Panasonic NN-SD987SA Full-Size Microwave: Cook in style with this sleek microwave. Small or large meals cook quicker and more efficiently with Inverter technology. The high-power settings preserve the nutritional value of your food; it also reduces cold spots and unappetizing textures.
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V. nice unit, big inside, easy to use, looks good
Posted by: TechieBuygood from: Upstate, NY on
After reading many reviews that seemed to indicate that all the various brands have problems, even if top rated in Consum. Reprts., finally decided that the dissatisfied are the most motivated to take the time to write a complaint/review. Even so, some important issues are noted. I also have experienced that many of the loudest complaints regarding things other than outright part failure appear to be heavily influenced by impatience, a lack of basic manual reading, a misunderstanding of what is to be expected, or a lack of common sense.
I like my unit very much after 2 months use. It cooks very well, evenly, fast. Easy to use the dial to set time. Unit is very classy looking. It does take some counter space, so premeasure. Large glass turntable, easily removable to clean, needs to be placed properly on hub and guides but works fine. Like all things with plastic parts, don't force it to turn by hand or it could break, but otherwise no problem. There are a number of auto features that truthfully we have not made use of yet, but will probably try, such as the sensing auto cook that stops after sensing steam. So far, we have used it like we always have in a hectic busy family, setting a time and Start. Can see through glass OK to see if need to stop early. Sound level is comfortable, beeps too. Both better than my previous brand. I ordered online for instore pickup. Very smooth system.
So far, I highly recommend this model.
Apparently all microwaves want a dedicated 20amp circuit, and have for many years (who knew?). If your house outlets are standard 15amp lines and you choose to continue to use one, be sure not to use the same line for your coffee maker, etc. Circuit may trip, or line may overheat. I suggest using a surge protector on the line like your PC to protect the electronics from degredation from spikes/brownouts/RFI.
52 out of 52 found this review helpful.
H98 a certainty - extended warranty is essential
Posted by: Nometal from: New Orleans on
Get the extended warranty no matter what type of microwave you buy. Gone are the days of a microwave that lasts 10 years. This Panasonic NN-SD987s (beautiful device - not cheap) displayed a H98 error code (filament blown - not user repairable) 16 months after purchase. I had read other people say the same thing (some had it happen days after purchase). The microwave has such an attractive look that I could not resist buying it, but thank goodness I had read the reviews that predicted the certainty of premature element failure. Yee Hah! I have the coverage. I will never buy a microwave again without it.
By the way, when you read the "Extended warranty policy", they have the right to give you a cash card equal to the product "replacement cost." What that means is that when they do that your extended warranty is over -- it doesn't extend to the next item that you get to replace the item that is in the trash. RESULT: They don't need to cover your appliance for the full term that you purchased. You cannot fight it -- you just need to know those are the rules.
41 out of 42 found this review helpful.
Posted by: pressedfortime from: Cincinnati, OH on
We are in the middle of remodeling our kitchen. We bought a new Panasonic microwave to go with our new kitchen, even though the one we had for 21 1/2 years still worked great. This microwave has been wonderful. It evenly heats. Popcorn comes out perfect. I especially like that I can cook corn in a 13 x 9 dish and the turntable is big enough to accomodate it.
I am using it as a main source of cooking right now along with the grill since I don't have a kitchen. Overall, I am very happy with this product.
30 out of 31 found this review helpful.
Stay away from this one
Posted by: MicroChip from: Yardley, PA on
This Panasonic looks great and cooked great for the 5 months it worked! Today I got the H98 error code, which means the unit blew either a magnetron or the inverter. It's too expensive to fix and the warranty is finished, so I guess I'll just think of it as flushing $200 down the toilet. C'est la vie. I'll never buy Panasonic again.
25 out of 26 found this review helpful.
No more Panasonic Microwaves!
Posted by: Cubbi from: Lexington, IN on
This is the fourth full size Panasonic Microwave we have owned in several years. We like the capacity, power, and the easy to use settings. The first lasted eight years and the second is in our bar, still working great after 10 years.
