See more imagesLG - 7.3 Cu. Ft. Smart Electric Dryer with EasyLoad Door - Alpine White
- Model:
- DLE8400WE
- SKU:
- 6573554
See more imageswould recommend to a friend
Jeannie Posted
Best Buy delivered two sets of defective LG washer dryers (deemed defective by Best Buy) and they withheld $485.96 from me after taking all appliances/accessories. Not to mention my home is damaged throughout. My brain hurts trying to scroll through photos to attach to this ridiculous review. They have escalated this issue more than 10 times to who knows where, and I am still on hold. Going on 3 hours now. Best Buy will take money from you and refund you in the form of gift cards. I am on the receiving end of a manager making noise about how i should not be telling them ‘how to do their job.’ I have never been met with such stupidity and fraudulent conduct. I paid $1,831.94 for the first round, received $1,601.95 as refund. Then i purchased another round for $1,695.95 and received $1,439.98 as refund. Math is clear as day, and every time it is just escalating this to there and mam, what did you do with the gift cards issued…nothing, absolutely nothing Best Buy. If you check your records, then those gift cards remain unused. It has been 2 months, and Best Buy is still holding onto $485.96. And now this manager must be going on lunch, they hung up on me.
Posted
Hi, Jeannie. Thank you for bringing this to our attention regarding your LG Dryer (DLE8400WE) model. We understand your concern about dealing with defective appliances, financial issues, and poor customer service. We aim to provide high-quality products and exceptional services to ensure a smooth and seamless experience. Given the severity of the situation with the unit, ensure that you have detailed records of all transactions, communications, and photos of the damage. This documentation will be crucial for resolving your case. Please reach out to us on social media @LGUSSupport with all relevant details, including the issues with the appliances, any damaged property, and the financial discrepancies. We can assist you in navigating this situation and provide support. ^Juvy
MaxineL Posted
Dryer lint filter design is defective. Lint goes outside the filter on both sides and accumulates in the bottom of the filter opening. error message of blocked vent d80 appears after nearly every load. Photos show lint manually pulled out after just one load, and lint on either side of filter. I contacted LG, but they won't accept a complaint unless I pay for a duct cleaning and present a paid receipt. No problem with the duct. Problem is the machine.
Posted
Hi, Maxine. Thank you for sharing your experience with us. We understand your concern about the lint filter issue on your LG Dryer (DLE8400WE) model and the recurring "blocked vent" error. We really want to make sure our products meet your needs and expectations.
It seems like the lint filter design might not be catching all the lint, which could be causing it to build up in places it shouldn't. To start, we suggest checking that the lint filter is seated properly and cleaned out before each load. If you're still having trouble, take a look around the filter area to see if there's any extra lint blocking airflow. You can find more information at https://www.lg.com/us/support/help-library/lg-dryer-error-code-list--20152310891742.
Since this looks like it might be an internal issue with the machine rather than the duct, we’d love to help you out further! Just send us a private message on social media @LGUSSupport with some photos of the lint buildup and any other details you can share, and our team will be here to help you sort this out.
We're dedicated to making sure your dryer works just right for you. ^Juvy
SuzanneL Posted
Dryer was installed 9/10/22. It is now Jan 2024 only 16 months later and the dryer is basically garbage. Dryer drum cracked at the weld seam and is tearing clothes and is not usable due to it now being a fire hazard. Drum is still in the 3 year drum warranty but service shops want to charge close to $500 for the repair. Not worth it so time to purchase another. Of course LG is the highest rated dryer so will be purchasing an extended warranty on the next one. So disappointed
This review is from LG - 7.3 Cu. Ft. Smart Electric Dryer with EasyLoad Door - White
Posted
Hi, SuzanneL. Thank you for taking the time to share your experience with the LG Dryer (DLE7400WE) model. We strive to provide reliable and durable appliances, and we regret that your dryer has experienced a drum crack within such a short period of time and as well as the unexpected cost of repair. We understand your decision to purchase an extended warranty for your next dryer, and we want to assure you that we value your loyalty. If there's anything else we can do to assist you during this time, please reach out to us on social media @LGUSSupport so we can help you further. We are here to ensure your continued satisfaction and provide any support you may need. ^Juvy
Dusty Posted
Customer Service was terrible. The item was terrible and made noises and was brand new. Had to be returned to store when given the chance to make it up to me because Customer Service was absolutely zero I will not buy anything from Best Buy. I went to Lowe’s and got a great deal on a washer and dryer and I’m very happy with it and the customer service was great. It’s unfortunate but Best Buy is not the best place to shop the way I was treated. I will not step foot in the store again. I was threatened with the police to be called only for asking where the replacement items were and why they didn’t show up in the window. They provided to me by a guy named Alex.
