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Rating 4.4 out of 5 stars with 99 reviews
MarciaB Posted
I haven’t had very long. But so far it has been great.
SalilG Posted
Great product, made life so much easier. Highly recommend
TammyC Posted
This is my 2nd Roborock. Love this one own two due to home size.
AAAA Posted
Finally a great product and it works as expected for mob and carpet
NickL Posted
From day 1 it would sometimes have to retry docking a few times before it would work. Then after just a week it would fail to dock at all but would work if placed on the dock manually. Now it refuses to recognize the dock at all and will not charge, empty, or wash. I bought this to replace my Roborock S8 Pro Ultra that also had it's dock fail in the same way (just outside warranty of course) and this one of6 having the same issue almost immediately. A quick Google search shows there's a capacitor in the charging dock that fails and causes this issue, going back multiple generations to the S4/S5. You'd think years later they'd have fixed this issue but nope. Completely unacceptable for how much these stupid things cost. Such a shame because otherwise this robot is AMAZING.
saleh Posted
Love Rocky! Super helpful cleaning after my messy kids!
CarolineG Posted
This is a smart and very functional self-cleaning machine. It could scan and position in the whole room properly and then start its work.
DarshanD Posted
This turned out to be a great product. Detects wires and furniture's .Works gr8. Easy setup
Zamest Posted
Must cop this robo vac it does moatly everything good.
Abcd Posted
Pretty awesome. Does a great job and the app is so easy to work
NathanB Posted
Definitely the smartest robot vacuum we have bought!
Ramg Posted
Excellent top end robot vacuum with both wet and dry capabilities
OSMANT Posted
Good for wood floor bad for carpet. Not impressed!
Posted
Thank you for your detailed feedback. We sincerely apologize that the product fell short of your expectations. Your experience is important to us, and we are committed to using your input to improve our products and services.
Taveras Posted
It is a brand new item and doesn’t work Problem with the LiDAR
Posted
Hi,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Nemslik Posted
It's a great vacuum when you turn it on and its program to start cleaning without an app. For some reason, it doesn't like connecting to WiFi⁶. It kept saying WiFi password was wrong every time, and i tried and tried to connect. I also did many factory resets. And still didn't want to connect.
Posted
Hi，
We are sorry to know that your robot can't be connected with wifi. Our robot only works with 2.4G wifi and it can't work with 5G. Please ensure that your wifi is 2.4G. And please double check and confirm the password is correct and doesn't contain any special character. If you still need any help from us, please contact our service team. You can find our contact information on the product manual. We are glad to help you.
Thank you.
69ingchipmunks Posted
This product worked properly for maybe a week. Started having issues with the dumping and it getting stuck on corlds/shoe laces
Posted
Dear Customer,
Thank you for reaching out.
We're sorry to hear that the product started having issues after only about a week of use. We understand how frustrating it must be to experience water leakage when pouring it out, and for the machine to get stuck on cords or shoelaces during use, especially when you were expecting it to work properly.
To help you get the best experience, we suggest clearing cables, shoelaces, and other small loose items from the floor before starting cleaning. If available in the app, you may also set restricted areas to help the robot avoid places where wires are concentrated.
If you need any assistance, kindly reach out to our dedicated customer service team via support-us@roborock.com or by phone at 1-855-960-4321. We would appreciate the opportunity to better understand your experience and do our best to provide appropriate support.
Best regards,
Roborock Customer Care Team
SusanneB Posted
Do not buy if you have pets. The device is incapable of self-emptying pet hair. There is no clog in the tubing. The problem appears to be the very small port between the internal dust canister and the docking station OR the vacuum in the docking station is not strong enough to pull the hair through the small opening. I have the unit vacuuming daily and returning to empty after each room. I’m forced to manually empty the container each day.
Posted
Dear Customer, thanks for your feedback and we are sorry about this issue caused. We also wish to clarify that pet hair, due to its light and often tangled nature, can easily clog the air duct or dustbin, especially when mixed with moisture. However, you can utilize scheduled cleaning routines as an alternative strategy. This feature is designed to improve cleaning efficiency through intelligent cleaning processes and may help your current situation. If you have any doubt about how to set the routines, please feel free to contact with our support team for further help.
AKkkkkkk Posted
It has AI and expected much more better reliability
Posted
Hi, thanks for your feedback and we are sorry to hear it. May we know if there's issue with robot? If so, could you please contact our support team to resolve this issue? You can reach out us via email support@roborock.com, we will provide you some troubleshootings and help you returning this device for repair, please don't worry.
John Posted
Cleans every room including bathrooms flawlessly. I have it vacuuming 4 days a week and vac/mop the other 3 days. 2300 sf of hardwood floors with 4 dogs. I’ve had it for a month and so far I would highly recommend it. We have only small area rugs on our wood floors and I’ve had no problems with them either.