Microsoft - Surface Headphones 2 - Wireless Noise Cancelling Over-the-Ear with Cortana - Matte Black

Name: Microsoft - Surface Headphones 2 - Wireless Noise Cancelling Over-the-Ear with Cortana - Matte Black
Brand: Microsoft
SKU: 6408622
Rating: 4.4 (164 reviews)

Model: QXL-00009

SKU: 6408622

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Key Specs
- Noise Cancelling (Active): true
- Connection Type: Wireless
- Wireless Connectivity: Bluetooth (The manner in which a device sends data to another device over a short distance without the use of wires or cables.)
- True Wireless: false (These headphones not only lack wires between the device and headphones, they also lack wires between the headphones themselves. (true wireless is really only possible with in-ear headphones))
- Water Resistant: false (Resists some degree of water penetration.)
- Built-In Microphone: true
- Carrying Case: true
- Headphone Fit: Over-the-Ear
- Battery Life: 18.5 hours (Battery life will vary depending on the product configuration, product model, applications loaded on the product, power management setting of the product and the product features used by the customer. As with all batteries, the maximum capacity of this battery will decrease with time and usage.)
- Works With: Cortana (Compatible with or able to be connected to other smart devices or applications.)
General
- Product Name: Surface Headphones 2 - Wireless Noise Cancelling Over-the-Ear with Cortana
- Brand: Microsoft
- Model Number: QXL-00009
- Color: Matte Black
Audio
- Noise Cancelling (Active): true
- Sound Isolating: false
- Minimum Frequency Response: 20 hertz (Describes the maximum range of frequencies or musical tones a product can reproduce, from very low tones to very high treble tones. The minimum frequency or musical tone the speaker can reproduce. High treble tones have higher frequencies while low tones and deep bass have lower frequencies.)
- Maximum Frequency Response: 20 kilohertz (Describes the maximum range of frequencies or musical tones a product can reproduce, from very low tones to very high treble tones. The maximum frequency or musical tone the speaker can reproduce. High treble tones have higher frequencies while low tones and deep bass have lower frequencies.)
- Driver Size: 40 millimeters
Connectivity
- Connection Type: Wireless
- Wireless Connectivity: Bluetooth (The manner in which a device sends data to another device over a short distance without the use of wires or cables.)
- True Wireless: false (These headphones not only lack wires between the device and headphones, they also lack wires between the headphones themselves. (true wireless is really only possible with in-ear headphones))
- Bluetooth Version: 5.0 (The Bluetooth specification formalized by the Bluetooth Special Interest Group. All versions of the Bluetooth standard are backwards compatible with previous versions.)
Features
- Water Resistant: false (Resists some degree of water penetration.)
- Built-In Microphone: true
- Carrying Case: true
Design
- Headphone Fit: Over-the-Ear
Power
- Rechargeable: true
- Battery Life: 18.5 hours (Battery life will vary depending on the product configuration, product model, applications loaded on the product, power management setting of the product and the product features used by the customer. As with all batteries, the maximum capacity of this battery will decrease with time and usage.)
- Fast Charging: Full charge in less than 2 hours (Quick charge technologies typically use higher voltages and/or charging interfaces to fill a device's battery capacity faster than standard charging speeds.)
- Charging Interface(s): USB-C (The connection for transmitting power to charge the device.)
- On/Off Switch: Yes
Compatibility
- Works With: Cortana (Compatible with or able to be connected to other smart devices or applications.)
Warranty
- Manufacturer's Warranty - Parts: 1 year
- Manufacturer's Warranty - Labor: 1 year
Other
- UPC: 889842513691

The smarter way to listen. Surround yourself with spectacular Omnisonic sound for music, shows, and calls. Stay focused with adjustable noise cancellation and enjoy your favorite playlists, and hear every word in calls. Tune into meetings and listen in comfort all day long.

