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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1995 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers find value in the Ultra Open-Ear True Wireless Open Earbuds for their sound quality, comfort, and fit. Many appreciate the battery life and open-ear design, which allows them to hear their surroundings. However, some customers have expressed concerns about connectivity issues and low volume. A few also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,995 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Awesome earbuds for awareness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start off by saying these are not for everyone. These are awesome earbuds depending on your needs. The sound is crisp, the battery life is great, bass is good. How they clip onto your ear is very cool and innovative. I can wear these headphones at work the entire 12 hours comfortably. They are very pricey but worth it to me because I need to be aware of my surroundings and the sound is amazing. I turned on the immersive feature and it’s like you have music playing in your head, I love it. Again, very pricey at $300.00 but what do you expect they are Bose. No noise canceling on these for obvious reasons. If you like to jog outside or want to use them for work these are perfect for you. If you’re looking for perfect sound/bass with noise canceling do not buy these. There are a ton of better options. These are specifically meant for people who want to be aware of outside noises/surroundings. If you have issues with real earbuds falling out or are hurting your ears, these are for you. These earbuds just clip onto your ear with ease. I love the premium feel of the case as well.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Design, Fit

    Rated 5 out of 5 stars

    5 out of 5 stars hands down

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds. I’ve tried a few other products before, and I prefer these out of all of them (earbuds wise). I like them especially for the design. My ears get sore after wearing other earbuds, these are extremely comfortable and after 8+ hours at work my ears don’t ache at all. Regular earbuds fall out of my ear during regular/rigorous activities, these don’t budge at all, I’m sold my guy. Obviously on the pricey side, but I say it’s completely worth it for what you get compared to other products. I kept these in my bag for about 2 weeks give or take and they just started getting low on battery the other day. They aren’t meant for complete noise cancelling but regardless, the audio is amazing and even in louder environments my music/audio is drowning out most background noise. 10 out of 10, but 5 out 5 since the cap is 5 stars ⭐️

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Design, Fit

    Rated 5 out of 5 stars

    Great sounding earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these the other week and have not been disappointed. The sound quality is excellent and there is plenty of bass for me. I can still hear things around me with these earbuds in and they are extremely comfortable to wear. One of the biggest things ive never liked about most earbuds is they always feel like theyre falling out of my ears. Not these! They feel very stable in my ears and are not annoying to wear in the least. I absolutely love the unorthodox design. These are light years better than the Powerbeats Pro i purchased last year. If you don’t mind dropping $300 on a pair of earbuds, these are very well worth the money. I would give them 6 stars if i could.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Exceptional Sound and Unmatched Comfort!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Bose Ultra Open-Ear True Wireless Earbuds for a few weeks now, and they are absolutely incredible! The open-ear design is a game-changer, allowing me to stay aware of my surroundings while enjoying rich, high-quality sound. Bose has nailed it with their signature audio clarity—every note and beat sounds crisp and immersive. Pros: Comfort: These earbuds are so lightweight and comfortable that I sometimes forget I’m wearing them. Perfect for long listening sessions! Sound Quality: The bass is surprisingly robust for open-ear earbuds, and the mids and highs are clear without being harsh. Build: The White Smoke finish looks sleek and premium, and the earbuds feel durable. Battery Life: I’ve been able to use them for hours without needing to recharge, which is a huge plus. Cons: Noise Isolation: Because of the open-ear design, they aren’t ideal for very noisy environments. But that’s a fair trade-off for the safety and awareness they offer. Overall, these earbuds are perfect for anyone who prioritizes comfort and situational awareness without compromising sound quality. Highly recommend for daily use, workouts, or commuting. Bose has once again set a high bar for audio technology!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 3 out of 5 stars

    Lots to be Desired

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these headphones so I could hear while exercising and have a routine alternative to the ear wax collecting AirPods. I was very impressed with the sound quality of the open ear design upon initial listening in my car. The Spatial Audio sounded amazing and immersive when listening to voice audio and some songs. After some use, I found I was losing sound quality if I didn’t adjust the headphones just right in my ear, I could never seem to consistently find the sweet spot. Phone calls are absolutely horrible due to the low quality microphone. I contacted Bose about the issue and they had no resolution to the problem and could only offer to swap the device; the issue is the components not my item specifically. Needless to say, I talk all call directly on my phone when I’m using these. The case is built with surprisingly low quality plastic. The lid feels like it can be easily crushed or broken with the wrong move unlike the AirPods case. Sometimes the headphones will lose synchronization between each other resulting in audio in only one bud which can only be resolved by placing the pods back in the case. The battery life is sufficient and I can use the device all day without needing a charge. They are comfortable and it’s easy to forget you have them one. In loud outdoor spaces like walking downtown or in a mall the audio is very washed out. When I use these in quite location they are great for listening to YouTube, podcast and music. The audio profile is rather good when you have the on properly and there’s no excessive noise. I do use them for casual listening to audio content as I stroll around the house or in the city because I can still interact with people while I have background music playing and I avoid the ear wax magnets (AirPod). I would not recommend these for travel, gym or as wireless phone. They are great for running and casual listening in low to moderate noise environments. I personally would not buy them again unless Bose fixed the mic issue.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for your review of the Ultra Open Earbuds, Michael!

