LG 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built In Intelligence White DLEX4000W

Customers are saying

Customers appreciate the 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence for its excellent drying performance, quiet operation, and ease of use. Many users highlight the effectiveness of the steam feature and the dryer's large capacity. The positive feedback consistently points to a superior user experience compared to previous dryers. While some find the price to be a significant investment, the overall overwhelmingly positive reviews suggest the dryer delivers on its promises.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

Sort by

Most Relevant

Page 1 Showing 0 of 0 reviews

Rated 2 out of 5 stars
Washer badly scratched at install
BestBuyInstallIssues Posted 4 years ago
Product works fine but the washer was badly scratched during the install.
I would recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - Black Steel
Unhelpful (2)
Report Comment
Brand response from LGAnswers
Posted 4 years ago
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Does not dry
BBuycustomer Posted 2 years ago
Switched to LG because LG rated #1. Huge Disappointment for such a cost. How are these rated so high??? Received twice - original new & replacement dryer. Gave replacement dryer a longer shot but does not dry. This 4000 model dryer does not dry! Forget using delicate cycle - does not dry. Load is not slightly damp - it is totally WET!! Have to reset cycle at least 5 times on any cycle even on sensor - no less than 2.5 - 3 hours to dry, even less than full load! Isn’t that the point of sensor?? My old broken dryer only took 45 min for full load to fully dry! Now I have to be on standby (who has time for that???) otherwise clothes stay wet & smell. Wish I could have my old dryer back!!! They make these to break at 10 years on purpose! But you cannot replace with like kind. My Mom’s is literally 50 years old and still runs, & dries better than this!! Was not expecting same but did expect more reliability for a much needed & costly appliance. New & improved does not mean work adequately!!!! Wish we consumers could demand actual working displays in showroom to test run before the hassle of two deliveries, lost weeks without ability to dry clothes and now stuck with much longer use times. Expected better!
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from LG Digital Customer Care
Posted 2 years ago
Hi there, Thank you for reaching us. I understand how frustrating it must be to experience these issues with your LG dryer, especially after choosing it based on its high ratings. It's disappointing when a product doesn't meet your expectations, and I apologize for the inconvenience this has caused you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Expensive to buy- Cheaply made
Elle2021 Posted 2 years ago
The dryer-DLEX4000 LG-white- is two years old. The white paint around the opening is all peeling off. It was suggested that for $30.00’s I can purchase from LG a touch up paint…that I can apply myself. I think this is a cheap product and do NOT. Recommend buying.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from LGAnswers
Posted 2 years ago
Thank you for contacting us regarding your concerns about your LG Stackable Smart Electric Dryer. It would be our pleasure to delve deeper into the issues you are facing and find out what steps we can take to address them. We need to switch to a different platform in order for you to receive immediate assistance. You can direct message us on Facebook or Twitter with the hashtag @LGUSSupport, including the model and serial numbers of the unit. It will be our pleasure to assist you. ~Rita <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
All the frills make the dryer not work properly
Jiffa Posted 5 years ago
Bought this dryer for all the frills and technology it boasts. Upon connecting and drying a wet load, the dryer keeps stopping with a flow sense error indicating clogged duct. Got professionals to clean the whole dryer exhaust duct work. Still the flow sense error persists. Removed the exhaust from the dryer and ran the cycle. Still gives a flow sense error. Went online to see what others have experienced and lo and behold hundreds of users have experienced the same issue. Bad design with an overly sensitive/malfunctioning sensor. First time buying an LG appliance. Will be the last.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from LGAnswers
Posted 5 years ago
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Overzealous Flow Sensor makes the dryer useless
Desensitized Posted 4 years ago
Bought this dryer because it was the latest version of our previous dryer which worked great for 8 years. This new dryer works fine and I wouldn't even be here were it not for the overly sensitive flow sensor. When the flow sensor detects an 80 or 90% blockage in the exhaust pathway, the dryer simply stops working. This is great except this dryer seems to have a very loose definition of 80%. The dryer exhaust for our home vents at the roof (a moronic design imo). I cleaned the dryer exhaust pathway all the way to the roof the week of purchase because the display kept reading d90. Now, 3 months later, the d80 sensor alert came on again. So, I cleaned the exhaust pathway, finding nothing. I re-ran the dryer and again the d80 sensor came on. Ugh... I would avoid this dryer.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from LGAnswers
Posted 4 years ago
We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Wasn't installed properly
lenny Posted 4 years ago
Doesn't dry as well as our old Samsung dryer. Selection panel is hard to read. Have to reset settings every time it's used. Crew that installed it did attached the back exhaust pipe. Called to find when someone could come and fix it and was told 3 weeks. Did it myself.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from LGAnswers
Posted 4 years ago
We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
TERRIBLE
KirstenA Posted 1 year ago
terrible machine - even worse customer service from LG - DO NOT buy - its doesn't dry and turns off half way through - has error codes - when talking to LG (best buy send to them direct) they are useless and try and make you pay to get it services/cleaned
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - Black Steel
Unhelpful (0)
Report Comment
Brand response from LG Digital Customer Care
Posted 1 year ago
Hi, Kirsten. Thank you for sharing your experience with the LG Dryer (DLEX4000B) model. We understand your concern about dealing with drying issues, error codes, and unhelpful customer service. We aim to offer top-notch products and great services to ensure a smooth experience. For the drying issue, we recommend checking the lint filter and venting system to ensure they’re clean and free of blockages, as this can significantly impact performance. For additional information, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. If error codes are displaying, those may provide insight into specific issues that need addressing. For quick guidance, visit https://www.lg.com/us/support/help-library/lg-dryer-error-code-list--20152310891742. For further assistance, please send us a private message on social media @LGUSSupport. We're committed to assisting you and ensuring you receive the support you need. We appreciate your patience and hope to improve your experience moving forward. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Already problems
BradleyC Posted 10 months ago
Had the dryer just stop with out warring. Then it says clean filter but nothing to clean out
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - Black Steel
Unhelpful (0)
Report Comment
Brand response from LG Digital Customer Care
Posted 10 months ago
Hi there, BradleyC. Thank you for sharing your experience with us. We understand that you're encountering an issue with your LG Dryer (DLEX4000B) where it stops unexpectedly and displays a "clean filter" notification without visible lint. We understand your inquiry.

