Nest Hub 7” Smart Touchscreen Display with Google Assistant (2nd Gen) Charcoal GA01892-US

Customers are saying

Customers consistently note the Nest Hub 7” Smart Touchscreen Display with Google Assistant (2nd Gen) for its ease of use, good sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, sleep tracking, and smart home integration are also appreciated. However, some customers have expressed concerns over the lack of a camera and occasional sluggishness in responsiveness. Additionally, a few users have pointed out compatibility issues with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Rated 2 out of 5 stars
Lines on screen!
Fred Posted 3 years ago
The Nest hub is an excellent way to control all your smart home devices. Its definitely way better than Siri when it comes to understand commands and compatibility with products. The screen size is ok. I would recommend going for the bigger Hub Max, but the price of this one vs. the Max is significant. You can usually catch these on sale for $49. While the Hub Max lowest price I’ve seen is $150. The touchscreen is very responsive and the speakers work fine, just don’t expect it to have audio like an Apple Homepod mini. I have been using three of these around my house for over a year. Two are working fine and one already has the screen failing. There are color lines through the LCD screen that have made it difficult to see whats on the screen. Although, it still works and responds to commands, the screen is definitely an issue. I have these hubs synced with google cams all around the house and I enjoy being able to see my front door and all my Google Cams with a command. I usually find myself using it with my Nest Thermostat as well, and use it as my daily alarm clock. The overall quality for what you pay is fine. I know my screen is now broken, but for $49 Im not going to complain. I will mention that I never used the touchscreen on the hub that has the LCD screen broken. I barely even used that hub so I would have expected a much longer life expectancy. If Apple had a LCD screen I would be all over it, and would pay the premium. But im not going to pay the premium on a Google Hub. There just isn’t many options out there for a smart hub with a screen except for Alexa products and Google for the most part.
No, I would not recommend this to a friend
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Brand response from Nest Support
Posted 3 years ago
Hi there, Fred. Thanks for sending in your review on your Nest Hub(2nd gen). We're glad to hear that you're able to enjoy the features of the device and how it has helped you in your home. Your feedback on the longevity of the LCD screen is appreciated and rest assured that we'll relay this to the right team for improvements we may provide in the future. We value your input and if you want to share more feedback about the Nest Hub, please don't hesitate to submit one here: https://support.google.com/googlenest/answer/7071494
Rated 2 out of 5 stars
Lacking. This one and the Max
Aj916 Posted 10 months ago
its ok. often the assistant will activate for no reason, and the apps it can install are limited. the interface is not the most intuitive, the apps are very limited and limiting. for instance spotify and youtube are impossible to browse if you don't know what you want to hear/see. in addition to that unlike the Max Hub it can't work like a security camera. i am sure a future generation will show much improvements but this isn't worth it and the Max isn't much better.
No, I would not recommend this to a friend
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Rated 2 out of 5 stars
Nearly useless
MAJCapers Posted 4 years ago
Nearly complete and utter garbage. It gets two stars because it meets the bare basic minimum requirements that I had. As a twitch streamer (md278x) it’s important I get my rest and wake up for my streams. My requirements were: 1. Show me the time 2. Show me the weather It does that. However, hardly any useful customization. It HAS to be in a particular setting to show me the time and weather. If I add a picture, the information is too small to read. What is the point of that? You essentially have to do all of the settings on the device. WHY?! It is just out of arms reach for my use case and it takes a great deal of effort to set the alarms and so on. Yes you can use voice commands (I haven’t tried to be honest but I shouldn’t have to) but what about if you’re away and you want to set an alarm for something that just came up? Don’t even bother trying to change the tones. This is what actually prompted this review by the way. Twice now, as I was scrolling through the different alarms looking for a heavy hitter, the thing just times out (while trying to play sample sound) and goes back to the home screen. What the heck! Just simple stuff like that is very frustrating.
No, I would not recommend this to a friend
This review is from Nest Hub 2nd Gen - 7" Smart Home Display with Google Assistant - Chalk
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Brand response from Nest Support
Posted 4 years ago
Hi MAJCapers, thanks for taking the time to share your feedback. We’re sorry to hear that Nest Hub (2nd gen) didn’t meet your expectations.

For changing the alarm sounds, we suggest resetting Nest Hub (2nd Gen). This may be helpful to refresh the system and will improve the overall performance of your device. Doing a factory reset will erase all data and you may need to set it up again. To reset Nest Hub (2nd Gen), press and hold both volume buttons together at the back for about 10 seconds. Your Nest Hub will let you know that it's resetting.

Your feedback is important to us as it will greatly help us in improving our products and services. If you need assistance, our support team is always here to help. Please feel free to contact us here: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
Hub is underpowered - Glorified picture frame
forced2create1name Posted 2 years ago
Underpowered “hub” that is a glorified digital frame. Bought it because I added 2 Nest floodlight cameras and a doorbell to my home. It is clunky and slow to respond. Phone is far faster. The speaker is Ok for sound, but integration with Spotify via hub is terrible and if you’re an iOS household forget pushing from your phone to hub. Oh, and YouTube music works, but changing songs is slow and unresponsive. Should I expect more from Google? Probably not given the clunky install of 3 Nest products (dependent on QR codes). Use your phone or get an Android tablet instead.
No, I would not recommend this to a friend
This review is from Nest Hub 2nd Gen - 7" Smart Home Display with Google Assistant - Chalk
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Brand response from Nest Support
Posted 2 years ago
Hey there. Thanks for investing high on Google Nest devices, and for giving us feedback about the Nest Hub (2nd gen). We’re sorry to hear that your experience didn’t meet your expectations. We are committed to providing exceptional experience, and feedback like this helps us identify areas we can improve for users like you.

Meanwhile, it can be helpful to check for any wireless interference or rang issue that can affect the overall performance of your Nest display. Although the device can pass the connection test during setup, it will struggle to stay connected if it’s just a bit too far away from your router. If you're experiencing a spotty connection or weak signal, we also recommend checking your Wi-Fi network to see if your bandwidth is congested, which happens if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. You may need to extend your Wi-Fi network’s range using boosters or additional Wi-Fi access points if your display is located too far from your Wi-Fi router.

Feel free to contact us at the following link for additional assistance: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
Google Home devices have gone downhill
JonG Posted 2 years ago
It is slow, sometimes taking up to 30 seconds to respond. It has completely wild misinterpretations of requests. For example, I'll ask it "Turn off family room TV" and it will respond "Master Bedroom TV is not available". The worst is when I ask it to turn off an outlet I have labeled "Microwave" to child proof a microwave my 2 yo son can reach. I'll say "Turn on Microwave" and it responds with "turning on 7 lights" and proceeds to turn on every smart bulb in the house while most people are trying to sleep. Seriously, you have to annunciate to a ridiculous level, it takes too long to understand, and sometimes just does random stuff that is nothing close to the request. I feel like everything Google makes has just gone downhill the last 2 years. I'll deal with the google crap I have now until it's worth replacing it all with a better brand
No, I would not recommend this to a friend
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Brand response from Nest Support
Posted 2 years ago
Hello there, JonG. We appreciate you sharing this with us and are sorry to learn that you're experiencing some difficulties with your Nest Hub(2nd gen). We suggest that you retrain your device to better recognize your voice as this may help with voice control. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:

Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.

Change Nest Hub's Hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon. - Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the Hotword.

