Kris Posted
Maybe this is a good vacuum for the price, it does have good suction. Not near the quality of the Shark Rotator, which I had 2 of but the hose wore out at its bend. The cord is short and does not stay plugged in well. The power button is in an awkward place. The detachable hose is challenging to get off while the vacuum is on. Two attachments come with the vacuum, but there is only one attachment holder on the vacuum. When dumping the debris out of the can, it gets stuck because there isn’t enough space between the center plastic piece in the outside plastic. I will be saving for a nicer vacuum
Posted
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't completely happy with your vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Hallie Posted
I bought this exact vacuum in 2016. I loved it. Never loses suction. Great for all the pet hair that 4 cats and a dog produce. Not to mention everything the kids do... Overtime I broke some of the attachments pieces. Then I broke the connecting piece for the hose. Best buy replaced it under my protection plan. Unfortunately its not exactly the same as what I had previously. While the vacuum is the same, the description Best Buy's website doesn't match what is included in the box now. It no longer includes all the awesome attachments that made me love it. Now it just has the crevice tool and some junky upholstery tool that doesnt work worth a darn. I called shark because even the owners manual says it is supposed to include all those nifty accessories even the box says it doesnt. The spot for the attachments still says "dusting brush" as well. They said they're going to "look into it". In the meantime they're sending me the accesories for free. Long story short. It no longer includes all the attachments. Bestbuy's website is wrong.
JillK Posted
I love Shark vacuums, but my old style finally quit & w/ the economy being as it is, I needed to be cost efficient. Still the same excellent suction, but the canister isn’t easy to clean out; debris gets jammed near the area that feeds the canister. I can deal usually with that, but worst yet, is that it is very heavy, not easy to navigate, to the point where I end up with a very sore bad every time I use it. A friend of mine made the same mistake by purchasing the “value” style & it wrecks her back too. I gave her the recommendation. Buyer Beware, don’t cut corners on cost because you’ll end up dreading the vacuuming, which I never minded. Bummer.
Posted
Hi Jill,
Thank you for taking the time to share your experience with the Shark Navigator Lift-Away Deluxe Upright Vacuum. We truly appreciate your loyalty to Shark and are glad to hear the suction performance met your expectations.
That said, we’re sorry to hear that the weight and design of this model have made it difficult to use comfortably, especially with the canister cleaning and navigation. We understand how important ease of use is—especially when it comes to long-term comfort and convenience—and your feedback will be shared with our product team for future improvements.
If you’d like help exploring lighter or more ergonomic models that may better suit your needs, our team is here to assist at 1-855-427-5127.
Kind regards,
Shark Clean
Priemum Posted
Con: Well if you think yiu are getting a long Upholstery tool and a brush accessories you are incorrect. The tool you are getting is a very short very short upholstery tool and a teeny tiny crevice tool. You can buy the tools in the picture for a crazy price (when in comes in stock). Thankfully i kept my old shark vacuum which did come with these tool and they work. Pros: it works well just like all Sark products!
bwillard Posted
I like this vacuum a lot, but I was disappointed that the under appliance wand was not included because when I scrolled thru the pictures of the vacuum on the website there are two pictures that include the under appliance wand, so I was under the impression it would come with it.
Erikanr Posted
Good vacuum, but I'm very disappointed I need it for pet hair and doesn't have the brush roller and the other angled attachment showing on the pictures,probably I'm going to return it.
Sunshine722 Posted
Pros: -small lightweight easy to push, has a option to detach handheld for vacuuming bed. -inexpensive -has many attachments to use on stairways, pet beds, cars, etc Cons -Very user unfriendly. Many steps you have to take to unattach to use under table, bed, etc. -short cord -NOT as powerful as higher end Sharks (you must invest) -vacuum blows hot air out of vent right in your face while using. -cheaply made. Other Sharks I’ve owned have been much. Doesn’t feel like it will hold up to limited warranty. Suggestion: Invest in Sharks higher end models, they will do the job.
GaelaS Posted
Purchased this product a few days ago. Now that I have used it a number of times, there are things I like and dislike about the product. My home includes a husky and a husky-shepherd mix... Two shedding breeds, so I am vacuuming multiple times a day. Likes: *Product was very easy to put together *It's light weight so very easy to move up and down stairs *It maneuvers well around corners Dislikes: *The cord is too short. It would be better if it had at least another foot. This vacuum won't reach the same lengths that my previous Shark would reach from the same plug. *The suction is TOO strong. Even adjusting the suction nozzle to the lightest setting, I am not able to run this vacuum on any rug in the house. In addition to not being able to vacuum the rugs, when I set the vacuum to carpet mode, even at the lightest suction, I have to push and pull to get it to move. I shouldn't have to work this hard to simply vacuum my carpets. This is a problem and I'm considering returning it for this reason. Perhaps the folks at Shark can make some adjustments here to improve the machine. *No light. I didn't realize this product did not have a light. At the price point of $230, I think a headlight should be standard. I can't rate this Shark a five, but I also would not rate it a one. I'm right in the middle.
