Samsung Galaxy Book4 Pro 360 2 in1 16" AMOLED Touch Screen Laptop Intel Core Ultra 7 16GB Memory 1TB SSD Moonstone Gray NP960QGK-KG1US

92% would recommend to a friend

Customers are saying

Customers commend the Galaxy Book4 Pro 360 for its amazing overall performance, excellent screen quality, and fast processor speed. Many users appreciate the good battery life, lightweight design, and portability. Some customers have noted minor concerns regarding potential overheating, speaker quality, and the amount of RAM. Overall, the laptop is well-received for its positive attributes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Rated 2 out of 5 stars
Was great until about 6 months - screen cracked.
jcameron79 Posted 1 year ago
Purchased this laptop in July 2024. Had almost everything I was looking for in a new laptop - except the amount of RAM I wanted. But I was willing to compromise because of other features. I use this daily and take excellent care of my devices. This normally sits on my desk, and when I transport it, it resides in my Swissgear laptop bag. I am not rough with my devices. 6 months in - the glass develops a crack along the left side up to the top. It doesn't impair use but only looks bad. The display and touch screen still work. Samsung says the issue was from physical damage. Tons of other users say otherwise. This is a well-known defect in the laptop. Documented on numerous websites and forums including Samsung Community. They have "offered" for me to send it in (2 weeks turnaround) to be evaluated and potentially repaired. Samsung chat initially declined it would be covered under warranty, but when I pressed and showed other documented cases of the same issue the chat rep said it would be covered. Other users have had their screens replaced under warranty to only have the issue reappear. Extremely fragile screen design.
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 1 year ago
Good day Jcameron79, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book4 Pro 360. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please do not hesitate to contact Support if you would like to share any other feedback with us regarding your purchase or if you would like any further assistance. Thank you for being an unwavering Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Good overall quality, fragile screen
ElvisG Posted 11 months ago
The screen is very fragile, but it has very good image quality.
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 11 months ago
Howdy ElvisG, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Book4 Pro 360. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer extended warranty options on eligible devices where certified technicians will take care of accidental drops and spills, as well as screen repairs and mechanical breakdowns. Without having more details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest contacting Support if you would like further assistance with troubleshooting your device. Thank you for being a devoted Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Lasted 6 months
2Overworked Posted 6 months ago
I fell in love with this laptop. The screen was pristine and so clear, it functioned well and was very responsive. Fast forward 6 months. I shut down my laptop and it never came back on. No lights, to power, no charging. Nothing. Brought it to Best Buy's service center for repair however It was not repairable & had to be replaced.
No, I would not recommend this to a friend
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Rated 2 out of 5 stars
Video stalls when playing Netflix
BillF Posted 2 months ago
Works ok. Haven't had the screen crack yet. My issue is that when streaming Netflix the video stops yet the soundtrack keeps playing. This doesn't work out when my Granddaughter is trying to watch. Doesn't happen on any of our other computers or devices so it has to be the systems wifi or just weak video. Wanted to olike this machine BUT---
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 2 months ago
Howdy BillF, thank you for taking the opportunity to reach out and share your feedback with us regarding your experience using the Samsung Galaxy Book4 Pro 360. Your critiques provide valuable insights that will assist us with improving our product line. Samsung offers a 12-month warranty on your PC for manufacturing defects in materials and workmanship. To resolve what you've described, please update your graphics drivers, update the Netflix app, and clear its cache. Also, ensure that Windows has been updated. Feel free to check out, "Update software, apps, and drivers on your Samsung PC" if you would like more detailed steps on accomplishing this task. If you would like any further assistance, please do not hesitate to reach out to Support. Thank you for being a loyal Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Save Your Money
Jamie Posted 6 months ago
Honestly, one of the worst laptops I’ve ever used. Needs to be restarted every time I open it, forces you to sync to MS 1 Drive (I purchased 1TB memory for a reason), lots of adds I never asked for. Just froze for the 3rd time attempting to sort through photos. Was hoping the syncing with my Galaxy phone would be simple, but it’s been anything but. Screen is nice, the OS and laptop itself would not recommend. Over priced for the 16GB RAM.
No, I would not recommend this to a friend
This review is from Samsung - Galaxy Book4 Pro 360 2-in1 16" AMOLED Touch Screen Laptop - Intel Core Ultra 7 - 16GB Memory - 1TB SSD - Moonstone Gray