Posted
Hi, Dusty. Thank you for sharing your experience with us. We understand the importance of having a smooth process when purchasing and using your LG Dryer (DLE8400WE) model. To resolve the noise issues you faced with your unit, we suggest this check for future reference: Ensure the dryer is perfectly level and that all four leveling feet are in firm contact with the floor. Additionally, check that the shipping bolts (if applicable) and all internal packaging materials were completely removed, as these can cause significant vibration and thumping noises during operation. For more guidance, visit https://www.lg.com/us/support/help-library/lg-dryer-noise-from-the-dryer--20154774023458. We’d like to take a closer look into your experience and assist you further. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
SylviaJ Posted
I bought the set end of February and the filter cartridge has been broken for about a month now in the dryer. Best Buy and LG seem to not know who should repair it or get my address correct even though three purchases before this have managed to make it to my new address but the techs are being sent to an old address. I’m so over this whole mess!
This review is from LG - 7.3 Cu. Ft. Smart Electric Dryer with EasyLoad Door - Matte Black
Posted
Hi, Sylvia. Thank you for reaching out to us. We understand the importance of having a functional dryer and receiving a seamless service experience. To ensure your dryer runs safely while awaiting a replacement part, keep the lint filter area free of debris that may have bypassed the broken cartridge. Use a vacuum hose attachment to clean the internal housing of the filter. Operating the dryer with a faulty filter can cause lint buildup in the vent duct, so it’s advisable to check the exterior vent hood for proper airflow. For more guidance, visit https://www.youtube.com/watch?v=GVQRkRHw6t8. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
FrankK Posted
I would definitely NOT recommend this dryer DLE8400WE to anyone. The only drying option that you can adjust the temperature is quick dry, this is not acceptable. I don't agree with the default temperature settings with the different drying options. Sometimes I have to clean the lint filter twice in one drying cycle. The wash is never dry on the first try. The lint filter does clean easily and the capacity is great. Very frustrated with this dryer. The comparable LG washer is OK as you can adjust the temperatures.
Posted
Hi, Frank. Thank you for taking the time to share your experience with the LG Dryer (DLE8400WE) model. We understand how important flexibility and performance are when it comes to drying your laundry efficiently. This model was designed with preset drying cycles to optimize fabric care and energy usage, which is why temperature adjustments are limited on certain cycles. However, for more control, we suggest using the “Manual Dry” cycles like Timed Dry or Quick Dry, where you can manually select your preferred temperature level—this is especially useful for items needing more specific heat settings.
If clothes are not drying fully on the first attempt, we recommend reducing load size, ensuring the exhaust duct is clear of buildup, and selecting a higher dryness level (such as “More Dry”) if not already doing so. Also, having to clean the lint filter more than once per cycle can sometimes indicate airflow restriction in the venting, so a quick inspection of the full duct system may improve overall drying performance. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.