If the issue still persists or if you've tried these steps before, we recommend that you reach out to our support specialists and let us help find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
MAJOR flaw holds it back
edwinsagain Posted 1 year ago
The screen is nice. The display is a good size. However, it has one fatal flaw. It just does not hold a signal with its Google nest cams. It’s been an issue for years. It’s still an issue. I bought these for the purpose of monitoring my home, including my child’s room. The camera will.not.stay.on. I am lucky if it stays on the screen for more than 15 minutes before displaying “camera feed is not available” I know this is a software/design issue because it works just fine on my Google home app on my iPhone. But, I don’t want to have to use my iPhone as a monitor 24/7. That what these are for!! Big, big flaw in the unit. I cannot give it any more than 2 stars
No, I would not recommend this to a friend
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Brand response from Google Nest Support
Posted 1 year ago
Thanks for sharing your feedback on the Nest Hub (2nd gen), edwinsagain. While we’re glad you like the look and size of the display, we understand your concern on having connectivity issues. We’d be happy to investigate further and get your device running smoothly. When you get a moment, reach out to us here: https://support.google.com/googlenest/gethelp?
Rated 2 out of 5 stars
looks ok, about as useful as a broken toe
James Posted 3 years ago
Easily one of the worst electronic devices ive ever owned...When it works its fine, but this is my second of this version and they literally have the attention span of a two year old. Randomly, multiple times a week it just decides it no longer wants to hear anything you say, and i don't mean the "i dont know what you mean", it doesn't even acknowledge the "hey google". Then 1/4 of the time when it does actually acknowledge you it either takes 10 minutes to do what you ask/said, or just fail outright. I've had the exact same issues with both units
No, I would not recommend this to a friend
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Brand response from Nest Support
Posted 3 years ago
Hi James, thanks for your feedback. We're sorry for the frustrating experience you have with the voice command for Nest Hub (2nd Gen).

For the best experience when giving voice commands with Nest Hub, especially if you have other family members in your home using the Nest Hub (2nd Gen), setting up your Voice Match will help improve voice recognition and identify different accounts for your device. Here are some steps you can follow to enable this feature:
- Open the Google Home app.
- At the top right, tap your account.
- Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
- Tap Assistant settings > Voice Match > Add devices.
- Make sure any devices you want to link your voice to are checked.
- Tap Next > I agree.
- Follow the in-app steps.
- To hear personal information, you must turn on Personal results. Tap I agree and proceed with the Voice Match setup.
- To invite others to set up Voice Match for tailored results, tap Invite > choose your communication method, and send the invite. To skip this step, tap No thanks.

We also recommend enabling the Personal Results for your account. Simply follow the steps on this link: https://support.google.com/googlenest/answer/7684543

If you'd like us to check further on the issue, please go ahead and visit us at our support page. We'd be happy to help you and improve your experience here: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
Google Nest isn't great since Google took over.
PeterS Posted 2 months ago
Trouble is, I have too much that is Nest but if I didn't I would absolutely ditch the google nest products in favor of something else. Longevity/reliability is an issue and the app is very clunky. Google really ruined Nest unfortunately.
No, I would not recommend this to a friend
This review is from Nest Hub 2nd Gen - 7" Smart Home Display with Google Assistant - Sand
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Brand response from Google Team
Posted 2 months ago
Hey there, PeterS. We’re sorry your experience with the Nest Hub (2nd Gen) hasn’t been the best. A quick reboot will normally resolve several issues and keep your device feeling fresh — here’s how to do that:

1. Make sure your mobile device or tablet is linked to the same account as your speaker.
2. Open the Google Home app.
3. Tap and hold your device's tile.
4. At the top right, tap Settings, then More, and then Reboot.

If you need any additional support, reach out to us here: https://support.google.com/googlenest/gethelp?
Rated 2 out of 5 stars
Not as advanced as I hoped
Caroline Posted 2 months ago
This product is very similar to Alexa Echo products. I find the Alexa products easier to set up and use. I was hoping for more smart home integration and a better control panel - this is not it.
No, I would not recommend this to a friend
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Brand response from Google Team
Posted 1 month ago
Hi there, Caroline. Sorry to hear the Nest Hub (2nd Gen) may not have been the best fit for you. We’d be happy to look into your concerns and make sure you're getting the best experience possible — when you’re ready, reach out to us here: https://support.google.com/googlenest/gethelp?
Rated 2 out of 5 stars
Too laggy in 2025
wontreview Posted 9 months ago
it does what it advertised but the performance is just not there. It takes over a second to switch screens
No, I would not recommend this to a friend
This review is from Nest Hub 2nd Gen - 7" Smart Home Display with Google Assistant - Chalk
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Brand response from Google Team
Posted 9 months ago
Thanks for reaching out on your Nest Hub (2nd gen). Sorry you're experiencing issues with screen responsiveness — that seems out of the ordinary. A factory reset can help solve that problem and here’s how:

On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting. Once it does, you’ll need to set up your device again.

If that doesn’t work, we’d be glad to investigate, reach out to us here: https://support.google.com/googlenest/gethelp?
Rated 2 out of 5 stars
I WANT to like it, but I just can't
BeefSupreme Posted 4 years ago
It has a lot of neat/cool features. Practically, though, I mostly use it to play music in my kitchen and as an alarm clock in my bedroom (it also controls my bedroom lights). Every day or two, the Hubs will all disconnect from the wifi and be unusable until I go through the setup process with all of them in Google Home again (it's tedious, and I can't turn my bedroom lights on without google home...). When they do work, they're pretty good. The sleep tracking is useless, not worth paying for (especially if you share a bed).
No, I would not recommend this to a friend
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Brand response from Nest Support
Posted 4 years ago
Hi there BeefSupreme, we're glad to hear you liked the cool features of Nest Hub (2nd Gen). We do apologize for the disconnection issue you are experiencing.

Here are some recommended steps you can try that can prove to be helpful with the issue:
- Check for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.
- You may also check for possible sources of interference such as the thick walls and appliances in your home.
- Resetting Nest Hub is also a good idea to try out. This process will erase all data and you may need to set up your account again. To reset, check out this link: https://support.google.com/googlenest/answer/7073477

If you still experience the same issue, please consider contacting our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
Doesn’t work
YadiraB Posted 1 month ago
It doesn’t work well, turns off and turns on most of the time
No, I would not recommend this to a friend
This review is from Nest Hub 7” Smart Touchscreen Display with Google Assistant (2nd Gen) - Mist
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Rated 2 out of 5 stars
Too many issues with voice control
BigPoppa Posted 2 years ago
I bought this specifically to control my home lighting and audio. I am an Android user since Doughnut and have used almost 2 dozen different Android devices including phones, tablets, STBs and speakers. This is the first device i have used in over a decade that has had issues recognizing and responding to voice commands. I have it fully updated and it sits within 10 feet of my router, but constantly gives an error "something went wrong, please try again in a few seconds" when asking it to do basic tasks like turn on lights. I even disabled voice recognition on my other devices to ensure it wasn't getting confused by multiple devices trying to respond, but the issues persist. Definitely returning it.
No, I would not recommend this to a friend
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Brand response from Nest Support
Posted 2 years ago
Hi there, BigPoppa. Thank you for sharing your review on Nest Hub (2nd gen). We're sorry to hear that you're experiencing some challenges with using voice commands on the device. We suggest that you retrain your device to better recognize your voice as this may help with voice control. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:

Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.

Change Nest Hub's Hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon. - Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the Hotword.

