AppleGirlForLife Posted
I purchased this printer to replace an ailing HP Envy printer. I was amazed at the ease of setup. I was printing from my smart phone, computer and tablet within a few minutes of unpacking the printer from the box. I have not signed up for the automatic ink program yet. My printing needs are so minimal. I love this printer and I highly recommended it for anyone needing a new HP printer.
sejohnson Posted
Best decision I've made this year, plus it comes with 2 years of instant ink! Great for your home and/or small business needs.
AndreG Posted
I've been using this printer for some time now to print both high quality documents, scans, and photo-quality art photography for framing. It does the job so well on each of these types of needs. The app makes it simple to use, my phone connects to it easily, and its a great printer to tuck away anywhere in the house as its wifi-connected.
John Posted
Worth every penny and the extra ink is a welcome addition to the load of work I have to do. No hassle setup, fires up rather quickly and prints smoothly. Photos are high grade to my liking.
pishman Posted
Excellent printer with good quality. Set up was easy. Would be 5 stars if there was a screen on the printer that you could use to scan etc. There is a "screen" with symbols but they aren't very clear.
CHIJK57 Posted
I am so not happy with this printer! The instructions are inadequate; printer holds a small amount of paper; paper jams frequently; error codes not easily understood. The only quality that is worthy of a star is that the printer prints quietly.
Posted
Hi there.
I’m sorry that you’ve run into difficulty with your printer. I can certainly understand why inadequate instructional materials, confusing error codes, paper jams and dissatisfaction with the paper capacity would add up to a poor start to ownership. I want to help you remedy the problems at hand and learn more about the device so you can get the most from it. I hope you’ll use the resources below to make that happen.
First, from your review it seems like the jams are occurring at the document feeder. If so, I recommend you follow the steps in this guide to feeders that pull through too many pages at once or fail to pick up paper at all:
- support.hp.com/us-en/document/c01728503
To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/33518734
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Setab Posted
Works well, and good quality. So far the ink deal seems to be legit. I didnt realize there was to LCD screen on this model and it took a while to get used to that. Essentially it forces you to use the software.
Rhodes Posted
This is my 1st wifi printer & it is awesome! It took me roughly 15 min to set it up straight out of the box & it was super easy! Downloaded the app to my laptop, my cell, & my hubby’s cell at the same time. Bonus- it comes with this ink plan/ink with it in the box. I didn’t realize how much I print until I had this printer so I did have to up my ink plan. It is still way cheaper then what I was paying for ink monthly & fighting with my old printer. It was easy to change the plan & it let me backdate it to the current plan month so there are no overages. If you’re not sure of how much you’ve used the app can tell you so you can keep an eye on it/adjust as needed.
Jason Posted
Works well for a home printer and is not as bulky as other HP printers. Ink cartridges are a bit small though, so if you need to do a lot of printing every day, this may not be the printer for you.
bbygurl Posted
amazing printer i have had it for 3 years now and hasnt gave me a problem affordable and amazing
MargieS Posted
I loved it worked great in my home office. For office or family projects.
AggreyI Posted
I still use this till today, it served me good justice for my printing
HPEnvy6475 Posted
HP Envy Pro 6475 Printer all in one inkjet is easy to use once you have it all set up. It takes a little time to set it up,
Dduffy Posted
Very easy to setup and easy to use. Purchased because I work from home and wanted a printer for certain work related items. Works great.
TreR Posted
Works well. Does everything it advertises well and solid purchase at its price point.
mike Posted
Very nice looking printer also great print but you have to have app to work on it and some how if dose not connect I see now easy way to get around no display at all not much for instruction
Cornelia Posted
I always buy HP, and they never have disappointed me! I mean, they last FOREVER!! I use at office and work. The old printers are still going and the new printers will last!! You cannot beat that!! We really put our printers “through it” and they have never failed. Nothing worse than needing to print something and not having a reliable printer (so I hear)…because I never have to worry about it with HP.
Drkjedi502 Posted
Got this for the office… perfect size and 2 years of ink included and 2 years of fax service, you can’t beat it
JimmyB Posted
Excellent printer, very easy to setup. My only complaint is that this printer does not support two-sided scanning from the document feeder-this is the only HP printer I’ve owned that does not offer that function. Otherwise would be 5 stars.
Roland Posted
Easy setup and operation Includes ink and fax services for two years
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