The "CLEAN FILTER" indicator is designed as a reminder to check the lint filter before each use. To address this, please try removing the filter, opening it, cleaning it thoroughly, and then reinserting it securely in place. After reinserting, press the START/PAUSE button to begin the dry cycle.
LG Dryer - Check Filter Blinking Light - https://www.lg.com/us/support/help-library/lg-dryer-check-filter-blinking-light--1366647351588
If the issue persists or the dryer will not start, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Dryer lint sticks
MarcyD Posted 2 years ago
I do not recommend this dryer I had high hopes due to all the good reviews. After each load lint is stuck which requires it being picked out by hand. Also the dryer time can’t be easily customized outside what comes as standard drying time. I would have thought a dryer for this much money would be much better.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from LG Digital Customer Care
Posted 2 years ago
Hi, MarcyD. Thank you for sharing your experience with the LG Dryer (DLEX4000W) model. We apologize for any inconvenience caused by the lint sticking issue you have encountered. Our team is committed to providing high-quality products, and we appreciate your feedback as it helps us identify areas for improvement. For help, tips and guidance, you may visit this link: https://www.lg.com/us/support/help-library/lg-dryer-how-to-perform-dryer-maintenance-CT10000011-1428690638456. We understand your frustration with the limited customization options for drying time. We value your input and will take it into consideration for future enhancements. If you have any further questions or concerns, please reach out to us on social media @LGUSSupport so we can help you further. We are always eager to listen and improve our products and services to ensure your satisfaction. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Airflow Sensor failure
DolgormaaN Posted 2 years ago
Almost year of use, but airflow sensor shows d90 or d80. Cleaned everything machine and house vents, nothing works. A big piece of junk at the house for 1000$. LG should concentrate on making last long products, instead high technology failures. Before you buy, don’t get excited about the high technology advances, make sure the dryer last longer, and reliable.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from LGAnswers
Posted 2 years ago
Hey there. Thank you for taking the time to leave us a review. Having a wonderful experience is what matters to us and we'd like to ensure that you are heard in your concern. We rely on our customers like you to let us know what we're doing right and wrong. We want to continue to provide the best experience possible. If you need more assistance with your LG Dryer product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Jai. <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Should have went else where to purchase!
UnhappyCustomer Posted 2 years ago
After receiving my dryer and only uses it several times to receive an error Code D80 come one almost 15 times.. I only had it for 3 weeks and they said they can’t replace the dryer that they will send someone out to look at and have it fixed..
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - Black Steel
Unhelpful (0)
Report Comment
Brand response from LG Digital Customer Care
Posted 2 years ago
Hi, there. Thank you for sharing your experience with the LG Dryer (DLEX4000B) model. We're sorry to hear about the issues you've encountered with your unit. We strive to provide reliable, top-notch products and excellent customer service, ensuring a smooth and seamless experience. In the meantime, you may visit https://www.lg.com/us/support/help-library/lg-dryer-error-code-list--20152310891742#. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Don’t forget to order the stackable kit
Cindy Posted 2 years ago
Great washer/dryer set but very disappointed that a “stackable” set doesn’t come with the stacking kit nor tells you when you order it that you need to purchase it separately
I would recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from LG Digital Customer Care
Posted 1 year ago
Hi there! Thank you for sharing your feedback on the LG Dryer (DLEX4000W) model. We’re glad to hear you’re pleased with the performance, but we understand how frustrating it is when essential accessories, like the stacking kit, aren’t included or mentioned during the purchase. We strive to provide exceptional customer service and ensure our customers are well informed and supported throughout their purchase journey. We recommend checking with Best Buy customer service at 888-237-8289 to purchase the stacking kit or to see if they can assist with any promotions.