Please reach out to us in a private message on social media @LGUSSupport so we can walk through further solutions together. We want to help you get the most out of your LG dryer. ^Juvy
Morris Posted
Purchased and had the dryer delivered in Jan 2025. June 2025, yes less than 6 months, the dryer started to make a grinding noise and had a horrible odor. Contacted LG for warranty service. On the date of the service, the tech contracted me 4 hours before my appointment asking if he could come now. I informed the technician I was unavailable until about a hour before the scheduled time frame. The technician never came and didn't answer phone calls or text. When I contacted LG, they gave me the run around. I would highly recommended you consider a different dryer and especially company. I have multiple (9) LG products in my house. LG will not get a tenth product.
Posted
Hello there, Morris. Thank you for sharing your experience with us. We understand your inquiry regarding the grinding noise and odor you're encountering with your DLE8400WE dryer, and your feedback about the service experience. This is not the typical performance or service we aim for.
A grinding noise in a dryer can sometimes be caused by issues with the drum rollers, idler pulley, or drive belt. An odor can sometimes be related to lint buildup in the exhaust vent or around the heating element. As a first step, we recommend checking your lint filter and cleaning it thoroughly. Also, ensure your dryer's exhaust vent is clear and not obstructed.
https://www.bestbuy.com/site/lg-7-3-cu-ft-smart-electric-dryer-with-easyload-door-alpine-white/6573554.p?skuId=6573554
Your feedback is important, and we'd like to assist you further with this. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
abrothers Posted
LG should be ashamed this poor product . Best Buy poor arrive on resolving issue . Lost an over 19 year loyal customer . Family who all have own cards no longer will be patronizing you business due to poor service and poorly handled resolution to purchase last week with 2 delivered bad units , wasted time, inconvenience and waste of money . New home with no functioning dryer going on week 3 . Best Buy ended 19 year loyal customer relationship over $50-60 difference on product replacement they did not want to comp after providing bad product . Then tried to offer lesser model replacement that’s was not even in same status of current model purchase . Slap in face they wanted Giftcard back recieved on purchase since I returned the items due to non functioning ?? Who does this distasteful type of business. What happen to Best Buy when did this poor customer service begin. No longer customer and will not be buying anything moving fwd. please come pick up your lemon products per request multiple times so I call another company to bring me working items . Once you refund my money back to my Best Buy card , I will be paying off the refrigerator in this order as well and will NOT UsE This Best Buy card EVER again due to poor treatment of loyal customer.
Posted
Hi, there. Thank you for sharing your feedback on your LG Dryer (DLE8400WE) model. We understand the importance of receiving timely and effective assistance, especially when facing appliance issues. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. First, we recommend reaching out to our support team to discuss your situation further and explore any available options for resolution. If you haven’t already, you can try contacting LG Customer Service directly for assistance with product returns and refunds.
Please send us a private message on social media @LGUSSupport, and our team will be ready to help you navigate this process. We’re here to ensure that you receive the support you need, and we appreciate your patience as we work towards a solution. Your satisfaction is important to us. ^Juvy
Jayy Posted
Ive had this dryer for close to a year now and it is terrible. The sensor always thinks my clothes is dry so it turns it off after 10 or 15 minutes. So when I go check on the laundry load it is still soaking wet! I end up drying it 3 to 4 times on the timed dry setting and it is still doing the same thing. Dont waste your money on the sensor dry products, opt for something cheaper that doesnt have aol this extra nonsense!
This review is from LG - 7.3 Cu. Ft. Smart Electric Dryer with EasyLoad Door - Graphite Steel
Posted
Hi, Jayy. Thank you for taking the time to share your experience with the LG Dryer (DLE7400VE) model. We apologize for the inconvenience and frustration you have encountered with the sensor dry feature.
We understand how important it is to have a dryer that effectively dries your clothes, and we apologize for the issues you have faced with the sensor not accurately detecting the dryness of your laundry. For basic troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/why-is-my-lg-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634. If you find that the issue persists after following the provided instructions on the link, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
ChrisN Posted
This dryer is pretty to look at but it is awful at drying! I continue to get error messages about my vent needing to be cleaned and it stops drying. My vents are clean as a whistle as confirmed by the dryer vent company more than once. Super disappointing and frustrating! If you want your items to dry without having to continually walk in and turn the dryer back on, DO NOT BUY THIS ONE!
