GUIDE TO SHOPPING
THE BEST BUY OUTLET

The Best Buy Outlet provides everyday savings on high-quality, brand-name consumer electronics, appliances, computers and accessories. Best Buy also stands behind its products with the Return & Exchange Promise and warranty coverage, plus purchases are eligible for My Best Buy® points.

Here is a quick look at the product types and conditions within the Best Buy Outlet, or read more in this guide for additional details.

OUTLET PRODUCT TYPES CLEARANCE OPEN-BOX REFURBISHED PRE-OWNED
Description New products discontinued by manufacturer or end of stock Products returned under Best Buy Return & Exchange Promise Products repaired and restored to a like-new state Used products restored and verified to work
Condition New Excellent-Certified, Excellent, Satisfactory or Fair NA NA
Return & Exchange Promise* Yes Yes Yes Yes
Warranty* Yes Yes Varies Varies
My Best Buy Points* Yes Yes Yes Yes

*Product might not include the owner's manual or manufacturer registration card. Products purchased at a warehouse or outlet sale are final sale.
**Common home delivery products such as TVs and major appliances may still qualify for Excellent or Excellent-Certified condition without packaging or a box.

OUTLET PRODUCT TYPES

 

The Best Buy Outlet offers several types of products, including clearance, open-box, refurbished and pre-owned.

 

CLEARANCE

Clearance items are brand-new, factory-sealed products that are end of stock or discontinued by the manufacturer.

  • Warranty: Full manufacturer's warranty
  • Return & Exchange Promise: Yes
  • My Best Buy Points: Yes

 

 

OPEN-BOX

Customers return opened products for a variety of reasons — a gift was the wrong color or model, or the TV or appliance was too big to fit. Some open-box products served as in-store displays. Each open-box product was tested or inspected to verify proper working order and physical appearance, and assigned a condition — Excellent-Certified, Excellent, Satisfactory or Fair. In addition, most open-box products include all parts and accessories (exceptions are noted as part of the product's condition).

Learn more about product conditions in the next section.

  • Warranty: Covered under warranty, exceptions may apply.
  • Return & Exchange Promise: Yes
  • My Best Buy Points: Yes

 

 

REFURBISHED

Occasionally, technology misbehaves right out of the box. Other products work as expected, but need some sprucing up (such as a new screen, battery or casing). Refurbished products are repaired and restored to a like-new state (may have minor scratches), either by one of Best Buy's in-house repair centers, the manufacturer or a third-party refurbishment company. The products are verified to work properly and include all essential parts and accessories (original or comparable substitutes).

  • Warranty: Most products offer a minimum 90 day warranty unless otherwise noted. See product specifications for warranty details.
  • Return & Exchange Promise: Yes.
  • My Best Buy Points: Yes.

 

 

PRE-OWNED

Pre-owned products have been opened and used (some for weeks or months, others for a year or more), and were typically acquired through the Best Buy Trade-In program.

 

Pre-owned games were sent from Best Buy stores to a refurbishment center. All disc-based games were resurfaced to remove scratches and ensure they're in playable condition. Games may not include original packaging, artwork or manuals.

  • Return & Exchange Promise: Yes
  • My Best Buy Points: Yes

 

Other pre-owned products are inspected and verified to function properly, cleaned top to bottom, and restored to original factory specifications (as applicable). Pre-owned products may not include all parts and accessories (details are provided for each item), and usually do not have original packaging.

  • Warranty: Products sold by Best Buy often include a limited warranty through Best Buy.
  • Return & Exchange Promise: Yes.
  • My Best Buy Points: Yes.

PRODUCT CONDITIONS

 

Learn what a condition label indicates so you know what to expect when shopping for these products.

 

 

EXCELLENT-CERTIFIED

Each Excellent-Certified product has passed the Geek Squad® Certified process. Products in this condition look brand new — with no physical flaws, scratches or scuffs — and include the original parts* and accessories, as well as the original box (or a suitable replacement).** In addition, the product was professionally cleaned, then repackaged with care to give you a product as near to new as possible. Excellent-Certified products can be found in Best Buy stores and online.

 

 

EXCELLENT

Products in Excellent condition look brand new — with no physical flaws, scratches or scuffs — and include all original parts* and accessories. The product will be in its original packaging or a suitable replacement box.** Products in Excellent condition can be found in Best Buy stores and online.

 

 

GEEK SQUAD CERTIFIED

Geek Squad Certified programs involve a rigorous multipoint inspection designed to ensure the highest performance and quality standards. Each product is tested to verify it works like new and is restored to original factory settings, plus all parts are thoroughly cleaned.

 

 

SATISFACTORY (IN STORE ONLY)

Products in Satisfactory condition show minor to moderate signs of use that affect cosmetic appearance, but have no impact on performance. If the product has a screen, it is intact and fully functional, with no visible blemishes in the viewing area. (A Satisfactory product does not include dents, chips, cracks or deep scratches.) In addition, original packaging is typically not present, and nonessential parts or accessories might be missing, such as a commonly available cable or remote (identified on each individual product). Products in Satisfactory condition can be found in Best Buy stores (selection varies), where the factors mentioned above are accounted for in the savings you'll see.

 

 

FAIR (IN STORE ONLY)

Products in Fair condition operate as intended, but show more significant scratches, dents or chips — for example, an appliance returned to a Best Buy store with a dent or large scratch or a TV with a minor scuff on the screen that doesn't affect viewing quality. Original packaging is typically not included and vital accessories are commonly missing, like a TV pedestal or a proprietary cable (identified on each individual product). Products in Fair condition may be found in Best Buy stores (selection varies) so you can see them for yourself. If you can accept visible flaws, you'll also realize substantial savings.

Shop Online, In Store, Outlet Store & Warehouse Sale

 

Online

BestBuy.com offers a wide variety of clearance, open-box, refurbished and pre-owned products in Excellent-Certified and Excellent condition. Items are backed by Best Buy's Return and Exchange Promise.

 

In Store

Your local Best Buy store has a varied selection of these products in the aisles and on end caps (including open-box satisfactory and fair conditions). Signs in the store will guide you to locations in each department, where Outlet products are easily distinguished by red labels. Each open-box product includes details on the price label regarding its physical appearance, parts and accessories. You can always ask our friendly Blue Shirts for answers to your questions and help with choosing the best product for your needs and budget. Items are backed by Best Buy's Return and Exchange Promise.

 

Outlet Store

Best Buy Outlet stores sell clearance and open-box major appliances, TVs and computers in a retail store front. Additional products may be available, and assortment varies by outlet store location. Outlet stores are open 3 days a week on Fridays, Saturdays and Sundays. Products purchased at an outlet store are final sale and cannot be returned. Geek Squad Protection is also available.

 

Warehouse Sale

Best Buy Warehouse sales are held at Best Buy distribution centers and include clearance and open-box product that have been removed from Best Buy stores to create more display room. These buildings are not usually open to the public. Warehouse sales don't happen on a regular basis, are only held on weekends and typically happen only for two days. Products purchased at a warehouse sale are final and cannot be returned. Geek Squad Protection is also available.

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