Customer Ratings & Reviews

Works OK but constantly have to remove and re-add my phone. The app that goes along with it is worthless

After the sales person assured me it would work in my vehicle I purchased it and waited over a week for it to arrive. I then went to the location to pick it up and the counter person set up the installation date. Before the appointed date I received two calls from the installation department noting that this would not work. Went back to the store to return the item, no one stated or said maybe we can look into options.

Nice sound and a worthy radio upgrade highly recommend

Not sure how open box “excellent condition” works. It stated open box with everything included. Got the monitor only. No wiring hardware, no brackets, no manual. Just the unit. Went to Best Buy in person to return. Did not accept return. Said since it was bought online and shipped had to ship back. I showed them that the return option for the unit was walk in. They said no does not apply. Asked to see manager. Refused to take and said I had to ship. Asked to assist to print return label. Could not assist. Asked for tape to close box. They said they had no tape. Was told to go to staples and have them help me with tape and print out label to return. Staples said they could not take because they only do UPS. Was told to go to Fed Ex to ship since that was the original shipper. Drove home printed label, taped and drove to Fed Ex. While experience was horrible. I felt like once they saw that the item was not up to par with description and was unprofessionally labeled as excellent by some poor individual that is considered geek squad professional. They should have accommodated the customer and just made the return as easy as possible. Will seek other avenues when making purchases before considering buying from Best Buy.

Can't wait to have it installed, on Jan 22nd, at Best Buy

It is awesome and has all the bells and whistles. The screen is amazing

Verbally abusive tecnician who also happens to force rescheduling appointments because they decide to no call-no show.

Really nice and loaded with great features and I love the big screen.

I like it. It took a minute to set up my Home Screen with the icons I want. This product does a great job updating my 2012 vehicle. Has a plug-in for a backup camera and steering wheel interface, both products sold separately.

I replaced the original (top end) receiver in my 2014 Rav Limited, with the Pioneer 10.1" receiver, and discovered options I didn't know my car could achieve. The Pioneer receiver is delivering great equalized sound I hadn't know possible

I have not used it yet so I’m waiting to see how it will work in my vehicle. I hope to enjoy it, be able to stream my best songs from my USB audio drive.