Turn it up, tune it out: Experience your favorite music and shows like never before with rich, immersive Omnisonic sound. Plus, your music pauses automatically when you take your Headphones off and resumes when you put them back on.
Spectacular sound. Or peace and quiet: Immerse yourself in blissful silence. 13 levels of adjustable Active Noise Cancellation mean you choose how much you tune out. Dial up the silence when surrounding noise is at its loudest.
Designed for comfort and control: Whether working or chilling at home, Surface Headphones 2 are designed for all-day listening comfort with soft, lightweight, breathable ear pads.
Your fingertips are your controls: Effortlessly rotate the on-ear dials to adjust the volume or level of noise cancellation. Touch or tap the on-ear sensors to skip a song, pause your music, answer a call, or get assistance.
Make the most of Microsoft 365*: Talk rather than type using voice dictation in Word, catch up on emails with Play My Emails in the Outlook mobile app for iOS, and add real-time captions while presenting in PowerPoint on conference calls (Windows 10 required).*³
All day battery life: Power through your day with up to 18.5 hours of music listening time¹ or up to 15 hours of voice calling on Microsoft Teams.² And, listen to almost an hour of music with just a 5-minute charge.
Pair up with your perfect Surface.*: Connect Surface Headphone 2 to your Windows 10 PC right out of the box with Swift Pair.² Listen throughout your day with up to to 18.5 hours of music listening time1 or up to 15 hours of voice calling on Microsoft Teams.²
The perfect complement to your Surface PC: Complete your Surface experience with Surface Headphones 2 - the perfect way to help fuel your productivity, stay in the flow, and listen in comfort all day.

Whats Included

Audio cable
Carrying case
Quick start guide
Surface 2 Headphones
USB charging cable

Q: Will it be possible to use this Bluetooth headset with the Xbox Series X to hear game audio and /or use as a microphone in game?

A: The Xbox Series X will not be supporting Bluetooth but these headphones do come with a 3.5mm cable w/mic that will allow you to wire in and use the headset with the Series X and with the current Xbox One. Please be sure to plug the mic end of the cable to the headset and the other end that does NOT have the mic into your controller for it to work with audio+chat.

Q: What are the key differences between Surface Headphones 2 and Surface Headphones?

A: Surface Headphones 2 now comes in two different colors: Light Gray and new Matte Black and has add support for aptX codec, which helps reduce latency and overall sound quality. Additionally, Surface Headphones 2 now offers up to 20 hours of battery life and a 5-minute charge gives you almost an hour of music. The Earcups now also rotate a full 180 degrees, making it easier to find the most comfortable fit while wearing them or while simply resting them around your neck.

Q: How does the switching between devices work, do you have to push a button or how do you have to disconnect it from the device you’re currently using?

A: It is similar to other bluetooth headphones. It can pair to at least two audio sources simultaneously. To "switch" between sources stop one source device from playing any audio, then play on the other device. That being said, note that the hand off between devices does not always work - that's typical for bluetooth.

Q: How long does the Surface Headphones 2 battery last?

A: Surface Headphones 2 has up to 20 hours of battery life (with ANC switched on) with fast charging for almost an hour of music listening after just 5 minutes of charging.

Q: Can I use these with my surface pro 8? Also does it have a built in microphone?

A: Absolutely

Q: Do these handle dual connectivity better than the gen 1's? When connected to two devices, the audio signal from each device constantly battles and interrupts the other. They don't manage the audio intelligently.

A: Mine connect to my laptop and phone (as long as blue tooth is activated on both) with no problem. I can switch back and forth without issue (phone calls and back to music, etc)

Q: can you use the bluetooth to pair to my phone and are durable enough to survive a fall from the top of my head. do you think they coul dmake good gym headphones.

A: Yes I use this for GYM purposes and it's pretty good. They don't fall that easily and the few times mine fell, no damage! :D

Q: Will these work equally as well if using on other Windows 10 PC's that aren't Surface products?

A: Works really well with iOS 14 and my windows 10 laptop. And you can pair two devices. Or plug them in and anc still works with power on.

Customers are saying

Customers regard the Surface Headphones 2 as a comfortable and stylish product with excellent noise cancellation and long battery life. They appreciate the intuitive controls and the ability to connect to multiple devices. However, some users have expressed concerns about the microphone quality and the lack of bass in the audio.

This summary was generated by AI based on customer reviews.