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Posted 6 months ago
Hello Jamie, thanks for taking the opportunity to provide feedback with us regarding your experience using the Samsung Galaxy Book4 Pro 360. We appreciate your sentiments and critiques. The default setup of Microsoft Windows and your Microsoft account may be forcing you to sign into your Microsoft account. Third-party apps and/or malicious software can cause your device to experience pop-up ads like you've described. You can disable these ads in your browser settings or uninstall any recently added apps that you may find suspicious. Please take a moment to review, "Samsung PC runs slowly or freezes" to help resolve what you may be experiencing with your PC. If you have any questions or if you would like any further assistance afterward, do not hesitate to reach out to Support. Thanks for being a valued Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Lagging..
Mooch Posted 9 months ago
Great laptop with stunning graphics. But with so it's amazing features somehow it's still lagging on basic tasks?
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 9 months ago
Hey there Mooch, thank you for sharing your feedback with us about your experience using the Samsung Galaxy Book4 Pro 360. We appreciate your candor as we strive to make improvements towards improving the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. Please feel free to review, "Samsung PC runs slowly or freezes" to help resolve what you've described to be experiencing with your PC. Let us know if you have any questions for us afterward by contacting Support at your leisure. Thanks for being a staunch Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Great if you Love your Samsung phone
BestBuyComputerDude Posted 1 year ago
This is very similar to a Samsung phone. If you love your Samsung phone, you will love this. If you do not have a Samsung phone, the blow wire will drive you crazy. It has a great screen. The touchpad is mediocre at best.
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 1 year ago
Hello there BestBuyComputerDude, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Book4 Pro 360. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having any details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest reaching out to Support if you would like any further assistance and/or help with troubleshooting your Galaxy Book4 Pro 360. Thank you for being a steadfast Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Underwhelmed
Steve78 Posted 7 months ago
Would be pretty good if it was allot better. Pretty slow for its specs. Mouse pad is pretty bad when it actually works. Should have saved the money and just got a HP. I see why it was on clearance!
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 7 months ago
Hello there Steve78, thanks for sharing your feedback with us about your experience using the Samsung Galaxy Book4 Pro 360. We appreciate your thoughts as we strive to improve the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you may be experiencing with your device but without having more information available regarding what you may be experiencing with your PC and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support. Thanks for being a faithful Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
battery life is 6 hours normal used.
SAL213 Posted 1 year ago
battery life is 6 hours normal used. battery life is 6 hours normal used.
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 1 year ago
Hey SAL213! We appreciate you taking the time to share your review of the Galaxy Book4 PRo. The technology inside a Samsung Galaxy Book battery is designed to prevent the battery lifespan from decreasing even with rapid and repeated charging. This keeps the battery lifespan relatively constant, even after prolonged use, allowing you to enjoy your Galaxy Book battery for longer. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. If you are frequently experiencing unexpected shutdowns, drastic decreases in battery life, or any other battery-related issues, visit the nearest Samsung Customer Support for technical assistance. You may qualify for a free replacement or get a paid service, depending on your device’s warranty. With the launcher open, type “diagnostics”, then open Chrome OS's Diagnostics app. Under Battery in the Diagnostics app, check Battery health and Cycle count. If what you are experiencing persists, please reach out to us at Support so that we can look into what may be causing this! -Kelvin <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Great until the screen cracks!
Pete Posted 1 year ago
Love the laptop but both that I bought developed hairline cracks all throughout the screen. Not due to any falls or misuse. Samsung needs to offer free warranty on screen replacement or they are just ignoring the problem.
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 1 year ago
Howdy Pete, thanks for taking the opportunity to share your thoughts with us about your experience with the Samsung Galaxy Book4 Pro 360. We appreciate your feedback as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer extended warranty options on eligible devices where certified technicians will take care of accidental drops and spills, as well as screen repairs and mechanical breakdowns. Please feel free to reach out to Support for further assistance. Thank you for being a loyal Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Item is good but service at City of industrysucks
