Customer Ratings & Reviews

So my feelings are very mixed on this purchase, or purchases. It took ordering 2 consoles to get the correct item. The 1st console that arrived was a standard Ps5 without a stand. It was packed horribly and was extremely dirty and scratched up. It did work though, so I used it until I could order a replacement. Which was currently out of stock at the time. Fast forward a week and a half later, I was able to order another refurbed console. Luckily this time a Ps5 slim showed up, a bit better packed but with a pretty big hole on the side of the box. Fortunately, the console was fine and was also surprisingly clean. There is a pretty nice sized mark on one of the top plates, but its no big deal. The only real downside on the second order is the stand. I was sent the original Ps5 base, not the little plastic feet that go to the slim model. I've made it work and I'm happy with the purchase. I just wish Bestbuy did a better job of quality control on their refurbished products.

I like the console but one thing hated about it was how they got the console wrong and took me about 7 days to get the right one.When the right one finally came,not gonna lie it looked good and works really good. It a recommend for not spending much and have a great console but,pray that they get your order right or that is 7+days waiting for your dream console and probably even more stress then I encounted.

The PS5 works as it should. The controller works fine, but only lasts around 45 minutes between charges. I was very disappointed in how the unit was shipped. It was loose in the box that it was in, no packing material at all. It had shifted around enough in shipping that two the plates had come off it and were loose in the box.

It was missing a part vertical stand I when I called they return it for a another one so I had to go out and buy a stand for it

Well it arrived. It was the standard PS5 model, not the slim. It was dirty too. If you're going to sell refurbished, then you need to actually refurbish the item. I hope this lasts. We'll see.