Customer Images

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

Rated 5 out of 5 stars
Love these headphones.
I have been wondering for a time as to which headphones to purchase. I own a pair of wireless earbuds, but countless reviews stated that headphones are completely different so I finally decided to buy a pair. I was never looking for heavy bass, complete nosie isolation with all the bells and whistles. The Surface Headphones 2 surprised my expectations as opposed to the popular brands of Sony, and Bose. These headphones are underrated, and will go unnoticed cuz of negative biased reviews and not enough time spent with them. Comfort, sound, design and portability are all present with this device. If more cusumers purchased and reviewed them, word will get back to Microsoft for tweaks or an all around improved version at a steady, affordable price. For another go around, provide more colors options, along with more battery life. Keep the 3.5mm jack option, physical mute button, touch controls, multi device connect, volume, and noise cancellation dials. Overall, glad I know I made the right purchase. Thanks Microsoft, and Best Buy.
This review is from Microsoft - Surface Headphones 2 - Wireless Noise Cancelling Over-the-Ear with Cortana - Light Gray
Posted 4 years ago by Jeff
Rated 4 out of 5 stars
Nice product overall
These headphones are well built and the sound quality is decent. I am not an audiophile so take it with a grain of salt. I am satisfied with the battery life, does give about 16-18 hours and even the bluetooth connection felt strong. And the dial to adjust sound is really very good. I wish other headphones had that too. I, however, felt that the audio output (mic) could have been a bit better.
Posted 2 years ago by Akrules
Rated 5 out of 5 stars
Great daily use headphones with intuitive controls
I received the new Surface Headphones 2 as part of the Microsoft Device Trial Program and have been using them for almost a week now. After charging them with the included USB-C cable, the setup was super easy. Pairing them with my Android smartphone and my Windows 10 laptop went very smoothly. The bluetooth range is great, walking around the house, even on a different floor away from the phone or laptop the connection remained stable. They are comfortable and soft around the ears, not too tight. The headband could use a little more padding or a softer cushion, but it's still OK to wear for hours. From the moment you turn them on, a voice tells you how many hours of battery life is left which is a very useful feature. I've used them on and off for several hours and had them on stand-by for a few days and still have 15-hours left out of the 20-hours when fully charged. The carrying case is larger than other competing brands, but flatter, because they don't fold, the ear cups just turn flat both facing up side by side. See attached picture comparing the cases with competing headphones from Sony and Samsung/AKG which I also own. In my opinion the Sony's are slightly more plush/comfortable and the AKGs offer slightly more dynanic bass and highs for hip-hop/pop music, but I still prefer the Surface Headphones 2 for daily mixed use between my work laptop and phone with their excellent multi-device bluetooth paring. Sound quality is great for conversations, and very good for music, not as much deep bass as other more expensive competitors. The Surface Audio app is surprisingly well developed with lots of useful features. It has an Equalizer with presets for Flat, Classical, Jazz, Pop and Rock. Fully customizable sliders for Low, Mid Low, Mid, Mid High and High sound frequencies. You can create and save your own custom profile. Under Device Info, you can also see the numeric volume level, the Battery life in hours and the Noise Cancellation mode. There are basically 4 levels which also get spoken to you when there is no music playing: None - Ambient sound amplified; Low - Pass-thru Sound; Medium - Pass-thru Sound; High - Maximum Noise Cancellation. If you take them off and put them down on the desk while you're listening to music, they automagically pause the track and resume playing once you put them back on, so you won't miss a beat. I left the best for last - my favorite feature is the terrific controls on the ear cups - the best of all worlds. Microsoft incorporated the most intuitive controls among their competion. Both ear cups have the popular touch areas for tap once, twice, three times to play/pause music, next track/answer/end call, previous track and touch and hold to activate digital assistant or decline a call. Additionally they have smooth manual turning dials that control volume on the right side and noise cancellation on the left side. Last but not least, aside from the power button, there is a mute button on the right side that comes in handy during conference calls. All in all, these have become my go-to headphones for daily mixed-use for work and play. Disclaimer - Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews.
Posted 5 years ago by SUHD