If you need further assistance or have any questions, please send us a private message on social media @LGUSSupport. We're here to help you get the most out of your washer/dryer set. We appreciate your patience as we work to improve your experience. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Noisy
ReviewTime Posted 1 year ago
Unit is noisy and sometimes requires 2 cycles to get the job done. Not loving it
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from LG Digital Customer Care
Posted 1 year ago
Hi there. Thank you for your feedback. We understand the concerns about the noise and performance of your LG dryer model DLEX400. For the noise issue, check if there are any objects stuck in the drum or if the dryer is level and properly installed. For performance, ensure the lint filter and venting system are clean and free of obstructions. If the issues persist, please send us a private message on our social media platform via @LGUSSupport. Our team will assist you with further troubleshooting and find a solution to improve your dryer’s performance. We appreciate your patience and are here to help. ^Sam <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Install by Geek Squad?
Test Posted 3 years ago
I think the issue maybe with the geek squad install but dryer is not drying clothes. Disappointing,
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - Black Steel
Unhelpful (0)
Report Comment
Brand response from LGAnswers
Posted 3 years ago
Thank you for taking this time to communicate with us about your concern. We'd love to know what happened, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Avoid
CSR2 Posted 4 years ago
This machine takes 2 cycles to dry. It is not good do not buy.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from LGAnswers
Posted 4 years ago
We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via Facebook @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Don't buy
Wothless Posted 4 years ago
The buzzer isnt loud enough Wish i had my old dryer back. Takes longer to dry.
No, I would not recommend this to a friend
Unhelpful (1)
Report Comment
Brand response from LGAnswers
Posted 4 years ago
We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Yeah, No
TheRW Posted 2 years ago
Loved my washer and dryer when I first got it. Did not realize it would require repair so soon after the warranty expired. Not only that but the repair costs are roughly half of what I paid for units when brand new AND the servicer still could not resolve the problem (roller/tumbling issue). On the surface, I like the options on both units. The dryer in particular has a very handy anti-bacterial setting and a steam clean setting, which I use somewhat regularly. It is clearly designed for maximum efficiency. The lint tray is easy to access and the filter is easy to clean - however cleaning the tray (where the filter sits) is a major challenge. Unless you have the right equipment or very small hands, cleaning the tray is a major chore. As with most dryers, the lint tray must be cleaned regularly. With this dryer in particular, you cannot afford to let ANY lint build. Not only does it impact performance, but the machine is designed to give you error messages if the air flow is constricted. Problem is you don't know where the contriction is since it can be any point between the lint screen inside the dryer to the vent outside of the house (in other words - a fire hazard). I'm moving on to another brand with my next purchase.
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - Black Steel
Unhelpful (0)
Report Comment
Brand response from LG Digital Customer Care
Posted 2 years ago
Hi there. Thank you so much for taking the time to review your experience with the LG dryer. We truly appreciate your feedback and want you to know that we value your opinion. We understand how frustrating it can be when appliances require repairs shortly after the warranty expires, and we apologize for any inconvenience this may have caused. We're glad to hear that you initially loved the options and features of our dryer, especially the anti-bacterial and steam-clean settings. We apologize for the challenges you faced with cleaning the tray where the filter sits. We're sorry to hear that you have decided to move on to another brand for your next purchase. We hope that you find the perfect dryer that meets all your needs and expectations. If there's anything else we can assist you with, please don't hesitate to reach out to us. Please send us a private message on Facebook or Twitter through @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products and customer service. ^Dan <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Clothes do not dry
TooBusy2DealWithThis Posted 4 years ago
It takes 2-3 extra drying cycles to dry as some are still damp, maybe the drying sensor is not working correctly. Definitely wasting my electricity.
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - Black Steel
Unhelpful (0)
Report Comment
Brand response from LGAnswers
Posted 4 years ago
We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via Facebook @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Page 1 0 of 0 reviews

Customers are saying

This summary was generated by AI based on customer reviews.

