LG - 4.5 Cu. Ft. 14-Cycle High-Efficiency Front-Loading Washer with Steam and Wi-Fi Connectivity - White
- Model: WM5000HWA
- SKU: 4289716
- 9 Questions, 6 Answers
Videos & Interactive Features
LG Washer: Wash large loads quickly and thoroughly with 14 cycle options and 5 temperature settings to suit your various laundry needs. Smart ThinQ technology lets you remotely start the washer and monitor the cycle with your smartphone. Plus, you can download special cycles, monitor energy usage and more. The steam function helps achieve a deep clean, while the front-loading design eliminates agitation for gentle washing.
Discover LG's innovative TWIN Wash system and SideKick pedestal washer that let you tackle two loads of laundry at the same time. Learn more ›
Discover LG's innovative TWIN Wash system and SideKick pedestal washer that let you tackle two loads of laundry at the same time. Learn more ›
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Overview
What's Included
- 4.5 Cu. Ft. 14-Cycle High-Efficiency Front-Loading Washer with Steam and Wi-Fi Connectivity
- Fill hose, power cord
- Hot and cold rubber hoses
- Owner's manual
Ratings & Reviews
Energy Ratings
Product Features
Smart ThinQ technology
Use your smartphone as a remote to start the washer and monitor how much time is left in a cycle. Optional push notifications alert you to completed cycles and problems (App download and Internet connection required).
Add new and special cycles
Smart ThinQ technology lets you download new and special cycles as they become available. Cycle Set feature automatically sets cycle settings based on your needs.
Get laundry stats and monitor the washer's energy usage
Laundry Stats feature provides Tub Clean timing and cycle use history, and Energy Monitoring gives you insights about the energy being used for the cycles and settings you are selecting.
Smart Diagnosis
In the event of technical difficulties, Smart Diagnosis technology transmits data by phone to the Customer Information Center to diagnosis the problem.
Smart Grid-ready
Appliances that are Smart Grid-ready can communicate with your local utility company and perform smart energy functions, such as automatically running when electricity rates are lowest.
4.5 cu. ft. D.O.E. capacity
Fits family-size loads for easy washing.
14 cycles
Include permanent press, heavy-duty and delicates to accommodate a wide variety of clothing types.
5 temperature settings
Allow precise adjustments to suit various laundry needs.
Helps detergents dissolve properly
Steam function offers a deep clean for your clothes.
Noise-reduction technology
Allows quiet operation to minimize background noise in your home.
Front-loading design
Offers a thorough clean without agitation.
Stainless steel tub
Provides strength and durability.
Free delivery on appliance orders $399 and up
Installation is included with delivery when you also purchase the required parts. If required parts are not purchased, delivery will not include installation.
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Product Features Mentioned In Customer Reviews
5
Super happy with this luxury washer!
Posted by: MyNewDryer from: on
This front-load washer replaced a 20-year-old front loader by Maytag. The new LG washer is astonishing! The features are endless and can handle just about anything you need to clean. The Turbo Wash is excellent with the sprays of water coming out at an angle from the front. Fun to just turn on the light and watch what the machine is doing. After you load your clothes, add detergent/bleach/etc., select the type of wash you are are doing and press start the machine will automatically lock and move back and forth to "weigh" and "balance" the load. The machine calculates how much water to use, which is so little. This washer is super energy efficient .. one of the main reasons for the purchase. It took a few tries for the guys to get it properly leveled (they need to run a wash cycle and high spin) and not just put a level on the top. Once leveled properly, this machine is super quiet. Absolutely love doing laundry and everything gets so clean. You must use the high-efficiency detergents and especially the cold version if washing with cold water. The machine will let you know when it needs to be cleaned with one of those front-loader tablets. This thing has a brain and I'm surprised it doesn't talk :-) Top of the line in function and design and beautifully engineered. Just love it!
8 out of 8 found this review helpful.