We purchased the third one for our kitchen, but it lasted only 26 months and then died abruptly in late March, 2008. It came on for a few seconds, then - nothing. I thought we just got a lemon, but still thought highly of their product. So I looked in local stores and online for a month before I was able to locate the large 2.2 cubic foot model in stainless steel - each store listed it as 'unavailable at this time'. I then called Panasonic and asked if they were experiencing a problem and was informed that it should be available soon. I continued checking frequently and found it in late April.
I picked up the new one on April 29, 2008, and it died today AFTER ONLY 10 WEEKS!!. Same problem as the last one - came on for a few seconds and then an error message: 'H97'. I checked the owner's manual for the explanation: POSSIBLE CAUSE: "This displaying indicates a problem with the microwave generating system." REMEDY: "Please contact an authorised Service Center (see page 27).
I kept the box and it's going back tomorrow and I will purchase an LG and try it. I believe Panasonic has some major quality issues right now.
22 out of 23 found this review helpful.
Posted by: sherazo from: IL on
bought it though several reviews were warning that it DIES within few months but thought I WILL BE LUCKY and make it. Unfortunately, it died within 3 months, Panasonic gave me hard time. I have to wait for authorization letter to come in mail in 10 business days, take the microwave to a service center and then wait for the service center to decide what to be done. I decided to throw it away and buy a new one. NO Panasonic anymore, there microwaves don't last more than few months.
19 out of 20 found this review helpful.
Worked good for 18 months
Posted by: asianhops from: La Palma, CA on
This was my 2nd Panasonic microwave...have one at work...this one stopped working after 18 months...Panasonic tech service was not any help...the one at work just broke too...same problem as mine...just lasted a little longer...Panasonic needs to understand that appliances at this price... should last longer then 18 months....in reading other reviews it looks like they have a repetative design flaw problem...when will they decide to fix...probably after customers like me stop buying any Panasonic products....I have stopped and switched to other brands for all my electronics needs.
24 out of 27 found this review helpful.
Problem with microwave door
Posted by: Gardner12 from: Seattle, WA on
We have had this microwave for a little over 2 years and now it has a problem with closing the door. After searching on the internet, now we found that this is a common problem with this model of Panasonic microwaves. We replaced a sharp microwave that we used for 8 years with no problems. This Panasonic lasted a little over 2 years. On the internet it says we need to get a microwave service place to replace a part of the door switch. We decided to go back to a Sharp microwave instead. Bought this Panasonic because of the special defrost feature.
19 out of 21 found this review helpful.
Panasonic customer service STINKS!
Posted by: Lostacustomer from: Syracuse, NY on
This microwave worked wonderfully - for 360 days. I didn't get any dreaded codes, it would just stop working after 3 seconds. SO - I took it to Panasonic's warranty reps here in Syracuse - United Radio. After 3 weeks, two reps from Panasonic saying they would fix it and then being accused of "damaging and abusing" the unit by United Radio, I'm stuck with a unit that won't work. No - I didn't abuse or damage it - I USED the stinking thing. The last microwave I had was a SHARP and it lasted for 10+ years. I didn't use the Panasonic unit any differently than I did the SHARP. I have since been told to take it to another rep. We'll see what happens next.
I will tell everyone about my horrible experience with Panasonic and United Radio and won't EVER buy another Panasonic thing again.
18 out of 20 found this review helpful.
Won't last much past the 1 year warranty
Posted by: TwiceUnhappy from: Chatsworth, CA on
JUNK!!! WILL NOT BUY PANASONIC EVER AGAIN I purchased this for my home 7/21/2011 after having purchased one for my office a few months earlier. Seemed to work well, easy to use. Just about the 1 year mark the one in my office died - simply would not work. I replaced it with another brand. Today 8/29/2012 the one at home also died - it shuts off after 30 seconds and gives a code which is not even defined in the Troubleshooting section. Of course it is barely 1 month past the warranty. My last microwave at home was a Maytag - I got it as a wedding gift in 1984 - it lasted until July 2011! No that is a product! Obiviously this is made purely as a disposable product (waste of money, and resourses!) and then they try to hook you on extended warranties to keep you "covered". First time (work micro) shame on me - 2nd time -- SHAME ON YOU PANASONIC FOR MAKING SUCH A WORTHLESS PIECE OF GARBAGE!!!