Customer Ratings & Reviews

After much rereading and redoing the installation guide and finally ignoring the final picture, I was able to get it installed. (The final picture seemed to indicate the tiny center light and the outer ring should be lit to begin pairing. That was untrue.) The doorbell and camera work great! The camera could be better, but it works well. I’m impressed that I get alerts no matter where I am.

Setup and installation was a breeze. However, after 2 weeks it lost connection and had to exchange it for a new one. Luckily i bought the warranty and had it replaced. However, I had to waste money on buying a warranty for the replacement.

Overall good quality. Big improvement on aesthetics. Had the old one and while it looked nice and shiny new it quickly started cracking on what looks like plexiglass. Bought this newer one because the older one stopped working. My only problem with it is that they flipped the design on the base plate for the screw hole slots. I had to make new holes in the wall because they were different as far as the mounting holes go. The screw hole that has a horizontal slot for fine tuning vertical alignment has been switched around to the top i think it was. Other than that, i would recommend it either way.

I love my google products and this one is right there to but I do have just a couple of things that I feel are downgrades from it’s predecessor. I feel the wide camera view was much better before and the biggest issue I have is having to move from the nest app to google home. Home is fine but nowhere near the functionality of the nest app. I hope this decision is reversed or the google home camera functionality is modified to be more similar to nest.

This product sure came in handy. Small and mighty! Light turns on when action is detected and recording. The only downside is 3 hour max video history.

Good quality product and great sound. Video resolution could be better.

Limited use to date but working as expected. Appears sturdy.

When the original Nest doorbell came out, I immediately bought it, since we are deep into the Google ecosystem. It was crystal clear (4k) and had a nice wide field of vision, along with crisp night vision. Since we operate a home business, it is essential to stream live so we could see visitors/delivery people before and after they ring the doorbell. Unfortunately, the finish of the gen1 became brittle and started cracking around the camera button and lens housing. It also “rebooted” when pressed since it relied on an internal battery to provide a surge of power when it rang, providing a temporary boost to ring the mechanical chimes. The rebooting meant when someone pressed the doorbell, you couldn’t see the video since the doorbell rebooted due to a failed (and swollen) internal battery. When Google came out with the gen2 battery powered doorbell, we immediately dismissed it since we rely on the 24x7 video stream. Google then released this wired version, which finally became a legitimate upgrade path for us. Installation was simple and we appreciated the new rubber spacers, which provided more room to tuck the wires behind the doorbell. Setup was straightforward, aside from me thinking the Nest app was the way to set-up (it isn’t, you need to use the “Home” app, which is a bit of a mess). Installed the chime connector, tested everything and was up and running in about an hour. We subscribe to the Nest Aware service, but this has a “free” 3-hour video history for those with subscription fatigue. First impression is that it looks great on our wall. The white finish doesn’t show fingerprints like the gen1 did and overall looks “cleaner”. One thing that immediately became apparent was the field of view…it a 960p portrait crop vs. the 4K wide landscape view of the gen1. This is pretty annoying as when it’s streamed to a Nest Home Max, it has huge black bars on the sides, kind of like when someone records video in the portrait orientation. Functionally, it works great, picking up familiar faces and is responsive when pressed. Daylight resolution is nice and crisp but night vision looks little “smeary” with detail. As mentioned earlier, the forced portrait aspect ratio is certainly a downgrade (for us), but should be good enough for its intended purpose as a video doorbell. Google says they tuned the software and implemented machine learning, which, while not immediately apparent, should be superior to the 1st gen. Bottom line is we are thankful Google finally made a wired version of the gen2 hardware, but ultimately kind of miss the original one. In the end, it doesn’t really matter since we are so deep into the Google Home ecosystem and needed new hardware, making this the only upgrade to the gen1 wired doorbell. This model would be a 10/10 if it included the same (or similar) 4k wide-view camera. As a Google ecosystem household, we would still recommend this doorbell, but do hope Google puts a better sensor in their next revision. Pros: * Improved external cosmetic appearance/design * Loud and clear audio/speaker * Easy to install, especially if you are coming from the gen1 doorbell * Camera quality is very good * Remote chime puck is 2-wires vs 4-wires on the old one (easier to install) * Lower price * Free 3-hour event video history Cons: * New 960p crop sensor means no more landscape video * Feels like a "side-grade" vs an upgrade (to the 1st gen model) We would buy it again, but would prefer a 4k sensor in the new hardware, even at a higher retail price.