5
Great Washer - Very Quiet
Posted by: TTNH from: on
Admittedly, I've had this washer (and the matching dryer) for only a couple of weeks, so everything I'm saying is based upon my first impressions. This was a replacement for an out-of-warranty, 9-year-old Kenmore Elite front loader that had begun to experience electronic issues and failed washes. After evaluating the cost (and time) to have it repaired, I decided that a new washer (with a new warranty and service plan) would be my best choice. I chose the LG WM5000 and matching dryer.
One of the selling points for me on this washer was its size. For my needs, the 4.5 cu. ft. capacity is more than adequate. (I've already washed a king-size comforter.) Yet, the machine itself is small enough to fit within my laundry closet (which has a 37" depth.) Note that you can't stack this particular set because the detergent and bleach dispensers are under a sliding door on the top of the unit. However, that isn't a concern for me as my closet is designed for side-by-side installation of the washer and dryer. I also chose not to purchase the optional add-on 'Sidekick' (pedestal) washer since I really don't need the extra capacity, but it's nice to know that I can always add it later if I need to.
Best Buy's installation was excellent. They arrived on time and quickly had the new washer/dryer set installed, balanced and tested. Of course I couldn't wait to try my first wash. The first thing I noticed is how quiet it is. My Kenmore front-loader had something called "Quiet-Pak", and I thought that was really quiet. This LG is even quieter, so much so that at one point I walked back into my laundry area just to make sure it was running. This washer also seems to balance the loads really well, and has a much better anti-vibration system than on my previous washer. (My laundry closet is on the second level of my house, so vibration is a concern of mine.) No problems whatsoever though.
As for the wash itself, my clothes came out very clean and smelling fresh. So far, I've only used the Normal and "Speed Wash" cycles but haven't yet tried the steam. Just as with my previous washer, there are likely to be cycles and settings that I'll never need to use. Still, the normal cycle completes in about 40 minutes, and the speed cycle completed in less than 30 minutes. Obviously, adding options (such as extra rinses and steam) will add to that time. (It's also nice to be able to turn on the drum light mid-wash to see how things are going.)
Regarding the WIFI, as some have noted the phone app wasn't the most straightforward to set up. In my case, I have two different wireless routers in my house, both of which are supposedly compatible with this washer. Yet, for some reason the washer refused to connect to the router I wanted it to, and would only connect to the other one (with the weaker signal.) After figuring out what was going on though, I was able to get the WIFI feature up and running. I'm not really sure how useful it will be in the long run. For now, it's a bit of a novelty to have my cell phone alert me when the wash is done. I can also start the washer remotely and monitor its progress. (Will I ever really need to use that feature ... who knows?) Unfortunately, the one WIFI related feature than might have been the most practical and useful, 'Smart Grid', is one that I can't use. That's because 'Smart Grid' requires support from your utility company, and mine does not support it.
The only other thing I'll note about the WIFI is that it seems that iPhone support is either limited or non-existent. (Supposedly iPhone support will eventually be available.) I'm an Android user so it doesn't affect me. However, I've noticed that some reviewers have lowered the rating of the washer, simply because of the (current) lack of iPhone support. I fully agree that if you're an iPhone user and the WIFI feature is really important to you, knowing this information and to sharing it with others is worthwhile. So in that respect, those ratings are fair and reasonable. However, although it works well for me as an Android user, the WIFI feature seems to be more of a novelty than a necessity. When researching the various brands and models, my focus was on whether the machine would adequately meet my needs in terms of washing my clothes. So based on that, and my limited experience with this washer, I give it 5 stars.
5 out of 5 found this review helpful.
4
Excellent washer
Posted by: AbstractArt from: on
This washer does everything I need and more! I previously had another lg washer for 13 years and thought that was the best washer but the capabilities of this washer far exceed the other one. The only thing preventing me from rating this 5 stars is due to the lack of support of the smart washer app on iOS. It simply isn't functional and appears that they put all of their support/development into the android version of the application. If I hadn't had an android tablet I wouldn't have been able to download cycles or control it remotely.