This review is from LG - 7.3 Cu. Ft. Smart Electric Dryer with EasyLoad Door - Matte Black
Posted
Hi, Chris. Thanks so much for sharing your experience. We value your feedback and want to help make things better.
We understand how important it is for your LG Dryer (DLE8400BE) model to perform reliably. If you keep getting “Check Vent” alerts after cleaning the vents, check the internal lint filter and ensure the ductwork is rigid or semi-rigid metal. Flexible foil or plastic ducts may restrict airflow and activate the sensor, even if external vents are clear. Additionally, ensure the dryer has minimal bends in the duct path for better performance. For more information, visit https://www.youtube.com/watch?v=Di3tBysybNk. If you’d like us to take a closer look or need further assistance, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
FreezerToFridgeToFreezer Posted
This dryer gave me problems within 1 month of purchase. I just had my vents cleaned 2 months prior and I kept getting an error, stating the dryer's vents were clogged/dirty. I tried to call customer service and they kept insisting it was the vent or lint trap. I was also having problems with the matching washer, so I was more focused on that when I called customer service. After 1 year the dryer lint trap screen broke. This is probably due to the poor design of having to open and close the screen (it folds open). This could cause the dryer vents to get clogged quickly and cause a potential fire hazard. Just based on the customer service I had with this dryer and matching washer, I would recommend skipping this model and probably LG altogether.
This review is from LG - 7.3 Cu. Ft. Smart Electric Dryer with EasyLoad Door - Matte Black
Posted
Hello there. Thank you for sharing your experience with us. We understand your inquiry and concern regarding the error code you received, which suggested a clogged vent, and the recent breakage of the lint trap screen on your LG 7.3 Cu. Ft. Smart Electric Dryer with EasyLoad Door in Matte Black. Your feedback about the design and the previous customer service experience is important, and we understand your inquiry.
To address the broken lint screen, we want to assist you with finding the correct replacement part to ensure safe and efficient operation of your dryer. Using a damaged lint screen can indeed impact performance and potentially be a hazard.
https://www.bestbuy.com/product/lg-7-3-cu-ft-smart-electric-dryer-with-easyload-door-matte-black/JJ8VPZQZT7
For further assistance, to help you find the correct part number for the lint screen, and for any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo
JulieB Posted
3 different dryers were delivered. First two times the drum made ominous metal on metal sounds. The third one they left makes a rhythmic sandpaper noise as the drum rotates. It's definitely louder than my older LG dryer (wish I had kept it, but was under the impression that this model would be an upgrade- it's not). But since this model is no longer in their inventory, I am told this is as good as it gets. Throw in the absolute debacle of BestBuy's horrendous process of customer service resolution and accountability, missing days from work for scheduled deliveries that didn't happen, having to drive to the store to get information about the situation, or waiting for promises for calls back that never occurred, repeated false info from their call center, missing personal time, and overall disappointing product in the end- it simply wasn't worth it. Just don't.
This review is from LG - 7.3 Cu. Ft. Smart Electric Dryer with EasyLoad Door - White
Posted
Hi, Julie. Thank you for sharing your detailed experience with the LG Dryer (DLE7400WE) model. We completely understand your concern about dealing with multiple delivery issues and ongoing noise problems, especially when you were expecting an upgrade. We strive to provide high-quality products and exceptional services to ensure a smooth experience.
To start, we recommend checking to ensure that the dryer is level on the ground. Sometimes, uneven placement can cause unusual sounds during operation. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-common-noises-during-the-dry-cycle--20153081341056. If the problem persists after that, please send us a private message on social media @LGUSSupport. Our team will be more than happy to explore additional troubleshooting steps and options for you.