Anonymous Posted 2 years ago
Item is good but service sucks. Item is good but service at City of industrysucks
I would recommend this to a friend
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Rated 2 out of 5 stars
Was great until about 6 months - screen cracked.
jcameron79 Posted 1 year ago
Purchased this laptop in July 2024. Had almost everything I was looking for in a new laptop - except the amount of RAM I wanted. But I was willing to compromise because of other features. I use this daily and take excellent care of my devices. This normally sits on my desk, and when I transport it, it resides in my Swissgear laptop bag. I am not rough with my devices. 6 months in - the glass develops a crack along the left side up to the top. It doesn't impair use but only looks bad. The display and touch screen still work. Samsung says the issue was from physical damage. Tons of other users say otherwise. This is a well-known defect in the laptop. Documented on numerous websites and forums including Samsung Community. They have "offered" for me to send it in (2 weeks turnaround) to be evaluated and potentially repaired. Samsung chat initially declined it would be covered under warranty, but when I pressed and showed other documented cases of the same issue the chat rep said it would be covered. Other users have had their screens replaced under warranty to only have the issue reappear. Extremely fragile screen design.
No, I would not recommend this to a friend
Unhelpful (0)
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Brand response from Samsung
Posted 1 year ago
Good day Jcameron79, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book4 Pro 360. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please do not hesitate to contact Support if you would like to share any other feedback with us regarding your purchase or if you would like any further assistance. Thank you for being an unwavering Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Good overall quality, fragile screen
ElvisG Posted 11 months ago
The screen is very fragile, but it has very good image quality.
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 11 months ago
Howdy ElvisG, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Book4 Pro 360. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer extended warranty options on eligible devices where certified technicians will take care of accidental drops and spills, as well as screen repairs and mechanical breakdowns. Without having more details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest contacting Support if you would like further assistance with troubleshooting your device. Thank you for being a devoted Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Lasted 6 months
2Overworked Posted 6 months ago
I fell in love with this laptop. The screen was pristine and so clear, it functioned well and was very responsive. Fast forward 6 months. I shut down my laptop and it never came back on. No lights, to power, no charging. Nothing. Brought it to Best Buy's service center for repair however It was not repairable & had to be replaced.
No, I would not recommend this to a friend
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Rated 2 out of 5 stars
Video stalls when playing Netflix
BillF Posted 2 months ago
Works ok. Haven't had the screen crack yet. My issue is that when streaming Netflix the video stops yet the soundtrack keeps playing. This doesn't work out when my Granddaughter is trying to watch. Doesn't happen on any of our other computers or devices so it has to be the systems wifi or just weak video. Wanted to olike this machine BUT---
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 2 months ago
Howdy BillF, thank you for taking the opportunity to reach out and share your feedback with us regarding your experience using the Samsung Galaxy Book4 Pro 360. Your critiques provide valuable insights that will assist us with improving our product line. Samsung offers a 12-month warranty on your PC for manufacturing defects in materials and workmanship. To resolve what you've described, please update your graphics drivers, update the Netflix app, and clear its cache. Also, ensure that Windows has been updated. Feel free to check out, "Update software, apps, and drivers on your Samsung PC" if you would like more detailed steps on accomplishing this task. If you would like any further assistance, please do not hesitate to reach out to Support. Thank you for being a loyal Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Save Your Money
Jamie Posted 6 months ago
Honestly, one of the worst laptops I’ve ever used. Needs to be restarted every time I open it, forces you to sync to MS 1 Drive (I purchased 1TB memory for a reason), lots of adds I never asked for. Just froze for the 3rd time attempting to sort through photos. Was hoping the syncing with my Galaxy phone would be simple, but it’s been anything but. Screen is nice, the OS and laptop itself would not recommend. Over priced for the 16GB RAM.
No, I would not recommend this to a friend
This review is from Samsung - Galaxy Book4 Pro 360 2-in1 16" AMOLED Touch Screen Laptop - Intel Core Ultra 7 - 16GB Memory - 1TB SSD - Moonstone Gray
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Brand response from Samsung
Posted 6 months ago