If the issue still persists or if you've tried these steps before, we recommend that you reach out to our support specialists and let us help find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
Less Performance than the Other Smart Speakers
Gallery90 Posted 4 years ago
I tried this unit because I got tired of the way that Amazon keeps infringing on my space in their quest to monetize everything, especially with their Alexa app. The price was right and I also picked up a Nest Mini. If things had worked out better, I would have purchased two more of the hubs and another Mini. But actual performance never matched the set of Alexas that I'm using all over the house. -- The skills are not as mature. I use my current setup to listen two three different programming streams from the local NPR affiliate. But with Nest, no matter which one I asked for (and got confirmation) the same single station was selected -- the one I listen to the least. -- And then there are all those Pages on the top. I don't care about some of them and I don't want them cluttering up things -- but you can't delete or hide them. -- It appears that you can broadcast audio to all your other smart speakers. -- The Hub would never recognize my Android phone because there were on different WiFi channels. Except that they were on the same channel. ++ The audio is better, but that doesn't do much good when I can't listen to some audio sources. After spending a few hours and two factory resets, I'm taking it back to Best Buy.
No, I would not recommend this to a friend
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Brand response from Nest Support
Posted 4 years ago
Hi Gallery90, thanks for posting your feedback. We’re sorry to hear that Nest Hub(2nd gen) didn’t meet your expectations, and had to return the device.

Your patronage and satisfaction are what drives us to keep working on improving our products and services. We are hoping that you’ll give Nest Hub(2nd gen) another chance to improve your experience. If you need any assistance, feel free to contact our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
Missing simple features.
NicholasR Posted 2 years ago
Works ok but i can't believe it didn't have basic features like turning the cameras on and off. You have to go on your phone app to do that. So stupid. I should have done some more research.
No, I would not recommend this to a friend
This review is from Nest Hub 2nd Gen - 7" Smart Home Display with Google Assistant - Chalk
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Brand response from Nest Support
Posted 2 years ago
Hi there, NicholasR. Thanks for sharing a review on Nest Hub (2nd Gen). We appreciate the details of your feedback and we've taken this information into consideration. We'd also be happy to entertain any other questions you have on our Google Nest products by reaching out to our support team here: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
Great product / poor echo system
RandallW Posted 3 years ago
The display and speaker work great. However, the smart assistant echo system is very poor. The smart assistant will connect to all of my devices, but will only control them about 50% of the time. At this time you would be better off staying with Amazon Alexa.
No, I would not recommend this to a friend
This review is from Nest Hub 2nd Gen - 7" Smart Home Display with Google Assistant - Chalk
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Brand response from Nest Support
Posted 3 years ago
Hi RandallW, it's awesome to hear that Nest Hub's (2nd Gen) display and speaker quality works great for you. Although we're sorry to hear that the Google Assistant fell short of meeting your expectations. If you will give us the opportunity, we'd like to help you out with your concern. This will give us the chance to provide you a more positive experience with our products and support services. Please consider contacting our support by simply clicking on this link: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
Nearly useless, had to return.
Drew Posted 3 years ago
Not as useful as I hoped. It’s interface is difficult to maneuver. I didn’t want to use my voice to make it function but it always wants you to. There are no directions for it and googling how to get to certain settings or setting it up to be more personalized just made it a headache!I wanted more detailed information from the nest part of this thing because if I’m not home and someone else is they should be able to see everything I own through nest — a google product— but it doesn’t function that way. To make phone calls- google is far too invasive. If internet connection is lost for even a split second it switches to a setup internet screen and stays there permanently until unplugged from the power and restarted. Will be returning.
No, I would not recommend this to a friend
This review is from Nest Hub 2nd Gen - 7" Smart Home Display with Google Assistant - Chalk
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Brand response from Nest Support
Posted 3 years ago
Hi Drew, thanks for sharing your insights with us on Nest Hub (2nd Gen). We´re sorry to hear that you didn't find it as useful as you had hoped for. This is not the kind of experience we had hoped to provide you with. If you´re willing to try, we'd like to take a look at the issue and see how we can provide you with a better experience. We have a dedicated team of support specialists, ready to help you with your concern. You may reach out to us using this link: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
Decent could use minor improvements
Justin Posted 4 years ago
I feel this is super cool. However it really doesn’t work well with my Lorex camera system. Wish you’d get alerts or update when motion is detected by cameras. Ring is also not compatible
No, I would not recommend this to a friend
This review is from Nest Hub 2nd Gen - 7" Smart Home Display with Google Assistant - Chalk
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Brand response from Nest Support
Posted 4 years ago
Hi Justin, thanks for sharing your feedback. We're sorry to hear that you're experiencing some difficulties in making your Lorex camera system work with your Nest Hub. Most devices that are compatible with Google Assistant should work with the Nest Hub. We want to know more details about your concern in order for us to identify the cause and help find a resolution for you. Please contact us on our Google Help page Here: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
This is worse than what I was expecting it to be
BryanJ Posted 2 years ago
Got this on sale and afterwards I thought to myself that I would have been better off buying a tablet It’s slow to load Shut down after 5mns of no screen time activity and the toggle switch to keep the screen on doesn’t work Playing a video and trying to expand the video screen doesn’t work It doesn’t allow me to download other apps because the internet connection isn’t secure on my home WiFi
No, I would not recommend this to a friend
This review is from Nest Hub 7” Smart Touchscreen Display with Google Assistant (2nd Gen) - Mist
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Brand response from Nest Support
Posted 2 years ago
Hello there, BryanJ. We're sorry to hear about your experience with using the Nest Hub (2nd gen). We encourage you to contact us anytime so we can investigate whether these issues are caused by the device or other environmental factors. You'll find our dedicated team ready to help you here: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
Terrible
Kolt Posted 2 years ago
Junk. The speakers blew within a month. Wasn't very responsive.
No, I would not recommend this to a friend
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Brand response from Nest Support
Posted 2 years ago
Hi there, Kolt. Thanks for sharing your feedback to let us know of your experience with the Nest Hub (2nd gen). We’d like to know more about what happened so we can look for all possible options to help you best. Please contact us anytime here: https://support.google.com/googlenest/gethelp

