Customer Ratings & Reviews

My experience with this item compared to the Drive smart 65 is frustrating at best! It locks up at the wrong time during commute and causes wrong turns, tells me to turn right instead of left! I have always loved and used Garmin products the way I love and drive Jeep Grand Cherokees! This is the worst Garmin product I’d ever want to use with my Jeep!

It sucks pretty sure it’s the software update. My mom bought the exact same one six months ago works amazing so I bought one. It was crap wouldn’t work at all. I thought maybe it was faulty so I took it back week later. They sent me a brand new one exact same problem does not work. I’m thinking it’s a software update because my mom has an updated her since she got it. Hers works fine. I would never buy it again. I wasted $200 on this thing and there’s nothing I can do about it.

The Garmin - DriveSmart 66 was a huge disappointment. I bought it for a trip out to the Wyoming area. I had a list of places I was planning to go and wanted to add the addresses as favorites. Entering an address is still as convoluted as the older ones. You start with the numbers and work down. It defaults to the state it detects you're in, so it rarely finds the correct address until you change the state. Many addresses it couldn't find. One was next to Mount Rushmore, so they weren't in the middle of nowhere addresses. Google Maps had no issues with any of the addresses. I downloaded the map for offline use and used Google for the trip. I had a hotel in Casper, WY. All through Casper, the Garmin changed turns every few seconds, and the car on the map spun in circles. Several times, it said I was driving the wrong way on the highway. In other places, it would show that I wasn't driving on a road at all. I like the screen size, and the touch interface works like a smartphone. I had it connected to my phone via Bluetooth, and it displayed upcoming places like gas stations and restaurants. It showed a gas station coming up, and the next one was 90+ miles away, so I filled it up. There were many gas stations it didn't list on that stretch of road. In my opinion, it was a complete waste of money. It failed miserably in the one area it should've shined in.

Purchased this newer model Garmin GPS after old one died. Even though there were no reviews out on this model, I assumed the quality would be as good as my prior Garmin. Not a great experience. The battery does not seem to hold a charge even though the unit is plugged into power the whole time it is in use and the screen darkens so is unable to be viewed even though the unit is on and the voice driving commands are working. I am returning it for refund after owning 1 month and being thoroughly frustrated with the unit.

I have had this for over a year, and it still can't find my home address. Both my personal phone and my work phone have been able to locate my address ever since I moved here over 2 years ago. I had to set my home location while sitting in my driveway, and it only knows "home" as latitude and longitude numbers. I went on a trip to a restaurant in Mississippi and it couldn't find the name of the restaurant. I had to pull up the restaurant on my phone's mapping program to get the address to put into this device. I've since quit using it and just stuck with my phone's maps. I just have to hope nobody calls me during a critical time where I miss a turn. I had a different model that worked great, but it got stolen when someone broke my car windows and grabbed everything they could. I thought it had some kind of location program built into it for just that reason, but I could never get any information on where it ever was. I guess I am done with Garmin GPS now.

Not a good product. Still relies on updates and then needs access from your phone to work properly. Will not recommend. Google maps works better!

Would not connect to my internet in an attempt to load maps.

Worst GPS unit I've ever used! Maps and programming updated when i plugged it in. I had it set to accept tolls and choose the fastest (not shortest) route from Cambridge, MD to Glen Burnie, MD (67 mi) and it consistently tried to route me through Elkton, MD (144 mi). Once I crossed the Chesapeake Bay Bridge it finally settled on the correct route, more or less. It still kept trying to send me down local roads instead of major highways. There were no accidents or road closures so it shouldn't have been trying to avoid congestion or back-ups. It did the same thing on the way home. It failed 100% of the time on all 4 legs of a known trip so I certainly wouldn't use it to take me across country. I don't know what the problem is but it's useless to me.

Worst Garmin I have ever used. It has not been able to find the correct location and a driveable route except for 1 out of 12 locations. I have had to get latitude and longitude and manually enter correct coordinates to get to most of the places we have needed to travel to. There are places with the name of the location we wanted to go to, but with the wrong location. If it had the correct location a few times, but tried routing via private or employee access only roads. Maybe it is because Florida. Yesterday was the last day for me to return it.....a paper weigh is all it seems to be useful for. Wasted a lot of money. I hope it works better in other states.

We were never able to get it to pair with the app.

Honestly this device often gives poor routing and suggests businesses that are closed and there’s no way to remove these businesses

Complete waste. Thought i bought a truck device. Tried to return it. Return was declined. I was forced to purchase thr right device somewhere else. I will not shop here no more.

I used to have garmin navigators in the past but never had one the was significantly inaccurate. i updated the unit right out of the box but got me lost in maui hawaii

Keeps freezing up while trying to get to my destination

I purchased this for my mom, but had to return because she couldn't figure out how to use it correctly during a trip.

Total garbage not even one month and it stopped working. It doesn't turn on at all. Bought on 3-05-2022 and Died after two uses on 4-01-2022.

I have gone through 3 of these in the last 3 months. After about a month they just stop working.

Seems like Garmin used to mean quality. After less than two months, this GPS would not even turn on.

I returned it because the Bluetooth was not working. And the sales person told me exactly how to do it and I couldn’t get it to come on.

no help on upload ,cant get help from garmin, best buy wont help please dont buy you wont make it to were you want to go.