Sort by

Most Relevant

94%

would recommend to a friend

Skip to content Go to Product Search

Main Content

Rated 2 out of 5 stars
Washer badly scratched at install
BestBuyInstallIssues Posted 4 years ago
Product works fine but the washer was badly scratched during the install.
I would recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - Black Steel
Unhelpful (2)
Report Comment
Brand response from LGAnswers
Posted 4 years ago
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Does not dry
BBuycustomer Posted 2 years ago
Switched to LG because LG rated #1. Huge Disappointment for such a cost. How are these rated so high??? Received twice - original new & replacement dryer. Gave replacement dryer a longer shot but does not dry. This 4000 model dryer does not dry! Forget using delicate cycle - does not dry. Load is not slightly damp - it is totally WET!! Have to reset cycle at least 5 times on any cycle even on sensor - no less than 2.5 - 3 hours to dry, even less than full load! Isn’t that the point of sensor?? My old broken dryer only took 45 min for full load to fully dry! Now I have to be on standby (who has time for that???) otherwise clothes stay wet & smell. Wish I could have my old dryer back!!! They make these to break at 10 years on purpose! But you cannot replace with like kind. My Mom’s is literally 50 years old and still runs, & dries better than this!! Was not expecting same but did expect more reliability for a much needed & costly appliance. New & improved does not mean work adequately!!!! Wish we consumers could demand actual working displays in showroom to test run before the hassle of two deliveries, lost weeks without ability to dry clothes and now stuck with much longer use times. Expected better!
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from LG Digital Customer Care
Posted 2 years ago
Hi there, Thank you for reaching us. I understand how frustrating it must be to experience these issues with your LG dryer, especially after choosing it based on its high ratings. It's disappointing when a product doesn't meet your expectations, and I apologize for the inconvenience this has caused you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Expensive to buy- Cheaply made
Elle2021 Posted 2 years ago
The dryer-DLEX4000 LG-white- is two years old. The white paint around the opening is all peeling off. It was suggested that for $30.00’s I can purchase from LG a touch up paint…that I can apply myself. I think this is a cheap product and do NOT. Recommend buying.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from LGAnswers
Posted 2 years ago
Thank you for contacting us regarding your concerns about your LG Stackable Smart Electric Dryer. It would be our pleasure to delve deeper into the issues you are facing and find out what steps we can take to address them. We need to switch to a different platform in order for you to receive immediate assistance. You can direct message us on Facebook or Twitter with the hashtag @LGUSSupport, including the model and serial numbers of the unit. It will be our pleasure to assist you. ~Rita <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
All the frills make the dryer not work properly
Jiffa Posted 5 years ago
Bought this dryer for all the frills and technology it boasts. Upon connecting and drying a wet load, the dryer keeps stopping with a flow sense error indicating clogged duct. Got professionals to clean the whole dryer exhaust duct work. Still the flow sense error persists. Removed the exhaust from the dryer and ran the cycle. Still gives a flow sense error. Went online to see what others have experienced and lo and behold hundreds of users have experienced the same issue. Bad design with an overly sensitive/malfunctioning sensor. First time buying an LG appliance. Will be the last.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from LGAnswers
Posted 5 years ago
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Overzealous Flow Sensor makes the dryer useless
Desensitized Posted 4 years ago
Bought this dryer because it was the latest version of our previous dryer which worked great for 8 years. This new dryer works fine and I wouldn't even be here were it not for the overly sensitive flow sensor. When the flow sensor detects an 80 or 90% blockage in the exhaust pathway, the dryer simply stops working. This is great except this dryer seems to have a very loose definition of 80%. The dryer exhaust for our home vents at the roof (a moronic design imo). I cleaned the dryer exhaust pathway all the way to the roof the week of purchase because the display kept reading d90. Now, 3 months later, the d80 sensor alert came on again. So, I cleaned the exhaust pathway, finding nothing. I re-ran the dryer and again the d80 sensor came on. Ugh... I would avoid this dryer.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from LGAnswers
Posted 4 years ago
We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Wasn't installed properly
lenny Posted 4 years ago
Doesn't dry as well as our old Samsung dryer. Selection panel is hard to read. Have to reset settings every time it's used. Crew that installed it did attached the back exhaust pipe. Called to find when someone could come and fix it and was told 3 weeks. Did it myself.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from LGAnswers
Posted 4 years ago
We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
TERRIBLE
KirstenA Posted 1 year ago
terrible machine - even worse customer service from LG - DO NOT buy - its doesn't dry and turns off half way through - has error codes - when talking to LG (best buy send to them direct) they are useless and try and make you pay to get it services/cleaned
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - Black Steel
Unhelpful (0)
Report Comment
Brand response from LG Digital Customer Care
Posted 1 year ago
Hi, Kirsten. Thank you for sharing your experience with the LG Dryer (DLEX4000B) model. We understand your concern about dealing with drying issues, error codes, and unhelpful customer service. We aim to offer top-notch products and great services to ensure a smooth experience. For the drying issue, we recommend checking the lint filter and venting system to ensure they’re clean and free of blockages, as this can significantly impact performance. For additional information, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. If error codes are displaying, those may provide insight into specific issues that need addressing. For quick guidance, visit https://www.lg.com/us/support/help-library/lg-dryer-error-code-list--20152310891742. For further assistance, please send us a private message on social media @LGUSSupport. We're committed to assisting you and ensuring you receive the support you need. We appreciate your patience and hope to improve your experience moving forward. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Already problems
BradleyC Posted 10 months ago
Had the dryer just stop with out warring. Then it says clean filter but nothing to clean out
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - Black Steel
Unhelpful (0)
Report Comment
Brand response from LG Digital Customer Care
Posted 10 months ago
Hi there, BradleyC. Thank you for sharing your experience with us. We understand that you're encountering an issue with your LG Dryer (DLEX4000B) where it stops unexpectedly and displays a "clean filter" notification without visible lint. We understand your inquiry.