Hello Jamie, thanks for taking the opportunity to provide feedback with us regarding your experience using the Samsung Galaxy Book4 Pro 360. We appreciate your sentiments and critiques. The default setup of Microsoft Windows and your Microsoft account may be forcing you to sign into your Microsoft account. Third-party apps and/or malicious software can cause your device to experience pop-up ads like you've described. You can disable these ads in your browser settings or uninstall any recently added apps that you may find suspicious. Please take a moment to review, "Samsung PC runs slowly or freezes" to help resolve what you may be experiencing with your PC. If you have any questions or if you would like any further assistance afterward, do not hesitate to reach out to Support. Thanks for being a valued Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Lagging..
Mooch Posted 9 months ago
Great laptop with stunning graphics. But with so it's amazing features somehow it's still lagging on basic tasks?
No, I would not recommend this to a friend
Unhelpful (1)
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Brand response from Samsung
Posted 9 months ago
Hey there Mooch, thank you for sharing your feedback with us about your experience using the Samsung Galaxy Book4 Pro 360. We appreciate your candor as we strive to make improvements towards improving the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. Please feel free to review, "Samsung PC runs slowly or freezes" to help resolve what you've described to be experiencing with your PC. Let us know if you have any questions for us afterward by contacting Support at your leisure. Thanks for being a staunch Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Great if you Love your Samsung phone
BestBuyComputerDude Posted 1 year ago
This is very similar to a Samsung phone. If you love your Samsung phone, you will love this. If you do not have a Samsung phone, the blow wire will drive you crazy. It has a great screen. The touchpad is mediocre at best.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 1 year ago
Hello there BestBuyComputerDude, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Book4 Pro 360. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having any details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest reaching out to Support if you would like any further assistance and/or help with troubleshooting your Galaxy Book4 Pro 360. Thank you for being a steadfast Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Underwhelmed
Steve78 Posted 7 months ago
Would be pretty good if it was allot better. Pretty slow for its specs. Mouse pad is pretty bad when it actually works. Should have saved the money and just got a HP. I see why it was on clearance!
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 7 months ago
Hello there Steve78, thanks for sharing your feedback with us about your experience using the Samsung Galaxy Book4 Pro 360. We appreciate your thoughts as we strive to improve the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you may be experiencing with your device but without having more information available regarding what you may be experiencing with your PC and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support. Thanks for being a faithful Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
battery life is 6 hours normal used.
SAL213 Posted 1 year ago
battery life is 6 hours normal used. battery life is 6 hours normal used.
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 1 year ago
Hey SAL213! We appreciate you taking the time to share your review of the Galaxy Book4 PRo. The technology inside a Samsung Galaxy Book battery is designed to prevent the battery lifespan from decreasing even with rapid and repeated charging. This keeps the battery lifespan relatively constant, even after prolonged use, allowing you to enjoy your Galaxy Book battery for longer. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. If you are frequently experiencing unexpected shutdowns, drastic decreases in battery life, or any other battery-related issues, visit the nearest Samsung Customer Support for technical assistance. You may qualify for a free replacement or get a paid service, depending on your device’s warranty. With the launcher open, type “diagnostics”, then open Chrome OS's Diagnostics app. Under Battery in the Diagnostics app, check Battery health and Cycle count. If what you are experiencing persists, please reach out to us at Support so that we can look into what may be causing this! -Kelvin <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Great until the screen cracks!
Pete Posted 1 year ago
Love the laptop but both that I bought developed hairline cracks all throughout the screen. Not due to any falls or misuse. Samsung needs to offer free warranty on screen replacement or they are just ignoring the problem.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 1 year ago
Howdy Pete, thanks for taking the opportunity to share your thoughts with us about your experience with the Samsung Galaxy Book4 Pro 360. We appreciate your feedback as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer extended warranty options on eligible devices where certified technicians will take care of accidental drops and spills, as well as screen repairs and mechanical breakdowns. Please feel free to reach out to Support for further assistance. Thank you for being a loyal Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Item is good but service at City of industrysucks
Anonymous Posted 2 years ago
Item is good but service sucks. Item is good but service at City of industrysucks
I would recommend this to a friend
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$1,899.99