4 out of 4 found this review helpful.
5
Love my new LG laundry!
Posted by: appliances123 from: on
This washer is amazing! The large capacity is perfect for all our laundry loads. My favorite features are steam, turbo wash and the custom cycles that are available to download. It is so quiet and looks awesome too!
3 out of 3 found this review helpful.
5
Great product
Posted by: 1234name from: on
This is a great front loading washer. We looked at several brands and models before settling on this one. After using it for several months, I've found this to be whisper quiet and doesn't have any problems with uneven loads. Several drawbacks I've found are the app (not specifically related to the washer) and the hose length needs to be longer than the standard size to position the washer/dryer appropriately for my basement. The door isn't interchangeable unlike the dryer so placement could be awkward (pretty much the same problem with other washer/dryer combos). There are plenty of default settings to accommodate lots of laundry types. I've used the steam clean a few times but not sure if it's necessary. I leave the door open after laundry is finished so the drum dries out and doesn't leave a nasty scent. Overall this is a great product.
2 out of 2 found this review helpful.
4
Happy with machine so far Just got a short time ag
Posted by: peter from: on
We have a large family so we need something to do a lot of loads a day
(we average 2 - 4 daily) So far so good.
1 out of 1 found this review helpful.
1
IE Code Error Multiple Times
Posted by: BeautifulJen from: on
I will never make another decision to buy an appliance from Best Buy. The first washing machine that was delivered to my home had an IE error within several minutes of the installation. I noticed that there were no installation bolts and extra parts were left on a shelf in my laundry room. I called customer service only to be told the order is processing and someone would call me tomorrow. At 2 PM the following day I had not received a phone call and made several calls to customer service again to process an exchange. The second time the washing machine was delivered the equipment was exchanged and before the rinse cycle began it had the same IE code error. The installer blamed it on water lines. The installer told me to call customer service the next day. Once again I was left with another washing machine that did not work. I live in a brand new apartment complex and called maintaince the next day. Maintenance came out and said there is no problem with the lines and suggested that the washing machine be serviced. That afternoon I called Best Buy customer service again only to be told that to exchange the item the next appointment from 4 PM to 8 PM appointment was in August. I decided to return the equipment. The customer service representative tried to get me to take the equipment in the store. That is impossible due to the weight of the washing machine. While I appreciate having the flexibility of in store returns it is impossible task for an appliance that needs to be delivered. I asked to speak to a supervisor and my request was denied. I was told that the supervisor would tell me the same information. When they came to pick up the washing machine today to return the item they asked why did they not return it to the warehouse when the item was not working. I told them I was not given that as an option the only option I was given was to call customer service. When a customer spends this much money on an appliance the customer does expect the item to work.
6 out of 11 found this review helpful.
4
Excellent
Posted by: Ourbestbuyfamily from: on
The one thing I wish this had was a reversible door like the dryer so that transfers from washer to dryer are easier! Otherwise I love it
5 out of 10 found this review helpful.
4
Really nice front load washer
Posted by: PamelaB from: on
This washer is a replacement for my older model front loader. Compared to the Tromm this one is extremely quiet. I love the Turbo wash function because I can get loads washed faster. Also holds all my bedding or a whole weeks worth of towels. I would have given this washer a 5 star rating if it had come in the beautiful red color offered with some of the older models
1 out of 2 found this review helpful.
1
Never buy anything from these guys.
Posted by: GGG1 from: on
Washer(s) flooded my home. Install guys screwed up. Immediately pushed off to their insurance company Sedgwick. They don't give a ___. Over 10 days now with no contact. I've called 20 or more times. There is only one guy who actually seems to care (Bryan Anderton), but he can't get hold of them either. NEVER AGAIN will BB get a penny of my money. Completely worthless customer service once you're out the door.
6 out of 12 found this review helpful.