      I'm very happy to hear that you like the earbuds' OpenAudio and Immersive Audio sound technology, as well as their comfort and battery performance.

      The charging case is designed to be durable and to protect your earbuds; nonetheless, I would recommend handling the case with general care. If you're finding it difficult to maintain the perfect fit, the following article will help you to wear and adjust your earbuds correctly: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001pWLKAA2&language=en_US.

      As for phone calls, Bose has recently released firmware update 4.0.22 (and later) to improve the customer's experience on calls. Therefore, make sure you're using the latest firmware; the Bose app will announce all new firmware versions, so that you can download them.

      Warm regards
      Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    They’re Great!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great! For open earbuds, the sound is better than anything out there. They are cheaper ones that are $160 to $200 that get louder, and can be used in more daily activities, but they don’t sound as good. Bose bass is clear with music, and they sound great with videos/podcasts compared to others i have. The next most important thing is the fit is incredible! They are super secure and you barely feel them and it’s so unique and they look great. The button is very clicky. My issues with them is they don’t get loud enough, my ear pockets are a little bit bigger than any of the advertising so the speakers are millimeters further away from my ear canal. I also think for $300 it should have wireless charging. Other than that I recommend them for sure! 

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    If traditional earbuds hurt, buy these instead!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My AirPods were going out, and I have the Bose Quiet Comfort headphones that I love, so I decided to stick with Bose, and I’m not disappointed. What I love the most about these is that I can wear them and not feel like my hearing is muted since they hook on your ear, but when I’m listening to music, it’s loud and clear! I can also wear them longer than traditional earbuds because they don’t hurt my ears after having them in a while, plus they are so lightweight, sometime I forget I have them on! Definitely recommend & will buy again in the future!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best earbuds ive ever had

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive tried airpods, cheap JLAB earbuds, wired headphones, SHOKS, all of them. Nothing comes close to the versatility and quality of these. Theyre so comfortable I forget im wearing them, I can always hear my surroundings, the sound quality is incredible (and NOT worsening with age after a year of heavy use which is massive). The ONLY drawback ive had with them is airplanes and very loud environments. If you prioritize noise cancellation, these might not be for you. I personally dislike “transparency” mode and prefer to actually hear whats going on around me even when I’m listening to music, and these excel at that. I was hesitant at first because of the price tag, but honestly in the long run itll be worth it because any other pair of earbuds wouldve broken or started sounding quiet by now, and I have a feeling I’m going to get YEARS more listening out of these bad boys. Highly reccomend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose ultra open earbuds review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long battery life, excellent sound quality, unobtrusive to inner ear. Wowed by the high performance. Highly recommend these to anyone with sensitive hearing. Enjoying this product very much. Thank you Bose and Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Beautiful design & colors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to purchase these. I thought they were a bit pricey, but considering the brand I said it was worth it. The design is perfect, considering I didn't want anything directly in my ear due to moisture retention. I'm extremely active, I work out a lot (so I sweat a lot). I would recommend this style for anyone who has a history of ear infection!!! They are lightweight, when I was running/ working out I couldn't tell I had them in my ear. I'm able to multitask so I like the idea of being able to listen to my music and still hear whats going on around me (so these were perfect) however, if you cannot focus or deal with a lot of noise at one time, these are not for you because (they don't go directly in your ear, so you still hear everything going on around you). Again, they do not cancel out anything going on around you and I had a few people complain that they could hear everything in my background. Unfortunately I had to return them on the 14th day because I could barely hear the individual on the other end. I watched a great deal of videos on YouTube. I played with the app and the settings, but I had no success. This could have been just a faulty pair. I was able to hear the music louder than my voice calls. I also don't like the volume setting, the volume should be much louder. I am a gadget person, I love the design, the variety of colors they come in, and the app was easy to set up. I would consider purchasing them again

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey Tiffany, we're delighted to hear that you love the lightweight, comfortable, and secure fit of the Ultra Open Earbuds!

      While we understand you've since decided to return the product, we may encourage you to test using the product with other devices to identify the root of your issue given that music audio was louder than voice, meaning there may be a device-specific setting on your phone to adjust. For future Bose support, please don't hesitate to contact our helpful service team and we'd be glad to resolve your issue.