The "CLEAN FILTER" indicator is designed as a reminder to check the lint filter before each use. To address this, please try removing the filter, opening it, cleaning it thoroughly, and then reinserting it securely in place. After reinserting, press the START/PAUSE button to begin the dry cycle.
LG Dryer - Check Filter Blinking Light - https://www.lg.com/us/support/help-library/lg-dryer-check-filter-blinking-light--1366647351588
If the issue persists or the dryer will not start, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Dryer lint sticks
MarcyD Posted 2 years ago
I do not recommend this dryer I had high hopes due to all the good reviews. After each load lint is stuck which requires it being picked out by hand. Also the dryer time can’t be easily customized outside what comes as standard drying time. I would have thought a dryer for this much money would be much better.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from LG Digital Customer Care
Posted 2 years ago
Hi, MarcyD. Thank you for sharing your experience with the LG Dryer (DLEX4000W) model. We apologize for any inconvenience caused by the lint sticking issue you have encountered. Our team is committed to providing high-quality products, and we appreciate your feedback as it helps us identify areas for improvement. For help, tips and guidance, you may visit this link: https://www.lg.com/us/support/help-library/lg-dryer-how-to-perform-dryer-maintenance-CT10000011-1428690638456. We understand your frustration with the limited customization options for drying time. We value your input and will take it into consideration for future enhancements. If you have any further questions or concerns, please reach out to us on social media @LGUSSupport so we can help you further. We are always eager to listen and improve our products and services to ensure your satisfaction. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Airflow Sensor failure
DolgormaaN Posted 2 years ago
Almost year of use, but airflow sensor shows d90 or d80. Cleaned everything machine and house vents, nothing works. A big piece of junk at the house for 1000$. LG should concentrate on making last long products, instead high technology failures. Before you buy, don’t get excited about the high technology advances, make sure the dryer last longer, and reliable.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from LGAnswers
Posted 2 years ago
Hey there. Thank you for taking the time to leave us a review. Having a wonderful experience is what matters to us and we'd like to ensure that you are heard in your concern. We rely on our customers like you to let us know what we're doing right and wrong. We want to continue to provide the best experience possible. If you need more assistance with your LG Dryer product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Jai. <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Should have went else where to purchase!
UnhappyCustomer Posted 2 years ago
After receiving my dryer and only uses it several times to receive an error Code D80 come one almost 15 times.. I only had it for 3 weeks and they said they can’t replace the dryer that they will send someone out to look at and have it fixed..
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - Black Steel
Unhelpful (0)
Report Comment
Brand response from LG Digital Customer Care
Posted 2 years ago
Hi, there. Thank you for sharing your experience with the LG Dryer (DLEX4000B) model. We're sorry to hear about the issues you've encountered with your unit. We strive to provide reliable, top-notch products and excellent customer service, ensuring a smooth and seamless experience. In the meantime, you may visit https://www.lg.com/us/support/help-library/lg-dryer-error-code-list--20152310891742#. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Don’t forget to order the stackable kit
Cindy Posted 2 years ago
Great washer/dryer set but very disappointed that a “stackable” set doesn’t come with the stacking kit nor tells you when you order it that you need to purchase it separately
I would recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from LG Digital Customer Care
Posted 1 year ago
Hi there! Thank you for sharing your feedback on the LG Dryer (DLEX4000W) model. We’re glad to hear you’re pleased with the performance, but we understand how frustrating it is when essential accessories, like the stacking kit, aren’t included or mentioned during the purchase. We strive to provide exceptional customer service and ensure our customers are well informed and supported throughout their purchase journey. We recommend checking with Best Buy customer service at 888-237-8289 to purchase the stacking kit or to see if they can assist with any promotions.