Was great until about 6 months - screen cracked.

jcameron79 Posted 1 year ago

Purchased this laptop in July 2024. Had almost everything I was looking for in a new laptop - except the amount of RAM I wanted. But I was willing to compromise because of other features. I use this daily and take excellent care of my devices. This normally sits on my desk, and when I transport it, it resides in my Swissgear laptop bag. I am not rough with my devices. 6 months in - the glass develops a crack along the left side up to the top. It doesn't impair use but only looks bad. The display and touch screen still work. Samsung says the issue was from physical damage. Tons of other users say otherwise. This is a well-known defect in the laptop. Documented on numerous websites and forums including Samsung Community. They have "offered" for me to send it in (2 weeks turnaround) to be evaluated and potentially repaired. Samsung chat initially declined it would be covered under warranty, but when I pressed and showed other documented cases of the same issue the chat rep said it would be covered. Other users have had their screens replaced under warranty to only have the issue reappear. Extremely fragile screen design.

No, I would not recommend this to a friend

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Brand response from Samsung

Posted 1 year ago

Good day Jcameron79, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book4 Pro 360. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please do not hesitate to contact Support if you would like to share any other feedback with us regarding your purchase or if you would like any further assistance. Thank you for being an unwavering Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Good overall quality, fragile screen

ElvisG Posted 11 months ago

The screen is very fragile, but it has very good image quality.

Posted 11 months ago

Howdy ElvisG, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Book4 Pro 360. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer extended warranty options on eligible devices where certified technicians will take care of accidental drops and spills, as well as screen repairs and mechanical breakdowns. Without having more details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest contacting Support if you would like further assistance with troubleshooting your device. Thank you for being a devoted Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Lasted 6 months

2Overworked Posted 6 months ago

I fell in love with this laptop. The screen was pristine and so clear, it functioned well and was very responsive. Fast forward 6 months. I shut down my laptop and it never came back on. No lights, to power, no charging. Nothing. Brought it to Best Buy's service center for repair however It was not repairable & had to be replaced.

Video stalls when playing Netflix

BillF Posted 2 months ago

Works ok. Haven't had the screen crack yet. My issue is that when streaming Netflix the video stops yet the soundtrack keeps playing. This doesn't work out when my Granddaughter is trying to watch. Doesn't happen on any of our other computers or devices so it has to be the systems wifi or just weak video. Wanted to olike this machine BUT---

Posted 2 months ago

Howdy BillF, thank you for taking the opportunity to reach out and share your feedback with us regarding your experience using the Samsung Galaxy Book4 Pro 360. Your critiques provide valuable insights that will assist us with improving our product line. Samsung offers a 12-month warranty on your PC for manufacturing defects in materials and workmanship. To resolve what you've described, please update your graphics drivers, update the Netflix app, and clear its cache. Also, ensure that Windows has been updated. Feel free to check out, "Update software, apps, and drivers on your Samsung PC" if you would like more detailed steps on accomplishing this task. If you would like any further assistance, please do not hesitate to reach out to Support. Thank you for being a loyal Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Save Your Money

Jamie Posted 6 months ago

Honestly, one of the worst laptops I’ve ever used. Needs to be restarted every time I open it, forces you to sync to MS 1 Drive (I purchased 1TB memory for a reason), lots of adds I never asked for. Just froze for the 3rd time attempting to sort through photos. Was hoping the syncing with my Galaxy phone would be simple, but it’s been anything but. Screen is nice, the OS and laptop itself would not recommend. Over priced for the 16GB RAM.

