ago
My Ecobee 3 (with HomeKit) thermostat was defective and I replaced it with a new 3 Lite. I received virtually no customer support on my defective original unit and even less when I called them on issues with my new one. I would avoid Ecobee in the future and suggest you do as well. The remote sensors are essentially a gimmick that will simply take the temperature average, hardly worth the cost of the sensors IMHO.
No, I would not recommend this to a friend
Comment
Rated 1 out of 5 stars
Does not Heat
Runner1 Posted 8 years ago
It seems that this thermostat will not maintain heat through the night. We call the support line and they took us through troubleshooting the setting and still waking up in a cold room. They sent a new thermostat and we installed that with them on the phone walking us through the process and the new thermostat did the same thing. I replaced it with a basic heat pump thermostat and it's working fine now. Stay Away!
No, I would not recommend this to a friend
Comment
Rated 1 out of 5 stars
Useless product
GeneralZoro Posted 5 years ago
Nice design Difficult to connect to wifi Not user friendly
No, I would not recommend this to a friend
Comment
Brand response from ecobee
Posted 5 years ago
Sorry to hear you had a poor experience with your ecobee3 Lite. Let's take a closer look at your Wi-Fi settings. Please send an email to support@ecobee.com. We’re always happy to help!
Rated 1 out of 5 stars
Not compatible
Kj007 Posted 7 years ago
Bought this but had to return as it was not compatible with our wiring.
No, I would not recommend this to a friend
Comment
Rated 2 out of 5 stars
It's okay
Cool Posted 5 years ago
Some people love this thing, I didn't. It kind of did it's own thing.
I would recommend this to a friend
Comment
Brand response from ecobee
Posted 5 years ago
Sorry to hear you had a poor experience with your ecobee3 Lite. Please send an email to support@ecobee.com. We’re always happy to help!
Rated 2 out of 5 stars
Didn’t work
Kj88 Posted 6 years ago
I ended up returning thus item ax it didn’t work with our heating system.
No, I would not recommend this to a friend
Comment
Brand response from ecobee
Posted 6 years ago
I'm sorry to hear that you were having issues with your ecobee, If there is anything we are able to do don't hesitate to reach out to us via support@ecobee.com and we can look into possible solutions together. Always happy to help!
Rated 1 out of 5 stars
No C wire, big problem
Trevor Posted 5 years ago
The conversion device to get a C wire to power the unit was a pain in the neck, I got frustrated with it and ended up swapping to Nest even though I wanted a HomeKit thermostat. If you don’t have a C wire, know that you’ll have to do some wiring to make everything work.
No, I would not recommend this to a friend
Comment
Brand response from ecobee
Posted 5 years ago
Sorry to hear you had problems installing your ecobee3 lite. Please send an email to support@ecobee.com with a photo of your current wiring. The team is happy to walk you through the installation process using the included Power Extender Kit (PEK). Learn more: https://support.ecobee.com/hc/en-us/articles/360009155051-Installing-your-ecobee-thermostat-with-the-Power-Extender-Kit-no-C-wire-
Rated 2 out of 5 stars
Not what I needed
Ruth Posted 7 years ago
Did not work for my multi tiered system, returned to store
No, I would not recommend this to a friend
Comment
Rated 1 out of 5 stars
Doesn't work as advertised
UnhappyCustomer Posted 5 years ago
The feature to integrate with your utility provider which is necessary to get the rebate is completely broken. Support was unhelpful.
No, I would not recommend this to a friend
Comment
Brand response from ecobee
Posted 5 years ago
That's not the experience we want you to have. Please send an email to support@ecobee.com with a detailed description, your ecobee serial number, and the utility provider. Always happy to help!
Rated 1 out of 5 stars
Terrible
Wowie Posted 4 years ago
Came apart while installing, attempted to get a REPLACEMENT only to just get a refund instead so now i need to order a new one all over again.
No, I would not recommend this to a friend
Comment
Rated 1 out of 5 stars
Limited Features/Doesn't keep the temp
Jenn Posted 7 years ago
The ecobee is always 2 degrees lower than what it is set at. My kids have complained that it is colder in our house since we installed it.
No, I would not recommend this to a friend
Comment
Rated 1 out of 5 stars
DEFECTIVE
shield Posted 5 years ago
NEVER WORKED PROPERLY AFTER INSTALL BY gEEK SQUID fAN DID NOT TURN OFF AND HEAT NEVER TURNED ON.
No, I would not recommend this to a friend
Comment
Brand response from ecobee
Posted 5 years ago
That's not the experience we want you to have. Let's take a closer look at your settings. Please send an email to support@ecobee.com. Always happy to help!
Rated 2 out of 5 stars
It does the job
Nick Posted 7 years ago
It does the same thing as most of the competitors. I really wish Ecobee would make it easier to change the temp at the thermostat. It would be nice to have up/down arrows to adjust temp. I don’t like using that sliding dot to change the temp. A bit harder than it should be to just go up or down a couple degrees. I would recommend it if it stood out above the rest, but it doesn’t in my opinion.
No, I would not recommend this to a friend
Comment
Rated 3 out of 5 stars
Overly complicated
Shawn Posted 7 years ago
Not as cool as the nest. A bit more complicated to install than anticipated unless you already have a smart thermostat with the correct number and color of wires.
No, I would not recommend this to a friend
Comment
Rated 1 out of 5 stars
Ecobee can’t fly!
BrokeBee Posted 4 years ago
Just got it installed, been to busy with work.. It ran for two days and went South.. Thank You Ecobee!!!
No, I would not recommend this to a friend
Comment
Brand response from ecobee
Posted 4 years ago
That doesn't sound right. Please send an email to support@ecobee.com. The team is always happy to help!
Rated 1 out of 5 stars
No good
MMJJRR Posted 8 years ago
Need additional installation if you don't have an AC you need a C wire that you needed an electrician to come in to hook up
No, I would not recommend this to a friend
Comment

