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Known Incompatibilities - but no warnings...
Posted by: bezimmer from: Northern VA on
This unit is a replacement for a smaller and older competing model I've owned for years. I bought it based entirely on the good reviews here and it's attractive features. 780W, slim design, Green features, plenty of outlets - very nice package and price. But guess what?
a) You're not allowed to put a surge protector between your device and the Back-Ups (OK, I guess)
b) You're not allowed to put an extension cord between your device and the Back-Ups (huh?)
c) You'd better try and figure out if your computer (yes, your computer) is compatible. I have a high end workstation - big national brand with four letters in its name. Apparently this PC's power supply doesn't tolerate "dirty" power - and by their own admission - APC says this Back-Ups battery power is dirty. (Nice feature for a back up system)
Forget the chat line. Useless. Forget pre-sales technical support. Won't talk to you without an exact APC model number and serial number.
So, here's the deal. All batteries produce DC current. In order to convert that to AC you need something called a rectifier. The rectifier in this Back-Ups produces an AC signal that is described as a "Stepped Approximation to a Sine Wave." Meaning it produces a bunch of little (digital) square waves to try and approximate (fake) a smooth sine wave. The degree of smoothness determines the "cleanliness" of the power. So what?
So I prepared to run a self test once I got everything running and the battery fully charged. I liked the PowerChute software-it told me my load was 325W v. the 780W capacity of the Back-Ups. Plenty of room to spare. Hit go, and the PC's power was interrupted causing it to crash. Didn't expect that. Did a test with just a lamp. Worked fine. Tried the PC twice again with smaller loads - same result. Called to see what give's and was finally told, after much non-sense that certain ****-brand coomputers had power supplies that were intolerant to dirty power and that APC was researching the problem (these computer models are top of the line and their latest and greatest).
I was offered the opportunity to buy a Smart-Ups for hundreds more. No thanks.
Customer service was awful. A real surprise for a company with an otherwise good reputation. My beef is I'm supposed to know that their "Stepped Approximated Sine Wave" is incompatible with my computer. Right. Show me the wave form and maybe I'll figure that out on my own. Face it, they use an el cheapo rectifier. Only the most critical component in that system, next to the battery. No thanks.
Even if your computer tolerates this AC signal I cannot, for a moment, believe it's good for your power supply. As Elmer would have said, "Be verwee, verwee carefuul." Hopefully Best Buy will take this back - APC said I couldn't ship it back to them. Really? Wow! Really.
38 out of 40 found this review helpful.
Good Device for the money
Posted by: Mattman385 from: Houston, TX on
A word of warning to new buyers, this is a battery device and I would not put lots of stock in the battery times. I am running about 290 watts on a home theatre system and I get around 20 minutes. Really just enough time that if the main power does not come back on within a few minutes I can shut off the equipment. This will not help you finish the hour long TV show or continue working on a computer for hours. Secondly, you must fully charge the battery PRIOR to use. The instructions do not tell you this. Fully charge before you plug up any devices. Just plug it in the wall and turn the power OFF. Wait 24 hours. I failed to do this and the battery failed to re-charge the first time after a test. It was not a big issue, I just unplugged the unit then plugged it back into the wall and it fully charged in about 12 hours. Thirdly, I found the APC technical support to actually be helpful and easy to communicate with. The one thing to remember, these battery times are estimates at best. I would buy 3 time the wattage power you need to feel good about the unit. Finally, I got very lucky my TV worked with the unit. Most new TVs will not work because they need a "pure sinewave". A sinewave is the cycle that defines the AC frequency be it 50Hz or 60Hz.. Well this unit uses a "stepped sinewave" which is not exactly like the current coming out of your wall plug. I would suggest just simply trying it and if it does not power the TV on battery (the TV will just not come on during battery time) then return it. APC sells a "Smart UPS S series" line that will work and produces the "pure sinewave"
27 out of 27 found this review helpful.
For The Price - A Good Unit
Posted by: bonajazz from: Fayetteville, NC on
I own three of the APC 1300 units and am getting ready to purchase a fourth from my local BB. Two of my units are about one year old and have been working fine with no problems. My third unit developed an internal fault at about 8 months old. I got online and emailed APC telling them of my problem and giving them the fault code displayed on the front panel. Since I had registered my warranty with APC, within one day I received an email back from APC. They informed me that a new unit was on its way to me and giving my instructions on how to return the defective unit (after I had received my new one). Within four day, my new unit was here, I installed it, and it has been working fine ever since. Everone at APC, that I communicated with, was very nice and easy to get along with. If you register your unit with them, they do stand behind their warranty.
15 out of 17 found this review helpful.
APC 1300VA Battery Back-Up System
Posted by: jt1953 from: Kettle Falls, Washington on
First off, I like the looks of the UPS. It's sharp and does the job I expect it to do at a reasonable price. It's used as a power back up for a relay system in wireless internet. I have one in my base tower box and in the relay and have had no problems with either of them.
6 out of 6 found this review helpful.
Battery Backup System
Posted by: Tommyk01 from: Central, CT on
This is a very good battery backup system for the price. An additional feature that I was not aware of is this unit conditions the out going power so that your computer and accesseries are not subjected to fluctuations with the incoming power. The PowerChute software monitors your system and performs power tests to make sure everything is operating as it should. I would fully recommend this product.
6 out of 6 found this review helpful.
Had a hard time getting one that works
Posted by: KennyGS from: Arlington, VA on
I bought two of these. One worked fine out of the box. The other didn't work when the power went out. I got a replacement from the store and that one had a battery that wouldn't hold a charge. After a very long time on the phone with APS, they sent me a third unit that appears to be working properly. In the end, that's the most important thing, but it sure was a hassle.
5 out of 5 found this review helpful.
Works as advertized
Posted by: TeeJay410 from: Balto, MD on
I'm running an Alienware system with a 1000 watt power supply, an external USB hard drive (in addition to the other 2 drives in the system) and a 26" LCD monitor. The information stated that a gaming system (which I consider this to be) should last about 20 minutes on battery. Instead, I'm closer to 11 minutes, which they advertise is applicable to an X-Box or a 40-some inch TV. Still, it works and gives my system enough time to shut down in a power failure. I also like the LCD display on the front that gives me the status on the incoming power, the battery life and the relative load on the UPS.
5 out of 5 found this review helpful.
Posted by: MePC from: Austin, TX on
Does its job very well. Purchased this item to power a cable modem, router, NAS, & office PC in case of power outage. Nice features, looks sleek, and solid performance of "cleaning" AC line voltage. The only con I have is its rear plug spacing, for transformer mounted plugs, but that can be resolved with very small extensions.
6 out of 7 found this review helpful.
The Standard in Battery Backups
Posted by: MJ3227 from: Alexandria VA on
Plug and Play for the most part. Works seamlessly with Apple products. I have had several different backups over the years and have a 1500 and 1300 APC currently. Sometimes out of the box these batteries are old. Battery Plus has replacement batteries if you ever need them.
4 out of 4 found this review helpful.
Great but installing software ...
Posted by: Luv2bSly from: NE IN on
This is my third UPS from APC. It seems harder and harder to find the Powerchute Personal Edition software. Would be nice if it was included or mentioned in the documentation. It would also be nice if the instructions told you to remove the old software, add the new unit and then re-install the software. "Plug-N-PRAY" from Windows at it's best...
Otherwise it is GREAT and performs like a champ!!! I really appreciate the slimmer model vs the previous model.
I will continue to buy.