Customer Ratings & Reviews

I received this and the ink was not wrapped, once i put it in my printer it gave an error code that it was used previously in another printer and I am unable to get a refund after being told by corporate 3 times, by 3 different people I would be able to because of the error code it was showing. The MCY was the same exact way, ordered at the same time, online.

I've had an HP 8610 for years and only ever bought new, official ink cartridges. When I ran out of black ink and replaced with this one, my printer reports that it has a failure. Looking at the ink supplies from the PC, it shows an ink sensor failure. So I'm going to have to return this and see if a different one will work better. Lots of suggestions online, but my printer won't connect to run an update, so can't start there.

The cartridge did not work. It showed up full but said there was a cartridge problem. Will return.

The reason this gets a low score is due to the high cost. Spending almost $200 on both black and color ink is outrageous!!!! If I could purchase a different type of printer ink I would but nothing else works in HP printers.

DO NOT purchase these ink cartridges. My printer will not recognize this cartridge as genuine HP ink. It tells me that there is an issue with the printer, but when I install the older ink cartridge that I am replacing the printer works just fine. Also, you can not get HP customer support on the phone. They don't offer any support unless you pay for their plan, which is ridiculous for any CPG company. This is the issue that you have when a company becomes an effective monopoly. Again, DO NOT buy these cartridges.

Ordered the wrong cartridge and the Naples store wouldn’t take it back.

I've always been pleased with my Best Buy purchases. My printer was not printing well. Therefore, I bought new HP printer cartridges. I placed the new cartridges in the printer and it still did not work. Turns out, the printhead needs to be replaced. Best Buy would not refund me the money for the cartridges i can't use. Tried to find a printer that uses those cartridges but they don't have one. The sales person looked online and found a printer in Walmart. Wow, i was sent to Walmart. Apparently, if the ink cartridge box is opened they cannot refund your money or give you store credit. Receipt does not state that nor did the cashier mention anything of that sort. Now i am out $125.00. Very disappointed.

They were dried out and the guy who we told was a complete jerk would never purchase from him again horrible costumer service

I only use genuine HP Ink for my All-in-One Printer which produces high quality print.

The Hp - 950xl High-yield Ink Cartridge - Black fits my printer and works well.

Works as intended in my HP 8600+ MFP. I only use genuine hp ink

My printer informed me that the cartridge was defective and the printer stopped working. So, put in a new cartridge and recycled the old cartridge. When I went to recycle, I was informed where I had purchased it... Best Buy... now tell me how I felt about that revelation, my first defective HP ink cartridge was purchased from Best Buy! Disappointed.

I hate that these things dry up if they're not used. So you end up spending a bunch of money on ink cartridges then they dry out. To make matters worse if I want to print in black and white and I'm out of a colored ink cartridge, I still have to have those filled up. It is such a racket.

Use this toner for my HP printer and very satisfied.

Professional printing looking on the projects I produce.

Good product for the price Works well no problems or snags

Nothing like the HP products I've purchased in the past. This is an XL product but I was out of ink with in a month. I'm positive that the canisters were not full of ink. I had to go out a purchase the same item from your competitor.

Your clerk gave me the wrong ink for my printer. You were low on ink so I went elsewhere to buy the right ink for my printer. The clerk should have been a little more in the know about ink.

Not only was this ink received late, my printer indicate that the new ink cartridges that I just received is EMPTY. This ends my shopping at Best Buy.

I ordered online. Had to wait several days for delivery. And then the cartridge was defective. So I must now drive all the way to the store and get an exchange or refund. I think I will take back all 4 cartridges and get a refund.