Customer Ratings & Reviews

I did read the reviews before ordering but I thought since there were only a couple, maybe it was just coincidence that they were bad. I am not sure who is doing the refurbishing for Bestbuy but they should be ashamed of what they are selling. If this is in house, they should fire them all and completely revamp that department. First the packaging was as bad as others have pointed out. Completely unacceptable for a big company. Second, the system was filthy, as someone else had pointed out in another review. I have ordered tons of refurbished or renewed products. Never once have I received someone that looked as bad as this. Especially since a lot of this could have been cleaned up and is what I would expect apart of the standard refurbishing process to be. Lastly, the unit didn't even work. The system would come and try to start loading and then restart. Occasionally it would make it to the language screen, and then restart. This tells me that the unit wasn't even tested, because you would obviously see that it was not working if it was. Bestbuy should be embarrassed by what they are sending customers. This is unacceptable by any standards. Sadly as a member and cardholder, after this experience, I will not buy another refurbished or renewed item from them.

If I could give this zero stars I would. I purchased the 1 TB system with disc player and 5 games. First they sent me the digital only system with absolutely nothing other than the cables and controller ( no instruction manuals, nothing). Then they have me return the wrong unit and told me the correct one would be sent out to me. They picked up the wrong unit and then canceled the replacement order and then froze my return money. They made me contact their "Law Enforcement Department" and explain the whole situation all over again in order to get my money back . That department never even contacted me to acknowledge that they had received anything from me and I had to check my account every day to see if I was credited so I could go and get another unit. The incompetence and lack of customer care is mind boggling.

Don’t be fooled, console looked normal from the outside, just minor signs of usage-barely noticable. But… So it says “geek squad certified” what a joke. Came “toasted” obviosly is was overheated (green spots on the screen, poor sharpness, all games crashed within 10/15min) - get a open box one, works as it should.

I am so frustrated. I ordered the Playstation disc version and received a shabby looking dirty Playstation digital version that isn't even the same color as the one pictured. How can a professional business mess up an order this badly? I had to explain to my son on Christmas morning when he opened the massive box that the game system was moving around in, that we have to return the system in exchange for another one that is what I actually ordered. I only hope they don't give me any problems when we go to return this old and abused looking thing. It was all Best Buy's fault. Even the image in the order clearly shows a disc console as opposed to what I actually received. Por transaction all around. Extremely disappointed, especially on Christmas day.

The refurbished ps5 I bought had hundreds of scratches on it plus the controller was dirty and full of stains and had scratches also a button did not work

Bad controller and console did have some issues, I ended up returning the console . Poor communication don’t waste your time and money just get a new one

I would not recommend this. Item arrived in poor condition. Item was also not the correct slim console.

I bought a PS5 Disk Slim for my nephew’s birthday. They sent me the wrong Console and it’s a standard

I didn’t believe reviews here but all is true. I bought slim model PS5 but they delivered old model fat in very bad condition PS5 . I’ve never had any transaction in my life that very very bad like felt scammed one. Don’t waste your time.

They sent me a play that wasn't slim, I had to return it

If I could give it zero stars I will. It came broke with the HDMI port strip couldn’t even plug it in.

Wrong item was sent and ruined my son 10th birthday. Thanks a lot

The one controller had drift so bad, it was unusable.