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Customer Ratings & Reviews

Your price for this item is $199.00

Customer reviews

Rating 4.6 out of 5 stars with 2060 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the SURFboard S33 modem for its speed and overall performance, with many reporting it supports their high-speed internet plans and delivers blazing fast speeds. The modem is also praised for its ease of use and setup, especially with the Xfinity app, and its 2.5 Gbps Ethernet port. Some customers have noted concerns about the modem's heat and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 2,060 reviews
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    expensive, but worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick setup and easy use. Definitely get the 2.5 GB, but my ISP doesn't have gig service. Definitely recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    ARRIS FAIL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEWARE, you may purchase this product and get a version number (v1, v2, v3, v4, v5 ....) that does not work with your internet service provider. Unfortunately, you won't know what version number your are purchasing until you unbox the product. ARRIS - if the product's version number matters for customers, you need to indicate the version number somewhere on the packaging of the product or on the retailer's website. My kids like those cheap mystery toys, I don't like a $200 mystery modem. Do better ARRIS.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new modem works great. Very easy to install. It took less than ten minutes to have my network up and running.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Seems to work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, despite some setup hiccups........

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Reliable Upgrade For Comcast Users w/ Room To Grow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use Comcast for cable Internet, where over time it is required to upgrade the modem to keep up with infrastructure upgrades. In short Comcast recently updated their infrastructure to offer higher speed connections. The result was not only that my older modem could not take advantage of the higher speed offering, but in fact was under performing because less channel capacity was allocate to legacy modems. Setup was something of a hassle where the instructions say you can setup the model without a cellphone. In fact I was forced to download the Comcast app to provision the new modem. Once provisioned, I deleted the app from my phone. All that said one the modem was provisioned, software updated, etc it is 100% solid without any dropped connections.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Needed an upgrade and Best Buy associate gave me several choices to choose from. Very helpful.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    works good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this modem works very good. does run a little warm but not to bad. looks kinda cool.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Performs as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug and play. No issues at all. Replaced a modem that was "unsupported " by Xfinity

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this new modem for about a month. It had been great, no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it when the price is around $100

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem is very stable and very compatible with my Xfinity so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ethernet port

    Rated 5 out of 5 stars

    Excellent Modem for the Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Future proof yourself with the Arris S33 as it is the latest modem at an affordable price and a 2.5 Gbps port.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very strong connection and stable. Easy setup and use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome Blossom

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome blossom Extra awesome thank you thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Recommended Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to switch out my old modem and router that got fried. This is a nice small reliable modem. I recommend it if ur looking to upgrade ur current device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Surfs up!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm, surfs the net smoothly cutting through the traffic.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem replaces my previous Arris modem. The modem works great. It was easy to set up and activate.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Best Buy Employee

    Rated 4 out of 5 stars

    False advert

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 stars bc this did NOT come with a surfboard. Anyway…this modem works pretty good!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    MOdem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good purchase because I was tired of paying comcast for there rental modem

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Two Thumbs up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was easy to get setup and running and works great with my Nighthawk router.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    3.1 docs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seemed great. Just returned because husband chose a different modem he liked a little better. But no issues with this one. It would have been just fine.

    I would recommend this to a friend