Microsoft - Lumia 1020 4G LTE Cell Phone

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

• Rated 4 out of 5 stars

  Learning curve.

  • Incentivized
  • My Best Buy® Elite Plus Member
  • Verified Purchaser

  First the bad: Coming from an IPhone 4, my old phone was a lot smaller, so getting use to the size was a major difference. additionally, the Nokia 1020 does not sit flat on its back (like every other phone) because of the GIGANTIC camera on the back (but I'm willing to sacrifice that feature for the amazing picture quality). This is not the phone you keep in your back pocket. Even though I purchased the BestBuy protection software, I am in constant worry of breaking the lens on my camera or damaging the face in any way. This phone is not for those users who enjoy the super-simplisitc approach of the IOS software (even though the IOS 7 update is pretty stinkin cool). Something that I miss about the IPhone is the drop down menu from the top of the screen, it allowed easy access to everything that you missed while your phone was unattended. Now the good: I LOVE LOVE LOVE this camera. It is by far the best thing about this phone, obviously. IPhone rear camera = 5MP, Nokia 1020 rear camera 41MP. Clearly, the Nokia has the better camera. I can fully zoom in the camera, focus, and after the picture is taken it zooms even more! And I can clearly see my friends football jersey numbers from the middle of the stands half way up. I love the "group" contact feature. I can choose to add as many groups as I want to, and in each group I can add people. For example, I have several jobs, and its sometimes a hassle to think about who i work with at each job, so each job got a group. And each contact has a link to their Twitter, Facebook, (or any other social media), along with any other pertinent information. Plus with the social media updates, I get their status updates right to my phone (kinda cool/stalkerish). The homepage is completely customizable to fit you with the different size options for the tiles, along with the settings options. Call quality is awesome. This phone is amazing, and I brag about it to my friends all the time when they ask about it. I would recommend purchasing a screen protector for this phone (I purchased an ArmorSuit MilitaryShield, and it has "healing properties") Last thing, I have only dropped my phone once (I have butterfingers), and the large reason I haven't dropped it more is the handy hand strap that came with my phone.

  This review is from Nokia - Lumia 1020 4G LTE Cell Phone

  Posted 12 years ago by MOSOLion0913

• Rated 4 out of 5 stars

  good upgrades on already great phone

  • Incentivized
  • Verified Purchaser

  Like & have had Nokia phone for years. It's like a small computer with email, Facebook connections. Camera & photo storage is great.

  Posted 11 years ago by paborn

• Rated 1 out of 5 stars

  A problem waiting to happen.

  • Incentivized
  • My Best Buy® Member

  I bought this item to replace my point and shoot camera. I saw 41 mp and had to have it as it was more than double than my point and shoot camera. I purchased it with an add a line option and then suspended the line as I will not be using it as a phone. I used it once as a phone and the call quality was great but I am keeping my iphone as my cell phone. Before these issues started I had noticed the shutter was very noisy. I purchased my device on april 2nd and by april 27th it was no longer working. I went out to the local craft fairs and took some pictures. At the end of the day I went to take pictures of Items I had purchased but when I clicked on the camera app it crashed back to the home screen. I turned it off and tried again when I woke up the next morning (aprox 10 hours later) I tried again and it still wasn't working. So I connected to wifi and backed up the few pictures I had taken to sky drive and then did a master reset. After the master reset the pro camera just loaded a black screen and nothing else. The smart camera tells me something went wrong the camera failed to launch. I did a master reset a few times I guess being anxious just hopping this device that I invested in would start working. I looked online for other people with the same complaint. I found many people saying it stopped working after 25 days (exactly when my issues started). I turned the device off and put it in my purse to deal with later. When I got home from work and pulled the phone out of my purse the flash was on. I turned the phone on and back off hoping it would turn off and it stayed on and would not go off till the phone died. I then headed to Nokia's site and started the long process of submitting a device for repair. While I was at it I used their desktop program to reload the operating system on the device, hoping the whole time it would fix it. 1 hr later the problem continued and the flash was still on. I printed the return label from nokia and sent it off the next day. I am waiting for my replacement device and I have my fingers crossed this doesn't happen again. Glad I kept my camera after all until this is over. PS being an iphone user for years I found the device to have a slow response time.

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  This review is from Nokia - Lumia 1020 4G LTE Cell Phone

  Posted 11 years ago by Rubyblood