Posted
Hi Gaela,
Thank you for sharing your detailed review of the Shark Navigator Lift-Away Deluxe Upright Vacuum. We’re glad to hear that you appreciate its lightweight design, easy maneuverability, and simple assembly, but we understand your concerns regarding the cord length, suction power on rugs, and lack of a headlight.
For the strong suction issue, adjusting the suction control slider to the lowest setting is the best way to reduce resistance on carpets and rugs. If it still feels too difficult to push, it may help to check the brush roll and wheels for any debris buildup that could be adding resistance.
We appreciate your feedback on the cord length and headlight and will share this with our product development team. If you'd like assistance with troubleshooting or exploring other models that may better suit your needs, please reach out to us at 1-855-427-5127—we’d be happy to help.
We truly appreciate your insights and your continued support of Shark products.
Kind regards,
Shark Clean
Thxmygoodman Posted
We bought out first shark (same model, older model) in 2010 and have used it for 8 years until it was time to upgrade. Nothing happened to our old one, we just had a Best Buy gift card and ended up looking down the vacuum aisle. So here is my pros and cons. Pros: Lighter (this is so light, I can pick it up with my one finger) Suction: This thing is strong, and leaves those lines in the floor that you see from new homes. Price: Compared to the other vacuums in Best Buy, this is a steal. CONS: Power Cord: Maybe 10ft long, the older models were at least twice as long Chamber release: The older model had 1 button quick release, this new model has 2 clips, then a button release. (Those 2 clips make a difference, when you're use to the older model) I would still recommend, but it gets annoying.
DogMomof3 Posted
Although the suction was good and I get very excited when I purchase a new vacuum I was very disappointed in the small canister and short power cord. I have 3 dogs and vacuum daily but I have to change the plug 3 times vacuuming my downstairs and change the canister at least twice. Which is a good thing that it is sucking up dog hair and debris, but a pain in the butt to keep stopping while I’m trying to clean. So if you’re ok with a cord that is not real long and a smaller canister then this vacuum will be great for you!
MelB Posted
Super lightweight with good suction as a floor vacuum The design does allow you to get underneath furniture that's a little higher However using the handheld is very difficult and doesn't seem to work very well Also it does not have carpet adjustment height only the beater bar to turn on and off I got it on sale so I would say OK but there are better
Posted
Hi dear customer,
Thank you for taking the time to share your experience with the Shark Navigator Lift-Away Deluxe Upright Vacuum. We're glad to hear you appreciate its lightweight design, strong suction on floors, and the ability to clean under raised furniture.
We understand your concerns about the handheld usability and lack of carpet height adjustment. Your feedback is important and will be shared with our product development team. If you’d like help getting the most out of the handheld mode or want to explore other models that may better fit your needs, please contact us at 1-855-427-5127.
Kind regards,
Shark Clean
REG1 Posted
Good suction but heavy vacuum it does not have accessories I hope it last. I recommend this if you are on a budget.
Posted
Hello there, thank you for sharing your feedback on the Navigator Lift‑Away. We’re glad to hear you’re satisfied with the suction power, and we appreciate your honest comments about the vacuum’s weight and accessories. We understand that a heavier vacuum can make cleaning more tiring and your note about missing accessories is helpful. Your insights are valuable and will be shared with our team so we can continue improving our products. If you ever have questions or need support in the future, please feel free to reach out. You can contact us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Clean
AnnW Posted
The upright vacuum has very strong suction, even when adjusted, but it is too heavy for me to use on my carpets and stairs. Plan on replacing it soon. Will pass it foward to someone much younger. Thank you
Posted
Hello Ann, thank you for your review and for bringing this to our attention. We’re sorry the unit did not meet your expectations, and we understand how frustrating this must be. You mentioned that while the vacuum has strong suction, it feels too heavy for you to use on carpets and stairs, and you plan to replace it soon. Feedback like this never goes unacknowledged. It helps us improve and better serve you and others in the future. It’s a very kind gesture of you to pass it along, and we truly hope your next Shark experience is a better one. Kind regards, Shark Clean
the1andOnly Posted
This is not a cheap vacuum so I was hoping to be really excited about it once I got it put together and used it. But it seems clunky and heavy and hard to maneuver. It seems to be unbalanced, like it will tip over without much effort. The suction is powerful, but it requires constant cleaning out and washing the filter. Its cord is not that long and doesn't retract on its own (I knew this when I bought it but wish it had this feature). It seems so much more cheaply made than a previous vacuum I bought at Best Buy, with lots of plastic parts which look like they will break easily. To top it off, the delivery man who brought it to the door told me his wife had this vacuum and she hated it, didn't think it was worth the money. So, I own it and will try to learn to use it to my best advantage, but it will have to perform some real magic for me to think I really made a great deal in buying it.
