Customer Ratings & Reviews
- Model:
- DMH-1770NEX
- |
- SKU:
- 6477986
Customer reviews
Rating 3.9 out of 5 stars with 868 reviews
(868 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.0
Rating 4.0 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers frequently mention the positive aspects of the 6.8" Android Auto™ and Apple CarPlay® Bluetooth® Digital Media (DM) Receiver, such as its Apple CarPlay integration, sound quality, ease of installation, user-friendly interface, and affordable price. However, some customers have expressed concerns regarding the durability of the product, particularly the screen, which they claim may develop issues after a year of use. Additionally, a few customers have reported issues with the product's warranty and radio functionality.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Pinoneer DMH-1700
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased this to upgrade from my older pioneer deck. I was pretty confident about my purchase and when I got it I had it installed. Shortly after the deck started to experience Bluetooth loss. The same effect when you get too far from your Bluetooth speaker. Happened several times after and I decided to invest in a different brand. I purchased the Kenwood deck from Best Buy last month and I enjoy it. Thank you.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the product, we appreciate your time. Sorry the Pioneer product did not work out for you.
Rated 2 out of 5 stars
Very disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a few weeks. Disconnects all the time, goes to a black screen and then a white screen with colored vertical lines. Disconnects from my battery overnight. I was warned by the Best Buy installer of the problems and didn't listen. Not even the regular radio will stay on.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Csckatie, we apologize for the inconvenience you've encountered with your device. Please contact us for assistance or visit the store where you purchased the product for further support. Thank you for your understanding. Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-6-8-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6477986.p?skuId=6477986
Rated 2 out of 5 stars
Didnt work after a year
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Radio was nice until it wasnt. Just after a year it stopped working,. Turns out radios made this year( during covid) were made poorly. Luckily pioneer fixed it for free evn though it was past the warranty period. I did have to pay shipping, and remove and reinstall myself. I would not recomend for this reason.
No, I would not recommend this to a friendRated 2 out of 5 stars
Low lifespan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for about 2.5 years. Totally dead white screen after that.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are having a problem with your DMH-1770NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will discuss available warranty assistance options.
Rated 2 out of 5 stars
You sort of get what you pay for
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this unit after my factory head unit began to fail. Wanted something with CarPlay that wasn't going to destroy my wallet. Install was fairly straight forward. Touch screen was very responsive and worked well at first. Wired CarPlay and Android Auto only (not the end of the world), this head unit was showing promise.....until recently. Bluetooth connectivity is fine. Microphone that comes with this stereo isn't worth the time to install. Unfortunately, this unit only worked properly for a little over a year. The past 6 months of owning it have been hit or miss whether or not I'm going to get the white screen of death or a functional stereo. The volume buttons are touch screen, non haptic style. So it's easy to miss the buttons sometimes for volume adjust. The radio presets are finicky and easy to accidentally reset to factory. Most recently, the radio will briefly work as soon as I turn my car on, but simple tasks like adjusting the volume too quickly causes the screen/entire radio to die. I paid $375 for this head unit and now I'm seeing the quality that this amount of money buys. The only reason I'm rating this as fair is because it lasted for a year before dying.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the Pioneer product.
Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus.
They will provide troubleshooting assistance.
- Cons mentioned:Screen quality
Rated 2 out of 5 stars
Not a fan
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The receiver worked fine for a year and a half. There were times when the system had to be reset. Around a year and a half to two years in and the screen is completely white and will not work.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are having a problem with the DMH-1770NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will discuss available warranty options with you.
Rated 2 out of 5 stars
Lil frustrated it will work out
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hopefully the 2nd stereo isn't an issue. 1st went out in 2 years I was glad I had geek squad protection. Getting the runaround from The geek squad guys with the car stereo isn't helping matter.... I rebought the pioneer in-dash stereo and was told they had a problem in the early 2000s but after 2024 they fixed it. So I'm just awaiting my reinstall coming up soon.... Hard to get an appointment and having a couple issues hopefully they work out smoothly.
I would recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Please contact Best Buy at 888-237-8289. They will try to assist you with the problem.
Rated 2 out of 5 stars
Should have lasted longer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this back in 2023 to upgrade my stereo and it was really good until recently when it would randomly restart its self and now I’m getting the “white screen of death”
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are having a problem with your DMH-1770NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting/warranty assistance.
Rated 2 out of 5 stars
Bad product that only passes because of AA/Carplay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Pioneer 1700/1770 will be the downfall of Pioneer as a car audio brand. The failure rate is extremely high. Sadly, this is the new Pioneer after they got bought out by private equity in 2019. Then after the pandemic, and their key supplier factory burned down, they were forced to redesign their units to use inferior quality components simply so they could put a product to market. It's why I no longer recommend Pioneer, although if you can get a hold of product from prior to 2019 it's still good. and USB -A in 2024? yikes, it can't even fast charge my phone in use, and of course it's wired
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the Pioneer product.
If you want a unit with a USB-C connection and wireless Apple CarPlay/Android Auto, you might consider the DMH-W4660NEX. It will offer both these features.
Rated 2 out of 5 stars
Terrible radio
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this radio with it being Sirius xm ready and Bluetooth and Apple CarPlay last July. I bought this radio because my Bluetooth gave out in the factory radio that was originally in the car. Seriously this past July, the radio doesn’t work including everything that’s included. I have Bluetooth for a reason so if I need to talk to someone while I drive then I can. Everything all together including the radio costs almost $700 because I had to buy the steering wheel controls, harness, etc. I am having such a hard time getting Best Buy to fix it and getting someone on the phone with geek squad to see if they can troubleshoot the radio! DONT BUY THIS RADIO! Unless you want it to give out within a year. It’s just a white screen with red lines and I can’t do anything
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the DMH-1770NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus.
