See more imagesSonos - MOVE 2 Portable Durable Smart Speaker (Each) - Olive
- Model:
- MOVE2US1OGRN
- SKU:
- 6580298
Highly rated by customers for:
See more imagesHighly rated by customers for:
JazzyJasper Posted
Same quality is your typical Sonos. However, the move to I purchased from Best Buy stopped working after just under two years.. a consumer should not have to buy extended warranties to avoid cases such as this. Products of this caliber and price range should last much longer.. will not buy any more Sonos products.
This review is from Sonos - Move 2 Portable Durable Smart Speaker (Each) - Black
RodV Posted
The Sonos app is the key to the function of this speaker, without the app functioning properly, it will not allow you to connect to bluetooth! I've spent the entire evening trying to make it sync so that the speaker works, I've watched countless Youtube fixes, I had read forums on trouble shooting the problem, tried them multiple times, NOTHING! It shouldn't be this difficult to use and operate a carry around speaker. I wanted this to work and I've seen the hype, but save your time, money, and aggravation, just don't buy this.
This review is from Sonos - Move 2 Portable Durable Smart Speaker (Each) - White
Posted
We know that the app is key to unlocking the full functionality of the Move 2, and it’s concerning that even after trying multiple fixes, you weren’t able to get it working. It should be much simpler to use and operate a portable speaker like this, and we understand how disappointing it must be after hearing the hype.
Your feedback is invaluable to us, and we’re committed to making improvements. While we respect your decision, if you’re willing to give us another shot, our support team would be happy to assist you further and explore any possible solutions that may have been missed. Reach out at support.sonos.com.
We truly appreciate you taking the time to let us know about your experience. If there’s anything else we can do, please don’t hesitate to reach out.
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JoseV Posted
Sounds really good but the interface doesn't work well. It is really difficult to wor with the app. It is simply a mess
This review is from Sonos - Move 2 Portable Durable Smart Speaker (Each) - White
TaggartS Posted
You have to be careful with Bestbuy and open box Sonos Move 2. Purchased Open Box Move 2 and inside was an Original Move. They are nearly identical , and I was unaware. I was scammed, Since I didn’t figure this out until after the return date , Best Buy refuses to accept return or exchange leaving me with a product I have no warranty for. Sonos products sound great. Bestbuy’s customer service and vetting of open box items is a sham.
This review is from Sonos - Move 2 Portable Durable Smart Speaker (Each) - Black
Posted
Thank you for sharing your experience regarding the purchase of the Sonos Move 2 from Best Buy. We are truly sorry to hear about the mix-up with the open box item and the subsequent challenges you faced with the return process. It’s understandable to feel frustrated in this situation, especially when you were expecting a specific product and were left with one that doesn’t meet your needs.
While Sonos products are designed to provide exceptional sound quality, it’s disheartening to hear that the purchasing experience did not reflect that same standard. We appreciate you bringing this issue to our attention, as it highlights the importance of clear communication and quality control, particularly with open box items.
We recommend reaching out to Best Buy’s customer service again to explain the situation. Sometimes, escalating the issue or asking to speak with a supervisor can help in resolving these types of discrepancies. Additionally, keeping any documentation or communication regarding the purchase can be helpful in making your case.
If you have any other questions or need further assistance regarding your Sonos products, please don’t hesitate to reach out. Thank you for your understanding, and we hope this issue can be resolved satisfactorily.
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Smitty Posted
I purchased this speaker today 08/24/2024. It was brand new. I was hoping to use it to play audio from a slideshow. It would not charge even when I connected it directly to the power source. It would not charge on the charging station or connected directly. Do not bekieve the hype from other reviewers. The Move 2 neefs to be moved out! It is going back to the store tomorrow!
This review is from Sonos - Move 2 Portable Durable Smart Speaker (Each) - Black
Posted
I'm sorry to hear about the issues you faced with your new Sonos Move 2 speaker. It's incredibly frustrating to invest in a product only to have it not meet your expectations, especially when you're relying on it for an important task like playing audio for a slideshow. It sounds like the charging problem you encountered might be a defect, and returning it to the store is the right decision. Your experience is valuable feedback, and it's important for the company to hear about it to prevent similar issues for other customers. I hope you were able to swap it out and give us another try! <img src="https://s3.amazonaws.com/stratos-logos/logos/john.milton.jpeg" alt="john.milton" title="john.milton" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Javi Posted
Horrible connectivity. I’m pretty good at technology but I could not get this speaker to connect. I mean I got it to work temporarily then it would disappear from the app. I called customer service and they not helpful. The speaker is probably ok but jeez the software is not USABLE. I guess this is a huge problem with Sonos, which I didn’t know until I got the speaker. So I returned it and got the Sony Ult field 5. The Sony is beyond amazing.
This review is from Sonos - Move 2 Portable Durable Smart Speaker (Each) - Black
RobertS Posted
Received open box product that didnt work. Labelled as excellent condition and inspected by best buy prior to resell. Obviously it was not inspected. Also was missing charging component. Would give no stars if possible.