If you need further assistance or have any questions, please send us a private message on social media @LGUSSupport. We're here to help you get the most out of your washer/dryer set. We appreciate your patience as we work to improve your experience. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Noisy
ReviewTime Posted 1 year ago
Unit is noisy and sometimes requires 2 cycles to get the job done. Not loving it
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from LG Digital Customer Care
Posted 1 year ago
Hi there. Thank you for your feedback. We understand the concerns about the noise and performance of your LG dryer model DLEX400. For the noise issue, check if there are any objects stuck in the drum or if the dryer is level and properly installed. For performance, ensure the lint filter and venting system are clean and free of obstructions. If the issues persist, please send us a private message on our social media platform via @LGUSSupport. Our team will assist you with further troubleshooting and find a solution to improve your dryer’s performance. We appreciate your patience and are here to help. ^Sam <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Install by Geek Squad?
Test Posted 3 years ago
I think the issue maybe with the geek squad install but dryer is not drying clothes. Disappointing,
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - Black Steel
Unhelpful (0)
Report Comment
Brand response from LGAnswers
Posted 3 years ago
Thank you for taking this time to communicate with us about your concern. We'd love to know what happened, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Avoid
CSR2 Posted 4 years ago
This machine takes 2 cycles to dry. It is not good do not buy.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from LGAnswers
Posted 4 years ago
We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via Facebook @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Don't buy
Wothless Posted 4 years ago
The buzzer isnt loud enough Wish i had my old dryer back. Takes longer to dry.
No, I would not recommend this to a friend
Unhelpful (1)
Report Comment
Brand response from LGAnswers
Posted 4 years ago
We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Yeah, No
TheRW Posted 2 years ago
Loved my washer and dryer when I first got it. Did not realize it would require repair so soon after the warranty expired. Not only that but the repair costs are roughly half of what I paid for units when brand new AND the servicer still could not resolve the problem (roller/tumbling issue). On the surface, I like the options on both units. The dryer in particular has a very handy anti-bacterial setting and a steam clean setting, which I use somewhat regularly. It is clearly designed for maximum efficiency. The lint tray is easy to access and the filter is easy to clean - however cleaning the tray (where the filter sits) is a major challenge. Unless you have the right equipment or very small hands, cleaning the tray is a major chore. As with most dryers, the lint tray must be cleaned regularly. With this dryer in particular, you cannot afford to let ANY lint build. Not only does it impact performance, but the machine is designed to give you error messages if the air flow is constricted. Problem is you don't know where the contriction is since it can be any point between the lint screen inside the dryer to the vent outside of the house (in other words - a fire hazard). I'm moving on to another brand with my next purchase.
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - Black Steel
Unhelpful (0)
Report Comment
Brand response from LG Digital Customer Care
Posted 2 years ago
Hi there. Thank you so much for taking the time to review your experience with the LG dryer. We truly appreciate your feedback and want you to know that we value your opinion. We understand how frustrating it can be when appliances require repairs shortly after the warranty expires, and we apologize for any inconvenience this may have caused. We're glad to hear that you initially loved the options and features of our dryer, especially the anti-bacterial and steam-clean settings. We apologize for the challenges you faced with cleaning the tray where the filter sits. We're sorry to hear that you have decided to move on to another brand for your next purchase. We hope that you find the perfect dryer that meets all your needs and expectations. If there's anything else we can assist you with, please don't hesitate to reach out to us. Please send us a private message on Facebook or Twitter through @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products and customer service. ^Dan <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Clothes do not dry
TooBusy2DealWithThis Posted 4 years ago
It takes 2-3 extra drying cycles to dry as some are still damp, maybe the drying sensor is not working correctly. Definitely wasting my electricity.
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - Black Steel
Unhelpful (0)
Report Comment
Brand response from LGAnswers
Posted 4 years ago
We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via Facebook @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Page 1 0 of 0 reviews

Memorial Day Deal

Save $300

$1,199.99

Washer badly scratched at install

BestBuyInstallIssues Posted 4 years ago

Product works fine but the washer was badly scratched during the install.

I would recommend this to a friend

This review is from LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - Black Steel

Unhelpful (2)

ReportComment

Brand response from LGAnswers

Posted 4 years ago

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Does not dry

BBuycustomer Posted 2 years ago

Switched to LG because LG rated #1. Huge Disappointment for such a cost. How are these rated so high??? Received twice - original new & replacement dryer. Gave replacement dryer a longer shot but does not dry. This 4000 model dryer does not dry! Forget using delicate cycle - does not dry. Load is not slightly damp - it is totally WET!! Have to reset cycle at least 5 times on any cycle even on sensor - no less than 2.5 - 3 hours to dry, even less than full load! Isn’t that the point of sensor?? My old broken dryer only took 45 min for full load to fully dry! Now I have to be on standby (who has time for that???) otherwise clothes stay wet & smell. Wish I could have my old dryer back!!! They make these to break at 10 years on purpose! But you cannot replace with like kind. My Mom’s is literally 50 years old and still runs, & dries better than this!! Was not expecting same but did expect more reliability for a much needed & costly appliance. New & improved does not mean work adequately!!!! Wish we consumers could demand actual working displays in showroom to test run before the hassle of two deliveries, lost weeks without ability to dry clothes and now stuck with much longer use times. Expected better!

No, I would not recommend this to a friend

Unhelpful (0)

Brand response from LG Digital Customer Care

Posted 2 years ago

Hi there, Thank you for reaching us. I understand how frustrating it must be to experience these issues with your LG dryer, especially after choosing it based on its high ratings. It's disappointing when a product doesn't meet your expectations, and I apologize for the inconvenience this has caused you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Expensive to buy- Cheaply made

Elle2021 Posted 2 years ago

The dryer-DLEX4000 LG-white- is two years old. The white paint around the opening is all peeling off. It was suggested that for $30.00’s I can purchase from LG a touch up paint…that I can apply myself. I think this is a cheap product and do NOT. Recommend buying.