We appreciate your patience and want to ensure that you receive the support you deserve. ^Juvy
NotSatisfied Posted
I will never buy another LG appliance in my life time. After a 1yr & 1 month the dryer stopped working. I paid $865.99 for the dryer, unfortunately I didn’t purchase the warranty from Best Buy nor LG. The sensor keeps sounding off telling me to change the filter and will not stop until I unplug it. LG told me that Best Buy installed the wrong vent hose, Best Buy came out & changed it to a Rigid vent hose & it’s still not working. I’m getting the run around from LG, the last person I spoke with today said that it could take over 30 days before a 3rd party could fix it or LG replace it. DON’T WAIST YOUR MONEY
This review is from LG - 7.3 Cu. Ft. Smart Electric Dryer with EasyLoad Door - Graphite Steel
Posted
Hi, there. Thank you for sharing your experience with your LG Dryer (DLE7400VE) model. We understand your concern about encountering issues shortly after the warranty period ends. we strive to provide reliable, high-quality products that exceed our customer's needs and expectations. For the sensor alert, we recommend ensuring that the lint filter and exhaust ducts are thoroughly cleaned, as blockages can trigger the filter alarm and affect performance. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dryer-how-to-perform-dryer-maintenance--1428690638456.
We value your feedback and want to ensure your concerns are resolved. Please send us a private message on social media @LGUSSupport so our team can review your case, provide additional troubleshooting, and explore potential solutions. We’re committed to assisting you and appreciate your patience. ^Juvy
Brandi Posted
Wouldn't recoomend this washer and dryer set to my worse enemy. LG has the worse customer service. They also make You use them for the repair for the first year even if you buy Best Buy's warranty. Then the presidential team of LG is a joke. PORCHA Is terrible. I hope someone of importance see this and understands how terrible of customer service is. I have provided videos of the machine not working and they still refuse to address the issue.
Posted
Hi there, Brandi. Thank you for sharing your experience with us. We understand that the LG - 7.3 Cu. Ft. Smart Electric Dryer and its matching washer set have not met your expectations. We understand your inquiry and the frustration regarding the service process, including the specifics about the warranty coverage during the first year and your interactions with our support teams. Your detailed feedback is extremely important to us, and we appreciate you bringing these serious concerns to our attention.
We are dedicated to providing both innovative, high-quality appliances and exceptional customer support, and we want to ensure every customer interaction reflects that commitment. We are focused on reviewing all aspects of the service journey you described to better understand the challenges you've faced with your unit not working and the subsequent communication regarding the provided videos. We want to ensure your issues are fully addressed and resolved with the care you deserve.
https://www.bestbuy.com/product/lg-7-3-cu-ft-smart-electric-dryer-with-easyload-door-alpine-white/JJ8VPZQZTV
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo
Matt Posted
Not happy with this dryer. Shortly after purchasing the dryer it now makes a terrible buzzing noise when it’s first started (after being cold) every time we use it. Had service tech come out was told it’s just something we have to live with which in my option is not right. For what we paid this dryer should not be making this noise and most likely it will break soon due to the noise it’s making I’m sure. Of course we are out of our exchange window too. I’ve purchased many major appliances from Best Buy and it’s a bummer that we have to “live” with a dryer that clearly has an issue!