This review is from Samsung - Galaxy Book4 Pro 360 2-in1 16" AMOLED Touch Screen Laptop - Intel Core Ultra 7 - 16GB Memory - 1TB SSD - Moonstone Gray

Posted 6 months ago

Hello Jamie, thanks for taking the opportunity to provide feedback with us regarding your experience using the Samsung Galaxy Book4 Pro 360. We appreciate your sentiments and critiques. The default setup of Microsoft Windows and your Microsoft account may be forcing you to sign into your Microsoft account. Third-party apps and/or malicious software can cause your device to experience pop-up ads like you've described. You can disable these ads in your browser settings or uninstall any recently added apps that you may find suspicious. Please take a moment to review, "Samsung PC runs slowly or freezes" to help resolve what you may be experiencing with your PC. If you have any questions or if you would like any further assistance afterward, do not hesitate to reach out to Support. Thanks for being a valued Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Lagging..

Mooch Posted 9 months ago

Great laptop with stunning graphics. But with so it's amazing features somehow it's still lagging on basic tasks?

Unhelpful (1)

Posted 9 months ago

Hey there Mooch, thank you for sharing your feedback with us about your experience using the Samsung Galaxy Book4 Pro 360. We appreciate your candor as we strive to make improvements towards improving the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. Please feel free to review, "Samsung PC runs slowly or freezes" to help resolve what you've described to be experiencing with your PC. Let us know if you have any questions for us afterward by contacting Support at your leisure. Thanks for being a staunch Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Great if you Love your Samsung phone

BestBuyComputerDude Posted 1 year ago

This is very similar to a Samsung phone. If you love your Samsung phone, you will love this. If you do not have a Samsung phone, the blow wire will drive you crazy. It has a great screen. The touchpad is mediocre at best.

Hello there BestBuyComputerDude, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Book4 Pro 360. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having any details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest reaching out to Support if you would like any further assistance and/or help with troubleshooting your Galaxy Book4 Pro 360. Thank you for being a steadfast Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Underwhelmed

Steve78 Posted 7 months ago

Would be pretty good if it was allot better. Pretty slow for its specs. Mouse pad is pretty bad when it actually works. Should have saved the money and just got a HP. I see why it was on clearance!

Posted 7 months ago

Hello there Steve78, thanks for sharing your feedback with us about your experience using the Samsung Galaxy Book4 Pro 360. We appreciate your thoughts as we strive to improve the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you may be experiencing with your device but without having more information available regarding what you may be experiencing with your PC and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support. Thanks for being a faithful Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

battery life is 6 hours normal used.

SAL213 Posted 1 year ago

battery life is 6 hours normal used. battery life is 6 hours normal used.

Hey SAL213! We appreciate you taking the time to share your review of the Galaxy Book4 PRo. The technology inside a Samsung Galaxy Book battery is designed to prevent the battery lifespan from decreasing even with rapid and repeated charging. This keeps the battery lifespan relatively constant, even after prolonged use, allowing you to enjoy your Galaxy Book battery for longer. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. If you are frequently experiencing unexpected shutdowns, drastic decreases in battery life, or any other battery-related issues, visit the nearest Samsung Customer Support for technical assistance. You may qualify for a free replacement or get a paid service, depending on your device’s warranty. With the launcher open, type “diagnostics”, then open Chrome OS's Diagnostics app. Under Battery in the Diagnostics app, check Battery health and Cycle count. If what you are experiencing persists, please reach out to us at Support so that we can look into what may be causing this! -Kelvin <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Great until the screen cracks!

Pete Posted 1 year ago

Love the laptop but both that I bought developed hairline cracks all throughout the screen. Not due to any falls or misuse. Samsung needs to offer free warranty on screen replacement or they are just ignoring the problem.

Howdy Pete, thanks for taking the opportunity to share your thoughts with us about your experience with the Samsung Galaxy Book4 Pro 360. We appreciate your feedback as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer extended warranty options on eligible devices where certified technicians will take care of accidental drops and spills, as well as screen repairs and mechanical breakdowns. Please feel free to reach out to Support for further assistance. Thank you for being a loyal Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Item is good but service at City of industrysucks

Anonymous Posted 2 years ago

Item is good but service sucks. Item is good but service at City of industrysucks

I would recommend this to a friend

Customer Ratings & Reviews