Page 96 0 of 0 reviews

...

Rated 5 out of 5 stars
Very great product
So easy to use, love that it can be accessed from anywhere just by using your phone. If you are out of town and want to adjust temp in house use your app. If you are laying in bed and get too hot or too cold use your app. It is such a good product.
This review is from ecobee - 3 lite Smart Thermostat - Black
Posted 3 years ago by Mandyharvey76
Rated 5 out of 5 stars
EASE OF USE, REPORT FEEDBACK
I LIKE THE REPORT FEED BACK, I CAN SEE THE ACTUAL RUNTIME , EASY TO SET AND MAINTAIN WAS EASY TO INSTALL INSTRUCTIONS GREAT FOR DO IT YOURSELFERS LIKE ME.
This review is from ecobee - 3 lite Smart Thermostat - Black
Posted 5 years ago by NONE12000
Rated 5 out of 5 stars
Peace of mind
I installed this thermostat in our vacation home for peace of mind when we are not there. Last winter our heater did not cycle off. We walked into a house that was 98 deg F. Likely had been that way for 2 months. Damage included buckled hardwood floor, warped walls and kitchen cabinets, cracked drywall, house shifted, doors warped. Furnaced burned out. With the Ecobee 3, I can monitor daily and get notifications for potential problems. I bought an additional thermostat for the upstairs unit and 2 more for my primary residence.
Posted 5 years ago by Bonedaddy45
Rated 5 out of 5 stars
Love it
I think everyone should get a eccobee I use it everyday the weather is spot on, and easy to install for do it yourself
This review is from ecobee - 3 lite Smart Thermostat - Black
Posted 6 years ago by Hueso
Rated 5 out of 5 stars
Super convenient and efficient
About two months back i was looking for an upgrading my AC and heat pump. The main reason was the ability to prepare the temperature in my house in advance for my returning from trips. After negotiations with seven companies i selected Alltech Services which suggested me a Carrier suitable for the size of my house and a remotely controlled Ecobee 3 with additional sensors for a reasonable price. The work was done well and now for two months i enjoy the perfectly working system.The main advantages of Ecobee 3 for me are: smooth transition from day to night temperature based on automatic and combined analysis of the temperatures and occupancies in several rooms/floors, the ability to see and manually adjust it if needed from anywhere in the world with my iPhone, to be sure that everything in my home is OK with temperature, humidity and motion sensor detectors while i am out, and have my home ready for my arrival when i am coming. This is really a "smart home" technology. Thank you.
This review is from ecobee - 3 lite Smart Thermostat - Black
Posted 6 years ago by NNL949
Rated 5 out of 5 stars
Ecobee
Its good, get one ,................................
This review is from ecobee - 3 lite Smart Thermostat - Black
Posted 6 years ago by Ck....
Rated 5 out of 5 stars
Very good Features
I have had this product and using at our home; received good support from the customer service via emails and phone without delay.
This review is from ecobee - 3 lite Smart Thermostat - Black
Posted 6 years ago by Maha
Rated 5 out of 5 stars
Great features
Easy to set up with the instructions provided. Compatible with Alexa and iPhone. Great for those lazy times you don’t want to get out of bed or off the couch to turn the heat up or down.
This review is from ecobee - 3 lite Smart Thermostat - Black
Posted 6 years ago by Bville Banner
Rated 4 out of 5 stars
Simple to set up, smart to use
I've had this product for a few weeks now and I would highly recommend as a (better) alternative to the Nest Thermostat. The Ecobee was super simple to set up and easy to configure. Instructions were clear and easy to follow. System software is simple and straight-forward. The phone app and website also were easy to use and explore.
This review is from ecobee - 3 lite Smart Thermostat - Black
Posted 7 years ago by Kamu
Rated 5 out of 5 stars
Great smart addition to our home!
Made the purchase recently when we replaced our furnace & we are very happy we did! It makes managing the heat in our home very slick!
Posted 7 years ago by Happy & Warm
Rated 5 out of 5 stars
Best thermostat
We are using it for a resort rental property, it's easy for renter to use. We love the adility remotely monitor and its great to be able to turn on the AC and Heat before use so it is nice and comfortable for guest on arrival.
This review is from ecobee - 3 lite Smart Thermostat - Black
Posted 7 years ago by Lagniappellc
Rated 5 out of 5 stars
Awesome!!
We purchased to have installed when we had a new unit installed. Best purchase ever!! I can control away from home and it keeps MY comfort settings!!
Posted 7 years ago by Samantha
Rated 4 out of 5 stars
More then just a thermostat
Picked up this around Christmas time last year. I have had it through 3 seasons so far and ever time I turn around a new app extension where this will take you into the future for smart home technology. This controls temp plus your lighting when interface with the ecobee switch. The application which accompanies this works so well with controls, remote access, graphics which show you what you are saving by using it. Ecobee continues to move up with more things being add every so often to keep you on your toes to point this into the future.
Posted 8 years ago by AnDrew

