On-Site Device Diagnostic & Repair

Q: does the geek squad repair printers in store

A: Not normally, They normally send to the vendors repair site.

Q: Hi, I was wondering if you you do free diagnostics? My 2015 Mac book Pro’s keyboard and tracking pad are not working. This had happened a year ago and was fixed by Ioutlet. They told me the 2015 Mac Book Pro’s are known to have this issue.

A: Hi Madison! Thanks for the question! We are able to take a look at the unit in a free 20 minute appointment. We'll look to see what's going on and how it can be fixed. From there, it depends on the issue. To get started, I'd recommend making a reservation for your local Best Buy's Geek Squad. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

Q: Does the Geek Squad replace batteries in Dell Studio Laptops. My laptop has a statement on the power icon, "Fully charged (100%) Consider replacing your battery" If so, what is the charge?

A: Actually if you buy the replacement battery, Geek Squad will install it for you as 'Quick fix", and charge you $39.99

Q: Does the best buy geek squad repair car amplifiers?? I have a sundown audio scv 4000 abd it worked before i took it out of my. Car maybe 2 weeks ago and its been sitting in a cupboard up high where no one has messed with it and now it doesn't.

A: Amplifier is on protection mode and want go off.its on but in protection mode

Q: Can Geek Squad fix the blue screen problem: "PC ran into some problems and need to restart again". This happens after I tried to increase the font size of my folder pane in Outlook. Every time I restart I get this message. Send answer to cell phone.

A: I took my PC in and told them it has the Blue Screen of Death and they didn’t even plug it in. Then told me they can’t fix it and to take it to Microcenter. I then asked are you sure there’s nothing you can do? They replied “we can look at it for $200 but won’t be able to fix it just tell you what could be wrong with it” I was so surprised especially when talking to them they didn’t know what I was talking about and had to explain “BSOD” to them and what it was. I thought I was going to be dealing with workers who knew more about computers. It was like speaking a different language. The 2 workers I dealt with seemed like they had no experience with computers outside of Best Buy and only knew information about the products they sold, what you can read on the box, and whether or not something was in stock(nothing is in stock). Terrible experience. The lack of effort and motivation to problem solve was frustrating. I Won’t be going back ever again unless I’m paralyzed and can’t explain how to my 86 year old grandma how to see her new Roku up.

Q: Does one pay the fee for services upon completion OR after completion?

A: This is just like all others such as fiver.com, nimbleworks.net, computer assistant, etc... You pay upon completion of the project (after services performed). Wouldn't have it any other way either as this way you only pay when everything is done and verified working as intended!

Q: My AOPLE mac goes on line for about 5 min and then screen goes black? It doesnt became readable again . I have to shutdown and rebbot?

A: Thanks for your question! There could be a number of reasons as to why your computer is shutting down after 5 minutes. We recommend taking your computer to your local Geek Squad so they can check it out. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

Q: My iphone 7 plus wont turn on and i have tried charging it. When charging it makes a computer sound. I have tried the hard reset and charging it on a computer but it doesn't work. How can i know what is wrong with my phone and the cost of the fix?

A: Hi there. Thanks for your question. I'm sorry to hear about your iPhone! We'd recommend getting in contact with your local Best Buy to see the next time that you could get in there. Our Geek Squad would be able to find out the cause and find a way to repair it.