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Rated 2 out of 5 stars
Lines on screen!
Fred Posted 3 years ago
The Nest hub is an excellent way to control all your smart home devices. Its definitely way better than Siri when it comes to understand commands and compatibility with products. The screen size is ok. I would recommend going for the bigger Hub Max, but the price of this one vs. the Max is significant. You can usually catch these on sale for $49. While the Hub Max lowest price I’ve seen is $150. The touchscreen is very responsive and the speakers work fine, just don’t expect it to have audio like an Apple Homepod mini. I have been using three of these around my house for over a year. Two are working fine and one already has the screen failing. There are color lines through the LCD screen that have made it difficult to see whats on the screen. Although, it still works and responds to commands, the screen is definitely an issue. I have these hubs synced with google cams all around the house and I enjoy being able to see my front door and all my Google Cams with a command. I usually find myself using it with my Nest Thermostat as well, and use it as my daily alarm clock. The overall quality for what you pay is fine. I know my screen is now broken, but for $49 Im not going to complain. I will mention that I never used the touchscreen on the hub that has the LCD screen broken. I barely even used that hub so I would have expected a much longer life expectancy. If Apple had a LCD screen I would be all over it, and would pay the premium. But im not going to pay the premium on a Google Hub. There just isn’t many options out there for a smart hub with a screen except for Alexa products and Google for the most part.
No, I would not recommend this to a friend
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Brand response from Nest Support
Posted 3 years ago
Hi there, Fred. Thanks for sending in your review on your Nest Hub(2nd gen). We're glad to hear that you're able to enjoy the features of the device and how it has helped you in your home. Your feedback on the longevity of the LCD screen is appreciated and rest assured that we'll relay this to the right team for improvements we may provide in the future. We value your input and if you want to share more feedback about the Nest Hub, please don't hesitate to submit one here: https://support.google.com/googlenest/answer/7071494
Rated 2 out of 5 stars
Lacking. This one and the Max
Aj916 Posted 10 months ago
its ok. often the assistant will activate for no reason, and the apps it can install are limited. the interface is not the most intuitive, the apps are very limited and limiting. for instance spotify and youtube are impossible to browse if you don't know what you want to hear/see. in addition to that unlike the Max Hub it can't work like a security camera. i am sure a future generation will show much improvements but this isn't worth it and the Max isn't much better.
No, I would not recommend this to a friend
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Rated 2 out of 5 stars
Nearly useless
MAJCapers Posted 4 years ago
Nearly complete and utter garbage. It gets two stars because it meets the bare basic minimum requirements that I had. As a twitch streamer (md278x) it’s important I get my rest and wake up for my streams. My requirements were: 1. Show me the time 2. Show me the weather It does that. However, hardly any useful customization. It HAS to be in a particular setting to show me the time and weather. If I add a picture, the information is too small to read. What is the point of that? You essentially have to do all of the settings on the device. WHY?! It is just out of arms reach for my use case and it takes a great deal of effort to set the alarms and so on. Yes you can use voice commands (I haven’t tried to be honest but I shouldn’t have to) but what about if you’re away and you want to set an alarm for something that just came up? Don’t even bother trying to change the tones. This is what actually prompted this review by the way. Twice now, as I was scrolling through the different alarms looking for a heavy hitter, the thing just times out (while trying to play sample sound) and goes back to the home screen. What the heck! Just simple stuff like that is very frustrating.
No, I would not recommend this to a friend
This review is from Nest Hub 2nd Gen - 7" Smart Home Display with Google Assistant - Chalk
Unhelpful (5)
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Brand response from Nest Support
Posted 4 years ago
Hi MAJCapers, thanks for taking the time to share your feedback. We’re sorry to hear that Nest Hub (2nd gen) didn’t meet your expectations.

For changing the alarm sounds, we suggest resetting Nest Hub (2nd Gen). This may be helpful to refresh the system and will improve the overall performance of your device. Doing a factory reset will erase all data and you may need to set it up again. To reset Nest Hub (2nd Gen), press and hold both volume buttons together at the back for about 10 seconds. Your Nest Hub will let you know that it's resetting.

Your feedback is important to us as it will greatly help us in improving our products and services. If you need assistance, our support team is always here to help. Please feel free to contact us here: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
Hub is underpowered - Glorified picture frame
forced2create1name Posted 2 years ago
Underpowered “hub” that is a glorified digital frame. Bought it because I added 2 Nest floodlight cameras and a doorbell to my home. It is clunky and slow to respond. Phone is far faster. The speaker is Ok for sound, but integration with Spotify via hub is terrible and if you’re an iOS household forget pushing from your phone to hub. Oh, and YouTube music works, but changing songs is slow and unresponsive. Should I expect more from Google? Probably not given the clunky install of 3 Nest products (dependent on QR codes). Use your phone or get an Android tablet instead.
No, I would not recommend this to a friend
This review is from Nest Hub 2nd Gen - 7" Smart Home Display with Google Assistant - Chalk
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Posted 2 years ago
Hey there. Thanks for investing high on Google Nest devices, and for giving us feedback about the Nest Hub (2nd gen). We’re sorry to hear that your experience didn’t meet your expectations. We are committed to providing exceptional experience, and feedback like this helps us identify areas we can improve for users like you.

Meanwhile, it can be helpful to check for any wireless interference or rang issue that can affect the overall performance of your Nest display. Although the device can pass the connection test during setup, it will struggle to stay connected if it’s just a bit too far away from your router. If you're experiencing a spotty connection or weak signal, we also recommend checking your Wi-Fi network to see if your bandwidth is congested, which happens if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. You may need to extend your Wi-Fi network’s range using boosters or additional Wi-Fi access points if your display is located too far from your Wi-Fi router.

Feel free to contact us at the following link for additional assistance: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
Google Home devices have gone downhill
JonG Posted 2 years ago
It is slow, sometimes taking up to 30 seconds to respond. It has completely wild misinterpretations of requests. For example, I'll ask it "Turn off family room TV" and it will respond "Master Bedroom TV is not available". The worst is when I ask it to turn off an outlet I have labeled "Microwave" to child proof a microwave my 2 yo son can reach. I'll say "Turn on Microwave" and it responds with "turning on 7 lights" and proceeds to turn on every smart bulb in the house while most people are trying to sleep. Seriously, you have to annunciate to a ridiculous level, it takes too long to understand, and sometimes just does random stuff that is nothing close to the request. I feel like everything Google makes has just gone downhill the last 2 years. I'll deal with the google crap I have now until it's worth replacing it all with a better brand
No, I would not recommend this to a friend
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Posted 2 years ago
Hello there, JonG. We appreciate you sharing this with us and are sorry to learn that you're experiencing some difficulties with your Nest Hub(2nd gen). We suggest that you retrain your device to better recognize your voice as this may help with voice control. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:

Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.

Change Nest Hub's Hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon. - Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the Hotword.

If the issue still persists or if you've tried these steps before, we recommend that you reach out to our support specialists and let us help find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
MAJOR flaw holds it back
edwinsagain Posted 1 year ago
The screen is nice. The display is a good size. However, it has one fatal flaw. It just does not hold a signal with its Google nest cams. It’s been an issue for years. It’s still an issue. I bought these for the purpose of monitoring my home, including my child’s room. The camera will.not.stay.on. I am lucky if it stays on the screen for more than 15 minutes before displaying “camera feed is not available” I know this is a software/design issue because it works just fine on my Google home app on my iPhone. But, I don’t want to have to use my iPhone as a monitor 24/7. That what these are for!! Big, big flaw in the unit. I cannot give it any more than 2 stars
No, I would not recommend this to a friend
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Posted 1 year ago
Thanks for sharing your feedback on the Nest Hub (2nd gen), edwinsagain. While we’re glad you like the look and size of the display, we understand your concern on having connectivity issues. We’d be happy to investigate further and get your device running smoothly. When you get a moment, reach out to us here: https://support.google.com/googlenest/gethelp?
Rated 2 out of 5 stars
looks ok, about as useful as a broken toe
James Posted 3 years ago
Easily one of the worst electronic devices ive ever owned...When it works its fine, but this is my second of this version and they literally have the attention span of a two year old. Randomly, multiple times a week it just decides it no longer wants to hear anything you say, and i don't mean the "i dont know what you mean", it doesn't even acknowledge the "hey google". Then 1/4 of the time when it does actually acknowledge you it either takes 10 minutes to do what you ask/said, or just fail outright. I've had the exact same issues with both units
No, I would not recommend this to a friend
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Posted 3 years ago
Hi James, thanks for your feedback. We're sorry for the frustrating experience you have with the voice command for Nest Hub (2nd Gen).

