See more imagesSwann - Smart WiFi Video Doorbell with Chime, 1080P Battery Operated, Ultra-Wide 180° View Indoor & Outdoor Surveillance - Black
- Model:
- SWIFI-BUDDY-GL
- SKU:
- 6494928
Highly rated by customers for:
See more imagesHighly rated by customers for:
Stephatto Posted
Installation into existing brick was straightforward, and setting up the device was easy. The camera/video picture quality is good, and it has handy preset verbal messages for interacting with visitors. The doorbell chime is fun, and I like that notifications can be accessed from the same app as other Swann devices, e.g. cameras and flood sensors. I would give it 5 stars if getting tech support were a bit easier. Their chat is for new sales only, and the 800 number has a long wait time. Moving the device from one account to another was impossible until we fully paired it with the one account and then removed it, which we sorted out on our own.
Pepster Posted
The only reason I do not give this doorbell a 5 rating is because of its clunky size. This I’m sure is because of the battery. Need a larger casing so your not dismounting your doorbell all the time to charge. Set up is very easy download the app scan the QR code and your on your way. Two things to watch out for. One is that it only works on a 2.4ghz WiFi. Second is don’t mount the cradle before viewing the camera output and height. Use double sided tape or have someone assist.
CoolDaddyO Posted
It works great. I was able to understand and follow the directions in the book. The device came fully charged when it was delivered. I liked to pick the chime I wanted, there is a dog bark which was nice, but we selected a traditional doorbell sound. The chime unit itself is pretty small and unobtrusive. We've got it centrally located in the house and it's easy to hear. I had some difficulty pairing the device and my phone, but we played around with it and got it connected. It would have been great if there was some trouble-shooting in the guide. Now that it's up and ready to go, it is good to be able to check what is happening at the door, even when we are home to feel more safe at home. The camera is clear and we really like having this product. Many others in our neighborhood also have the product. I got this doorbell because I wanted to have better security. We have had some packages stolen in our neighborhood over the years. This should hopefully help with that. I'm really happy with this purchase and would reccomend it to anyone looking to upgrade and update from a "traditional" doorbell to a video doorbell.
Posted
Hello CoolDaddyO,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Allen Posted
This product was very easy to install. The wireless chime with multiple rings made finishing the installation even easier! This is an addition to my already installed Swann security cameras. It works with the same apps and is very easy to view cameras. I will say the response time on the app is slower then my wired cameras but that is expected. All in all a great product! Would definitely recommend as an addition or a stand alone.
Athena Posted
This was my first experience with a camera doorbell, I love it! It was super easy to set up, came with good instructions for mounting. The battery seems to last for some time and will be easy to charge when it needs it. I love that I can check what is happening around my doorstep and yard when I am away from home. The app is easy to use and provides still previous pictures and live video. The camera shows great detail, especially during the day. I know some require a monthly fee and didn't want to have that ongoing cost. This seems to be a good value and well worth the security.
Posted
Hello Athena,
Thank you for reaching out to us and sharing your positive feedback on our Swann - SwannBuddy Wireless 1080p Full HD Video Doorbell. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Fricky625 Posted
I had a hard time pairing the device to my phone however once it was paired the set up was very fast. I think there needs to be more instructions on how to pair the device and the indoor speaker.
Posted
Hello Fricky625,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - SwannBuddy Wireless 1080p Full HD Video Doorbell. Please know that Swann does offer 24-hour technical support and video tutorials on how to install and set up the system. If you come across a hiccup you can contact our support team and we will help provide you with a troubleshoot guide or help with instructions on setup. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Jheint Posted
This was the easiest setup and install ever. The app walked me through everything perfectly. The video is fast to respond. Video quality is good too. The chime is nice and loud and selectable tone. Definitely a good buy!
Betsy Posted
We have been wanting to get a video doorbell for quite a while - really happy with the Swann product! It has a super clear video covering a rather large amount of area. And, we love the ability to talk with the person at the door through our phone. Nice to be able to view past videos as well. Had a little bit of trouble setting it up as the system was only showing live videos and wasn't archiving videos but we worked with customer service which was great! Got the issue resolved and things are working perfectly now!