They will provide troubleshooting assistance.
Rated 2 out of 5 stars
Radio stopped working due to manufacturer issue.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good radio for the most part of a year after purchase, then screen started to randomly be stuck in a white screen and there would be no audio or touch function to the screen, radio would need to be reseted (button on top left corner) for it to work again, eventually it stopped working completely, came to found out this was a common manufacturer issue with this radio sucks to suck should’ve done my research first.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are having problems with your DMH-1770NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at https://usa.pioneer/pages/contact.
They will provide troubleshooting assistance.
Rated 2 out of 5 stars
Bad Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Head unit for my Prius, for the first 7 months it was excellent, Then, closer towards the 9 th month the Android auto GPS started to flicker on and off while driving. A repair was needed and the cost to remove the unit from the car was 3X more than just purchasing an after market GPS unit.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the DMH-1770NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at https://usa.pioneer/pages/contact.
They will provide troubleshooting assistance.
Rated 2 out of 5 stars
Not enthused
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman did not know much about it, bought it because it carplay. Unfortunately, I have sxm radio and was told it would be the same and it was not. Have to have carplay in order to use when before I could get it through antenna. Install was fine however they duped and left all my stuff on the floor they had to move. Disappointing for the$$
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .I am sorry to hear you are not happy with the DMH-1770NEX.
This model cannot work with the factory SiriusXM tuner. You would need to get the SXV300 tuner from SiriusXM. Or, as you did, use their application through Apple CarPlay.
Rated 2 out of 5 stars
Disappointing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to like this, I really do. BUT there are so many bugs and cons to this. First off, the screen is not bright enough in sunlight. Second and probably the most annoying is that I have to factory reset this thing once or twice a week because it freezes and becomes unresponsive. Then all of my settings are lost! Finally, there is a weird bug with CarPlay and iMessage voice messages. I send a lot of voice messages and this makes my voice sound like I am screaming at the top of my lungs right into the mic and makes all of my messages distorted and inaudible. I have a couple weeks left before my return window close and if there isn't an update soon then this is for sure going back. I would not recommend this to anyone. Just get something else that has been around a little longer.
No, I would not recommend this to a friendRated 2 out of 5 stars
Love/Like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. Nice sounds. I love the mic on the stereo. You can "text" with your voice. Nice EQ setting. What I don't like about it is you have to plug in your phone every time. It is Sirius XM ready, but if you have to listen to the music, you have to play it thru your phone. You I recommend this product, no I would not.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the product, we appreciate your time.
For Wireless Android Auto or Wireless Apple CarPlay, you might consider the DMH-W3000NEX.
The DMH-1770NEX is SiriusXM Ready. If you purchase their SXV300 tuner, you can select SiriusXM as a source, without connecting your phone.
Rated 2 out of 5 stars
Not the greatest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It disconnects while driving this happens a lot more often when your on a call I can be in the middle of a call and it disconnects. It disconnects when the camera is in use
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are having a problem with your DMH-1770NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
Rated 2 out of 5 stars
Lifetime Pioneer Customer No More
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lifetime Pioneer customer since the 1980’s but no more. This is the third unit I’ve had in my truck in about 6 years. The first two had HD tuners that stopped working so the radio just kept cutting in and out every 3 seconds. I finally bought this unit THREE MONTHS AGO and now it’s stuck in a “reboot” loop. I checked for a firmware update and there isn’t one available on Pioneer’s site. About to go pull the fuse and see if that works; otherwise, it’ll be another paperweight in my garage.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello DaveK. Thank you for taking the time in leaving a review on this Pioneer - 6.8" Android Auto and Apple CarPlay Bluetooth Multimedia Receiver. We don't want to lose a loyal customer like you. Kindly give us a chance to fix this for you. Please contact us.
Mary II Pioneer Customer Support
Rated 2 out of 5 stars
Going on my third unit
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you get some geek squad protection on this unit. Sounds good, looks good, but unfortunately theres been trouble with the mainboards going bad over time.Purchased my first unit back in late 2021, had to replace early 2022, the second unit worked pretty good for the most part until recently, and now I need to get it replaced again. The problem is that qhen it boots up, it freezes up or shows a white screen.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the Pioneer product.
Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus.
Rated 2 out of 5 stars
Beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This beeps loudly several times when you first turn on the car. It also changed the sound of the blinker and it is also very annoying. We have found no way to turn these sounds off or down.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing feedback on the product, we appreciate your time.
This would be an issue with the factory interface module. If you used iDatalink, look for OEM Settings in the System Menu. Here you can adjust the beep volume.
- Pros mentioned:Overall performance
Rated 2 out of 5 stars
Mirror link does not
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mirror link does not work . Everything else works fine but I bought this for the mirror link and it does not work
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello there,
Thank you for writing a review about our 6.8" Bluetooth Android Auto Apple CarPlay SiriusXM Ready. We know how annoying is when the mirror link is not working as expected. We would love to check this situation further with you, I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach as at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Pioneer Support
Louise
https://www.pioneerelectronics.com/PUSA/AboutPioneer/Contact+Us