Beth Posted
I was devastated when my old Shark vacuum died, even more devastated to see it had nearly doubled in price since my last purchase 3 years prior. I went with this option, but it’s been a disappointment. Would be great for carpeted floors, we have hard wood with rugs and find the suction isn’t very adjustable for various rugs and textures. The cord for attachments is quite short, making it difficult to maneuver. Not something I would purchase again.
Posted
Hi Beth
Thank you for your feedback on the Navigator. We understand how disappointing this must be, especially when the performance on hard floors and rugs didn’t meet your expectations. This isn’t our usual standard, and your experience truly matters to us. We’ll be sure to share your feedback with our internal team, and we appreciate you taking the time to share your experience. We hope you’ll consider choosing us again in the future so we can help restore your confidence in our brand.
Kind Regards,
Shark Home
Brian Posted
Vacuum works great as far as the suction goes. I wouldn't recommend this particular vacuum from the cord alone. By far the worst cord on any vacuum I've ever had. It gets tangled up and curls when I'm trying to vacuum causing it to get unplugged a lot. The plastic bottom part that opens up already broke, i haven't had it that long.
GetItDone Posted
The vacuum (floor and hose) both have good suction. However the main reason I bought this vacuum was to use the hose to get into hard to reach places, do window blinds, and especially clean the webs dirt and bugs out of my window sills and UNFORTUNATELY the hose doesn’t stretch very far nor will it fit in tight spaces, and the only two accessories that came with it don’t help with windowsills. I needed the one that looks like/has a moustache. I looked online and I can buy a Shark extension piece to make the hose longer and hopefully get into tighter spaces, and can also buy a moustache that may work but its going to cost me another $50+ dollars. I’m disappointed it wasn’t included and feel like I should’ve just bought a different vacuum altogether.
Posted
Hi dear customer,
Thank you for taking the time to leave a review.
We're genuinely sorry to hear the Navigator Lift-Away Deluxe upright vacuum has fallen short of your expectations, especially in terms of the hose length and the attachments included. We will absolutely share your feedback with the relevant teams for consideration on future products and offer you a better experience. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
HweinahH Posted
It's a easy to build model. Affordable , quiet and not too heavy. It was considered to be one of the best vacuum machine for 2025 . However, it takes physical efforts to move back and forth. I was very tired after using it. Wouldn't recommend it for who has arthritics.
Posted
Hi dear customer,
Thank you for your thoughtful review of the Shark Navigator Lift-Away Deluxe. We're glad to hear you found it easy to assemble, quiet, and effective, though we understand the physical effort required to maneuver it was more than expected.
We appreciate your feedback, especially regarding its suitability for users with arthritis. Your comments are important and will be shared with our product team as we continue to design with comfort and accessibility in mind.
If you'd like help exploring a lighter or more ergonomic model, we're here to assist at 1-855-427-5127.
Kind regards,
Shark Clean
Brian Posted
A lot of hype on this model...im guessing more about the price point rather than the overall vac experience. So far, very good suction power but that is really the only positive. You can just tell they went cheap compared to other shark models. Doesnt handle well, shorter power cord, etc.
Posted
Hi Brian,
Thank you for taking the time to share your experience with the Shark Navigator Lift-Away Deluxe Upright Vacuum. We're glad to hear the suction power has been strong for you, but we’re sorry to learn the overall feel and handling haven’t met your expectations—especially compared to other Shark models you’ve used.
We appreciate your honest feedback regarding the design and cord length, and we’ll be sure to pass it along to our product team as we continue to improve. If you’d like help exploring models with enhanced maneuverability or extended reach, our team would be happy to assist at 1-855-427-5127.
Kind regards,
Shark Clean
Witzwife2018 Posted
Overall …. Score 5/10. Mow. For bare floors this baby is awssome. Smaller vacuum head allows me to get under chairs snd cabinets. Great deo tile snd bare floors. Score 8/10. Now. For that area rug ir the carlet in my bedrooms? NOPE. It goes nowhere! I did everytbing i could. Used that suction ring and evennturned off the beater brush. I got stuck immediately. I shoukd have read the reviews. We had a Shark that lasted 7 years before it burned uo. We will be buying anothet. Just mot keeping thisbone.
Posted
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your vacuum cleaner. We will absolutely share your comments with the relevant teams for consideration on future products. If you need any help with your vacuum, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
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