Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$199.00

Customer reviews

Rating 4.6 out of 5 stars with 2093 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the SURFboard S33 modem for its speed and overall performance, with many reporting it supports their high-speed internet plans and delivers blazing fast speeds. The modem is also praised for its ease of use and setup, especially with the Xfinity app, and its 2.5 Gbps Ethernet port. Some customers have noted concerns about the modem's heat and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 2,093 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arris S33

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem for the price and a great alternative to renting.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Reliable

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow but reliable, better than the CM1200 as far as consistent speed. Just not as fast as the Netgear.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Good

    |
    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem for what is needed. Works well with eeros and xfinity

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Speedtest download up to 1050Mbps

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Sometimes can Speedtest download speed at 1050Mbps. Upgraded from previous SB8200.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    ARRIS - SURFboard S33 32 x 8 DOCSIS 3.1 Multi-Gig

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product Highly recommend. Now I'm having up to 900 mbps compared to less than 300 mbps before

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Outstanding

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great...very happy...Spectrum supplied modem dropped once a day, randomly...this has been rock solid...buy it!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    ModemS

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact modem that delivers excellent speed and throughput.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem replaced our Arris modem from 2015. Could not be happier with its performance so far!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid stable modem

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good spead from Spectrum 500mbps plus with google mesh wifi.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Hi

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrade from cox's modem to this one, and the network speed has obviously improved a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    New Surfboard

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replaced old motorola surfboard and so far has been working great with no problems and increased speed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome upgrade for my xfinity. no problem with my internet now =)

    I would recommend this to a friend
  • Pros mentioned:
    Ethernet port

    Rated 5 out of 5 stars

    Surboard S33 does the job well

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Modem, will be future proof ready with a 2.5 GB ethernet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once installed I had to call the wifi provider and register it. Other than that it was easy.

    I would recommend this to a friend
  • Pros mentioned:
    Ethernet port, Speed

    Rated 5 out of 5 stars

    Great Modem

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly with Astound Broadband. It took about 15 mins on the phone with them to provision. Save yourself some money and just buy this instead of leasing the Cable company modem. It'll pay for itself in less than a year.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works great

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great with my eero pro 6 set up with a gig connection

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Reliable

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid connection and faster speeds over what old modem was yielding. Setup with xfinity was straightforward.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with the Optimum 1GB service. I would highly recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem to Replace Xfinity Modem

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem! I was using the one given to me by Xfinity and kept getting notifications that my network was unstable. After switching to this one, I have not received any errors and my words have been great! Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ethernet port

    Rated 4 out of 5 stars

    So far so good

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced rented cable company router/modem and added a whole home mesh network to support multiple device and tv streaming. So far so good!

    I would recommend this to a friend