Thank you for contacting us regarding your concerns about your LG Stackable Smart Electric Dryer. It would be our pleasure to delve deeper into the issues you are facing and find out what steps we can take to address them. We need to switch to a different platform in order for you to receive immediate assistance. You can direct message us on Facebook or Twitter with the hashtag @LGUSSupport, including the model and serial numbers of the unit. It will be our pleasure to assist you. ~Rita <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

All the frills make the dryer not work properly

Jiffa Posted 5 years ago

Bought this dryer for all the frills and technology it boasts. Upon connecting and drying a wet load, the dryer keeps stopping with a flow sense error indicating clogged duct. Got professionals to clean the whole dryer exhaust duct work. Still the flow sense error persists. Removed the exhaust from the dryer and ran the cycle. Still gives a flow sense error. Went online to see what others have experienced and lo and behold hundreds of users have experienced the same issue. Bad design with an overly sensitive/malfunctioning sensor. First time buying an LG appliance. Will be the last.

Posted 5 years ago

We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Overzealous Flow Sensor makes the dryer useless

Desensitized Posted 4 years ago

Bought this dryer because it was the latest version of our previous dryer which worked great for 8 years. This new dryer works fine and I wouldn't even be here were it not for the overly sensitive flow sensor. When the flow sensor detects an 80 or 90% blockage in the exhaust pathway, the dryer simply stops working. This is great except this dryer seems to have a very loose definition of 80%. The dryer exhaust for our home vents at the roof (a moronic design imo). I cleaned the dryer exhaust pathway all the way to the roof the week of purchase because the display kept reading d90. Now, 3 months later, the d80 sensor alert came on again. So, I cleaned the exhaust pathway, finding nothing. I re-ran the dryer and again the d80 sensor came on. Ugh... I would avoid this dryer.

We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Wasn't installed properly

lenny Posted 4 years ago

Doesn't dry as well as our old Samsung dryer. Selection panel is hard to read. Have to reset settings every time it's used. Crew that installed it did attached the back exhaust pipe. Called to find when someone could come and fix it and was told 3 weeks. Did it myself.

We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

TERRIBLE

KirstenA Posted 1 year ago

terrible machine - even worse customer service from LG - DO NOT buy - its doesn't dry and turns off half way through - has error codes - when talking to LG (best buy send to them direct) they are useless and try and make you pay to get it services/cleaned

Posted 1 year ago

Hi, Kirsten. Thank you for sharing your experience with the LG Dryer (DLEX4000B) model. We understand your concern about dealing with drying issues, error codes, and unhelpful customer service. We aim to offer top-notch products and great services to ensure a smooth experience. For the drying issue, we recommend checking the lint filter and venting system to ensure they’re clean and free of blockages, as this can significantly impact performance. For additional information, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. If error codes are displaying, those may provide insight into specific issues that need addressing. For quick guidance, visit https://www.lg.com/us/support/help-library/lg-dryer-error-code-list--20152310891742. For further assistance, please send us a private message on social media @LGUSSupport. We're committed to assisting you and ensuring you receive the support you need. We appreciate your patience and hope to improve your experience moving forward. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Already problems

BradleyC Posted 10 months ago

Had the dryer just stop with out warring. Then it says clean filter but nothing to clean out

Posted 10 months ago

Hi there, BradleyC. Thank you for sharing your experience with us. We understand that you're encountering an issue with your LG Dryer (DLEX4000B) where it stops unexpectedly and displays a "clean filter" notification without visible lint. We understand your inquiry.

The "CLEAN FILTER" indicator is designed as a reminder to check the lint filter before each use. To address this, please try removing the filter, opening it, cleaning it thoroughly, and then reinserting it securely in place. After reinserting, press the START/PAUSE button to begin the dry cycle.
LG Dryer - Check Filter Blinking Light - https://www.lg.com/us/support/help-library/lg-dryer-check-filter-blinking-light--1366647351588
If the issue persists or the dryer will not start, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Dryer lint sticks

MarcyD Posted 2 years ago

I do not recommend this dryer I had high hopes due to all the good reviews. After each load lint is stuck which requires it being picked out by hand. Also the dryer time can’t be easily customized outside what comes as standard drying time. I would have thought a dryer for this much money would be much better.

Hi, MarcyD. Thank you for sharing your experience with the LG Dryer (DLEX4000W) model. We apologize for any inconvenience caused by the lint sticking issue you have encountered. Our team is committed to providing high-quality products, and we appreciate your feedback as it helps us identify areas for improvement. For help, tips and guidance, you may visit this link: https://www.lg.com/us/support/help-library/lg-dryer-how-to-perform-dryer-maintenance-CT10000011-1428690638456. We understand your frustration with the limited customization options for drying time. We value your input and will take it into consideration for future enhancements. If you have any further questions or concerns, please reach out to us on social media @LGUSSupport so we can help you further. We are always eager to listen and improve our products and services to ensure your satisfaction. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Airflow Sensor failure

DolgormaaN Posted 2 years ago

Almost year of use, but airflow sensor shows d90 or d80. Cleaned everything machine and house vents, nothing works. A big piece of junk at the house for 1000$. LG should concentrate on making last long products, instead high technology failures. Before you buy, don’t get excited about the high technology advances, make sure the dryer last longer, and reliable.

