Customer Ratings & Reviews
- Model:
- KP125
- SKU:
- 6472520
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the Kasa Smart Wi-Fi Plug Mini's ease of use, compatibility with smart home systems like HomeKit and Google Home, and its compact size. Many appreciate the scheduling features, energy monitoring capabilities, and quick response times. However, some users experienced challenges with connectivity and initial setup. A few also expressed dissatisfaction with the mobile application.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
WiFi Plug
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not able to connect this device. I will return
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for sharing your experience with our Kasa Smart Plug with HomeKit. We hear your concerns, and we have a detailed and helpful setup video on our official website that navigates through all of the setup steps: https://www.tp-link.com/us/support/download/kp125/#video
As a general note - please also ensure your smartphone is not connected to a VPN during setup, as this may interfere with the installation process.
If you would like assistance with your Kasa product(s), please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Look elsewhere if you want reliability
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lost connection to Google Home and Alexa 4 days ago. Got one response from Support saying they were aware of an issue and then nothing, so right now it's a Dumb Plug. Useless
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We regret to hear you encountered this concern with your smart plug. If the symptom is persisting, we would first recommend power cycling (unplug and re-plug) the smart plug.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Continually disconnects from dual band router. Annoying as heck to set up. 10/10 would not recommend.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We always recommend ensuring your router's Wi-Fi signal is adequately strong in the smart device's location. Within the Kasa app, there's a feature that allows you to measure Wi-Fi signal strength of your smart devices. When the app is connected, please check the signal strength in the Device Settings menu.
If the signal is within the ideal range, and you're still experiencing these symptoms, please ensure your Kasa Smart app is up to date, then update your smart device's firmware by selecting Me → Firmware Update within the Kasa app.
If you'd like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