Great thermostat

Guille Posted 7 years ago

Waiting to have a month with it to see if it save me money on utility cost

I would recommend this to a friend

Comment

Works but is Complicated

PaysonMike Posted 8 years ago

Bought this item to replace a simple wall thermostat. This item has tons of features but is somewhat complex to set up to operate in a simple manner.

No, I would not recommend this to a friend

BUYER BEWARE

Daniel Posted 5 years ago

This device works intermittently. Your device will call for heat from your furnace and it will blow cold air. If you contact Ecobee they will blame it on your furnace (even though the furnace will work fine if you put your old “dumb” thermostat back on). After searching online for a fix I found a bunch of people experiencing the exact same problems.

Brand response from ecobee

Posted 5 years ago

Sorry to hear you had a poor experience with your ecobee3 Lite. Let's take a closer look at your settings. Please send an email to support@ecobee.com. We’re always happy to help! ecobee

Not Good

Draw007 Posted 4 years ago

Poor performing thermostat. Despite all attempts to program heat, the unit forces the furnace to constantly blow cold air, completely disregarding programmed or manual settings. Not what one is looking for in the middle of winter. Will be returning and getting another Nest (even though Nest isn’t that great either).

Posted 4 years ago

Let's take a closer look at this together. Please send an email to support@ecobee.com with your ecobee serial number and photos of the wiring at the thermostat and HVAC unit. The team is always happy to help troubleshoot. ecobee

OK product but miserable customer support

snookonahookdad Posted 8 years ago

My Ecobee 3 (with HomeKit) thermostat was defective and I replaced it with a new 3 Lite. I received virtually no customer support on my defective original unit and even less when I called them on issues with my new one. I would avoid Ecobee in the future and suggest you do as well. The remote sensors are essentially a gimmick that will simply take the temperature average, hardly worth the cost of the sensors IMHO.

Does not Heat

Runner1 Posted 8 years ago

It seems that this thermostat will not maintain heat through the night. We call the support line and they took us through troubleshooting the setting and still waking up in a cold room. They sent a new thermostat and we installed that with them on the phone walking us through the process and the new thermostat did the same thing. I replaced it with a basic heat pump thermostat and it's working fine now. Stay Away!

Useless product

GeneralZoro Posted 5 years ago

Nice design Difficult to connect to wifi Not user friendly

Sorry to hear you had a poor experience with your ecobee3 Lite. Let's take a closer look at your Wi-Fi settings. Please send an email to support@ecobee.com. We’re always happy to help! ecobee

Not compatible

Kj007 Posted 7 years ago

Bought this but had to return as it was not compatible with our wiring.

It's okay

Cool Posted 5 years ago

Some people love this thing, I didn't. It kind of did it's own thing.

Sorry to hear you had a poor experience with your ecobee3 Lite. Please send an email to support@ecobee.com. We’re always happy to help! ecobee

Didn’t work

Kj88 Posted 6 years ago

I ended up returning thus item ax it didn’t work with our heating system.