For the best experience when giving voice commands with Nest Hub, especially if you have other family members in your home using the Nest Hub (2nd Gen), setting up your Voice Match will help improve voice recognition and identify different accounts for your device. Here are some steps you can follow to enable this feature:
- Open the Google Home app.
- At the top right, tap your account.
- Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
- Tap Assistant settings > Voice Match > Add devices.
- Make sure any devices you want to link your voice to are checked.
- Tap Next > I agree.
- Follow the in-app steps.
- To hear personal information, you must turn on Personal results. Tap I agree and proceed with the Voice Match setup.
- To invite others to set up Voice Match for tailored results, tap Invite > choose your communication method, and send the invite. To skip this step, tap No thanks.

We also recommend enabling the Personal Results for your account. Simply follow the steps on this link: https://support.google.com/googlenest/answer/7684543

If you'd like us to check further on the issue, please go ahead and visit us at our support page. We'd be happy to help you and improve your experience here: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
Google Nest isn't great since Google took over.
PeterS Posted 2 months ago
Trouble is, I have too much that is Nest but if I didn't I would absolutely ditch the google nest products in favor of something else. Longevity/reliability is an issue and the app is very clunky. Google really ruined Nest unfortunately.
No, I would not recommend this to a friend
This review is from Nest Hub 2nd Gen - 7" Smart Home Display with Google Assistant - Sand
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Brand response from Google Team
Posted 2 months ago
Hey there, PeterS. We’re sorry your experience with the Nest Hub (2nd Gen) hasn’t been the best. A quick reboot will normally resolve several issues and keep your device feeling fresh — here’s how to do that:

1. Make sure your mobile device or tablet is linked to the same account as your speaker.
2. Open the Google Home app.
3. Tap and hold your device's tile.
4. At the top right, tap Settings, then More, and then Reboot.

If you need any additional support, reach out to us here: https://support.google.com/googlenest/gethelp?
Rated 2 out of 5 stars
Not as advanced as I hoped
Caroline Posted 2 months ago
This product is very similar to Alexa Echo products. I find the Alexa products easier to set up and use. I was hoping for more smart home integration and a better control panel - this is not it.
No, I would not recommend this to a friend
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Posted 1 month ago
Hi there, Caroline. Sorry to hear the Nest Hub (2nd Gen) may not have been the best fit for you. We’d be happy to look into your concerns and make sure you're getting the best experience possible — when you’re ready, reach out to us here: https://support.google.com/googlenest/gethelp?
Rated 2 out of 5 stars
Too laggy in 2025
wontreview Posted 9 months ago
it does what it advertised but the performance is just not there. It takes over a second to switch screens
No, I would not recommend this to a friend
This review is from Nest Hub 2nd Gen - 7" Smart Home Display with Google Assistant - Chalk
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Brand response from Google Team
Posted 9 months ago
Thanks for reaching out on your Nest Hub (2nd gen). Sorry you're experiencing issues with screen responsiveness — that seems out of the ordinary. A factory reset can help solve that problem and here’s how:

On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting. Once it does, you’ll need to set up your device again.

If that doesn’t work, we’d be glad to investigate, reach out to us here: https://support.google.com/googlenest/gethelp?
Rated 2 out of 5 stars
I WANT to like it, but I just can't
BeefSupreme Posted 4 years ago
It has a lot of neat/cool features. Practically, though, I mostly use it to play music in my kitchen and as an alarm clock in my bedroom (it also controls my bedroom lights). Every day or two, the Hubs will all disconnect from the wifi and be unusable until I go through the setup process with all of them in Google Home again (it's tedious, and I can't turn my bedroom lights on without google home...). When they do work, they're pretty good. The sleep tracking is useless, not worth paying for (especially if you share a bed).
No, I would not recommend this to a friend
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Brand response from Nest Support
Posted 4 years ago
Hi there BeefSupreme, we're glad to hear you liked the cool features of Nest Hub (2nd Gen). We do apologize for the disconnection issue you are experiencing.

Here are some recommended steps you can try that can prove to be helpful with the issue:
- Check for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.
- You may also check for possible sources of interference such as the thick walls and appliances in your home.
- Resetting Nest Hub is also a good idea to try out. This process will erase all data and you may need to set up your account again. To reset, check out this link: https://support.google.com/googlenest/answer/7073477

If you still experience the same issue, please consider contacting our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
Doesn’t work
YadiraB Posted 1 month ago
It doesn’t work well, turns off and turns on most of the time
No, I would not recommend this to a friend
This review is from Nest Hub 7” Smart Touchscreen Display with Google Assistant (2nd Gen) - Mist
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Rated 2 out of 5 stars
Too many issues with voice control
BigPoppa Posted 2 years ago
I bought this specifically to control my home lighting and audio. I am an Android user since Doughnut and have used almost 2 dozen different Android devices including phones, tablets, STBs and speakers. This is the first device i have used in over a decade that has had issues recognizing and responding to voice commands. I have it fully updated and it sits within 10 feet of my router, but constantly gives an error "something went wrong, please try again in a few seconds" when asking it to do basic tasks like turn on lights. I even disabled voice recognition on my other devices to ensure it wasn't getting confused by multiple devices trying to respond, but the issues persist. Definitely returning it.
No, I would not recommend this to a friend
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Brand response from Nest Support
Posted 2 years ago
Hi there, BigPoppa. Thank you for sharing your review on Nest Hub (2nd gen). We're sorry to hear that you're experiencing some challenges with using voice commands on the device. We suggest that you retrain your device to better recognize your voice as this may help with voice control. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:

Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.

Change Nest Hub's Hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon. - Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the Hotword.

If the issue still persists or if you've tried these steps before, we recommend that you reach out to our support specialists and let us help find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
Less Performance than the Other Smart Speakers
Gallery90 Posted 4 years ago
I tried this unit because I got tired of the way that Amazon keeps infringing on my space in their quest to monetize everything, especially with their Alexa app. The price was right and I also picked up a Nest Mini. If things had worked out better, I would have purchased two more of the hubs and another Mini. But actual performance never matched the set of Alexas that I'm using all over the house. -- The skills are not as mature. I use my current setup to listen two three different programming streams from the local NPR affiliate. But with Nest, no matter which one I asked for (and got confirmation) the same single station was selected -- the one I listen to the least. -- And then there are all those Pages on the top. I don't care about some of them and I don't want them cluttering up things -- but you can't delete or hide them. -- It appears that you can broadcast audio to all your other smart speakers. -- The Hub would never recognize my Android phone because there were on different WiFi channels. Except that they were on the same channel. ++ The audio is better, but that doesn't do much good when I can't listen to some audio sources. After spending a few hours and two factory resets, I'm taking it back to Best Buy.
No, I would not recommend this to a friend
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Brand response from Nest Support
Posted 4 years ago
Hi Gallery90, thanks for posting your feedback. We’re sorry to hear that Nest Hub(2nd gen) didn’t meet your expectations, and had to return the device.