Hey there. Thank you for taking the time to leave us a review. Having a wonderful experience is what matters to us and we'd like to ensure that you are heard in your concern. We rely on our customers like you to let us know what we're doing right and wrong. We want to continue to provide the best experience possible. If you need more assistance with your LG Dryer product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Jai. <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Should have went else where to purchase!

UnhappyCustomer Posted 2 years ago

After receiving my dryer and only uses it several times to receive an error Code D80 come one almost 15 times.. I only had it for 3 weeks and they said they can’t replace the dryer that they will send someone out to look at and have it fixed..

Hi, there. Thank you for sharing your experience with the LG Dryer (DLEX4000B) model. We're sorry to hear about the issues you've encountered with your unit. We strive to provide reliable, top-notch products and excellent customer service, ensuring a smooth and seamless experience. In the meantime, you may visit https://www.lg.com/us/support/help-library/lg-dryer-error-code-list--20152310891742#. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Don’t forget to order the stackable kit

Cindy Posted 2 years ago

Great washer/dryer set but very disappointed that a “stackable” set doesn’t come with the stacking kit nor tells you when you order it that you need to purchase it separately

Hi there! Thank you for sharing your feedback on the LG Dryer (DLEX4000W) model. We’re glad to hear you’re pleased with the performance, but we understand how frustrating it is when essential accessories, like the stacking kit, aren’t included or mentioned during the purchase. We strive to provide exceptional customer service and ensure our customers are well informed and supported throughout their purchase journey. We recommend checking with Best Buy customer service at 888-237-8289 to purchase the stacking kit or to see if they can assist with any promotions.

If you need further assistance or have any questions, please send us a private message on social media @LGUSSupport. We're here to help you get the most out of your washer/dryer set. We appreciate your patience as we work to improve your experience. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Noisy

ReviewTime Posted 1 year ago

Unit is noisy and sometimes requires 2 cycles to get the job done. Not loving it

Hi there. Thank you for your feedback. We understand the concerns about the noise and performance of your LG dryer model DLEX400. For the noise issue, check if there are any objects stuck in the drum or if the dryer is level and properly installed. For performance, ensure the lint filter and venting system are clean and free of obstructions. If the issues persist, please send us a private message on our social media platform via @LGUSSupport. Our team will assist you with further troubleshooting and find a solution to improve your dryer’s performance. We appreciate your patience and are here to help. ^Sam <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Install by Geek Squad?

Test Posted 3 years ago

I think the issue maybe with the geek squad install but dryer is not drying clothes. Disappointing,

Posted 3 years ago

Thank you for taking this time to communicate with us about your concern. We'd love to know what happened, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Avoid

CSR2 Posted 4 years ago

This machine takes 2 cycles to dry. It is not good do not buy.

We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via Facebook @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Don't buy

Wothless Posted 4 years ago

The buzzer isnt loud enough Wish i had my old dryer back. Takes longer to dry.

Unhelpful (1)

We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Yeah, No

TheRW Posted 2 years ago

Loved my washer and dryer when I first got it. Did not realize it would require repair so soon after the warranty expired. Not only that but the repair costs are roughly half of what I paid for units when brand new AND the servicer still could not resolve the problem (roller/tumbling issue). On the surface, I like the options on both units. The dryer in particular has a very handy anti-bacterial setting and a steam clean setting, which I use somewhat regularly. It is clearly designed for maximum efficiency. The lint tray is easy to access and the filter is easy to clean - however cleaning the tray (where the filter sits) is a major challenge. Unless you have the right equipment or very small hands, cleaning the tray is a major chore. As with most dryers, the lint tray must be cleaned regularly. With this dryer in particular, you cannot afford to let ANY lint build. Not only does it impact performance, but the machine is designed to give you error messages if the air flow is constricted. Problem is you don't know where the contriction is since it can be any point between the lint screen inside the dryer to the vent outside of the house (in other words - a fire hazard). I'm moving on to another brand with my next purchase.

Hi there. Thank you so much for taking the time to review your experience with the LG dryer. We truly appreciate your feedback and want you to know that we value your opinion. We understand how frustrating it can be when appliances require repairs shortly after the warranty expires, and we apologize for any inconvenience this may have caused. We're glad to hear that you initially loved the options and features of our dryer, especially the anti-bacterial and steam-clean settings. We apologize for the challenges you faced with cleaning the tray where the filter sits. We're sorry to hear that you have decided to move on to another brand for your next purchase. We hope that you find the perfect dryer that meets all your needs and expectations. If there's anything else we can assist you with, please don't hesitate to reach out to us. Please send us a private message on Facebook or Twitter through @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products and customer service. ^Dan <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Clothes do not dry

TooBusy2DealWithThis Posted 4 years ago

It takes 2-3 extra drying cycles to dry as some are still damp, maybe the drying sensor is not working correctly. Definitely wasting my electricity.

We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via Facebook @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Customer Ratings & Reviews