Posted 6 years ago

I'm sorry to hear that you were having issues with your ecobee, If there is anything we are able to do don't hesitate to reach out to us via support@ecobee.com and we can look into possible solutions together. Always happy to help! ecobee

No C wire, big problem

Trevor Posted 5 years ago

The conversion device to get a C wire to power the unit was a pain in the neck, I got frustrated with it and ended up swapping to Nest even though I wanted a HomeKit thermostat. If you don’t have a C wire, know that you’ll have to do some wiring to make everything work.

Sorry to hear you had problems installing your ecobee3 lite. Please send an email to support@ecobee.com with a photo of your current wiring. The team is happy to walk you through the installation process using the included Power Extender Kit (PEK). Learn more: https://support.ecobee.com/hc/en-us/articles/360009155051-Installing-your-ecobee-thermostat-with-the-Power-Extender-Kit-no-C-wire- ecobee

Not what I needed

Ruth Posted 7 years ago

Did not work for my multi tiered system, returned to store

Doesn't work as advertised

UnhappyCustomer Posted 5 years ago

The feature to integrate with your utility provider which is necessary to get the rebate is completely broken. Support was unhelpful.

That's not the experience we want you to have. Please send an email to support@ecobee.com with a detailed description, your ecobee serial number, and the utility provider. Always happy to help! ecobee

Terrible

Wowie Posted 4 years ago

Came apart while installing, attempted to get a REPLACEMENT only to just get a refund instead so now i need to order a new one all over again.

Limited Features/Doesn't keep the temp

Jenn Posted 7 years ago

The ecobee is always 2 degrees lower than what it is set at. My kids have complained that it is colder in our house since we installed it.

DEFECTIVE

shield Posted 5 years ago

NEVER WORKED PROPERLY AFTER INSTALL BY gEEK SQUID fAN DID NOT TURN OFF AND HEAT NEVER TURNED ON.

That's not the experience we want you to have. Let's take a closer look at your settings. Please send an email to support@ecobee.com. Always happy to help! ecobee

It does the job

Nick Posted 7 years ago

It does the same thing as most of the competitors. I really wish Ecobee would make it easier to change the temp at the thermostat. It would be nice to have up/down arrows to adjust temp. I don’t like using that sliding dot to change the temp. A bit harder than it should be to just go up or down a couple degrees. I would recommend it if it stood out above the rest, but it doesn’t in my opinion.

Overly complicated

Shawn Posted 7 years ago

Not as cool as the nest. A bit more complicated to install than anticipated unless you already have a smart thermostat with the correct number and color of wires.

Ecobee can’t fly!

BrokeBee Posted 4 years ago

Just got it installed, been to busy with work.. It ran for two days and went South.. Thank You Ecobee!!!

That doesn't sound right. Please send an email to support@ecobee.com. The team is always happy to help! ecobee

No good

MMJJRR Posted 8 years ago

Need additional installation if you don't have an AC you need a C wire that you needed an electrician to come in to hook up

Customer Ratings & Reviews

ecobee - 3 lite Smart Thermostat - Black

Customer reviews

Rating Filter

Top Mentions

Great thermostat

Works but is Complicated

BUYER BEWARE

Brand response from ecobee

Not Good

Brand response from ecobee

OK product but miserable customer support

Does not Heat

Useless product

Brand response from ecobee

Not compatible

It's okay

Brand response from ecobee

Didn’t work

Brand response from ecobee

No C wire, big problem

Brand response from ecobee

Not what I needed

Doesn't work as advertised

Brand response from ecobee

Terrible

Limited Features/Doesn't keep the temp

DEFECTIVE

Brand response from ecobee

It does the job

Overly complicated

Ecobee can’t fly!

Brand response from ecobee

No good

Very great product

EASE OF USE, REPORT FEEDBACK

Peace of mind

Love it

Super convenient and efficient

Ecobee

Very good Features

Great features

Simple to set up, smart to use

Great smart addition to our home!

Best thermostat

Awesome!!

More then just a thermostat

Customer reviews

Rating Filter

Top Mentions

ecobee - 3 lite Smart Thermostat - Black

Great thermostat

Works but is Complicated

BUYER BEWARE

Brand response from ecobee

Not Good

Brand response from ecobee

OK product but miserable customer support

Does not Heat

Useless product

Brand response from ecobee

Not compatible

It's okay

Brand response from ecobee

Didn’t work

Brand response from ecobee

No C wire, big problem

Brand response from ecobee

Not what I needed

Doesn't work as advertised

Brand response from ecobee

Terrible

Limited Features/Doesn't keep the temp

DEFECTIVE

Brand response from ecobee

It does the job

Overly complicated

Ecobee can’t fly!

Brand response from ecobee

No good