Your patronage and satisfaction are what drives us to keep working on improving our products and services. We are hoping that you’ll give Nest Hub(2nd gen) another chance to improve your experience. If you need any assistance, feel free to contact our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
Missing simple features.
NicholasR Posted 2 years ago
Works ok but i can't believe it didn't have basic features like turning the cameras on and off. You have to go on your phone app to do that. So stupid. I should have done some more research.
No, I would not recommend this to a friend
This review is from Nest Hub 2nd Gen - 7" Smart Home Display with Google Assistant - Chalk
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Brand response from Nest Support
Posted 2 years ago
Hi there, NicholasR. Thanks for sharing a review on Nest Hub (2nd Gen). We appreciate the details of your feedback and we've taken this information into consideration. We'd also be happy to entertain any other questions you have on our Google Nest products by reaching out to our support team here: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
Great product / poor echo system
RandallW Posted 3 years ago
The display and speaker work great. However, the smart assistant echo system is very poor. The smart assistant will connect to all of my devices, but will only control them about 50% of the time. At this time you would be better off staying with Amazon Alexa.
No, I would not recommend this to a friend
This review is from Nest Hub 2nd Gen - 7" Smart Home Display with Google Assistant - Chalk
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Posted 3 years ago
Hi RandallW, it's awesome to hear that Nest Hub's (2nd Gen) display and speaker quality works great for you. Although we're sorry to hear that the Google Assistant fell short of meeting your expectations. If you will give us the opportunity, we'd like to help you out with your concern. This will give us the chance to provide you a more positive experience with our products and support services. Please consider contacting our support by simply clicking on this link: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
Nearly useless, had to return.
Drew Posted 3 years ago
Not as useful as I hoped. It’s interface is difficult to maneuver. I didn’t want to use my voice to make it function but it always wants you to. There are no directions for it and googling how to get to certain settings or setting it up to be more personalized just made it a headache!I wanted more detailed information from the nest part of this thing because if I’m not home and someone else is they should be able to see everything I own through nest — a google product— but it doesn’t function that way. To make phone calls- google is far too invasive. If internet connection is lost for even a split second it switches to a setup internet screen and stays there permanently until unplugged from the power and restarted. Will be returning.
No, I would not recommend this to a friend
This review is from Nest Hub 2nd Gen - 7" Smart Home Display with Google Assistant - Chalk
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Posted 3 years ago
Hi Drew, thanks for sharing your insights with us on Nest Hub (2nd Gen). We´re sorry to hear that you didn't find it as useful as you had hoped for. This is not the kind of experience we had hoped to provide you with. If you´re willing to try, we'd like to take a look at the issue and see how we can provide you with a better experience. We have a dedicated team of support specialists, ready to help you with your concern. You may reach out to us using this link: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
Decent could use minor improvements
Justin Posted 4 years ago
I feel this is super cool. However it really doesn’t work well with my Lorex camera system. Wish you’d get alerts or update when motion is detected by cameras. Ring is also not compatible
No, I would not recommend this to a friend
This review is from Nest Hub 2nd Gen - 7" Smart Home Display with Google Assistant - Chalk
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Posted 4 years ago
Hi Justin, thanks for sharing your feedback. We're sorry to hear that you're experiencing some difficulties in making your Lorex camera system work with your Nest Hub. Most devices that are compatible with Google Assistant should work with the Nest Hub. We want to know more details about your concern in order for us to identify the cause and help find a resolution for you. Please contact us on our Google Help page Here: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
This is worse than what I was expecting it to be
BryanJ Posted 2 years ago
Got this on sale and afterwards I thought to myself that I would have been better off buying a tablet It’s slow to load Shut down after 5mns of no screen time activity and the toggle switch to keep the screen on doesn’t work Playing a video and trying to expand the video screen doesn’t work It doesn’t allow me to download other apps because the internet connection isn’t secure on my home WiFi
No, I would not recommend this to a friend
This review is from Nest Hub 7” Smart Touchscreen Display with Google Assistant (2nd Gen) - Mist
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Posted 2 years ago
Hello there, BryanJ. We're sorry to hear about your experience with using the Nest Hub (2nd gen). We encourage you to contact us anytime so we can investigate whether these issues are caused by the device or other environmental factors. You'll find our dedicated team ready to help you here: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
Terrible
Kolt Posted 2 years ago
Junk. The speakers blew within a month. Wasn't very responsive.
No, I would not recommend this to a friend
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Posted 2 years ago
Hi there, Kolt. Thanks for sharing your feedback to let us know of your experience with the Nest Hub (2nd gen). We’d like to know more about what happened so we can look for all possible options to help you best. Please contact us anytime here: https://support.google.com/googlenest/gethelp

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Lines on screen!

Fred Posted 3 years ago

The Nest hub is an excellent way to control all your smart home devices. Its definitely way better than Siri when it comes to understand commands and compatibility with products. The screen size is ok. I would recommend going for the bigger Hub Max, but the price of this one vs. the Max is significant. You can usually catch these on sale for $49. While the Hub Max lowest price I’ve seen is $150. The touchscreen is very responsive and the speakers work fine, just don’t expect it to have audio like an Apple Homepod mini. I have been using three of these around my house for over a year. Two are working fine and one already has the screen failing. There are color lines through the LCD screen that have made it difficult to see whats on the screen. Although, it still works and responds to commands, the screen is definitely an issue. I have these hubs synced with google cams all around the house and I enjoy being able to see my front door and all my Google Cams with a command. I usually find myself using it with my Nest Thermostat as well, and use it as my daily alarm clock. The overall quality for what you pay is fine. I know my screen is now broken, but for $49 Im not going to complain. I will mention that I never used the touchscreen on the hub that has the LCD screen broken. I barely even used that hub so I would have expected a much longer life expectancy. If Apple had a LCD screen I would be all over it, and would pay the premium. But im not going to pay the premium on a Google Hub. There just isn’t many options out there for a smart hub with a screen except for Alexa products and Google for the most part.

No, I would not recommend this to a friend

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Posted 3 years ago

Hi there, Fred. Thanks for sending in your review on your Nest Hub(2nd gen). We're glad to hear that you're able to enjoy the features of the device and how it has helped you in your home. Your feedback on the longevity of the LCD screen is appreciated and rest assured that we'll relay this to the right team for improvements we may provide in the future. We value your input and if you want to share more feedback about the Nest Hub, please don't hesitate to submit one here: https://support.google.com/googlenest/answer/7071494 Nest

Lacking. This one and the Max

Aj916 Posted 10 months ago

its ok. often the assistant will activate for no reason, and the apps it can install are limited. the interface is not the most intuitive, the apps are very limited and limiting. for instance spotify and youtube are impossible to browse if you don't know what you want to hear/see. in addition to that unlike the Max Hub it can't work like a security camera. i am sure a future generation will show much improvements but this isn't worth it and the Max isn't much better.

Nearly useless

MAJCapers Posted 4 years ago

Nearly complete and utter garbage. It gets two stars because it meets the bare basic minimum requirements that I had. As a twitch streamer (md278x) it’s important I get my rest and wake up for my streams. My requirements were: 1. Show me the time 2. Show me the weather It does that. However, hardly any useful customization. It HAS to be in a particular setting to show me the time and weather. If I add a picture, the information is too small to read. What is the point of that? You essentially have to do all of the settings on the device. WHY?! It is just out of arms reach for my use case and it takes a great deal of effort to set the alarms and so on. Yes you can use voice commands (I haven’t tried to be honest but I shouldn’t have to) but what about if you’re away and you want to set an alarm for something that just came up? Don’t even bother trying to change the tones. This is what actually prompted this review by the way. Twice now, as I was scrolling through the different alarms looking for a heavy hitter, the thing just times out (while trying to play sample sound) and goes back to the home screen. What the heck! Just simple stuff like that is very frustrating.

This review is from Nest Hub 2nd Gen - 7" Smart Home Display with Google Assistant - Chalk

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Posted 4 years ago

Hi MAJCapers, thanks for taking the time to share your feedback. We’re sorry to hear that Nest Hub (2nd gen) didn’t meet your expectations.

For changing the alarm sounds, we suggest resetting Nest Hub (2nd Gen). This may be helpful to refresh the system and will improve the overall performance of your device. Doing a factory reset will erase all data and you may need to set it up again. To reset Nest Hub (2nd Gen), press and hold both volume buttons together at the back for about 10 seconds. Your Nest Hub will let you know that it's resetting.