This review is from Sonos - Move 2 Portable Durable Smart Speaker (Each) - Black
LTJ12 Posted
Horrible experience, getting the run around from Best Buy and Sonos. Device stopped working after the 14 days return policy. But the sound is good when it worked. And its hard to set
This review is from Sonos - Move 2 Portable Durable Smart Speaker (Each) - Black
NetworkEngineer Posted
Great sound but horrible horrible horrible app update as of August 2024. No physical remote so app is important,
This review is from Sonos - Move 2 Portable Durable Smart Speaker (Each) - White
Posted
We recognize the importance of having a reliable and user-friendly app, and we sincerely apologize that this hasn’t been your experience, particularly after the August 2024 update. Your frustration is valid, and we are actively working to address the issues that have arisen.
Please know that your feedback is invaluable as we continue improving the app. In the meantime, if there’s anything we can assist you with, whether troubleshooting the app or any other concerns, please don’t hesitate to reach out at support.sonos.com.
Thank you for your patience, and for being a part of the Sonos community. We’re committed to improving your experience with us.
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JoelH Posted
It was delivered without a receipt. It cannot be charged up for use. I have 4 of these same speakers with no issue; however, this one cannot be turned on and does not charge up. Will be returning it to a Best Buy store
This review is from Sonos - Move 2 Portable Durable Smart Speaker (Each) - Black
RichardM Posted
Was never able to sync with older Sonos equipment which was a shame see other manufacturers make set up so easy. Returned speaker after one day bought a Turtlebox and set it up in minutes
This review is from Sonos - Move 2 Portable Durable Smart Speaker (Each) - Black
JosephP Posted
Initially I loved my Move 2, I purchased it with three other Sonos speakers. Set up was very easy to set up all four it took maybe 10 minutes. However, out of nowhere after about two months of owning the move to, it will no longer connect to the other speakers. In fact, it doesn’t even connect to Bluetooth. Every time it takes a couple tries and once it does connect it cut in and out frequently. I’m hoping I can exchange the move 2.
This review is from Sonos - Move 2 Portable Durable Smart Speaker (Each) - Black
DougR Posted
After 2 hours on the phone with Sonos support, we still couldn't get Move2 speaker to work with our EXISTING Sonos network. Speaker could see the WiFi network but wouldn't download the required update. The app has always been pretty worthless, too. Don't waste your time & money.
This review is from Sonos - Move 2 Portable Durable Smart Speaker (Each) - Black
BruceWayne23 Posted
This thing is pretty bad. Doesnt sound as good as the era. Also deosnt work most of the time. Signal constantly drops out. Now it just wont connect at all.
This review is from Sonos - Move 2 Portable Durable Smart Speaker (Each) - Black
Krissy Posted
It was not good at all for listening to music as the manager that sold it to me said it was I am very disappointed
This review is from Sonos - Move 2 Portable Durable Smart Speaker (Each) - Black
Nate Posted
You have to install the app, creat and sign into a sonos account before you can even use the speaker. Not cool its a freaking speaker!
Posted
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand that the requirement to install the Sonos app and create an account before using the speaker can feel frustrating, especially when all you want to do is enjoy your music right out of the box.
The app is essential for controlling and optimizing the performance of Sonos products, ensuring that they work seamlessly with your Wi-Fi network and provide the best audio experience. We realize, however, that this may not be ideal for all users, especially those looking for a more straightforward plug-and-play setup.
We appreciate your patience and feedback as we continue to improve our products and services. Feel free to reach out to us at support.sonos.com for additional steps on getting you set up with your Move 2.
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JamesC Posted
I returned them because they were junk and they didn’t want to give me back my refund and cash Mike I paid be careful
This review is from Sonos - Move 2 Portable Durable Smart Speaker (Each) - Black
JasonW Posted
Garbage battery. Lasts less than 6 hours. Not the 24 hours advertised
This review is from Sonos - Move 2 Portable Durable Smart Speaker (Each) - Black
Posted
I am sorry to hear about your Move 2 experience. If the battery on your Sonos Move 2 isn’t lasting as long as advertised, here are a few steps you can try to resolve the issue:
Check for Firmware Updates: Ensure your Move 2 has the latest firmware updates. Sometimes, updates include improvements to battery performance.
Battery Calibration: Fully charge the battery to 100%, then let it drain completely before charging it again. This can sometimes help recalibrate the battery sensor.
Power Management Settings: If there are any power-saving settings or options in the Sonos app, make sure they are enabled to optimize battery life.
Reduce Volume and Usage: High volume levels and continuous usage can drain the battery faster. Try lowering the volume or reducing usage to see if it helps.
Reset the Speaker: Perform a factory reset on the Move 2. This can sometimes resolve issues with battery performance.
Contact Sonos Support: If none of the above steps work, there might be a defect with the battery. Contact Sonos support @support.sonos.com for further assistance or to inquire about a replacement if your device is still under warranty.
I hope this helps!
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JamieM Posted
Every other sonos device I own can do this. Instant return. Totally pointless.
This review is from Sonos - Move 2 Portable Durable Smart Speaker (Each) - Black
JeremyLucas Posted
I own Sonos Arc, Sub, (2) Ones & (1) Five, all work perfectly. The Move 2 (2nd gen) misses the mark. Audio output is intermittent (approx 3” of silence for every second of actual audio). I purchased for AirPlay capabilities and it fails miserably. I addressed this with Chesapeake, VA (Greenbrier) Best Buy staff and was advised because I purchased a month prior and did not purchase extended warranty, there was nothing they could do. Thus this review so other consumers do not fall into same trap. $450 lesson learned.
This review is from Sonos - Move 2 Portable Durable Smart Speaker (Each) - Black