      Best wishes,
      Lau - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Amazing ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got apple air pods, I bought these as a replacement, they fit perfectly, very comfortable, I like that you can still hear your surroundings while wearing them, unlike the apple air pods. The sound is a little better in my opinion than the Apple pods. I highly recommend these headphones highly. I’ve had them for about two weeks now, they are just amazing in all aspects. Comfort is very nice, you can exercise and they firmly stay in place.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great solution for small ears! Love them!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tried a million earbuds, but because my ears are small they are either too big to fit, or fit but hurt after a short time making them useless in the long run. These are the first earbuds that I've been able to wear for hours at a time because they do not have to sit into my ear, rather around it. Sound is great. Definitely not noise cancelling but that wasn't a factor for me. And its my understanding that while they are not in my ear, the noise does not carry excessively for others around me to be burdened by it. Color choice was awesome -- as i hate the white/black options that most carry and this is a bit more seamless. Love them!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Good for still being aware of surroundings

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for exactly what I need it for.. work. Music while still being aware of my surroundings. I even decorated them with jewelry. Sounds great sometimes it has functioning problems where the ear piece are not in sync but I reset the Bluetooth and it works fine after. Fits comfortably.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best buds ive ever had!!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off I want to say as someone with bad ear fatigue and swollen ears from any earbuds that go in-ear this is legit the best thing to ever happen to me!! Now let me tell you why. First off sound quality, the sound quality is phenomenal but its not just ordinary sound. The sound is so hard to explain its like a movie theater is constantly following you around everywhere you go. Because its open and not inside your ear I feel like the sound is more natural and feels like you can touch the sound rather it being locked up in your head. I could go on all day long about the sound but lets talk about the comfort. As someone who can only use headphones because earbuds are so uncomfortable these really change the game. If you put these on right it fits perfectly and does not fall out. Ive worn these today for a total of 8 hours and a lot of the times I totally forgot they were even in. I tested them walking around the store doing some chores and even laying around and it didnt cause any problems. They are very lightweight so you dont have to worry about it weighing your ears down or falling down. Some more perks that are very nice to have are all the modes they offer I wont list them but the bose app offers different sound settings to choose from to enhance your experience. For the mic/phonecalls I don’t really know but I also don’t care. I give these a 5 star because of sound and comfort. I truly can’t explain how balanced and comfortable these earbuds are. Buy them and you will see

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Bose open earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy these headphones, however they did take some time to adjust, as I’ve always had over head headphones. Now that I’m used to them though, I find it convenient not having to adjust them. They have a long range, so leaving my phone at a workout machine while I grabbed some other stuff was a pro for me (I have accidentally left them in the building and walked to my car.) They are not as loud as my over head headphones but that was to be expected. Overall good sound, good for runs, and battery lasts.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Bose Ultra Open Ear buds / Continue to impress

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happier with these Buds the more I use them. Purchased them as Open Box as they are spendy and they arrived like-new. I purchased because they were presented as good for music listening. For me the highs, mids are solid and I rate the bass as quite good. For my ears the tips for in-ear buds never secured well so the Bose open ear set up works great. I find them comfortable over longer listening periods. Am using for podcasts also with great results.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Best Buy Employee

    Rated 4 out of 5 stars

    Favorite daily earbuds!

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to try open earbuds and bone conduction headsets so I first tried the Shokz open run pros, they were okay but sound leaks a lot at a medium level of volume. So I opted to these and they are my favorite, I reach for these every single day over my airpod pros 2nd gen. The sound quality is great for open earbuds and bass is pretty decent but the comfort is amazing; no ear fatigue whatsoever it’s pretty scary how you can forget they’re even clipped onto your ears. Overall, I would say they are fantastic but the price is a little steep that’s about it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Eh...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having ear buds that i dont have to take out every time someone starts talking to me. The sound quality is good and the battery life is exceptional for small buds. These are wonderful for folks who may have had a hard time finding buds that fit their ears. These are not, however, comfortable to wear for extended periods of time. My ears start to ache from the way they squeeze to stay in place. But my ears are more sensitive than most folks. My biggest complaint is the connectivity. These constantly disconnect from my phone and/or the buds lose sync with eachother. It's incredibly obnoxious to have to manually reconnect them all the time and at $300 it's unacceptable.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Clip On Heaphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are exactly what my wife needed. She is a runner and these are secure, loud enough for her run, but still allow her to hear her surroundings. She was skeptical for the clip on style but fit well and do not irritate her ears as others have. And it does not interfere with piercings. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    First pair, will be keeping and recommending

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I like them for what they are. I have an Iphone so since these arent owned by apple they don't connect as smoothly as beats and airpods. They stay on really well and are very comfortable (issues I had with beats and airpods); so comfortable I accidentally wear them all day bc I forget they are on. Being open ear the volume isn't very loud but that is expected, I never listened to anything at max volume with other headphones anyways. This is my first pair of open ear style. I think the mic quality is pretty good in quiet places but on the phone I get complaints the other person can't hear me well, occasionally. I get asked about them a lot because they look like jewelry.

    I would recommend this to a friend
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