Your feedback is important to us as it will greatly help us in improving our products and services. If you need assistance, our support team is always here to help. Please feel free to contact us here: https://support.google.com/googlenest/gethelp Nest

Hub is underpowered - Glorified picture frame

forced2create1name Posted 2 years ago

Underpowered “hub” that is a glorified digital frame. Bought it because I added 2 Nest floodlight cameras and a doorbell to my home. It is clunky and slow to respond. Phone is far faster. The speaker is Ok for sound, but integration with Spotify via hub is terrible and if you’re an iOS household forget pushing from your phone to hub. Oh, and YouTube music works, but changing songs is slow and unresponsive. Should I expect more from Google? Probably not given the clunky install of 3 Nest products (dependent on QR codes). Use your phone or get an Android tablet instead.

Posted 2 years ago

Hey there. Thanks for investing high on Google Nest devices, and for giving us feedback about the Nest Hub (2nd gen). We’re sorry to hear that your experience didn’t meet your expectations. We are committed to providing exceptional experience, and feedback like this helps us identify areas we can improve for users like you.

Meanwhile, it can be helpful to check for any wireless interference or rang issue that can affect the overall performance of your Nest display. Although the device can pass the connection test during setup, it will struggle to stay connected if it’s just a bit too far away from your router. If you're experiencing a spotty connection or weak signal, we also recommend checking your Wi-Fi network to see if your bandwidth is congested, which happens if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. You may need to extend your Wi-Fi network’s range using boosters or additional Wi-Fi access points if your display is located too far from your Wi-Fi router.

Feel free to contact us at the following link for additional assistance: https://support.google.com/googlenest/gethelp Nest

Google Home devices have gone downhill

JonG Posted 2 years ago

It is slow, sometimes taking up to 30 seconds to respond. It has completely wild misinterpretations of requests. For example, I'll ask it "Turn off family room TV" and it will respond "Master Bedroom TV is not available". The worst is when I ask it to turn off an outlet I have labeled "Microwave" to child proof a microwave my 2 yo son can reach. I'll say "Turn on Microwave" and it responds with "turning on 7 lights" and proceeds to turn on every smart bulb in the house while most people are trying to sleep. Seriously, you have to annunciate to a ridiculous level, it takes too long to understand, and sometimes just does random stuff that is nothing close to the request. I feel like everything Google makes has just gone downhill the last 2 years. I'll deal with the google crap I have now until it's worth replacing it all with a better brand

Hello there, JonG. We appreciate you sharing this with us and are sorry to learn that you're experiencing some difficulties with your Nest Hub(2nd gen). We suggest that you retrain your device to better recognize your voice as this may help with voice control. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:

Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.

Change Nest Hub's Hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon. - Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the Hotword.

If the issue still persists or if you've tried these steps before, we recommend that you reach out to our support specialists and let us help find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

MAJOR flaw holds it back

edwinsagain Posted 1 year ago

The screen is nice. The display is a good size. However, it has one fatal flaw. It just does not hold a signal with its Google nest cams. It’s been an issue for years. It’s still an issue. I bought these for the purpose of monitoring my home, including my child’s room. The camera will.not.stay.on. I am lucky if it stays on the screen for more than 15 minutes before displaying “camera feed is not available” I know this is a software/design issue because it works just fine on my Google home app on my iPhone. But, I don’t want to have to use my iPhone as a monitor 24/7. That what these are for!! Big, big flaw in the unit. I cannot give it any more than 2 stars

Brand response from Google Nest Support

Posted 1 year ago

Thanks for sharing your feedback on the Nest Hub (2nd gen), edwinsagain. While we’re glad you like the look and size of the display, we understand your concern on having connectivity issues. We’d be happy to investigate further and get your device running smoothly. When you get a moment, reach out to us here: https://support.google.com/googlenest/gethelp? Nest

looks ok, about as useful as a broken toe

James Posted 3 years ago

Easily one of the worst electronic devices ive ever owned...When it works its fine, but this is my second of this version and they literally have the attention span of a two year old. Randomly, multiple times a week it just decides it no longer wants to hear anything you say, and i don't mean the "i dont know what you mean", it doesn't even acknowledge the "hey google". Then 1/4 of the time when it does actually acknowledge you it either takes 10 minutes to do what you ask/said, or just fail outright. I've had the exact same issues with both units

Hi James, thanks for your feedback. We're sorry for the frustrating experience you have with the voice command for Nest Hub (2nd Gen).

For the best experience when giving voice commands with Nest Hub, especially if you have other family members in your home using the Nest Hub (2nd Gen), setting up your Voice Match will help improve voice recognition and identify different accounts for your device. Here are some steps you can follow to enable this feature:
- Open the Google Home app.
- At the top right, tap your account.
- Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
- Tap Assistant settings > Voice Match > Add devices.
- Make sure any devices you want to link your voice to are checked.
- Tap Next > I agree.
- Follow the in-app steps.
- To hear personal information, you must turn on Personal results. Tap I agree and proceed with the Voice Match setup.
- To invite others to set up Voice Match for tailored results, tap Invite > choose your communication method, and send the invite. To skip this step, tap No thanks.

We also recommend enabling the Personal Results for your account. Simply follow the steps on this link: https://support.google.com/googlenest/answer/7684543

If you'd like us to check further on the issue, please go ahead and visit us at our support page. We'd be happy to help you and improve your experience here: https://support.google.com/googlenest/gethelp Nest

Google Nest isn't great since Google took over.

PeterS Posted 2 months ago

Trouble is, I have too much that is Nest but if I didn't I would absolutely ditch the google nest products in favor of something else. Longevity/reliability is an issue and the app is very clunky. Google really ruined Nest unfortunately.

This review is from Nest Hub 2nd Gen - 7" Smart Home Display with Google Assistant - Sand

Brand response from Google Team

Posted 2 months ago

Hey there, PeterS. We’re sorry your experience with the Nest Hub (2nd Gen) hasn’t been the best. A quick reboot will normally resolve several issues and keep your device feeling fresh — here’s how to do that:

1. Make sure your mobile device or tablet is linked to the same account as your speaker.
2. Open the Google Home app.
3. Tap and hold your device's tile.
4. At the top right, tap Settings, then More, and then Reboot.

If you need any additional support, reach out to us here: https://support.google.com/googlenest/gethelp? madebygoogle

Not as advanced as I hoped

Caroline Posted 2 months ago

This product is very similar to Alexa Echo products. I find the Alexa products easier to set up and use. I was hoping for more smart home integration and a better control panel - this is not it.

Posted 1 month ago

Hi there, Caroline. Sorry to hear the Nest Hub (2nd Gen) may not have been the best fit for you. We’d be happy to look into your concerns and make sure you're getting the best experience possible — when you’re ready, reach out to us here: https://support.google.com/googlenest/gethelp? madebygoogle

Too laggy in 2025

wontreview Posted 9 months ago

it does what it advertised but the performance is just not there. It takes over a second to switch screens

Posted 9 months ago

Thanks for reaching out on your Nest Hub (2nd gen). Sorry you're experiencing issues with screen responsiveness — that seems out of the ordinary. A factory reset can help solve that problem and here’s how:

On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting. Once it does, you’ll need to set up your device again.

