Geek Squad - On-Site Device Setup or Diagnostic

Service Highlights
A Geek Squad Agent will come to your home or office and professionally install your computer system, tablet, mobile device or networkable device, or the Agent can diagnose software or hardware issues on one computer system or device. The Agent will also show you how to use your new technology, and you'll have the opportunity to discuss any questions you have.
Price Match Guarantee

Best Buy is dedicated to always offering the best value to our customers. We will match the price, at the time of purchase, on a Price Match Guarantee product if you find the same item at a lower price at a Designated Major Online Retailer or at a local retail competitor's store.

Here's how:
  • If you find a qualifying lower price online, call 1-888-BEST BUY and direct a customer service agent to the web site with the lower price, or when visiting a Best Buy store, one of our employees will assist you.
  • On qualifying products, Best Buy will then verify the current price to complete the price match.

Exclusions apply including, but not limited to, items sold by Marketplace vendors, Competitors' service prices, special daily or hourly sales, and items for sale Thanksgiving Day through the Monday after Thanksgiving. See the list of Designated Major Online Retailers and full details.

$99.99
Free Shipping on Orders $35 and Up

No minimum for My Best Buy® Elite and Elite Plus members. Minimum purchase of $35 on eligible products required. Excludes select digital items, scheduled delivery items and items displaying "In Store Only" message.Learn more

Cardholder Offers

Overview

Best Buy Customer Reviews

1
Save your money1 Posted by: from: on I purchased an in-home computer installation to assist my father-in-law because I was not going to be in the area to help him with the new computer that I purchased for him. The problems began early with the first being that they did not recognize the order number when he called to schedule. I called them, straightened it out, and received a confirmation number that he could use for scheduling. When they arrived to perform the service, they tried to bill him for the service that I had already paid for. That eventually was settled and they proceeded with the installation. They then refused to set up his email account and would not install Korean script in Windows settings. Now I still have to go and set up his computer for him, which means he has to wait a month to use his new computer. If you are interested in more than having your computer unpacked and plugged in, then you should look elsewhere. $99 for frustration....

13 out of 18 found this review helpful.

5
repair5 Posted by: from: on On 1/22/16 Brian froom the Salem,NH store to repair my desh top pc. It wasnt doing a thing...just a blue screen, After3 hours, It was back to normal. He also installed windows 10, and msn premium He is a wonderfull tech!

5 out of 8 found this review helpful.

1
WiFi Printer Setup1 Posted by: from: on Made an appointment on Monday to have Agent setup WiFi printer on Thursday between 0800-1200. So at 1000 I call to check and I am told he won't be here till after 1:00!!!! After a 20 minute phone conversation I find out the appointment was entered incorrectly. Entered as a 1200-4:00. Now I am supposed to wait and see "if" an Agent will call and "if" he will be able to show before 1200. So happy I adjusted my days schedule for this. Aren't these people supposed to be computer experts and they can't even correctly enter an appointment. VERY poor customer service.

13 out of 28 found this review helpful.

4
Computer issue solved4 Posted by: from: on Technician called before arriving and arrived early. He diagnosed my computer problem immediately and it was fixed within 30 minutes. Very pleased with this in-home service.

10 out of 13 found this review helpful.

1
Overcharged by 350%1 Posted by: from: on In home printer set-up. Paid $99.99 on line. When tech left he said I did not pay yet and he charged my bank debit card for $249.99. Then I find out both charges went through the bank. Have been calling customer service for a month and they cannot explain nor find where the extra $249.99 is or why I was charged

32 out of 38 found this review helpful.

1
caused larger problem1 Posted by: from: on geek possessed wrong talents for task required but ended up making changes to setup which created additional problems

25 out of 27 found this review helpful.

5
great service treated me like I was family5 Posted by: from: on These guys were great. They took the time to make sure I understood everything and explained it in language that I could understand.

14 out of 16 found this review helpful.

5
The geek rep was very helpful5 Posted by: from: on The geek rep, Mike, understood the problem and was sympathetic to the lack of service previously received. He fixed the problem quickly.

15 out of 16 found this review helpful.

5
customer service5 Posted by: from: boonton,nj on I purchase a lap top and when I got home I had no idea had to use it since I am not familiar with windows 8. So after 2 weeks of trying to figure it all out I decided to go to a different Best Buy in East Hanover NJ today. I was sent to the Geek Squad where I waited no more then 5 minutes where one of the employees, Will, had help me. He showed me everything that I needed to learn and was very nice. I understood everything he explained to me and I was very pleased with his customer service. All of the best buys should run like this one. Thank you!

17 out of 23 found this review helpful.

5
needed assistance to set up systems-5 Posted by: from: LAS VEGAS, NEVADA on Michael T. from the Geek Squad helped me set up my system. He was fantastic. His patience, thoroughness, professionalism, and expertise solved all my problems. In the future , I hope to always deal with him as a repeat customer.

15 out of 25 found this review helpful.

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