This Pronto OV500201/01BRPS universal remote lets you turn select iOS and Android devices into a controller for up to 8 devices per room, so you can easily operate TVs, set-top boxes, DVD players, receivers and more.
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Good product, breaks easily, terrible cs service
Posted by: techjunkie007 from: on
It's unfortunate I have to give at least 1 star in order to write a review. I bought this product awhile ago, and it worked fine in the first few months, as described in the feature details. After the 4 month, the device would no longer turn on my home theatre. Naturally, I contacted customer service, and that's when things got bad. Their customer service replies every 6 days, so you won't hear from them until 6 days after your reply. To top it off, the replies I received from them contained basic questions such as "have you reset your device?" "have you tried manually setting the IR code?". As you can imagine, about 1-2 months easily went by and I still had the issue. Finally I gave up and continued to use the product on my TV, Apple TV and cable box while using the actual remote for my home theatre. Finally, in February of 2016 it stopped working completely. I contacted them, and now, June (yes, 4 months) they're still sending me the same questions and are taking even longer to respond. I'm an engineer, so it's safe to say I'm ok with electronics. The customer experience has been so terrible I am now going out of my way to make sure everyone knows that, if you ever need help with your device, you will have the worst experience while managing to not get your problem solved. The device is a great idea, but if a company makes a product without the customer service to back it up, the product becomes worthless in my opinion. Now it's up to you. Get it if you want, but you've been warned.
16 out of 16 found this review helpful.
Posted by: ProntoPeel from: on
Programmed the unit last night. There are some glitches in controlling certain devices. I was going to do some manual programming today to resolve them. Unfortunately, the unit is now totally unresponsive and not communicating at all with my iPad. Shut the Bluetooth off on the iPAd and tried my iPhone. Still no go. Reset the app on the iPad to start over. Still no go. Tried the reset button on the device. Still no go. Customer support responded very quickly to my query and suggested turning off Bluetooth on my devices and removing batteries from unit. Still no go. My iPad and iPhone seem to know it is there as it comes up in the Peel app, but they just can't communicate with it. Oh, and yes, I did change the batteries.
25 out of 31 found this review helpful.
Remote and IOS app both need work.
Posted by: Jeff from: on
I was excited to purchase the Pronto smart remote when I saw that it was on sale for $20 off. The app and remote were easy enough to set up with my TV, A/V receiver, cable box and Apple TV. What I don't understand is why there is not any way to allow the remote to control the volume on the A/V receiver instead of the TV. After playing with the settings for 30 minutes and then checking the support section of the website, I was still unable to accomplish what should have been a simple task.
The final straw for me was when I tried to send a bug report from the Peel Smart Remote app, whenever I pressed send, the app kept insisting that I wasn't connected to the internet. Well I was, but just in case, I turned off WiFi and tried using my Verizon data connection - same result. I will be returning this disappointing product back to Best Buy at the earliest opportunity.
11 out of 13 found this review helpful.
Good Use of your spare Phones..!
Posted by: iNaren from: on
I got this product since I was looking for a Universal Remote Out there, and this seemed like a good option.
Pairing the PRONTO with the iOS app, was so easy and simple.
The iOS App is itself so simple, smooth & user-friendly, that I like it overall.
Though, I was able to pair this to more than one iOS Device, You could actually Pair & Use Only 1 Device at a time. To Use another Device, you would have to reset the PRONTO, and then use the second device.
I have a Variety of products, including a smart TV, Audio Receiver among others with literally all sort of cables going all round. This is a good Product for someone, who wouldn't want to go with the Old-Fashioned Remote with those hard buttons on it.
6 out of 6 found this review helpful.
Most Valuable Product for my iPhone6!!!!!!!
Posted by: Arjun from: on
I was a longtime Harmony remote user. I needed another universal remote for our master bedroom and I was looking for options. It was an easy choice between $250 Harmony remote Vs $50 ONLY Pronto. In fact I could get 5 Prontos for $250 and keep one in each room including my kitchen and guest room.
Unboxing Pronto and setup with Peel app was so easy for my Panasonic TV, DirecTV box and Apple TV along with Onkyo AVR. After getting used to Room configurations, discovered this cool feature to configure HDMI inputs switching for watching DirecTv or AppleTV.
So far the connectivity has been good and experience has been EXCELLENT!!!! Waiting for Apple Watch app...
6 out of 6 found this review helpful.
Posted by: Criticalshopper from: on
A friend of mine sent me an article on the Pronto Peel. I decided to buy one and give it a try. The device was even smaller than I thought.
Configuring the app was mostly a breeze, but I do wish the wizard was a bit more descriptive. I think it’s really cool to switch the channel right from the guide, really fast too. I can control my LG TV, DVR, soundbar and Roku just from my iPhone 5S. It’s also super convenient to switch with just one tap from watching DVR to watching Roku. Also having quick access to all important remote buttons is pretty convenient.
Next I configured my bedroom TV. Pretty cool, my iphone is my alarm clock and my remote.
6 out of 6 found this review helpful.
Best All in all Remote
Posted by: samjacob from: on
I have been looking on various all in one remote with the intention that i can control through my ipad or iPhone. I have been looking at logitech harmony. But it was costly and it did not serve my purpose. This product well finally is the answer to my solution and it is half the price of harmony.
5 out of 5 found this review helpful.
Simple yet Powerful
Posted by: TrueDetectiveTommy from: on
Loved the fact that its so easy to setup Pronto out of the box with SmartRemote app for my devices. Pronto connectivity is solid..and i can even control my Vizio soundbar.
My old RoomieRemote app looks ugly in front of this app and glad to move on. SmartRemote app itself seems to be well thought out and its TV Guide is amazing. However I guess they could add a feature to search for shows to find out its future schedules.
Overall Pronto is a small, portable, cheap device that can control your device
4 out of 4 found this review helpful.
Posted by: TicToc from: Baltimore MD on
I am very pleased with this unit. It was easy to set up, and it seems to control the units that I have on hand.
5 out of 6 found this review helpful.
Replaces my plastic remotes
Posted by: Milwaukeean from: on
Used the Peel remote in S4/S5 earlier. Switched to iPhone recently and was happy to find Pronto that will work with iPhone. I don't have to go back to my plastic remotes because of changing phones.