If that doesn’t work, we’d be glad to investigate, reach out to us here: https://support.google.com/googlenest/gethelp? madebygoogle

I WANT to like it, but I just can't

BeefSupreme Posted 4 years ago

It has a lot of neat/cool features. Practically, though, I mostly use it to play music in my kitchen and as an alarm clock in my bedroom (it also controls my bedroom lights). Every day or two, the Hubs will all disconnect from the wifi and be unusable until I go through the setup process with all of them in Google Home again (it's tedious, and I can't turn my bedroom lights on without google home...). When they do work, they're pretty good. The sleep tracking is useless, not worth paying for (especially if you share a bed).

Hi there BeefSupreme, we're glad to hear you liked the cool features of Nest Hub (2nd Gen). We do apologize for the disconnection issue you are experiencing.

Here are some recommended steps you can try that can prove to be helpful with the issue:
- Check for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.
- You may also check for possible sources of interference such as the thick walls and appliances in your home.
- Resetting Nest Hub is also a good idea to try out. This process will erase all data and you may need to set up your account again. To reset, check out this link: https://support.google.com/googlenest/answer/7073477

If you still experience the same issue, please consider contacting our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp Nest

Doesn’t work

YadiraB Posted 1 month ago

It doesn’t work well, turns off and turns on most of the time

This review is from Nest Hub 7” Smart Touchscreen Display with Google Assistant (2nd Gen) - Mist

Too many issues with voice control

BigPoppa Posted 2 years ago

I bought this specifically to control my home lighting and audio. I am an Android user since Doughnut and have used almost 2 dozen different Android devices including phones, tablets, STBs and speakers. This is the first device i have used in over a decade that has had issues recognizing and responding to voice commands. I have it fully updated and it sits within 10 feet of my router, but constantly gives an error "something went wrong, please try again in a few seconds" when asking it to do basic tasks like turn on lights. I even disabled voice recognition on my other devices to ensure it wasn't getting confused by multiple devices trying to respond, but the issues persist. Definitely returning it.

Hi there, BigPoppa. Thank you for sharing your review on Nest Hub (2nd gen). We're sorry to hear that you're experiencing some challenges with using voice commands on the device. We suggest that you retrain your device to better recognize your voice as this may help with voice control. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:

Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.

Change Nest Hub's Hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon. - Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the Hotword.

If the issue still persists or if you've tried these steps before, we recommend that you reach out to our support specialists and let us help find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

Less Performance than the Other Smart Speakers

Gallery90 Posted 4 years ago

I tried this unit because I got tired of the way that Amazon keeps infringing on my space in their quest to monetize everything, especially with their Alexa app. The price was right and I also picked up a Nest Mini. If things had worked out better, I would have purchased two more of the hubs and another Mini. But actual performance never matched the set of Alexas that I'm using all over the house. -- The skills are not as mature. I use my current setup to listen two three different programming streams from the local NPR affiliate. But with Nest, no matter which one I asked for (and got confirmation) the same single station was selected -- the one I listen to the least. -- And then there are all those Pages on the top. I don't care about some of them and I don't want them cluttering up things -- but you can't delete or hide them. -- It appears that you can broadcast audio to all your other smart speakers. -- The Hub would never recognize my Android phone because there were on different WiFi channels. Except that they were on the same channel. ++ The audio is better, but that doesn't do much good when I can't listen to some audio sources. After spending a few hours and two factory resets, I'm taking it back to Best Buy.

Unhelpful (1)

Hi Gallery90, thanks for posting your feedback. We’re sorry to hear that Nest Hub(2nd gen) didn’t meet your expectations, and had to return the device.

Your patronage and satisfaction are what drives us to keep working on improving our products and services. We are hoping that you’ll give Nest Hub(2nd gen) another chance to improve your experience. If you need any assistance, feel free to contact our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp Nest

Missing simple features.

NicholasR Posted 2 years ago

Works ok but i can't believe it didn't have basic features like turning the cameras on and off. You have to go on your phone app to do that. So stupid. I should have done some more research.

Hi there, NicholasR. Thanks for sharing a review on Nest Hub (2nd Gen). We appreciate the details of your feedback and we've taken this information into consideration. We'd also be happy to entertain any other questions you have on our Google Nest products by reaching out to our support team here: https://support.google.com/googlenest/gethelp Nest

Great product / poor echo system

RandallW Posted 3 years ago

The display and speaker work great. However, the smart assistant echo system is very poor. The smart assistant will connect to all of my devices, but will only control them about 50% of the time. At this time you would be better off staying with Amazon Alexa.

Hi RandallW, it's awesome to hear that Nest Hub's (2nd Gen) display and speaker quality works great for you. Although we're sorry to hear that the Google Assistant fell short of meeting your expectations. If you will give us the opportunity, we'd like to help you out with your concern. This will give us the chance to provide you a more positive experience with our products and support services. Please consider contacting our support by simply clicking on this link: https://support.google.com/googlenest/gethelp Nest

Nearly useless, had to return.

Drew Posted 3 years ago

Not as useful as I hoped. It’s interface is difficult to maneuver. I didn’t want to use my voice to make it function but it always wants you to. There are no directions for it and googling how to get to certain settings or setting it up to be more personalized just made it a headache!I wanted more detailed information from the nest part of this thing because if I’m not home and someone else is they should be able to see everything I own through nest — a google product— but it doesn’t function that way. To make phone calls- google is far too invasive. If internet connection is lost for even a split second it switches to a setup internet screen and stays there permanently until unplugged from the power and restarted. Will be returning.

Hi Drew, thanks for sharing your insights with us on Nest Hub (2nd Gen). We´re sorry to hear that you didn't find it as useful as you had hoped for. This is not the kind of experience we had hoped to provide you with. If you´re willing to try, we'd like to take a look at the issue and see how we can provide you with a better experience. We have a dedicated team of support specialists, ready to help you with your concern. You may reach out to us using this link: https://support.google.com/googlenest/gethelp Nest

Decent could use minor improvements

Justin Posted 4 years ago

I feel this is super cool. However it really doesn’t work well with my Lorex camera system. Wish you’d get alerts or update when motion is detected by cameras. Ring is also not compatible

Hi Justin, thanks for sharing your feedback. We're sorry to hear that you're experiencing some difficulties in making your Lorex camera system work with your Nest Hub. Most devices that are compatible with Google Assistant should work with the Nest Hub. We want to know more details about your concern in order for us to identify the cause and help find a resolution for you. Please contact us on our Google Help page Here: https://support.google.com/googlenest/gethelp Nest

This is worse than what I was expecting it to be

BryanJ Posted 2 years ago

Got this on sale and afterwards I thought to myself that I would have been better off buying a tablet It’s slow to load Shut down after 5mns of no screen time activity and the toggle switch to keep the screen on doesn’t work Playing a video and trying to expand the video screen doesn’t work It doesn’t allow me to download other apps because the internet connection isn’t secure on my home WiFi

Hello there, BryanJ. We're sorry to hear about your experience with using the Nest Hub (2nd gen). We encourage you to contact us anytime so we can investigate whether these issues are caused by the device or other environmental factors. You'll find our dedicated team ready to help you here: https://support.google.com/googlenest/gethelp Nest

Terrible

Kolt Posted 2 years ago

Junk. The speakers blew within a month. Wasn't very responsive.

Hi there, Kolt. Thanks for sharing your feedback to let us know of your experience with the Nest Hub (2nd gen). We’d like to know more about what happened so we can look for all possible options to help you best. Please contact us anytime here: https://support.google.com/googlenest/gethelp Nest

Customer Ratings & Reviews