This review is from LG - 7.3 Cu. Ft. Smart Electric Dryer with EasyLoad Door - White
Posted
Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Customer2024 Posted
Bought this less than a year ago, and it worked beautifully, until one of its chips failed. LG promptly sent a technician, who said the part was on backorder. LG’s customer service is terrible—I’ve just learned this now—and their draconian policies mean that I may have to wait 30+ days before they can sort out a solution. This is because it is under manufacturer’s warranty, and the additional Geek Squad support cannot be used. What an awful limbo to be stuck in. Buyer beware of anything from LG. Terrible customer service, no way to speak with an empowered manager. Look elsewhere for more reliable products and service
This review is from LG - 7.3 Cu. Ft. Smart Electric Dryer with EasyLoad Door - Graphite Steel
Posted
Hi, there. Thank you for sharing your feedback on your LG Dryer (DLE7400VE) model. We understand how crucial it is to receive timely and effective assistance, especially when facing issues with our appliances. Our goal is to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
GrantB Posted
We are exactly 1 day past our 1 year warrenty and the door believes it's not closed when it is. We have to hold the door shut to get the dryer to start. Then it stops mid run after 2-10 min thinknig the door is open. Amazing how this issue happens the day after our warrnety expires and they want to charge us $401 for a technician to come out to try and fix it. Unbelievable. The same thing happened with our LG Fridge, luckily we got a technician out the day before the warrenty expired. I am extremely dissapointed.
This review is from LG - 7.3 Cu. Ft. Smart Electric Dryer with EasyLoad Door - White
Posted
Hi, Grant. Thank you for sharing your experience with us. We understand the frustration of dealing with the door issue on your LG dryer model DLE7400WE. To address this, please check if the door latch and hinges are clean and free of any obstructions. If these steps don't resolve the problem, please send us a private message on our social media platform via @LGUSSupport. Our team will work with you to explore potential solutions and options to resolve the issue efficiently. We appreciate your patience and look forward to assisting you. ^Sam
Jenn2945 Posted
I bought the washer and dryer to match. You can see my review on how much I disliked the washer. Things from the washer came out so deeply wrinkled. My hope was that the dryer would be able to tackle those wrinkles. Not only did the clothes stay super wrinkled even if I shook them out before putting them in, but anything with a string (hoody, sweat pants, etc) or long pants tied into an insane, knotted ball of clothing. With a family of four, I have done laundry pretty much every day of my life for the last 20 years, and have never had an experience like this with a previous washer dryer. Returned it and the difference husband night and day!
This review is from LG - 7.3 Cu. Ft. Smart Electric Dryer with EasyLoad Door - White
Posted
Hey there, Jenn. We appreciate all feedback. Thank you for bringing this to our attention. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. This will be considered for our continuous improvement. ~Anthony
Cengiz Posted
The appliances I purchased from Best Buy were supposed to be delivered today, but they didn’t arrive. Now they’re saying they will be delivered on February 4th. The appliances that were supposed to be delivered on January 28-29 are delayed, and on top of that, they casually tell me I can cancel if I want. I planned my moving date and everything based on this delivery. Do not rely on Best Buy’s delivery service!
Posted
Hi, Cengiz. Thank you for sharing your experience with the LG Dryer (DLE8400WE) model. We understand your concern about delayed delivery, especially when you’ve planned everything around it. We strive to provide excellent services to ensure a smooth experience. We recommend contacting Best Buy customer service at 888-237-8289 to confirm the delivery details and, if needed, explore any alternatives for expedited service.
In the meantime, if there’s anything we can assist you with regarding your dryer or other appliances, please don’t hesitate to let us know. We want to ensure that your appliances arrive and perform perfectly when they do.
Feel free to send us a private message on social media @LGUSSupport, and we’ll be happy to help further. ^Juvy
Excellent Posted
order this dryer 1st one made scraping noise right away, replacement one made noise after 3rd use, got a 3rd dryer came in damaged not happy!!!! It was damaged to the point where if I were delivering it, I would have never taken it off the truck!!!!
Posted
Hi, there. Thank you for sharing your feedback with us. We understand your experience with the scraping noise and damage to the LG Dryer (DLE8400WE) model you received. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
Sometimes, that scraping noise in a dryer can be from a little something stuck in there, like a coin or a paper clip, caught in the drum or the lint filter. If you could take a quick look at those areas, that might help pinpoint the issue. As for your third dryer that got damaged, we suggest you contact Best Buy customer service at 888-237-8289 to let them know about the situation.
If you need any more help, feel free to drop us a private message on social media @LGUSSupport. We're here and ready to help you find some solutions. ^Juvy