TL;DR: - DIY installation took me an hour. The last version took about the same. Each time the process was a major bummer, but for different reasons. - Google really should have included a flush mount/extender rather than the weird padded spacer things it did include. - the video, face recognition, audio recording, and streaming are outstanding and use the Google Home app, integration with video Google Home devices is wonderful Longer Version: The deceptively small box for the Google Next wired smart doorbell contains a huge amount of frustration and pain during installation, but once it's done, you'll wonder why you didn't have one years ago. Our house is not particularly hard to install things on; we have siding which is easy to drill into, good wiring to connect into, and all the pre-requirements like a transformer and chime that have the correct ratings and connection points. Where things went sideways: taking off my Gen 1 doorbell, the wires got caught and I had to shorten them a smidge. Thankfully, Google thought about this by including a no-fuss wire attacher/connector kit. Unfortunately, they didn't think about how to mount the whole thing flush to the wall while utilizing it. You cannot hide the extender in the casing and you shouldn't shove your doorbell wires further into the wall recess. So... what to do? Google provides two 1cm wide padded spacer things. If you use them, your doorbell wiring is open and exposed (along with the accompanying hole into your house) behind the doorbell. Not cool. If you can opt for the angled bracket, you can actually avoid this scenario, which is what I did, but not every home will be able to do this. It's a process/security flaw which creates a methodology for a prankster to easily snip your doorbell wiring. They'd be on camera while doing so, but not for long. If you can afford the "Pro" installation, go for it if only to save yourself the headache. Once you actually have the darned thing mounted, the software really shines. The Google Home app does a great job interconnecting devices, the one downside is that there doesn't seem to be a way to put the live video as a default view on the home screen or to customize the layout. So to see who's at the door requires an extra step that it shouldn't (unless you have a Google Home video screen device and fast WiFi to show the stream nearly instantaneously). The Nest cameras seem to always record good video, even at night, and the sound quality is typically very good except in hyper-windy conditions. The storage and playback is easy to access and monitor, and the facial recognition is very good. The depth and awareness settings for alerts are easy to tailer for different "events" and you can even set zones for activity monitoring. First smart doorbell? Definitely worth it. As far as an upgrade from Gen 1? Not a huge imperative to dive in now unless your 1st Gen is failing. In terms of upgrading from a different kind of smart doorbell? Probably a good bet. A quick side-note: while I didn't have to use it on this particular device, Google's customer support and replacement program for outdoor Nests is pretty darn good. Given that these devices are outside in crazy conditions, you want that peace of mind, and Google definitely delivers. I found that whole process easy when needed.

I don’t know if I got a dud or not. But I would constantly have connection issues or google home app issues. Not only that, I had issues with setting up the device and I had to reach out to support because it wasnt detecting. BUT when it did work, it would work phenomenally, amazing, perfect couldn’t complain. Very streamlined with my other google products to make it a smart home. I would say the camera quality could be better by angles and picture, otherwise night vision is better than Ring and smooth interface compared to Ring. Also detects people, packages better than Ring AND I love that I can customize the doorbell sound for holidays (to be ✨extra✨).

Bought this to replace an original Nest Doorbell that quit working. I was surprised how much bigger this doorbell was than the 1st generation. Hardware installation was very easy and I like using the Home app to view the video. Unfortunately my other NEST products use the NEST app so I do have to switch back & forth between the apps. I really like the wider (taller) field of view over the previous generation. And the picture is much brighter (so bright that is stays in color even at night just from the street lights). Too bad they didn't update the video resolution like many of the competitors are doing. I recommend this doorbell - especially if you have other NEST products. If you don't have any other NEST products, you may want to shop around a bit to see competitors with higher resolution.

The Nest Wired is a pretty good video doorbell. Video quality is average though. The installation was not difficult. The app is easy to use and must be downloaded to access the camera and video. The app automatically stores any motion detected video for you to review. However the free version of the app only retains video clips withing last 3 hours. Not 3 hours of clips. Clips from the last 3 hours ONLY. The subscription seems like a good deal though and that will retain weeks of clips. It's easy to download a video clip if you need to. Basically one tap. The real drawback though is that there appears to be NO time and date stamp on the saved video when you download it. It appeared to have the meta data for the video only. As in when you download the video that is the creation time and date. Not the actually time and date that the RECORDING was captured. That's not very useful if you had to use a video clip as a piece of evidence. We did install the chime protector. That was pretty easy. There was one phantom ring since we installed the doorbell. Overall it's a good doorbell and one of the only ones that I am aware of that will connect to a WIFI network with WPA3.