Posted
Hello Betsy,
Thank you for reaching out to us and sharing your positive feedback on our Swann - SwannBuddy Wireless 1080p Full HD Video Doorbell. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Vindawg Posted
So far I love it. Easy to install. Hard wired it no need for replacing batteries.
Posted
Hello VinDawg,
Thank you for reaching out to us and sharing your positive feedback on our Swann - SwannBuddy Wireless 1080p Full HD Video Doorbell. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Beanbutt Posted
These days everyone should install a camera at their front door. This is my first one so I’m not as used to some of the attributes as others might be. Some pros and cons I've experienced are as follows: Pros: 1. It comes with the option to be wired or wireless. 2. Set up was easy. 3. There are no monthly fees because it records to the 32Gb MicroSD card (included) or the Cloud. 4. The video quality is good, includes night vision, displays 1080p, has 180° viewing, and works with Google and Alexa. 5. The speaker has six different chime tones to choose from and is portable, so you can take it with you to the basement, backyard, or anywhere else around the house. 6. Whenever it detected motion, it recorded it for a few seconds on the app so you can take a look back at it. 7. It has an alarm on it that you can set off from your phone to warn intruders. 8. Cons: 1. A manual to use this on the app was not included so one needs to search internet for it. 2. No night light (similar to a regular doorbell) in order for people to locate the doorbell at night. 3. The mobile app does NOT ring, only a notification is sent. 4. The Motion Mask turns the whole screen blue rather than just the the areas I want to mask. 5. The Mode: After changing the mode to AWAY, it always reverted back to HOME. 6. There’s a delay when viewing and talking to someone which I didn't expect. My Wi-Fi router is less than 15 feet from the doorbell. 7. Once the camera goes to sleep, it takes quite a while to wake back up. 8. It did fail to connect several times but once it did, it worked fine. All that said, this is a good device that does what it says it will do. It’s a doorbell/security camera that detects motion, alerts you when someone is at the door, and stores the video footage for you.
veritech13 Posted
I purchased this with the hope of replacing the eufy doorbells and making a seamless transition. I was in for a surprise, the installation was easy, setting up the device was easy but the functionality is where this was lacking. The charge only lasts 3-4 days tops, if you keep the motion sensor at the lowest setting it still eats away at the battery with all the phantom alerts. The other option is to turn off the motion sensor which defeats the purpose og buying a security doorbell. The other issue is the doorbell chime included has only 2 volume options that are adjustable thru the app only. The doorbell chimes are small, battery operated instead of plug-in and make placement difficult since they need to be in a space the small speakers can be heard in the living space. The other issue is i purchased 2 doorbells for the front and rear door, well guess what, you cant pair 2 doorbells to one chime. SO you need to have both doorbell chimes next to each other which is not convenient or nice to look at.
Posted
Hello veritech13,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - SwannBuddy Wireless 1080p Full HD Video Doorbell. Frequent opening of the Swann Security app, too many motion detections, and poor WiFi signal can contribute to the fast discharge of the battery. The unit sleeps when there's none of the above on the first 2 things mentioned is happening while repositioning the camera or your router so they can have a stronger signal will help the camera last longer. Your detailed review gives us more insight into the areas where we could use some improvement. Long term our support team will continue to launch updates to the firmware and application that will help further improve your experience. If you have not already, please reach out to a member of our support team to help look further into the issues you are experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and will be shared with the rest of our product development teams.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Martha Posted
I have moved to a new apartment and installed the video doorbell to track when packages are delivered, the dog walker arrives, and the coming and goings of the cleaners. I had a delayed installation because the apartment complex doesn't automatically approve doorbells and cameras for aesthetic reasons. But, after getting around to taking a look at it they approved. They came by to inspect and asked about the brand because it, evidently, is better looking than others that have been installed here. Set up was easy and I'm not very tech savvy. The images are clear and it functions as needed. I find the app convenient and perfect for my uses - as it's almost entirely for when I'm away from home. I especially like NOT having a monthly subscription to use this, which was what had kept me from installing one sooner.