I wanted this to impress me. I expected it to impress me. I wasn’t. I’ve been a long time Nest owner. I’ve owned at least a dozen Nest products, as well as several other brands of smart home products. Nest has always been my favorite despite some historic shortcomings. The 2nd generation wired doorbell might be the biggest miss for me. Although, I can’t help but think that I’m being tainted by my own history. First time owners may be happy, but I’m struggling. The hardware looks slick. Slightly larger than the original with a simple modern design. Installation would have been easy, but I ran into a voltage issue. I upgraded the doorbell transformer to 16 volts for about $30. With both steps, the total time was probably 2 hours. The security screw is a nice touch too. Also, to whomever made sure that the mounting holes were the exact same as the first generation, I love you. The camera quality is decent at 960P. This time around, the doorbell can record up to an hour of footage locally in the case of an internet outage or general instability and upload when back online. This is the one feature I’m happy to see! I don’t know if I’m alone, but this unit doesn’t mount flush. Maybe I’m missing something, or the instructions were just a little too vague, but the gap between the wedge and the wall is just too much. I ended up putting some thin weather stripping around the mounting place to prevent my neurosis from driving me crazy. I also wrapped the cable clips with electrical tape to prevent water damage. The Google Home app is a mess. I know it’s being re-worked but I just can’t get over it as we sit around waiting for the transition. It’s slow, clunky and feels outdated. I miss the old Nest app – which is probably going to be declared end of life soon (speculation) – I’m struggling here with “the good ole days”. You won’t be able to use the old app, so settle in for a bumpy ride if that was your app of choice. I miss continuous recording, fast notifications, and a well-designed app. I gave this a 4 star rating, but only because I feel like I’m more hung up on what feels like a downgrade from the first generation. If you're coming from the first generation, it might feel more like a 3 star product. If I’m being objective, it’s a 4 star product. I may completely change my tune when the new Home app comes out, but until then, I just don’t know what to think.

I love the form factor and the ease of installation. I upgraded from the originally nest cam and although/unfortunately the previous mount was not compatible with this one I was very satisfied. I love now that it's also properly connected to the google home suite of apps. So separate apps are no longer required. Why isn't it five stars? Because the video quality is definitely not as sharp as the previous version. Although advertised to be the same, it's actually slightly less. I've done all the settings...etc. What I also like about this is that the field of view is better.

As title says this doorbell is slightly better than the Gen 1 model, which is what I upgraded from. Installation is similar to 1st gen model, except there are these added wire connectors behind the doorbell which add more things that need to be tucked away. The aspect ratio is narrower but taller on this 2nd gen model which makes it easier to view a whole person. I like the change, however I still find at times I can't view the whole person at the door. Due to the narrower field of view I did use the included 20 degree wedge which helped provide a better viewing angle. With the Gen 2 model you no longer have the option to use the Nest app. This upset a lot of people, but for me I'm fine with using the Google Home app. It's easy to use and still have most of the controls from the Nest App. The video resolution is just ok. When looking at the specs it's slightly lower than the first gen but I haven't been able to tell the difference when looking at the footage between the two. There's definitely other models out there with better footage. I'd say the main benefit in upgrading to the 2nd gen model from the 1st gen is the design. This new one has a much better look, I feel like it makes the old model look outdated. Since however I feel that's the main benefit of upgrading, I don't think it's worth it for the price. If you're looking at buying this to replace your current standard doorbell, then I'd recommend it as it takes good video, is relatively easy to install, and it looks great.

It really works great. Good video quality.I have found that this product truly excels in its performance. The video quality is exceptional, making it a standout choice for anyone seeking top-notch visual clarity. It has consistently delivered outstanding results, which is a testament to its reliability and effectiveness. I highly recommend it to anyone looking for a reliable and high-quality video solution. This product has exceeded my expectations in every aspect.

This is an upgrade from the original version. There many noticeable enhancements to the second gen. For instance the body is more flush and sleek looking than the two toned model. The camera can see extremely well, better than the original. What I also like is that the kit includes a wedge adapter so that if you have a doorbell that’s parallel to your door but facing the side, you can get an angle on the camera to face it out better (you can purchase separate wedges that offer more of an angle. The only thing that prevents me from giving this a slightly better rating is the Google Home app. It’s not that great. It can add your new doorbell easily and will guide you through the process but general day to day use, it’s not very intuitive. The old Nest app was way better.

This doorbell is relatively straightforward to install as long as you're familiar with household wiring. The tutorials are helpful and once installed, the activation process via the app is easy. The camera works well during the day and night with great light sensitivity though I wish the sensor resolution was a bit higher. The people, pet, and package detection work great. The Google Home app features and functionality fall short of the old Nest app and Google has taken years to provide enhancements.

First off I like the finish on this compared to the original. I had the original nest doorbell for over 3 years and the plastic on it started peeling and the devices would shut off after the bell was rung. This one works nicely. No issues at all. Wish it had a battery in it so if power was lost for a moment it could still record. The finish on this one feels nice and may last the test of time but, we will see. Video is clear and pretty wide. I like that the view is a wider aspect in the vertical frame to see packages.

Nice product the size could be slightly smaller but over all it is a nice product. Install was easy and straight forward video is clear and audio is clear. I would recommend this product