Posted
Hello Martha,
Thank you for reaching out to us and sharing your positive feedback on our Swann - SwannBuddy Wireless 1080p Full HD Video Doorbell. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Bram Posted
[Employee of bestbuy] Pros: decent video quality, easy setup, intuitive app. Cons: not able to add to Swann NVR, not able to operate wired chime already present in home
Posted
Hello Bram,
Thank you for sharing your feedback. We are glad to hear you are enjoying some of the features our system has to offer. Please know Swann's doorbells work independently; however, they conveniently connect to the same Swann Security app so you can have access to multiple Swann products all from one place at the same time. We are sorry the doorbell does not work with your existing home chime. Swann only tests compatibility with other Swann products and pertaining software. For further assistance, please visit our support page or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Bryman Posted
So I was pertty optimistic when purchasing this unit. After installing it and playing around with sensitivity controls, this thing ended up not being good at all. It would not pick up people coming up to the doorway. It would only pick up people walking away. Whats the point if you cant record or recognize the people coming up to the door. It will record a quick glance of people right before they would be leaving. There was a lot of lag from a doorbell press to when I would get the notification. Not only that, but then the app would take forever to load once you get a notification, or it will just crash and ask to restart the app again. Picture quality is poor. I have 2 small trees in the front yard, day or night, this was sending notifications non stop. I do not reccomend this product at all! Returned and got another product which is working wonderfully.
Posted
Hello Bryman,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with your Swann Security System. There are many variables that can contribute to why your cameras are currently not working as they should. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. Please provide our technical support team with your internet upload and download speeds. This will help us troubleshoot your device. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canda: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
LV - Swann Customer Support
KarinA Posted
Good quality. My only complaint is that it picks up all the motion outdoors. I live on a busy street and in front of the train tracks so it goes off with all cars and the train. I have put a mask on those areas but it’s still going off and draining my battery. One day and 12% of battery life was already used
Posted
Hello KarinA,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - SwannBuddy Wireless 1080p Full HD Video Doorbell. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal setting. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Maxbird Posted
Don’t know if I got a faulty doorbell, but I have everything on the lowest settings and the battery drains every three weeks. Considering this is a rental property is very difficult for me to knock on the door and say hey I’m here to recharge the front doorbell. I have called Swan to no avail, they said it was my settings however I have it on all the lowest settings possible without even being able to view the camera which is why I got it in the first place.
Posted
Hello Maxbird,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - SwannBuddy Wireless 1080p Full HD Video Doorbell. Frequent opening of the Swann Security app, too many motion detections, and poor WiFi signal can contribute to the fast discharge of the battery. The unit sleeps when there's none of the above on the first 2 things mentioned happening while repositioning the camera or your router so they can have a stronger signal that will help the camera last longer. We would recommend looking into our Xtreem Wireless Battery Camera. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
VEsparza Posted
We purchased this option to have a doorbell since we have a whole swann set up in our house. Unfortunately, the settings for this doorbell SUCK! We have tried to set up blind spots so it doesnt catch the street and the shadow of the tree moving. Im so disappointed because this doorbell isnt cheap but it is what it is now.
TechAffairRTG Posted
Laggy. Inconsistent. Does not show up on NVR Feed or Desktop App.
Posted
Hello TechAffairRTG,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - SwannBuddy Wireless 1080p Full HD Video Doorbell. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. Please reach out to a member of our technical support team and provide your Internet upload and download speeds. This will help us troubleshoot your device. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
SamuelS Posted
Great I like it easy to install good audio and picture
Posted
Hello SamuelS,
Thank you for reaching out to us and sharing your positive feedback on our Swann - SwannBuddy Wireless 1080p Full HD Video Doorbell. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Joseph Posted
Color night vision did not work, there is a standard 20-30 second "processing" time before you can view any live video as the unit goes into sleep mode and the doorbell notifications to your phone only work half the time. Love my Swann camera system but this one is a fail
Posted
Hello Joseph,
We are sorry to hear you are experiencing issues with your Swann product. Please note the delay can vary based on 1) The upload speed of your internet provider and 2) the strength of the Wi-Fi signal to your Swann camera from your home router. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canada: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
LV - Swann Customer Support